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ComplaintsforFirstService Residential Alberta
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello BBB,I would like to submit a complaint regarding First Service Residential for the following reasons:? I had the garage door torsion springs repaired at my condo unit back on May 12, 2022 ? As requested, the invoice was submitted to *********************** (Condo Manager) with First Service Residential and approved by the *********** for the reimbursement to be processed.? ***** emailed me to confirm that the request for reimbursement has been approved and I will be reimbursed.? It has been three months and I still have not been reimbursed for the repairs.? Ive sent ***** numerous emails and left messages on her voicemail, and she has not responded to my inquiries for an update.? Ive contacted the *************************** by phone and email, and they have also been unable to assist with resolving this matter.? I have records of all the emails which I sent to ***** Thank you,Business response
11/08/2022
Hello ******************,
Im sorry to hear its taken some time to receive your reimbursement and understand your frustration. Further to ***** ******* email of Aug. 8,your reimbursement cheque will be mailed to you on our next cheque run. If you have further concerns or questions please reach out to us at ************************************************.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.