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Business Profile

New Car Dealers

Swickard Honda of Thousand Oaks

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Fabian G

    Date: 02/28/2024

    I was at this dealership because I wanted to cancel an extended warranty and a Gap insurance that I bought for a 2020 Honda Civic that I bought at that dealership back in Feb 2022. When I arrived at the dealership, I was greeted and I explain to the person that greeted me the reason for my visit. He told me that he was going to see if someone from finance was available. I waiting for about an hour, P*** the GM came to acknowledge me again and he informed me that the system was down and it was back up and running again. 10 minutes later **** A. came out to talk to me and i explained to him the reason why i was at the dealership. He made copies of my extended warranty and the Gap insurance policies and he told me that he was going to email someone within 30 minutes and he was going to include me in the email so I can be updated on what is going on. I called Majd at the number he provided me. He said that number is his direct number. When I call that number, I get a message saying that the call cannot be completted because the party is not avaialble. I spoke to someone in finance yesterday (cant remember his name to be honest) he said he was going to talk to Majd and he will call me back. He never called me back. I called on 02/28/24 in the morning and spoke to Keith and he told me to call back because finance doesnt start until 10 am. Its been almost 24 hours since i went to the dealership and no one has called me. I called again at 12:20 pm and spoke to Mat and said he was going to take care of this within 5 minutes. While i was talking with M**, i found out that M*** didnt do nothing with my paperwork and left it on his desk. Its been 10 minutes and nothing. Dont shop at this dealership because they will have you going in circles like I am. I wish i could give them a zero.

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