Business ProfileforECUProgram Inc.

Ordered ***** tune order#***** on *****/23. Device was defective from day 1, giving errors saying could not read ECU. After being told they were working on fixing it for * weeks, *****/23 they released an update to the tuner fixing the read issue. However it did not end there, after reading the stock tune, they sent back the modified file to flash to the *****. However the tuning device was now giving an unable to write ECU error. They were dodging my emails and telling me it would be fixed for another * weeks when I finally told them either let me return it for refund or I'm filing a chargeback. They supplied a return label and I sent it back. ****/24 they issued a partial refund for the defective device return, stating a **% reduction from the refund was made to cover the $*** device reset fee, ***** return shipping fee, and missing box. They also did not refund original shipping charges. All in all they withheld $*** ******** dollars from my refund. I am in no way denying the missing box for the tuner, after having the defective unit for *+ months I misplaced the box, ***% my fault, however that box is not worth $***. They should let the box slide just as an apology for putting me through *+ months of headache and Calling and emailing constantly to get this sorted. Making me pay for the return shipping charges, and to pay $*** to unlock the tuner because it did not work with my car, is absolutely ridiculous and not right. In fact, to this day they have not replied to my emails asking to refund the **% and original shipping charges. Find attached photos and screenshots backing this complaint up. It shows the errors on the defective device, and a partial refund of $***** CAD whilst I paid $***** CAD for it. It also shows the reasoning they provided for the reductions.