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Business Profile

New Car Dealers

Swickard Honda of Thousand Oaks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car from this dealership in 2021. In March 2024 I cancelled my extended warranty with proof attached. The date of cancellation is March 25, 2024. A check was sent to the dealership value of $1,633.21 and was supposed to be credited to my loan provider. I was informed by Honda care the check was cashed in August, but I have not seen a cent. I have called repeatedly and went in person to ask for my refund and have been ignored. I have been paying interest on this money because the dealership has done nothing to provide me the refund I am owed. I contacted them countless times with no response. I need help to force the dealership to give me the money I am owed. I have lost 8 months of interest because this is not done. 

    Business Response

    Date: 11/12/2024



    I apologize for the delay in receiving your refund from your Honda Care cancellation and the lack of communication and hospitality you have experienced. This is not who we are or who we strive to be.

    I did see your BBB complaint as well over the weekend and I did some research to see what happened. The Swickard Auto Group purchased the dealership after you had bought your vehicle back in 2021. The refund from your Honda Care cancellation would have gone to the former ownership. I reached out to them and they received the money from Honda back in April and they cut a check the next day for the amount. We researched, and it looks like Honda Financial Services never cashed the check.

    We have cut a new check and are sending it via FedEx to Honda Financial Services. I have attached a copy of the check and the tracking number below so you can follow as well.

    Once they receive the check, I’m not sure what their timeline is for applying the funds (each lender is different – but I would assume 1-2 weeks, hopefully sooner).

    Let’s keep in touch to ensure they receive the check, the check is cashed, and the money is applied to your account.

    If you have any questions or concerns, please, don’t hesitate to reach out to Paul or myself.

    Thank you!

    FedEx Tracking # 7*** **** ***2

     

    -A*** *******
    Customer Experience Manager
    Swickard Honda of Thousand Oaks
    Swickard Auto Group

    Customer Answer

    Date: 11/13/2024



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22528391, and find that this resolution is satisfactory to me.

    Regards,

    S****** *****




















  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16, 2018, I purchased a brand new Honda Civic from this dealership. According to your website, “Honda’s original battery that is installed in your new Honda vehicle is covered under the New Vehicle Limited Warranty for 3 years or 36,000 miles.” On June 12, 2021, I had my car battery replaced at your dealership, which was less than 3 years after the purchase, and my car had only 17,100 miles on it, as noted on the receipt I was provided for purchasing the battery. I am unclear as to why I was charged for this service. The new battery that was installed in 2021 came with a 100-month warranty. However, on March 13, 2024, the battery needed to be replaced again after only 32 months. Despite this, I was charged a total of $390.88 for both battery replacements, and it appears that the warranty was not applied. I would appreciate it if you could review this situation and advise why the warranty was not honored, and I would like to request a refund for these charges. Separately, I would also like all of my past services reviewed, as I believe there may have been unnecessary charges added during the servicing of my vehicle.

    Business Response

    Date: 10/29/2024

    I appreciate you taking the time to reach out regarding your experience with Swickard Honda of Thousand Oaks.

    I apologize for the issues you are experiencing with your battery and the warranty.

    I have spoken with our Service and Parts Director, Javier Gutierrez.

    Please continue to work with him while he researches your concern.

    Thank you.

    A*** *******
    Customer Experience Manager
    Swickard Honda of Thousand Oaks
    Swickard Auto Group

    Business Response

    Date: 10/29/2024

    I apologize, I typed in the wrong name in the beginning. Can you send this below to the guest instead of the original one I sent?

     

    *****-

    I appreciate you taking the time to reach out regarding your experience with Swickard Honda of Thousand Oaks.

    I apologize for the issues you are experiencing with your battery and the warranty.

    I have spoken with our Service and Parts Director, Javier Gutierrez.

    Please continue to work with him while he researches your concern.

    Thank you.

    A*** *******
    Customer Experience Manager
    Swickard Honda of Thousand Oaks
    Swickard Auto Group

    Customer Answer

    Date: 10/29/2024



    Complaint: 22462126

    I am rejecting this response because:

    The issue has not been resolved or properly addressed.

    Regards,

    ***** K*******





























    Customer Answer

    Date: 11/05/2024

    Please refer to the attached document. Unfortunately, the response provided does not address the issue. Additionally, the individual who was indicated as the point of contact has stated in their email that they will not be assisting with this matter.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When purchasing this vehicle (sold as new) and an extended warranty for it as well as a low jack/upgraded alarm. Now my vehicle is having problems and is still under warranty while I am being charged when fixing these issues. Transmission began skipping and shaking took it in and paid over 350.00$ usd to fix. When transmission issues are covered under the warranty. More recently my car broke down on the road towed it home as it was after hours and the alarm went off and didn’t shut off until the battery was removed. Later took it to Honda simi valley and they charged me to diagnose my vehicle which is still under warranty. They again charged me to fix battery (understandable because tires, batteries, wipers and those type of parts aren’t covered) issue was not fixed and just 2 weeks later my vehicle did the same thing. Honda stated the battery going bad and the “fake” alarm/ low jack system that was installed by the Honda I am writing this review about and sold as a separate item caused this. They claimed removing this “fake” alarm and replacing the battery would fix the issue. Now I have the same were the alarm off uncontrollably and the dash board lights all flash. The car clicks uncontrollably when attempting to start it. I believe these Hondas are selling fake after market products and now damaged my vehicles electrical which has led to money lost and possible future problems.

    Business Response

    Date: 12/28/2023

    Good afternoon, L******,

    My name is A*** ******* and I'm the Customer Experience Manager for Swickard Auto Group. I have spoken with the P*** ********, General Manager of Swickard Honda of Thousand Oaks and he will be reaching out to you ASAP to discuss your concerns and help rectify the situation. 

    All the best,

    A*** *******
    Customer Experience Manager
    Swickard Auto Group
    E: ************@Swickard.com

Swickard Honda of Thousand Oaks is NOT a BBB Accredited Business.

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