Property Management
FirstService Residential AlbertaThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Property Management.
Reviews
Customer Review Ratings
Average of 10 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichael Y
Date: 27/01/2025
1 starI submitted a "request" on December 23rd regarding issues with accessing our condo building and as of today no response from the Community Manager. Their helpdesk is of no help because the only response you receive it that it will be forwarded to the Community Manager. Corporate doesn't care because they provide no contact information other than their mailing address which tells you they don't care how incompetent their Community Managers are. It speaks volumes that FSR is not BBB Accredited.Review fromcristina b
Date: 14/08/2024
1 starCondo owner managed by FSR until a couple of months ago. They may be the worst - we went through a few assigned managers for our building and they were all bad, but ***************************** was the worst.we had an arson fire on a corner of our building and they hired a contractor that went out of business shortly after, the work was completed many months after their deadline (contractor worked only during some weekends, will not even go into how expensive this got compared to the initial quote).... also, we were left with huge legal fees incurred based on the laziness and negligence of ***************************** and *** with the whole contractor business...not to mention she submitted incorrect annual budgets, she has absolutely no clue about anything... and the management did not help with our complaints either...the WORST!Review fromMarco G
Date: 09/08/2024
1 starTerrible customer support. Ignored after multiple emails to the property manager, and even after asking to be contacted through their website "Contact Us" form. No response. *******, **.Review fromNazarii S
Date: 14/05/2024
1 starNazarii S
Date: 14/05/2024
FirstService community manager is basically useless, FirstService representatives are lying to your face, Condo By Laws are violated and nothing is done, Community manager and Condo Board simply shut down anyone who speaks up. Despicable organizationFirstService Residential Alberta
Date: 27/05/2024
Hello *****************, we're sorry to hear you've had a negative experience. We're committed to finding solutions and welcome you to submit details of your complaint to ********************************************* We look forward to hearing from you.Review fromMichelle W
Date: 12/09/2023
1 starMichelle W
Date: 12/09/2023
I am a condo owner and we are managed by FSR. The customer service and communication are non-existent. I have had nothing but negative experiences with this company. Multiple emails and phone calls have never been responded to. I don't know how they continue in business. Super disappointed, why are we paying them???? One star is too much.FirstService Residential Alberta
Date: 13/09/2023
Hello ********, we're sorry to hear you've had a bad experience with FirstService Residential. We invite you to provide us details of your matter so we can investigate for you. Please email ********************************************* and include your full property name and unit number.
Thank you and we look forward to hearing from you.
Review fromJo-Ann C
Date: 06/07/2023
1 starJo-Ann C
Date: 06/07/2023
I have had several complaints but this one takes it all. Elevators have been down for 3 weeks & counting. We are on the 4th floor. Real Estate deals cannot be stopped! My unit ********* can't move out nor can the Buyer move in. This is serious business. No one takes our calls or answers our emails to the Community Manager. I can't get a clean ledger from Accounting either! What is an Owner to do?FirstService Residential Alberta
Date: 07/07/2023
Hello ****************************, Thank you for your feedback. Our apology for this situation and the inconvenience it's caused. I invite you to send details including your property name and address to ********************************************* so I can look into this further for you. I look forward to hear from you.FirstService Residential Alberta
Date: 07/07/2023
Hello J*****, I have learned that the condo elevator has been shut down due to safety reasons. We understand the frustration this causes, and this situation is top priority. Residents were informed on June 28, and our community manager has been in contact with the unit owner that we have on file, *******, on July 5 and July 7. We are waiting for confirmation on the required parts from **** Elevators and will inform residents as soon as we have a timeline for repairs. Please note the contract with **** Elevators is with the condo corporation, not FirstService Residential. We are closely monitoring this situation but unfortunately any parts on order and estimated timeframes for repairs are out of our control. If you have further questions please reach out to me at ************************************Review fromDietmar R
Date: 06/10/2022
5 starsDietmar R
Date: 06/10/2022
I have been dealing with ********************* at First Service Residential Alberta. She is the community manager of my property and was a very supportive and great help whilst selling my property. She was always there to help with questions and very supportive with the required documents. Also a big thank you to the ********************* who were also very supportive.FirstService Residential Alberta
Date: 27/10/2022
Dear *******, thank you for your review. At FirstService Residential we strive to go above and beyond while providing excellent customer service. We're proud of *** and our accounting team and the positive work they're doing.Review fromJason L
Date: 04/10/2022
1 starVery disappointed with their services. First, the staff turn over of their residential manager (**) was so often (3 in the last 2 years), resulting in mistakes on their part of unable to keep a clear record & making silly mistakes on charging for wrong items (ie. parking fees); Second, when you cant get a direct answer from the ** & request speaking to a supervisor, you got no where. Its like your request is dead in the water. My last request was sent by email on June 28 to have a supervisor review the case, to today I still havent received any response. When I followed up again today & discovered the last ** was no longer working for the company. Whats most outrageous was that despite all of these internal fiasco, they sent a letter to me stating that a caveat was added to my title. This is done without anyone addressing my questions on how the outstanding charges occurred? The whole ordeal makes me feel like being victimized by a a fraud scam. I called the 1 866 customer service number & asked to speak to Managmnt about this. On waiting againReview fromMM F
Date: 16/06/2022
1 starOur community manager does not return calls or emails. Sent me an invoice from 6 months ago and said we have to pay it - even though it was not inside the unit. They vendor has over charged us for the service they provided and not only do we pay them huge fees monthly they are charging me a $26 fee for calling the restoration vendor.Review fromRon L
Date: 09/05/2022
1 starOur condo complex in ******* has balcony repairs from 3.5 years ago which are still not completed - no contractors have been hired - and no estimates if or when the repairs might be completed.There is water damage to units from 2.5 years ago - still not addressed - and the company has not responded to the affected owners I've spoken with or addressed their concerns.I have personal water damage to my unit from the improperly sealed balcony repairs, which is now getting worse with each new rain storm... there could be mold growing in my walls - but company has not responded to my emails or sent someone to assess the damage.FirstService Residential has not returned my phone calls (only voice mail is available in *******) citing that they need a paper trail? - then they do not respond to the emails. They respond to other emails, but not to any questions regarding repairs my unit or to the building.The Condo Docs and Financials are behind on their website which prevents owners from being able to sell their units in a timely manner - and with no plans to finish the balcony or unit repairs in the building, owners are basically held hostage - unable to sell - while our property values on the decline.Very poor experience and would not recommend!
FirstService Residential Alberta is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.