Business ProfileforGLENTEL Inc.

Hi, I would like to start by saying I visited the ********* mall Wireless wave location (booth) it’s located downstairs below the food court. Me and my friend were checking out some phone plans and someone by the name Mike helped us. He ended up saying I can get a really good deal if I trade my phone get new phone and plan which we ended up doing he told me the trade value is over $400 and it’ll cover the almost $200 I owed plus more towards a downpayment for the new phone I ended up agreeing he **** about the fact that I was getting the credit to pay my phone balance I had at that time plus he sold me accessories without saying I’m paying for it later he said on your paying this much it’s taxes for your trade which it wasn’t it was what I was charged for the accessories he added which he told me was free I ignored that but when I just got a bill for around $300 for the device plus my last bill I was very upset it’s close to $500 which is not fair because I was **** to by the sales person and he was not honest with me about the transaction i am sure I’m missing details I even told him I don’t trust sales people because last time the other guy from ****** **** to me also and mikes co worker remembered who I was talking about and agreed they just lie to people and think it’s ok I contacted Mike to tell him the issue and he said oh no I didn’t use it for trade I used the money for downpayment but he said he is giving me $408 half of which would cover the downpayment and half for the remaining balance on the device and I’m going to have an ****** ** *** for $55 a month plus tax now I’m waiting to see if that was a *** too .. I am very upset that he **** to me and when I reached out he was brushing it off and making it seem like that’s not it and he said maybe I’ll talk to manager and see if he can do something for you