Business ProfileforNeo Financial

On June 3, 2024, I reported an unauthorized transaction to Neo Financial that occurred on May 31, 2024, and requested a card replacement. The following morning, June 4, 2024, upon waking up, I checked my phone and saw notifications of unknown transactions on my Neo Mastercard. There were 9 consecutive transactions within just 30 minutes, but I did not receive any call from Neo regarding unusual activity on my account. Nevertheless, I promptly reported these transactions to customer service before they were posted.On June 11, I received an email from Neo Financial stating that they had charged back the transaction from May 31 but needed to ask some questions about the transactions on June 4 before making a final decision. I responded to their questions, but on June 13, they informed me of the following:"We thoroughly reviewed your account and the transactions you didnt recognize, and we found no signs that your card was compromised. The purchase on your account was an online transaction completed after unlocking your mobile wallet (Apple Pay) and selecting your digital wallet as the payment method. This transaction was completed on a trusted mobile device at the merchants point of sale. Your mobile wallet is protected by biometrics and your personal password that only you should have access to. This indicates that the purchase only happened with your authorization."I am humbly seeking your assistance in this matter. The charges were made without my knowledge or participation. I have fulfilled my responsibilities as a cardholder by maintaining account security and promptly reporting fraudulent transactions. I urgently need your help because Neo Financial is charging me a large sum of money that I cannot afford. We are not wealthy and have only been in ****** for 2.5 years without substantial savings. Thank you so much for your help.