Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought a house that was under warranty by the Alberta Home Warranty from a builder. We filed a complaint about an issue within 6 months of possession. The builder pushed along till warranty expired, and in fact the hardwood inspection did not occur till 3 months after expiration. This was not our fault and the Alberta Home Warranty tossed our complaint due to expiration. It seems this is a scheme that the builders use and perpetrated by Alberta Home Warranty. The Alberta Home Warranty should have forced the builder to go into an arbitration with the home owner and at least inspect our house and listen to us. The reviews on their website is appalling from frustrated owners.
Business response
20/07/2022
This claim was escalated to our Claims Manager who provided a detailed response that explained our position and why the claim was not accepted. The homeowner may have discovered the problem within the warranty period but had not informed their warranty provider until well after the expiry date of that coverage. The Homeowner is provided a copy of their policy after they posses the home and includes information regarding the warranty periods and requirements and conditions to make a claim. Further, there is a 30 day grace period to allow for reasonable notice if the defect was identified within the warranty period. The homeowner did not inform NHWICC until approximately 5 months after the expiry of the warranty coverage date.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.