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          Business Profile

          Property Management

          FirstService Residential Alberta

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Property Management.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            18/11/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            In 2022, I purchased a home, and during the transaction, both the purchasing and selling attorneys confirmed that there were no outstanding HOA fees on the property. However, in August 2024, I received a letter from First Service Residential indicating an outstanding balance of $542.82.I immediately contacted both the sellers attorney and my purchasing attorney, and both confirmed that no HOA fees were outstanding at the time of purchase. Despite this, I was required to pay the amount mentioned in the letter, even though I have consistently paid my HOA fees, which are $50 per year, on time.I have attempted to resolve this issue with First Service Residential, providing an explanation of the situation. Unfortunately, I was informed that the amount had to be paid regardless. I have retained all relevant email correspondence with First Service Residential, as well as communications with both attorneys involved in the transaction.

          • Initial Complaint

            09/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Hello BBB,I would like to submit a complaint regarding First Service Residential for the following reasons:? I had the garage door torsion springs repaired at my condo unit back on May 12, 2022 ? As requested, the invoice was submitted to *********************** (Condo Manager) with First Service Residential and approved by the *********** for the reimbursement to be processed.? ***** emailed me to confirm that the request for reimbursement has been approved and I will be reimbursed.? It has been three months and I still have not been reimbursed for the repairs.? Ive sent ***** numerous emails and left messages on her voicemail, and she has not responded to my inquiries for an update.? Ive contacted the *************************** by phone and email, and they have also been unable to assist with resolving this matter.? I have records of all the emails which I sent to ***** Thank you,

            Business response

            11/08/2022

            Hello ******************,


            Im sorry to hear its taken some time to receive your reimbursement and understand your frustration. Further to ***** ******* email of Aug. 8,your reimbursement cheque will be mailed to you on our next cheque run. If you have further concerns or questions please reach out to us at ************************************************. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 51

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1100 840 7 Ave SW

          Calgary, AB T2P 3G2

          Visit Website
          (403) 299-1810

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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