Customer ReviewsforMini Mall Storage Properties (Canadian Head Office)

NOT THE ***** FOR LONG TERM RENTAL!This company may be fine for short rentals, but if you're thinking long term, this is not the company for you. Read our story - Mini Mall Storage took ownership of the **************, ON facility two years ago after we had been there the previous four years. Since the change to Mini Mall Storage, we received notices for three price increases. A 10% increase after 5 1/2 months of their purchasing the facility, a further 8% increase 8 months after that and last month we received notice for a whopping 43% increase only 8 months after the last increase. Further to that, in previous years, we always had an incentive of every 12th month free, which was honoured once and then rescinded by Mini Mall Storage.We believe those reasons alone would give you good reason for not considering this company. There has always been a marketing explanation with each increase that the cost was due to 'improvements'. The renter's at this facility have seen none. There still is no fence around the property, nor a gate, nor increased lighting. These are important needs for security.Insurance is mandatory at this company. We added the locker to our home policy for $11.00 a year. If you don't do that, they will automatically charge you $20.00 a month for their insurance company. They are quite disorganized with their paperwork and files. We provided proof of our insurance which satisfied them and then six months later they came back threatening to automatically charge us to their insurance company, at $20. a month again, when we had already cleared that up. We re-sent the papers and they got organized again.We moved to a brand new storage locker service nearby with the same size locker at a cheaper price than what we were paying prior to the new notice with the 43% increase.This company is owned by ************* based in *******. They are a real estate investment firm. They've proven that revenue is their primary focus - not customer service.

We understand this former tenant’s concerns, however rate increases and standardizing to market rates are a normal part of the self-storage industry, similar to the airline and hotel industries.  We have taken a very careful, measured approach to bring this customer’s monthly rent amount closer to the current market rate.  Based on recent local research of similar storage companies, the current rate of $237 is still below our competitors who are charging over $260 for that size of unit. There are inaccuracies in the % increases as described in the review.   

External factors such as supply chain, cost of materials and labor have all increased significantly over the last 3 years and we have been judicious in how we have adjusted this former tenant’s rent over time to bring their rate closer, but still below, the average market rate.  We continue to enhance our training to deliver a consistent and superior customer experience and we stand by our business practices to remain competitive in our pricing.  We understand that some customers will feel the need to write to the Better Business Bureau, however we acted diligently and in good faith, and we respectfully ask that this review be removed.