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Business Profile

Mason Contractors

Aztec Masonry
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a contract for masonry work on a garage: footings, walls, slabs, and an exterior stair.The agreement was signed on April 19th, and work began on April 25th, 2022.The biggest complaint I have is that the project has taken almost 4 months, and we are only 75% complete. The masonry work should have been done by early to mid June, at the latest: about 4-6 weeks. They work maybe once or twice a week, if at all. Then I dont see any progress for another one to two weeks. Early in the project, I asked for a schedule of completion, so that I could plan for the rest of the project. Finally, at my insistence, they gave me one at the end of July, but then promptly fell behind. They said they would be done pouring concrete by July 25th. They still havent poured the floor, parking slab, or stairs as of August 23rd. And, they havent placed the rebar as required by the drawings yet. They have been told multiple times that they are to call and schedule the inspections of their work, and yet they repeatedly ask me if I did it for them. The inspector told us both that he does not want me to do it. I think its a delaying tactic, on their part. The second complaint is the quality of their work. They have made mistakes laying out the garage; elevation heights, walls are crooked, walls are curved, hold-down anchors were placed in wrong locations, etc. And they try to take short-cuts, and not do the work specified on the approved drawings. I constantly argue with them about what is required, and have to call out omissions (incorrect and missing rebar, etc.), and the mistakes in their measurements.

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