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Complaint Details
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Initial Complaint
23/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company took money from my account and I don’t even have an account. No email confirmation or nothing. I don’t have no account with the company. My account is showing a payment for $35. Again I have no account, and I didn’t receive a email about nothing. Fraud!!!Initial Complaint
21/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Lawdepot advertises as "free". Then they charged me $35 - 3 times = $105. See: 07/17/2023 POS LAWDEPOT ************ WALNUT CA ON 230716 #4571 Edit Uncategorized POS $35.00 $6,149.27 06/16/2023 POS LAWDEPOT ************ WALNUT CA ON 230616 #4571Edit Uncategorized POS $35.00 $5,658.17 05/16/2023 POS LAWDEPOT ************ WALNUT CA ON 230516 #4571Edit Uncategorized POS $35.00 I'd like the money returnedInitial Complaint
24/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This was a fraud account setup and they agreed and canceled and closed the account and refunded me for the second charge that I just saw. But they did not fund me for the charge that I sent a screenshot of and told me that they would not and that even if I filed a complaint with the ****** ******** ****** that I would not receive my money back and I don't care how far I have to go but if this is a fraud situation which I know it is because it was set up with my personal email and my business cash app. I would have never done that if I set it up I would have set my business email on my business cash app and I never signed up for this I don't even know what services they provide. So I am requesting a refund of this charge or I will publicize what law Depot is allowing.Initial Complaint
07/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company uses fraudulent and deceiving practices to enroll in memberships ! Consulting there site for free then charging exorbitent monthly fees of 40$ a month at perpetuity ... Definitely a sneaky way to make income for no services provided !!!Initial Complaint
06/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for the service for the 7 day trial. On three occasions I have tried to cancel the service. They back owe me $600+ and have only agreed to refund me $40. I have reported them to VISA but avoid them and this service!!!Initial Complaint
01/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On February 27th, I was in a hurry, I was on my way out of the door to sell my car and had forgotten to print a bill of sale. I knew there were free versions so I Googled "Free Bill of Sale Download". In the top results was lawdepot.com with the title, "Free Bill of Sale" in blue hyperlinked letters. I clicked and their website again said "Free Bill of Sale" top center in white letters with simple instructions: "Answer a few simple questions", "Print and Download Instantly", "It just takes 5 minutes"; there are icons for a car, a watercraft, and so on. I selected the car icon, clicked "Get Started" and "Create my Document". There is another green button with white letters that repeats "Create your free bill of sale in 5-10 minutes". There is a series of questions: State: Make, Model, etc of Vehicle; ...Vin number; ...odometer reading; and so on until "To Download and Print Your Bill of Sale select a Free or Premium License"! By this time I've entered all the info and I'm still are looking for a free download, as advertised, so I select "Free License". 10-12 pages after I started the process, they ask for my CC and I realize it has been false advertising and is not free at all. They are banking (quite literally) on people like me to sign-up thinking, "oh I'll just cancel this as soon as I have what I came for - A FREE DOCUMENT". I reluctantly enter my info because I've waisted time and am still in a hurry, print and rush off to sell my car. By the time I've gotten home its time to cook dinner, sleep, go to work, repeat. Some months later I notice a recurring $35 charge from lawdepot.com (which I've forgotten about by now). I look it up, search my emails and realize I forgot to cancel that "Free License" and have now paid $105 for that "free document". I call to explain my case and plead for a refund and am met with the old "sorry sucker its our policy...." ploy and the most patronizing and pedantic "escalation supervisor" who revels in landing another busy fish.Initial Complaint
13/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I went to them for a single document and at the end it says to cancel you subscription before 7 days to not be charged the $35. I cancelled it and just found out they have been charging me $35 for 9 months. I called and the told me that I never did cancel my subscription.Initial Complaint
22/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
- Transactions have ocurred since April 2021 till present. Exactly two years of continue charges. - Amount paid from April 2021 to April 2022 = 491.40 and from May 2022 to April 2023 = 528.84. Total paid $1,020.24 - They provide with legal template forms - Nature of dispute is that they offered a trial service for 7 days and after that you are allow to cancel the service at not cost. - I have tried to raise my overcharged, privacy and billing concerns with their customer support without success. Their support over chat is not only insufficient, but their agents are rude and dismissive. I was charged for a subscription trial I cancelled prior to the rebilling, and support failed to acknowledge the concerns I raised to them. The last dealing after a few times was with a supervisor ******* ****** which became increasingly more hostile and aggressive and no longer wanted to help me find a resolution and ultimately hang up the phone to me. It is unfair to charge an individual $1020.24 for a service that was not used except for one day during a trial service. I totally understand individual responsibility and I also understand fairness. I haven't had a chance to deal with this situation as I have been dealing with some personal issues since Covid started and currently living out of a pension money which is not sufficient to cover all my bills, in the meantime I have to spend my time and enrgy fitting with this type of corrupted companies that take advantage of people like me. This is unfair! Looking for your help and would hope that this company is able to provide a full refund for the months where the service was not used. Sincerely, **** ******* **. I have attached all statements showing the charges under LAWDepot.ca and the below e-mail I have been getting from them which I though it was a **** so I did not act on it.Initial Complaint
23/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Law Depot continues to have deceptive marketing practices and I have tried to raise my privacy and billing concerns with their customer support without success. Their support over chat is not only insufficient, but their agents are rude and dismissive. I was charged for a subscription trial I cancelled prior to the rebilling, and support failed to acknowledge the concerns I raised to them. They also confirmed admittedly through chat they had full access to my confidential and private documents I never gave them permission to access or view. The chat interface discloses that the session will be recorded and maintained, and i asked for a transcript of it and the agent, *********, flat out told me no, she did not have the ability to give me that information. I mentioned a data privacy agent will then, and ********* became increasingly more hostile and aggressive the longer the chat progressed.Initial Complaint
15/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for a trial with this website on September 23, 2021, liked the service, and signed up for a $79/yr contract. Several months later, i learned they were charging me $39.99/mo. I called in March of 2022, and the company agreed to reverse the charges for the monthly subscription and charge me the annual rate retroactively. It was to renew in September of 2022. I then found they did not reverse the charges, and had in fact continued to bill the monthly amount of 39.99/mo. I emailed the company to begin to create a paper trail, and they closed my account. I would like them to either keep my account open and refund $519.85 (the difference between what i was charged and what i should have been charged), or cancel my account and refund $599.84 (the difference between what i was charged and what i should have been charged for a one year contract. This, because they would be cancelling me before the end of my second year contract).
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Contact Information
209 9644 54 Ave NW
Edmonton, AB T6E 5V1
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Get a QuoteCustomer Complaints Summary
107 total complaints in the last 3 years.
55 complaints closed in the last 12 months.