ComplaintsforLynx Air

• Initial Complaint

  11/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I tried cancelling my reservation within ** hours of booking, and the chat support told me I could. I asked to confirm if they can refund to my original payment method, and they said yes. They later said they could not as their mistake and they were confused which is not my problem. I asked for a manager and they refused to send me to one. I would like my refund. ****** Is the booking reference last name ******

  Customer response

  11/12/2023

  I have not, but I will do so now thank you 

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Booked a flight for our family of * on May *, 2022 for departure in early June. Booking reference: ****** Later on, decided to cancel the flight even though a penalty fee of $*** plus taxes incurred; $****** total.There was an outstanding credit of $****** on my account.Decided to book a flight today, December *, 2023. Called to ask how I may apply the credit owed. Was informed that the credit expired??? Said I wasnt aware and did not receive any info about any expiry date on the money owed.Their explanation was ridiculous and said that it has already expired and I have no credit! Thats a total of $****** and money the company pocketed without giving any notice of any of this until I called in, looking to book flights with it today.This is totally ridiculous. Please help and find a fair resolution for this.

  Customer response

  06/12/2023

  Hi,

  I haven't filed a complaint with the ******** ********************** Thank you for directing me there. I shall file a complaint there too.

  In the meantime, what can you do on your end? It's a very disappointing experience and I am willing to go to the media for this.

  It feels like how the Telecommunications used to overcharge for minutes and data without providing any warning. Even gift cards don't have expiry dates, their "so-called' gift vouchers do but there was no mention of it any where. Personally feel like I was ****** without any awareness until I called to book a future flight and requested about my existing credit. Sigh.

  Cheers,

  Queenie

   

• Initial Complaint

  30/11/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked a flight with Lynx air for nov * and already from the departure they were making up pay for anything more than the size of a laptop bag, even a backpack with a shoe warrants a $** charge and then upon return, the flight was delayed 30mins to start, they had myself and a couple other passengers stand outside in the tunnel for the 30mins, then it got elevated to deboarding the whole flight for 1.5hrs. As if that wasnt enough they delayed it from ***pm, and at *pm we got an email saying that its been delayed to **pm. It doesnt end there, it was later delayed from 11pm to 1:30am the next day. After spending the whole day in the airport, that wasnt enough, we were informed that it was further delayed to 7am. Again doesnt end there, it got delayed from 7am to 10am and thankfully that was the last of it but doesnt change the fact that u had missed a full days pay plus got a write up for abrupt absence from work. Despite all of this happening, no food was offered on the plane going back, everything was still up for sale. I would like to get monetary compensation for the day wasted, time wasted and opportunity of income lost.

  Customer response

  30/11/2023

  I have not filed with travel agency 

• Initial Complaint

  14/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Well where does one start when describing the issue. I have flown with Lynx 4 times this year with minor aggravation because delays etc. Well now I have dealt with 3 plus flight changes and was forced to pay for the exact luggage 3 months ago I had no issue with. Allnwith no option other than being forced to pay or lose thousands of dollars due to bookings. That is blackmail and has left me furiously disappointed. Do better

  Customer response

  15/11/2023

  I have sent an email as well as I have mailed out a written complaint as per the ******** Airline legislation

  Customer response

  15/11/2023

  This seems rather unsatisfactory 

• Initial Complaint

  14/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My husband and I flew from ******* to ******* with Lynx in August *, 2023. On August *, we entered the website to do the check-in, just a few hours before our return flight (*******-*******), and found out the flight got rescheduled to the next day. We contacted Lynx and were told that was the only available option or we could get a refund of the return tickets. We checked the prices from other companies to buy an alternative return flight for the same day, but obviously they were much higher (****** each!). We were also informed the change happened earlier but we didnt receive any emails (both on my email or my husband's). We know for sure our emails are correct as we received previous emails (on May 30th) with changes for the first flight (*******-*******), which was fine and acceptable.In the end, we had to stay an extra day in *******, resulting in hotel, transportation and food expenses. Additionally, my husband and I lost a day of work on Tuesday (Aug *, 2023).We contacted Lynx using the form on the website and were told that they sent us the email in advance and now they cannot do anything about it as we "accepted" the change to the fly on the next day.This is unnacepptable. We never got the emails and got the chance to reject/accept the change on the website. We flew on the next day as we were not given any other better option. We are requesting now that our expenses are reimbursed as per the passenger rights and laws in ******.Reservation code: ****** Case number ********

  Customer response

  14/11/2023

  We did not file a complaint under ******** ********************* yet. Should we?

• Initial Complaint

  16/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Flight *****, ***-*** on Oct ** delayed from **:30 to **:00 (actual departure closer to midnight) within a few hours of originally scheduled departure. Flight *****, ***-*** on Oct ** changed to 00:** departure from ***** scheduled (ie: itinerary changed to almost ** hours EARLIER) without any notifications.I checked the Return Flight booking at **:30 on Oct **, only to see the flight had been moved almost a full day early and I was given the option of accepting the change, or canceling (for a fee), or changing the flight to one almost ** what I originally paid for one at ***. In both cases, I was extremely inconvenienced on what was an already short family visit. I took a *** day vacation on Thursday and arranged transportation for a flight that ended up being more that ** hours late. And, I only had a choice of leaving a day early or paying almost $*** for a flight home that would get my home before the workday started on Monday.The customer service line does not have anyone answering it and no option for a call back. The chatbot, (a digital cat, btw), did not actually send me confirmation of my complaint on either occasion.Customers who didnt pay for backpacks (as personal items) on the departing flight are now being asked to pay for bringing the same size backpack on the return flight.

  Customer response

  16/10/2023

  Hi there,

  re: Have you filed a complaint with the ******** Transportation Agency?

  No. I contact the Lynx Support Chatbot, and they said they would file an **** Claim and send confirmation via email, but I never received anything. (Similarly, people have complained of this happening in online reviews of Lynx Air).

• Initial Complaint

  11/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I took a lynx flight ***** on Oct *** from ******** to *******. After arriving at *******, I left the phone on the plane. So I contacted lynx ground agent immediately, they told me to talk to the check-in agent at the ******* airport and they will help me to retrive it. However, I went in to the rabbit hole:1. The check-in agent contacted the crew and they crew said they haven't seen the phone and the plane as departed to the next light to ******** ***** (If i remeber it correct). Check-in agent said to contact ******* airport lost-and-found and file a case 2. I filed a case at ******* airport lost and phone but they said airline has to give them the phone.3. I went back home and use "find my phone" to track my device, I called the phone when it's landed in *****************. A male lynx flight crew picked up the phone (from Y9 121 ***-*** Oct.3).4. The lynx flight crew said the plane is going back to ******* ** the same day he can let the crew bring the phone back and send it to ******* airport lost & found. He will text me through his personal number to confirm.5. However, he didn't put the phone on the plane, I called after the plane departed back to *******. (phone is still in ********* airpot). A lady as a lynx ground staff picked up the phone. She said she will pass this phone to lost&found with a bad attitude. However, it's been a week now, the phone is still at terminal. ***************** lost & found still haven't received the device. The tracking shows the device is still at domestic terminal area with lynx people.My phone is a black ****** pixel * *** **** with a grey case. This is a ****** corp phone with confidential infomation. I remain the right to seek further legal action against Lynx.My desired resolution is to let Lynx pass this phone immediately to ***'s Lost and Found is located at U.S. Departures Level *, across check-in counter ***, beside the Nursery. It is open from 09:00 to 17:00 daily. Then email me the update ASAP!

  Customer response

  11/10/2023

  Hi, thanks for the speedy response. Unfortunately ******** ********************* is not able to help because the airlines just simply need to send the item to the lost and found. I think it's just because one of their agent who has the phone is trying to keep it without hand it in to the airport authority. I also contacted airlines customer service several times and I went into rabbit holes and they're not welling to help.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  After booking a roundtrip from ******* to ******* with Lynx air through ****.com, the supervisor at the counter refused to get me on the flight back because I took some pictures which is ************* to do, in a public airport, to have a case against the company later on when I try to get a refund for additional charge of $*** for a personal item small bag that the supervisor claimed that is a carry on bag size (I have a picture to prove that it fits perfectly in the 'personal item' box. Not only that, after taking some pictures the supervisor call the police (that couldn't do anything because nothing illegal was done) and she denied me from going on the flight back to *******, even after agreeing to pay the extra fee, trying to convince her, myself and the police, and calling customer ******* of ***** she still removed me from the flight, which caused me thousands of dollars of damage (loss of work, booking another flight, hotel, ********), so I'm seeking an apology and a compensation of $****** to cover my loss

  Customer response

  02/10/2023

  I didn't send complaint yet to ******** transportation agency

• Initial Complaint

  19/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased round trip tickets from ******* to *********** **, they made me gate check my carry on, then lost it for the entire duration of my vacation. Provided small budget to replace items, approved my claim, and asked me to wait 30 days for payment. Then payment date came and went and I can not get answers from them on why I have not been paid, and when I will be paid.

  Customer response

  19/09/2023

  I have not yet filed a complaint with the transport agency as it noted a 2 year wait on complaints. 

• Initial Complaint

  14/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked a trip on ******* *** to ******* for ***************** and I got Covid on **** which as a human did not want to make other people on the plane misrelate so I canceled my trip on ********* ( 8 days prior to my trip) which according to the information I had to be charged partially as a penalty . when I canceled I noticed they charged me the whole amount of what I paid . Very disappointed because on the refund cancelation policy they put wrong information

  Customer response

  14/09/2023

  Hello, 

  I appreciate you reaching out, no i have not filed any claims with ******** authorities 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩