ComplaintsforLynx Air
Airlines
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Complaint Details
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Initial Complaint
14/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked my return flight ticket (with paid check-in bag) with Lynx Air from *** to ***. I paid ****** USD for the ticket using my credit card on Jan ** 2024. And paid ***** USD for check-in bag on Feb ** 2024. My flight with Lynx Air was supposed to be in June ** 2024. I got the the email from Lynx on Feb ** 2024, saying my flight has been canceled and they are ceasing all operations. They won't be able to refund the money and I should Contact my bank ( *********************** I called my bank and they took all the details but nothing happened. I called them back again but they were not able to help me out. Just kept on asking me to wait and gave me wrong information. Today when I called them again they said I should file a complaint with BBB since it's more than * months. I am filing this complaint so Lynx can refund my money since no service was provided. My Name- ***************************** ***** My booking Reference code is ******.From *** to ***, Flight date -June ** 2024, Flight no ******. From *** to ***, flight date- July * 2024, Flight no ******.I made 2 payments using my ********************* Credit Card ending with ****.I have attached the transaction screenshot from bank, Air ticket booking Reference screen shot and email from Lynx Air.Customer response
14/05/2024
I have not filed any complaints with Canadian Transport Agency.Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had purchased a flight through Lynx air. The company went bankruptcy. They had provided credit for me gof future purchase from a flight a had to change the dates.I haven't received any refund from them. My bank couldn't help as it had pass their *** days from the purchase to the time they went bankruptcy. Thank youInitial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I spent $****** on a flight that was canceled. Flight canceled and after penalties, Lynx Air issued a voucher usable for * year for the amount $******. I tried to challenge it with my bank in February when they went bankrupt, but **** was no longer accepting chargebacks.Customer response
03/05/2024
No, I have not filed this complaint anywhere else.Initial Complaint
23/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Flight *****, on ***10/2023, ******* to ***. ******* was lost, later recovered but damaged. A baggage claims (*************) was filed, was told reimbursement of $****** was sent. The check was never received. After multiple communication, nothing was done and now no replies to my inquiries.Customer response
23/04/2024
No, I have not filed a complaint to Canadian **********************Initial Complaint
17/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
*We flew on Lynx Air in late January for an anniversary trip. The airline lost our luggage which we immediately filed a claim for. The airline only allowed us to communicate via online chat which is where we submitted all needed documentation for our lost luggage claim as we had to purchase over $**** worth of clothing, make up, etc. The luggage was returned to us a week after we arrived home which we had to pick up at the airport. The company offered us a lowball settlement of $*** and said we would receive it within ** days. It has been over ** days and we have still not received payment and cannot get any response via their only communication method of online chat.Customer response
17/04/2024
Our complaint was filed through Lynx Air and our credit card company only.Initial Complaint
14/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On February **, 2024, I booked * times for my husband on the alternatives airlines platform, a lynx airline ticket from ******* to ********* at ***** pm on February **, of which the first payment was made within ** hours before boarding. It was canceled by the platform, but no refund has been given to me yet. The second payment was successful and not cancelled. However, when my husband checked in on site, the staff told him that he needed to pay the air ticket fee on site. which was ****** ******** dollars each time, for a total of ****** ******** dollars. So far, no refund has been given to me. The payment card number is ****************, **** of ********* alternatives airlines and lynx airline are blaming each other and neither of them are willing to take responsibility. I don't know how to deal with it.Customer response
14/03/2024
I would like to state that since I complained to BBB about lynx airline, I have not contacted any other agency to make a complaint.
Declared by ********************* ****Initial Complaint
12/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My daughter and I traveled to ********* on Jan. **** 2024 back to ******** on Jan. **** 2024. We flew with Lynx air lines. On the way home they lost our bag & did not have our bag in our possession until * days later. As it was, we only were able to locate our bag through our own investigation. My ex-husband works at the *** airport & also helped us locate our bag. It was found out by us that the bag had never left *********, **** repeatedly told us it was not in ********* & that they did not know where it was. By reviewing their policy & by direction of their Lynx customer service, we went ahead and purchased our toiletries that we required & submitted receipts. After quite a few phone calls with different ******************* back and forth explaining to them their policies ( if delayed baggage Lynx Air will refund your checked bag fees. You will be reimbursed for reasonable out of pocket expenses that are direct result of your baggage delay) & confirming we would be compensated..... they finally emailed us advising that we would be compensated for our baggage fee of $***** which I did receive on my credit card. They advised we would also receive by e-transfer $***. CAD per traveler impacted. We were to watch for an email from Lynx Air ************************* with instructions on how to claim the funds. A total of $********* We were to allow 30 days for processing. Their email was received on Feb *** 2024.Given that Lynx Air is going out of business, I don't know what to do next. Appreciate your guidance. I will upload the chat please advise if you need further chats.Thank you ***************************Customer response
12/03/2024
My case number with Lynx was ******** File number was *************
Please let me know if if there is anything else you need,
Thank you
*************************
Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On December **, I took a flight with Lynx Air from ********* to ********. During the flight we were supposed to land but they couldnt land the plane so they decided to fly to ******* to land. The re-booked flight was for the following day so we had to stay the night in *******. The airline was having a hard time finding hotel accommodations for everyone due to the holiday season and most of the hotels were full. The supervisor for Lynx Air at ********************** announced that if we get our own hotel accommodations, we would be reimbursed by the airline up to $***, no questions asked. After my travels, I submitted a file to have my hotel accommodations reimbursed and it was approved by Lynx Air and that they would send me an E transfer to my email but it would take up to ** business days for their finance team to process it. I waited three weeks and didnt hear from anyone so I decided to call their customer service line and the agent had suggested to wait another week, and to not worry that the payment is being processed. They are just behind and then after another week of not hearing from them, I called again, and the second agent had said the same thing to give it another week theyre still processing my reimbursement. After not hearing from them I sent an email stating that its been over four weeks and I have not received an email for the e-transfer and I havent heard from anyone as an update to my reimbursement. No one answered my email and so I decided to call the customer service again but this time it would ring once and it would disconnect. I checked their website and it says that Lynx Air is no longer operating. No one from their team had contacted me or let me know that this was the case. I would please like help in getting my reimbursement for $****** from Lynx Air for my hotel accommodations that was approved by them before they ended their operations.Thank you in advance for your help!Customer response
07/03/2024
No I havent filed a complaint with them!Initial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've paid ****** using international credit card. Company stopped their operations and not returning the money, saying that it can be done through credit card. I called credit card, they said that since money have left the account there's nothing they can do and it's the Airline that needs to issue the refund. Calling Lynx Air doesn't work anymore. I went to their website to cancel my booking. They refunded half of it (*st flight of the round trip), but for the second half they applied penalty fee and then issued me a voucher for the remaining amount which is useless since company is no longer operationalCustomer response
05/03/2024
I haven't contacted anyone but you so far. My supervisor at work suggested me to send you a message. I didn't know who else to talk toInitial Complaint
21/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Our flight from *** to *** was canceled on August *, 2023. We immediately filed two separate APPR requests for compensation with Lynx Air for both passengers affected. It has since been *** months since our claims were filed and only * of our claims for one passenger were paid. I keep emailing customer support on a biweekly basis following up on the unpaid amount owing for the remaining passenger and I am continuously fed through a roundabout of excuses and non-answers as to when my payment will be received.Customer response
02/01/2024
The complaint has not been filed with the ******** **********************
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Customer Complaints Summary
40 total complaints in the last 3 years.
28 complaints closed in the last 12 months.