2 Customer Reviews
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Review from Tanya Z
1 star04/06/2024
I have been using the service for a few years. Last fall a technician came to winterize my sprinklers, the same person who did it the year before. This time once he completed the service there was a lot of water sprayed all over the basement, he seemed to be nervous called the main office and told me that they will not charge me for the service due to the water issue in the basement. A month later the office called demanding the payment, I told them what happened and paid the invoice. A week ago, the technician came to start up the system, the system was not working. A new technician said that there are some leaks in the pipe and the valves are damaged, (the system was perfectly OK before their winterization service). Long story short, I spoke with ***, I was told he is the manager, he informed me that he is taking the position that his team has nothing to do with the damage and that I am free to press charges if I want, more so, he demanded a payment for the start-up and a few valves that his technician installed last week trying start up the system. I agree with the previous reviewer and can confirm that this business does not stand behind their work. I had a perfectly operational system before their so called "service" and am now facing an unexpected expense of fixing the system that was damaged by this firm.Review from Dale T
1 star07/10/2021
Company performed fall blowout. I chose them as they had some name recognition, and I thought they would be able to provide the service in a reliable manner. After the tech left, I noticed at least one of the heads had been blown off, I assume due to excessive pressure being applied. Company was notified and advised me they would not warrant their work as follows, " Relaying on my extensive irrigation experience I am curtain that this sprinkler was fractured during the season.Unfortunately, we will not be able to warranty this item."Not the case and I suggest anyone contemplating using Raintech, be well aware they do not stand behind their work.
Raintech Irrigation Ltd. Response
10/10/2021
Thank you for your review.We were sorry to hear about your recent experience with our service team.Our companys services spans over 35 years with a proven quality and consistency record.We offer a comprehensive warranty program on all our services and parts.As mentioned in our previous communications with you, the air pressure used throughout the blowout does not harm the hardware in the system in any way.If it was an excessive pressure issue, then one would expect all the sprinklers to blow off.Since we did not service this property during the season, we are not able to warranty this faulty part.
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