Complaints
This profile includes complaints for MetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 153 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******************, I do not have a contract with metcredit, they did not provide me with the original contract as I requested
Business Response
Date: 08/05/2025
MetCredit was hired by ************** to collect an overdue account from the complainant. We have made efforts to communicate with the complainant however he has not contacted us to discuss his outstanding balance owed to ***** Mobility. If the complainant disputes this debt, he must contact our office and provide details of his dispute so ***** Mobility can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by ***** Mobility to remove it.Initial Complaint
Date:23/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***** ********, I do not have contract with Metcredit, they did not provide with the original contract as I requested.Business Response
Date: 25/04/2025
The complainant has failed to communicate with our office to discuss the matter. Our records reflect that phone contact had been made with the complainant on November **, 2023 however the speaker would not confirm his identity and therefore we were unable to discuss the debt in question. We have received no further communication from the complainant nor has a contract been requested. If the complainant disputes this debt, we ask that he contact our office and provide details of his dispute so that we can conduct an investigation.Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt to MetCredit, as I don't no contract with them. They did not provide me with original contract as requested.Business Response
Date: 07/04/2025
MetCredit was hired by our client to collect an overdue account from the complainant. The complainant has not spoken with our office to discuss his outstanding balance owed to our client. If the complainant disputes this debt, he must contact our office and provide details of his dispute so our client can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by our client to remove it.
We recommend that the complainant contact our office at ************** and speak to one of our agents for assistance.
Customer Answer
Date: 09/04/2025
Complaint: 23164427
I am rejecting this response because: *************************** made me account in error and committed fraud because no was no account. They will be sending case num C206376203 to the medcredit, who I have no legal contract with and has no right to begin with to ask for any money. I demand this be erased from my credit immediately, as ****** it will take some time and case number ********* will be release number sent out. This take 100 hours of my time and fraud and there's no contract with medcredit. So these letters don't have to wait to be issued, this should erased immediately regardless or I will going after them in court for compensation.I am very sick and need this resolved immediately not on ****** leisure time
Sincerely,
***** ********Business Response
Date: 11/04/2025
Thank you for provided the reference number in your response. We have escalated the matter to ****** to investigate and they have confirmed that the account was assigned in error. Our file has been closed and we will submit notification to the credit reporting agencies to delete this item from the complainants credit record. The complainant may call us at ************** if he has any further questions or concerns.Business Response
Date: 14/04/2025
Thank you for provided the reference number in your response. We have escalated the matter to ****** to investigate and they have confirmed that the account was assigned in error. Our file has been closed and we have submitted notice to the credit reporting agencies to delete this item from the complainants credit record. The complainant may call us at ************** if he has any further questions or concerns.Initial Complaint
Date:28/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for Metcredit (MET ************), I do not have a contract with Metcredit (MET ************ / Business Headquarters Location address: ***************************************************, they did not provide me with the original contract as requested.Business Response
Date: 28/03/2025
MetCredit was hired by our client to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss the outstanding balance owed to our client. If the complainant disputes this debt, he must contact our office and provide details of the dispute so our client can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by our client to remove it.Initial Complaint
Date:27/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is Second complaint but against Met Credit for the same subject because it is only today comave representative ******** informed me that they have sold my debt to Met Credit . I spoke to Met credit rep ***** yesterday who redirected me to comwave for resolution but received a call today from Met credit representative ***** **********************27 ext 6361 to pay the debt immediately,Comwave ******************* ******************************************************************** . Contact ************************94 generated an invoice of 348 CAD as homephone /net charges and reported/sold to Met credit /********** as outstanding amount in collection .I didnt use this service & was out of ****** for the mentioned service period . The service was used by my ex wife using my ******************* I am a person on permanent disability with severe medical conditions& only on limited social assistance barely enough to pay an unjustified amount of service used in my absence. I humbly request that these charges be waived /removed by ******* or Met collection if the debt is sold to them to erase this as outstanding from ********** /Equifax because it is causing negatively on my otherwise good credit history but also causing a great deal of stress on me . An earliest resolution would greatly solve the problem , I request to keep my 2 complaints seperate because the initial account number ******* /debt was sent/sold to Met credit by ******* & both the parties are involved & needs to be approached for resolution . ThanksCustomer Answer
Date: 27/03/2025
Dear ****** ,
Yes I filed another complaint through BBB a day before the existing complaint on 25th March 2025 on the same subject against service provider ******* but when i was informed / updated next day that comwave sold the debt to MET CREDIT collection , i filed the existing complaint against MET CREDIT on 26th March 2025. . No complaint ID has been assigned for previous complaint so you may ignore it & proceed with updated current complaint with complaint #********.
Hope it clarifies .Let. me know if you have any further questions for me
Thanks & regards
***** ****
Business Response
Date: 06/04/2025
Upon our first verbal communication with the complainant, we escalated the matter and the account was recalled and closed by our client within two days. We have also advised the credit reporting agencies to delete this item from the complainants credit record. The complainant may call us at ************** if he has any further questions or concerns.Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:26/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt with ******************. I do not have a contract with Metcredit and they did not provide me with the original contract as i requestedBusiness Response
Date: 26/03/2025
MetCredit was hired by ***** to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss his outstanding balance owed to *****. If the complainant disputes this debt, he must contact our office and provide details of his dispute so the ***** can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by ***** to remove it.Initial Complaint
Date:25/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *******************************, I do not have a contract with metcredit **********, they did not provide me with the original contract as i requestedBusiness Response
Date: 26/03/2025
MetCredit was hired by *************************** to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss his outstanding balance owed to ***************************. If the complainant disputes this debt, he must contact our office and provide details of his dispute so the *************************** can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by *************************** to remove it.Initial Complaint
Date:21/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this with Met Credit. I dont not have a contract with Met credit they did not provide me with the original contract as requested bBusiness Response
Date: 26/03/2025
MetCredit was hired by ***** to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss his outstanding balance owed to *****. If the complainant disputes this debt, he must contact our office and provide details of his dispute so the ***** can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by ***** to remove it.Initial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never knew I had a problem till I seen my credit report I had a previous 300 tells bill in 2018 and file for consumer Proposal in 2023 and they file on my credit report met for ***** how is that possibleBusiness Response
Date: 12/03/2025
The principal amount was $1058.80 when the service was cancelled on Dec 25, 2019. No payment has been received and therefore interest has accrued on the account for over 5 years to bring the balance to $9742.33 as of March 12, 2024. When you filed the consumer proposal was this ***** account included in the list of creditors?Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *******************************. I do not have any contract with MetCredit. They confirmed on call that this is a mistake because of similar details of with the liable.I requested the original contract, but I haven't received it yet.Business Response
Date: 03/03/2025
The collection item has been removed from the complainants credit file. MetCredit cannot provide the contract to the complainant as the debt does not belong to the complainant, it belongs to an individual with the same name but different date of birth.Customer Answer
Date: 06/03/2025
Complaint: ********
I am rejecting this response because my lease is coming to an end, and I have been actively searching for a new place to live. However, every landlord I have approached has requested a credit report, and due to this issue, my credit score has dropped by more than *** points.
This situation has caused significant distress and has directly impacted my ability to secure housing. Given the negative consequences I have suffered, I am requesting appropriate compensation for the hardship this has caused me.
I would appreciate your prompt attention to this matter and a fair resolution.
Sincerely,
****** ******Business Response
Date: 06/03/2025
The credit reporting error was not caused by MetCredit, it was the credit bureaus who matched the collection item to the wrong consumer profile. Once the collection items has been deleted the complainants credit score will be amended accordingly.Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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