Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Carvana LLC has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

• 

  Carvana Kansas City

  1700 W 29th St Kansas City, MO 64108-3606

• 

  Carvana Nashville

  4270 Kenilwood Dr Nashville, TN 37204

• 

  Carvana Springfield Hub

  8100 Alban Rd Springfield, VA 22150

• 

  Carvana

  26890 Adell Center Dr Novi, MI 48375

Review Details

• Review fromRonald N

  Date: 05/17/2022

  4 stars
  Carvana is a business model that sound really good on paper but fails on every account after you initial purchase. From the start everything is smooth and straight forward. You can sell your car or buy a used one. I will admit they made it very easy to trade my vehicle in. Filled out my info and was able to bring it in and get my vehicle. They make you feel special which was awesome. The coin drop and car vending machine is so cool. That exciting gets ruined by the back end of stuff. Registration started with a small hiccup. They started a process for new registration even though I wanted to use my existing plates. I asked them how much the new tags would be and they said it would cost $300. I said I'd rather have my existing plates and they said no problem but also stated that they couldn't change it because it was already being process and would change mess up the finance rate and I wouldn't be able to drive off with my new vehicle that day. When we finalized the process they would get everything taken care of and would refund me the FULL $300. Everything was fine until I noticed the registration was completed and I was informed that I was getting my new plates which wasn't supposed to be a thing. I called they said sorry we dropped the ball you are getting new plates you can replaces them with the old ones. I decided to go that route because they were "on the way" and he offered me $100 for inconvenience. I accepted and waited another 3 weeks to no new plates. I called carvana again and was instructed to call my DMV. So thats what I did. That was when I found out that my old tags have been registered this hole time and there has been no process for new ones. I was like Carvana ***** but whatever I'll just get that refund I requested earlier. When I reached out the last time I was told that I couldn't have a full refund that they could only offer me $100 for bad experience. I purchased in IL which tells you all you need to know. Don't buy from them.

• Review fromMaria P

  Date: 05/17/2022

  1 star
  I had purchased a vehicle from Carvana a 2014 Audi A4 premium plus sedan. I only had the vehicle for two month and already having problems with the vehicle. Before purchasing it I had reviewed the status and the whereabouts of the vehicle. When I received the vehicle it wasnt in the condition that was specify on their car report. The front of the vehicle was painted and the headlights had haircracks. I addressed the issue to the delivery person which she never reported. I had reported to Carvana and Silver Rock many time and they had failed to help me and provide me with a solution.. Im very unhappy and very unsatisfy with the way they took care of my problem. I would like to have my vehicle inspected by a licensed dealer to provide me with a report that the vehicle is safe and that there is no mechanical issue.. Overall I would like to speak with someone BBB. Better Business Bureau

• Review fromJ. A.

  Date: 05/16/2022

  1 star
  Today, Carvana suddenly, and at the last minute, withdrew its offer of $16813 for my car and changed it to $14820. They say it is because I have after-market parts on my car. What parts? ************************* (TRD) rear stabilizer bar, muffler, leather steering wheel, and shift ****, all manufactured by ****** specifically for the Scion xB, which I own, and all offered and purchased through ****** dealerships across the country as OEM accessories. In my case, that is about $1500 in extras all manufactured by ******s top engineers and professionally installed. However, Carvana claims these are after-market accessories that harm the value of the car. ****** says these are absolutely not after-market items. They are OEM products. Meanwhile, based on Carvanas acceptance of my car, I went ahead and purchased my ************* Im left holding the bag. I even sent Carvana my receipts and offered, at my expense, ****** dealership verification that my car is 100% OEM. Carvana hung up on me. This has put me in an extremely stressful situation, and Carvana has withdrawn its offer based on completely false suppositions. I want justice! Please, step up and correct this mistake.

• Review fromCecilia B

  Date: 05/15/2022

  4 stars
  I was a Payment Customer, bouncing from Dealer to Dealer seeking that AFFORDABLE payment. With the Cars being 35k-45k, I could not Lease or Buy. I had an SUV in great condition with High Mileage but the Trade in Offers were thousands ***************... So I Tried Carvana.. I found my Car, Low ******** **** Trade In Offer was within Blue Book Range.. All without the Haggling, Dozens of Emails, and Phone Calls Daily from Dealers looking for Commission. The Car Came as Scheduled despite a DMV issue. Carvana Conference Called my Insurance, they Transferred my Plates, I was allowed to Test Drive it, then signed the Title **** Old Car was taken. 5 Days Later, I was able to take it on the Highway, noticed some Braking Issues. SilverRock Authorized "My" Mechanic to make the Repairs, with no Issues. So far, So Good.. I was very Hesitant, but I have to say.. Dealers Beware.