ComplaintsforFix Auto Lakeland St. Paul
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Complaint Details
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Initial Complaint
22/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have had my SUV at Fix Auto since October 2023. This is an insurance claim I have been waiting nearly 6 months for repairs to be done and haven’t gotten clear updates about it. As of today my vehicle is still sitting outside the shop with no work done. My insurance company has attempted to reach out to the shop with little success updates have been requested numerous times. Phone calls and emails have not been responded to by Fix Auto. Documents requested by the insurance company have not been sent to them. I am beyond frustrated not having proper Communication or transparency about repairs. I just want my vehicle to be completed or have the opportunity to move it elsewhere where customer service is priority not making a customer wait months for repairs with no communicationBusiness response
22/03/2024
We are Fix Auto Lakeland St. Paul and Louis Lessard was a former owner of Fix Auto St. Paul. Two different businesses.Customer response
22/03/2024
FIX AUTO LAKELAND ST. PAUL
5717 50 ave
St. Paul AB T0A 3A1
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.