Complaints

This profile includes complaints for MetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MetCredit has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MetCredit

  400 10310 Jasper Ave Edmonton, AB T5J 2W4

  
• 

  MetCredit

  600 - 1155 Boulevard Robert Bourassa Montreal, QC H3B 3A7

• 

  MetCredit

  430 475 W Georgia St Vancouver, BC V6B 4M9

• 

  MetCredit

  E300 - 6860 Century Ave Mississauga, ON L5N 2V8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******************, I do not have a contract with metcredit, they did not provide me with the original contract as I requested

  

  Business Response

  Date: 08/05/2025

  MetCredit was hired by ************** to collect an overdue account from the complainant. We have made efforts to communicate with the complainant however he has not contacted us to discuss his outstanding balance owed to ***** Mobility.  If the complainant disputes this debt, he must contact our office and provide details of his dispute so ***** Mobility can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by ***** Mobility to remove it.

• Initial Complaint

  Date:23/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Metcredit on October 15, 2024, to collect debt on my behalf from my debtor. Metcredit provided me with a permission to sue form on November 7, 2024, outlining their intention to place a lien on my debtor's property with a retainer fee cost of $300. I paid the $300, and on November 8, 2024, I received confirmation that my agent would initiate the work.On January 28, 2025, my agent sent me an email informing me that the lien has been registered against my debtor's property.On April 14, 2025, I checked the state of the title certificate for my debtor's property and found that there was no lien in place, and the work I had paid for was not completed. The same day, I reached out to my agent via email about this, but I haven't received a response.I sent a follow-up email on April 17, 2025, and still have not received a response. It has been five business days now with no response from my agent, and I am submitting this complaint to try to escalate my issue to a case manager.

  

  Business Response

  Date: 25/04/2025

  The complainant has had many exchanges with our agent updating him on the status of his account was assigned in October 2024. The agent left the company March 31st which is why the complainants email communications were missed. We had his momentary order registered as a judgment with the BC provincial court - see attached copies of Certificate of Judgment and Process Server Invoice. We have attempted to garnish the debtors bank account however no funds were available. We had instructed the process server in December to file a lien on the home and have requested on update on the status of that lien. These efforts were in addition to communication attempts to the debtor by phone, email, mail and SMS. The complainant may call us at ************** if he has any further questions or concerns. 

  Customer Answer

  Date: 29/04/2025

  Complaint: 23241396
  Thank you for your response. Please see my comments:

  Agent Departure and *****************************start="279" data-end="282"> Metcredit admits my emails were missed because my agent left. This confirms they failed to reassign my case or ensure communication continuity.
  Recommendation: Forward outgoing employee emails to a manager or use a shared mailbox to prevent future breakdowns.

  Certificate of Judgment and ****************************start="600" data-end="603"> The invoice shows $161.25 for the Certificate of Judgment. I paid a $300 retainer. Request: Please clarify what services account for the remaining $138.75.

  Garnishment **************start="785" data-end="788"> Metcredit claims a garnishment attempt was made. However, no garnishment was filed in court.
  Evidence: Court document list shows no garnishment filing.
  Request: How was a garnishment "attempted" without a court order?

  Lien *********************start="1040" data-end="1043"> Metcredit says they instructed a lien filing but still cannot confirm completion.
  Request: Please provide proof (e.g., updated State of Title Certificate) that the lien was registered. Until then, this remains material non-performance of the $300 service I paid for.
  Collection Efforts

  Metcredit mentions additional debtor communication but did not specify if these were billed separately or included in fees.
  Request: Provide a cost breakdown for these efforts.

  General ****************************start="1557" data-end="1560"> I expect a written resolution via the BBB, not a phone call. If clarification is needed, I can be reached at ************ or ******************** However, the complaint remains unresolved until Metcredit completes and documents the work.

  Summary
  This complaint concerns service non-performance, particularly failure to register the lien. I request that Metcredit complete the lien registration, provide proof, and clarify the billing discrepancies.
  I look forward to Metcredits next written response.

  Sincerely,
  ****** *******

  
  

  Customer Answer

  Date: 30/04/2025

  Hello, I have a question about when it would be time to consider other avenues of enforcement if the business does not respond? Would that be 14 days from the time of their last response?

  

  Business Response

  Date: 09/05/2025

  Thanks for your feedback.

  We have set up email forwarding to ensure no correspondence is missed. 

  Here is the breakdown of additional services:
  $25 lien discharge writ once completed
  $85 bank garnishee attempt. No funds were in account. Consent was obtained to file garnishee
  $25 file Certificate of Judgement and get application
  Remaining amount $3.75
  There is no cost for communication between client &Metcredit

  Consent to attempt a bank garnishment was obtained from you by our agent on Feb 13, 2025

  Please see the attached copy of Land Title registration. 

   

• Initial Complaint

  Date:23/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***** ********, I do not have contract with Metcredit, they did not provide with the original contract as I requested.

  

  Business Response

  Date: 25/04/2025

  The complainant has failed to communicate with our office to discuss the matter. Our records reflect that phone contact had been made with the complainant on November **, 2023 however the speaker would not confirm his identity and therefore we were unable to discuss the debt in question. We have received no further communication from the complainant nor has a contract been requested. If the complainant disputes this debt, we ask that he contact our office and provide details of his dispute so that we can conduct an investigation.

• Initial Complaint

  Date:07/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt to MetCredit, as I don't no contract with them. They did not provide me with original contract as requested.

  

  Business Response

  Date: 07/04/2025

  MetCredit was hired by our client to collect an overdue account from the complainant. The complainant has not spoken with our office to discuss his outstanding balance owed to our client. If the complainant disputes this debt, he must contact our office and provide details of his dispute so our client can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by our client to remove it.

  We recommend that the complainant contact our office at ************** and speak to one of our agents for assistance. 

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23164427
  
  I am rejecting this response because: *************************** made me account in error and committed fraud because no was no account. They will be sending case num C206376203 to the medcredit, who I have no legal contract with and has no right to begin with to ask for any money. I demand this be erased from my credit immediately, as ****** it will take some time and case number ********* will be release number sent out. This take 100 hours of my time and fraud and there's no contract with medcredit. So these letters don't have to wait to be issued, this should erased immediately regardless or I will going after them in court for compensation.I am very sick and need this resolved immediately not on ****** leisure time
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 11/04/2025

  Thank you for provided the reference number in your response. We have escalated the matter to ****** to investigate and they have confirmed that the account was assigned in error. Our file has been closed and we will submit notification to the credit reporting agencies to delete this item from the complainants credit record. The complainant may call us at ************** if he has any further questions or concerns.  
  

  

  Business Response

  Date: 14/04/2025

  Thank you for provided the reference number in your response. We have escalated the matter to ****** to investigate and they have confirmed that the account was assigned in error. Our file has been closed and we have submitted notice to the credit reporting agencies to delete this item from the complainants credit record. The complainant may call us at ************** if he has any further questions or concerns.  

• Initial Complaint

  Date:28/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for Metcredit (MET ************), I do not have a contract with Metcredit (MET ************ / Business Headquarters Location address: ***************************************************, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 28/03/2025

  MetCredit was hired by our client to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss the outstanding balance owed to our client. If the complainant disputes this debt, he must contact our office and provide details of the dispute so our client can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by our client to remove it.

• Initial Complaint

  Date:27/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is Second complaint but against Met Credit for the same subject because it is only today comave representative ******** informed me that they have sold my debt to Met Credit . I spoke to Met credit rep ***** yesterday who redirected me to comwave for resolution but received a call today from Met credit representative ***** **********************27 ext 6361 to pay the debt immediately,Comwave ******************* ******************************************************************** . Contact ************************94 generated an invoice of 348 CAD as homephone /net charges and reported/sold to Met credit /********** as outstanding amount in collection .I didnt use this service & was out of ****** for the mentioned service period . The service was used by my ex wife using my ******************* I am a person on permanent disability with severe medical conditions& only on limited social assistance barely enough to pay an unjustified amount of service used in my absence. I humbly request that these charges be waived /removed by ******* or Met collection if the debt is sold to them to erase this as outstanding from ********** /Equifax because it is causing negatively on my otherwise good credit history but also causing a great deal of stress on me . An earliest resolution would greatly solve the problem , I request to keep my 2 complaints seperate because the initial account number ******* /debt was sent/sold to Met credit by ******* & both the parties are involved & needs to be approached for resolution . Thanks

  Customer Answer

  Date: 27/03/2025

  Dear ****** , 

  Yes I filed another complaint through BBB a day before the existing complaint on 25th March 2025 on the same subject against service provider ******* but when i was informed / updated next day that comwave sold the debt to MET CREDIT collection , i filed the existing complaint against MET CREDIT on 26th March 2025. . No complaint ID has been assigned for previous complaint so you may ignore it & proceed with updated current complaint with complaint #********.

  Hope it clarifies .Let. me know if you have any further questions for me

  Thanks & regards 

  ***** ****

  

  Business Response

  Date: 06/04/2025

  Upon our first verbal communication with the complainant, we escalated the matter and the account was recalled and closed by our client within two days. We have also advised the credit reporting agencies to delete this item from the complainants credit record. The complainant may call us at ************** if he has any further questions or concerns.  

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:26/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with ******************. I do not have a contract with Metcredit and they did not provide me with the original contract as i requested

  

  Business Response

  Date: 26/03/2025

  MetCredit was hired by ***** to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss his outstanding balance owed to *****. If the complainant disputes this debt, he must contact our office and provide details of his dispute so the ***** can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by ***** to remove it.

• Initial Complaint

  Date:25/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *******************************, I do not have a contract with metcredit **********, they did not provide me with the original contract as i requested

  

  Business Response

  Date: 26/03/2025

  MetCredit was hired by *************************** to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss his outstanding balance owed to ***************************. If the complainant disputes this debt, he must contact our office and provide details of his dispute so the *************************** can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by *************************** to remove it.

• Initial Complaint

  Date:21/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this with Met Credit. I dont not have a contract with Met credit they did not provide me with the original contract as requested b

  

  Business Response

  Date: 26/03/2025

  MetCredit was hired by ***** to collect an overdue account from the complainant. The complainant has failed to contact our office to discuss his outstanding balance owed to *****. If the complainant disputes this debt, he must contact our office and provide details of his dispute so the ***** can conduct an investigation. The collection item reported by MetCredit on the complainants credit file will remain in place unless we are instructed by ***** to remove it.

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never knew I had a problem till I seen my credit report I had a previous 300 tells bill in 2018 and file for consumer Proposal in 2023 and they file on my credit report met for ***** how is that possible

  

  Business Response

  Date: 12/03/2025

  The principal amount was $1058.80 when the service was cancelled on Dec 25, 2019. No payment has been received and therefore interest has accrued on the account for over 5 years to bring the balance to $9742.33 as of March 12, 2024. When you filed the consumer proposal was this ***** account included in the list of creditors?