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Complaint Details
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Initial Complaint
08/04/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
In Ontario, a standard form residential lease must be used by the landlord to rent out a property after March 2021. See the Government Of Ontario's website and the link to the Tenancy Act: ************************************************ The only exemptions are mobile homes and other fringe rental like worker's camps which doesn't apply in this case. When a statue use the word "must" it means compliance is mandatory. However, Lawdepot is trying to sell a residential lease document and claims that "Different provinces have different rules and regulations. Your Residential Lease Agreement will be customized for Ontario" making it sound like their residential lease is valid when it is not. They are basi***** trying to trick people to buy something and defrauding customers by selling a residential lease when there's a standard form required by the Ontario Government in residential rental units. You can see the above wording when you go to **************************************************** and click past the first property question and a drop down with a list of province will appear which includes Ontario.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2018-2024 I signed up for a free trial, canceled before the trial period ended, and JUST TODAY noticed that I have been charged $33/month with no communication from the company until I requested to reset my password. I have not received monthly receipts (EVER). I just happened to notice on my banking statement (yes, I should have noticed a long time ago, but I didn't). I am appalled that a receipt was not sent to me at least each month. I would certainly have noticed that the trial/subscription was not canceled.Initial Complaint
27/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
these people are frauds they sign you up for a trail and they charge you with without providing a recipt. they keep on being rude and disrespectful over the phone and they keep hanging up on my. i need a full refund. this company is a scam. they been charging me for over 4 month. they need to get it togther. the employees refuse to transfer me to thier manager.Initial Complaint
22/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Je veux mettre fin a model de contrat de vente de vehicule que je viens d essayer je n aime pas ..,mon numérod ordre est ******* ** ** ********** Je n ai pas payé car je l essayais, mais on me dit que si je ne mets pas fin apres 8 jours voua allez me charger. Alors je veux mettre fin. commemt faire vous ne donnez aucune instructionInitial Complaint
06/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I can see that this is happening quite often with this company. I loathe companies that do this to people, taking the money from their accounts. I have applied the free trial on 28th of June and used the account within the trial and canceled it. Somehow the subscription was reinstated! The company can see clearly that I havent used the account since then and yet blatantly refuse to give my money back! This is FRAUD! what you are doing and you dont leave your customers other option than complain, leave bad reviews and even take the legal path forward. You must send my money back into my account ASAP. This is unacceptable!Initial Complaint
20/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for a trial membership to get an eviction letter for my property, on 10-01-23 and they charged me $35.00 before the trial membership had even expired. Also, when they did that I couldn't even still use the website to do anything more, which means I paid for it and couldn't use at all.Initial Complaint
18/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Signed up on Mar 2022 for Trial Services and processed documents. Cancelled service in May 26, 2022. Company has billed me (3) additional months in 2023. Called to inquire about charges and was told I never cancelled. I have copies of the charges and the cancellation. I have not used the service since May 26, 2022Initial Complaint
16/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I subscribed to this in 2021 - I started documents and then was told by legal they were not correct - I canceled - several times. I tried to have my credit card stop - they cannot - I am going to have to get a new ** ** and cancel this card as they charge every month and I cannot seem to get a "live" person to speak to or any answers for a resolutionInitial Complaint
30/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
There seems to be a common thread to the issues with Law Depot. I also purchased a trial membership and cancelled my trial membership within 7 days or 1-Week Free Trial. A very small detail which is worth $40+ is that there is a time stamp of this enrollment/subscription. Although I DID cancel within 7 days, I just happened to be 5 hours later than the purchase time stamp, and LawDepot was able to charge me $44.07!!!Initial Complaint
26/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up for a free trial and was charged the month of March, April, May, June and July at 40.95$ per month. The site falsely advertised the FREE TRIAL, and was NOT supposed to be a recurring payment. In total that is 40.95$ x 5 months which is 204.75$ for a single non-notarized document that isn’t valid in Quebec! Totally unacceptable!
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Contact Information
209 9644 54 Ave NW
Edmonton, AB T6E 5V1
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Get a QuoteCustomer Complaints Summary
107 total complaints in the last 3 years.
55 complaints closed in the last 12 months.