Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to this in 2021 - I started documents and then was told by legal they were not correct - I canceled - several times. I tried to have my credit card stop - they cannot - I am going to have to get a new ** ** and cancel this card as they charge every month and I cannot seem to get a "live" person to speak to or any answers for a resolution

  

  Business Response

  Date: 21/08/2023

  Hello *****,
  I am sorry you did not contact us directly when informed that the documents were not legal. Our documents are written and kept up to date by our in-house legal team. 
  Our hours of operation are Monday to Friday from 8:00 am to 7:00 pm ET you can contact us by phone or chat. You can also email us 24 hrs a day, and we get back to you within one business day.
  As we did not get a notification that you wanted to cancel your account until now so, your account stayed active.
  I have now canceled your account and issued you a courtesy refund for the last 4 months. You should see that go back into your bank account within the next 5 business days.
  
  Regards,
  ******* ***** ******** ******* *******

• Initial Complaint

  Date:30/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There seems to be a common thread to the issues with Law Depot. I also purchased a trial membership and cancelled my trial membership within 7 days or 1-Week Free Trial. A very small detail which is worth $40+ is that there is a time stamp of this enrollment/subscription. Although I DID cancel within 7 days, I just happened to be 5 hours later than the purchase time stamp, and LawDepot was able to charge me $44.07!!!

  

  Business Response

  Date: 31/07/2023

  Hello *********,
  
  I apologize for the misunderstanding; your account was canceled on July 12, 2023.  It was timed, and it was canceled a little late. 
  Had you attempted to call us, we would have refunded your charge for being canceled the same day.
  Your refund has been approved and will be processed to your credit card within 5 business days. Please check your email for confirmation.
  
  Regards,
  *******
  Customer Support Manager
  
  

• Initial Complaint

  Date:26/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial and was charged the month of March, April, May, June and July at 40.95$ per month. The site falsely advertised the FREE TRIAL, and was NOT supposed to be a recurring payment. In total that is 40.95$ x 5 months which is 204.75$ for a single non-notarized document that isn’t valid in Quebec! Totally unacceptable!

  

  Business Response

  Date: 28/07/2023

  Hello ********,
  
  Our records indicate you signed up for a 1 Week Free Trial on March 17, 2023, to create a Last Will and Testament.   This Will did have a Notary signature on the bottom making it valid in Quebec. 
  Had you contacted us to help with the notary signatures we would have canceled your account for you as well.
  We did inform you twice throughout the checkout process that you would need to cancel, or it would be $39.00/month you can cancel anytime with no obligations.
  We then asked you to print out a receipt with the date and time to cancel your account at the bottom.  We immediately sent you a confirmation email with the date and time to cancel in bold print.
  We followed this up with a reminder email that your account was still open on March 25, 2023.  After that, it was on your credit card statement every month.
  I have attached a copy of the screens that you saw your receipt and email sent to.
  We did refund your current charge as a courtesy.  We will not be refunding anything further.
  
  Regards,
  ******* ***** ******** ******* *******

  Customer Answer

  Date: 31/07/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20381499, and find that this resolution is satisfactory to me.

  I still have to notarize the document for it to be valid in Québec, which costs me approximately 500$+tx.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:23/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took money from my account and I don’t even have an account. No email confirmation or nothing. I don’t have no account with the company. My account is showing a payment for $35. Again I have no account, and I didn’t receive a email about nothing. Fraud!!!

  

  Business Response

  Date: 24/07/2023

  Hello *******,

   

  As per our email correspondence this morning.

  Thank you for providing that information.
  I found an account under an email starting with ******.usa…  This was used to create a Partnership Agreement with your name in it.
  Our 1 Week Free Trial was started on July 16/23 and went to monthly billing on July 23/23.
  
  As you asked for, your subscription has been canceled and a refund will be processed within 5 business days. Please check your email for confirmation in the next 24 hrs.
  
  Regards,
  ******* ******** ******* *******

• Initial Complaint

  Date:21/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawdepot advertises as "free". Then they charged me $35 - 3 times = $105. See: 07/17/2023 POS LAWDEPOT ************ WALNUT CA ON 230716 #4571 Edit Uncategorized POS $35.00 $6,149.27 06/16/2023 POS LAWDEPOT ************ WALNUT CA ON 230616 #4571Edit Uncategorized POS $35.00 $5,658.17 05/16/2023 POS LAWDEPOT ************ WALNUT CA ON 230516 #4571Edit Uncategorized POS $35.00 I'd like the money returned

  

  Business Response

  Date: 24/07/2023

  Hello,
  As per our phone conversation on July 21, 2023, our records indicate that you signed up for a 1 Week Free Trial.
  We gave you three options on which to purchase your document. You selected the 1 Week Free Trial.
  This stated that it was free for 1 week and would be $35/month after the trial ends. You can cancel anytime with on obligations.
  We immediately sent you an email with the date and time to cancel in bold print.
  We followed this up with an email on  May 16, 2023, reminding you that you still have an active account with us.
  After that, it was on your credit card statement every month.
  I have attached a copy of the screens that you saw and emails that we have sent to you.
  
  Regards,
  ******* ***** ******** ******* *******

• Initial Complaint

  Date:24/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a fraud account setup and they agreed and canceled and closed the account and refunded me for the second charge that I just saw. But they did not fund me for the charge that I sent a screenshot of and told me that they would not and that even if I filed a complaint with the ****** ******** ****** that I would not receive my money back and I don't care how far I have to go but if this is a fraud situation which I know it is because it was set up with my personal email and my business cash app. I would have never done that if I set it up I would have set my business email on my business cash app and I never signed up for this I don't even know what services they provide. So I am requesting a refund of this charge or I will publicize what law Depot is allowing.

  

  Business Response

  Date: 26/06/2023

  Hello *******,
  
  Our records indicate that on May 15, 2023, you signed up for a 1 Week Free Trial for $35.00/month after the trial ends. You can cancel anything with no obligations. 
  We told you this again when you entered your edit card information. We also printed the date and time to cancel your account on the bottom of the receipt we asked you to print out.  We then immediately sent you a confirmation email with the date and time to cancel your account in bold print. We followed this up on May 23, 2023, confirming that your account was still active.
  Your free trial ended on May 22, 2023, and we received your call to cancel your account on June 22, 2023.  At this time, we refunded your charge that had just gone through that day.
  You completed two documents, a Business Plan and an LLC Operating Agreement. Both documents have your name on them, which makes this nonfraudulent.
  We did refund the one month for you, but as you did not cancel your account within the Trial Period, we are unable to refund your May charge.
  
  Regards,
  ******* ***** ******** ******* *******

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses fraudulent and deceiving practices to enroll in memberships ! Consulting there site for free then charging exorbitent monthly fees of 40$ a month at perpetuity ... Definitely a sneaky way to make income for no services provided !!!

  

  Business Response

  Date: 08/06/2023

  Hello,

  Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
  
  To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
  
  We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
  
  Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

  
  *******
  ******** ******* *******

  Customer Answer

  Date: 08/06/2023

  
  Complaint: 20157983
  
  I am rejecting this response because: it is lies after lies from this company , the *** keeps receiving complaints years after years for this company and nothing happens i plan to put comments on social media and contact tv shows like la facture who airs the tricky practices of company like law depot ! They use tricks like answering on "junk mail" , who waste their time reading junk mail ?!, it is more than time for the *** to take this matter seriously ! Hundreds of complaints speak for themselves !

  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 08/06/2023

  Hello ****,
  
  When someone comes to the site, they are given three options to purchase their documents:
  
  Hello,
  When you create a document, you may choose from three different licensing options:
  
  One Year Pro: $107.88. Create and print as many documents as you need for a full year.
  
  Basic: $7.50 - $50 per document, depending on the document. Provides full access to a specific period of time  date  This option self expires after two weeks.
  
  Free 7 day Trial: Free access to all documents for one week. $35 per month after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box, and we will provide the link to cancel
  your account.
  
  When you sign up for the 1 Week Free Trial, we inform you that it is a Free Trial twice through the checkout process and then place the date and time to cancel on the bottom of the receipt we ask you to print out.   We then send you a confirmation email with the date and time to cancel.
  
  We send you a follow-up email on the 8th day, reminding you that your account is still active. After that, the charge is on your statement.
  
  We try as much as possible to ensure our e-mails do not go to the spam folders.  But for example, you can click on any e-mail you receive and add the sender to your junk email list, in which case all future emails you receive from that sender would go to your spam folder.
  
  *******
  ******** ******* *******

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the service for the 7 day trial. On three occasions I have tried to cancel the service. They back owe me $600+ and have only agreed to refund me $40. I have reported them to VISA but avoid them and this service!!!

  

  Business Response

  Date: 07/06/2023

  Hello *******,
  When you completed your Partnership Agreement, you were given three options to print, download and edit your document.  You selected the 1 Week Free Trial. This indicated that it was Free for 1 Week and would be $39/month. You can cancel anytime with no obligations.
  You then had to enter your credit card and agree to the terms of use.
  We then asked you to print out a receipt that had the date and time to cancel on the bottom of the receipt.
  We immediately sent you a confirmation email with the date and time to cancel at the bottom of the page in bold print.
  We followed that up with an email reminder that you still had an account with us on Feb 6, 2023.  After that, it shows on your credit card statement or bank statement every month.
  We continued to provide the service even if you were not using it. We have canceled your account and refunded your last charge.
  I am sorry, but as per the terms of use you agreed to, we will not refund any further charges.
  
  Regards,
  *******
  ******** ******* ********

  Customer Answer

  Date: 07/06/2023

  
  Complaint: 20152096
  
  I am rejecting this response because: I did complete a cancellation on day eight, accepting that I would be charged for the month. 
  

  In November I attempted to cancel again after my bank statements continued to show charges. I tried again in January of this year. 
  

  I did not receive a communication in February. 
  
  The multiple complaints on the *** website all outline the same difficulties in cancelling service. This is malicious fraudulent behaviour. 
  
  Sincerely,
  
  ******* ***********

  

  Business Response

  Date: 07/06/2023

  Hello *******,
  
  We do not have any record of a cancelation until you sent us an email on June 6, 2023, when we canceled your account.
  Please provide us with proof of any other cancelations that were made.
  
  *******
  ******** ******* *******

  Customer Answer

  Date: 07/06/2023

  
  Complaint: 20152096
  
  I am rejecting this response because: I never receive confirmation. I explained this is November and January. I should have taken a screen shot when I originally cancelled at the eight day mark. Or checked the many poor reviews online before I ever ended up in this situation. This is my last attempt here - please provide a full refund. 
  

  I have also reported this to **** 
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27th, I was in a hurry, I was on my way out of the door to sell my car and had forgotten to print a bill of sale. I knew there were free versions so I Googled "Free Bill of Sale Download". In the top results was lawdepot.com with the title, "Free Bill of Sale" in blue hyperlinked letters. I clicked and their website again said "Free Bill of Sale" top center in white letters with simple instructions: "Answer a few simple questions", "Print and Download Instantly", "It just takes 5 minutes"; there are icons for a car, a watercraft, and so on. I selected the car icon, clicked "Get Started" and "Create my Document". There is another green button with white letters that repeats "Create your free bill of sale in 5-10 minutes". There is a series of questions: State: Make, Model, etc of Vehicle; ...Vin number; ...odometer reading; and so on until "To Download and Print Your Bill of Sale select a Free or Premium License"! By this time I've entered all the info and I'm still are looking for a free download, as advertised, so I select "Free License". 10-12 pages after I started the process, they ask for my CC and I realize it has been false advertising and is not free at all. They are banking (quite literally) on people like me to sign-up thinking, "oh I'll just cancel this as soon as I have what I came for - A FREE DOCUMENT". I reluctantly enter my info because I've waisted time and am still in a hurry, print and rush off to sell my car. By the time I've gotten home its time to cook dinner, sleep, go to work, repeat. Some months later I notice a recurring $35 charge from lawdepot.com (which I've forgotten about by now). I look it up, search my emails and realize I forgot to cancel that "Free License" and have now paid $105 for that "free document". I call to explain my case and plead for a refund and am met with the old "sorry sucker its our policy...." ploy and the most patronizing and pedantic "escalation supervisor" who revels in landing another busy fish.

  

  Business Response

  Date: 02/06/2023

  Hello ***,
  
  When you created your Bill of Sale, you were given 3 options to print your document.
  1) 1-week free trial which stated that it was free for 1 week and would be $35/month after the trial ends.
  2)You were also given the option of paying a one-time charge of $44.00 so that you would not need to worry about canceling.
  3)There was also a 1 Year Subscription that was $8.99/month prepaid for 1 year.
  When you then selected the Free Trial when you entered your credit card, we again stated in a large green box that it is free for 1 Week and will be $35/month until you cancel your account.
  We immediately sent you a confirmation email with the date and time to cancel your account in bold print. With the link that takes you right to the cancel page.
  We followed that up with a reminder email that you still had an account with us on March 7, 2023.  After that, the charges are on your monthly statement. 
  As per our term of use that is posted on the website, we do not refund the monthly subscription. We give you access to the month that you have paid for.
  Our records indicate that your last charge was on May 6, 2023, and you did not contact us until June 1, 2023.
  I am sorry but, as stated by the supervisor that you spoke to, we are unable to refund your charges.
  
  Regards,
  ******* ***** ******** ******* ******* 

  Customer Answer

  Date: 02/06/2023

  
  Complaint: 20131836
  
  I am rejecting this response because these details about costs where not shown on their website as I have proof of uploaded to my original complaint. The only thing shown was the false advertisement of a free download and at the very end a free trial for seven days after which point if I didn’t cancel I would be charged $35 monthly as I explained in my original complaint. There was never any offer to pay any amount for a one-time download shown to me on their  website on February 27th now any affirmation that at least $35 would definitely be charged, that was supposedly only going to happen if I failed to cancel which apparently I did. I still request the refund because of the false advertising and baiting utilises by this company to get money for nothing. I literally only downloaded one document in three months and was charged $105 for it. That is ridiculous, this company knows it and should respond with kindness, understanding and a refund. They seem not to entertain an ethos of customer service given their whole bit is to take advantage of people like me. 
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 02/06/2023

  Hello,

  The screen shots you sent are what you see at the start of creating a document.  Had you canceled the Free Trial within the 7 days as we stated your document would have been free. 

  I have attached a document showing you the three options you had to create your document. The screen you saw when you entered your credit card information. The receipt we asked you to print out and a copy of the two emails that we sent you.  

  Regards,

  ******* *****

  ******** ******* *******

  Customer Answer

  Date: 02/06/2023

  
  Complaint: 20131836
  
  I am rejecting this response because: the first page of your attachment showing the middle option of a one-time $44 charge was not there on February 27th. The only two options I was presented was for a Premium or Free License, as I previously explained in my complaint. I did not deny that I knew I was supposed to cancel. I told you as much on the phone and in my written my original complaint herein this *** dialogue. Your emails starting on March 7th went unnoticed in my inbox as that was 11 days after I used your service and I  didn't recognize the name and though it was junk so just deleted without even reading it. Everyone gets so many junk emails that get through Spam filters, I literally delete 50-100 emails a day from businesses that I once used or ordered a product from online and news emails, etc. I had  forgotten the name of the website I used to download the Bill of Sale probably within 24 hours of downloading it. Obviously I had forgotten to cancel the subscription as well. If your company had really wanted to help clients not make this mistake, the initial email would have come before the "Free Trial" expired and made a better attempt to grab their attention. Goodness knows all the shopping sights use everything from emojis to colorful letters to bold fonts and all caps to grab your attention. Your emails - now that I see what you sent me in your attachment to your last reply - were very nondescript and intended not to draw attention and certainly not to invoke thoughts of cancelling. 

  What is unconscionable is that I told you I only used the one document, and yet had been charged $105 for it.  I also told you I thought I had cancelled, but must have forgotten to,  and after realizing I was being charged pleaded monthly with you for a refund as I had not used the service since downloading the Bill of Sale on February 27th.

  In comparison, I also attempted to download a Bill of Sale from **************** on the same day and went through a similar process but didn't even finish downloading the Bill of Sale. When I cancelled my accidental subscription to that service and emailed them asking for a refund in the same way I asked you, they didn't hesitate to provide excellent customer service. In fact, their representative apologized by email that I wasn't able to use their service and immediately refunded me for all three months of the subscription. I didn't even have to call them! This is what I would expect from you as well after informing you that I had been very rushed that day and did not intend to keep the subscription going and had not gotten any value out of it since downloading the one Bill of Sale which is not worth $105!

  Similarly, I discovered a recurring charge from an Antivirus service this week that was purchased in 2020 and had been charged annually, but only used on one computer for one year,  and the price kept going up every year after that, even though it was unused. I called them and they refunded me for the last year. Even that is better service than absolutely nothing. You should never patronize your customers especially when they have paid you three times over for one simple document that should have been free. You know that $105 is an unreasonable amount and I paid for more than the value of what I got. You know that this is human error and should be kind and understanding. Shame on you. At least I can add to the long list of similar complaints from other dissatisfied customers and hopefully save some people from wasting their money on your service. 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:13/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to them for a single document and at the end it says to cancel you subscription before 7 days to not be charged the $35. I cancelled it and just found out they have been charging me $35 for 9 months. I called and the told me that I never did cancel my subscription.

  

  Business Response

  Date: 14/04/2023

  Hello,
  I have read the conversation that you started with our customer representative. The email you kept giving us was for an account canceled back in 2018. When we asked you for another email address, you only gave us one other email address that did not have an account with us.
  When you finally gave us the first and last 4 numbers of your credit card.  At this time, we found the account under the email address ************************.  Our records indicate this account was created on Feb 10/2020, to create a Living Trust. 
  When you signed up for 1 Week Free Trial, we explained that it was free for one week and would be $33/month until the trial ends.  You then had to enter your credit card information. On the side of this screen was a large green box that said If it’s Free, Why Do you Ask for Credit Card Information.   We again explained that it was Free for 1 week and would be $33/month after the trial ends. You can cancel at any time with no obligations.
  We then asked you to print a receipt out on the bottom of the receipt; it had the date and time to cancel your account.  We immediately sent you a confirmation email that stated the date and time to cancel your account in bold print.
  We followed this up with an email address with one sent to you on Feb 18/2020, explaining that your account was still active.
  On Feb 14/2020 you created:
  A Bill of Sale with name in it.
  End of Life Plan with your name in it
  Power of Attorney with your name on it
  Living will with your name in it.  
  Eviction with your name on it
  
  The charges were then on your monthly credit card statement with our phone number beside the charge to make it easy to contact us.
  On April 12/2023, you contacted us to cancel your account.  Once we were able to find the account, we canceled it.  Sorry, but we did not get a cancelation request before this, so we cannot refund your charges. 
  I will refund the March charge of $33.00 as a courtesy.
  
  Regards,
  ******* ***** ******** ******* *******

  Customer Answer

  Date: 14/04/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 19932174, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *******