ComplaintsforCBV Collection Services Ltd.

• Initial Complaint

  09/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company keeps calling me for someone else - *********************. I have no clue who this person is or how they got my number. You would think that after a while they would get the hint that they HAVE THE WRONG PHONE NUMBER.

  

  Business response

  09/07/2024

  Thank you for your communication.

  
  Please be advised that it appears the indebted party was, or is still, using the complainant's telephone number as a contact point with their creditors.  We have updated all open accounts to reflect that we were calling a wrong party. Thank you.

   

   

  Regards,

  Customer response

  09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this paid debt with ***** Communications, I do not have a contract with CBV collections, they did not provide me with the original contract as requested. I am requesting out of the 1 year period because I was advised it would be removed from my account but it is still on my credit report.

  

  Business response

  02/07/2024

  Thank you for your communication.

  I have reviewed the account in question.  I note the debt was paid on June 18, 2020 directly to CBV.  Does the consumer now believe the payment was made in error?  Or is the consumer simply demanding that a legitimate debt, that is now paid, be expunged from the credit reporting agency?

  Customer response

  02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: this collection payment is PAID and this was ******* fault. CBV is not helping me at all resolving my situation and I have tried phoning and emailing with no further help. I left the country in 2019 closed my account with ***** mobility unaware I still had money owing left on my iPhone and did not know I had a missed payment from ***** and negative reports on my account until I came back a year later. I demand CBV to contact ***** and view the note they left on my file as it is their fault that I have this collection on my account which is affecting my ability to get a credit card, mortgage, and car loan. Please resolve this PAID collection and get it off my credit report as this was never my fault contact *****.

  
  Sincerely,
  
  Sanne Jonk

  

  Business response

  02/07/2024

  Thank you for your communication.

  The original creditor assigned the debt when it was past due and delinquent.  The reasons for delinquency are irrelevant.  The consumer paid the account, and the credit file has been updated to reflect the status as "Paid in Full".

  If the original creditor contacts CBV and instructs us to remove the record because the account was assigned in error, CBV will oblige.  

  CBV considers the matter closed.

  Customer response

  02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: ***** will not contact you guys to remove the collection account. They have advised *** collections to contact ***** to go through with this case and they have a note on my file to remove this collection. Please contact ***** and resolve this stressful issue that I've been trying to deal with.
  
  Sincerely,
  
  Sanne Jonk

  

  Business response

  02/07/2024

  Thank you for your communication.

  CBV is not initiating any contact with the original creditor regarding an account that was paid over 4 years ago.

  CBV considers the matter closed.

  Customer response

  02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: this matter is NOT closed. It is still on my file and affecting my credit report negatively over a false missed payment due to being out of the country. I already talked to ***** and they said they can't do anything on their end because you are the collection agency. I spoke to TransUnion as well and they send me a letter saying they also said to contact you guys to dispute further because you are the agency who ***** reported to. I am happy to pay you to get this off of my account as it has been FOUR years!
  
  Sincerely,
  
  Sanne Jonk

  

  Business response

  03/07/2024

  Thank you for your communication. 
  

  CBV will not expunge the credit file. The consumer missed their payment, the debt became delinquent and was assigned for collection.  The debt is  currently reporting correctly as paid in full.  
  

  CBV considers the matter closed. 

  Customer response

  03/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: I missed this payment because I was out of the country in 2019 for one year and no one opened my mail while I was gone. I made the payment when I got back and I have a delinquency on my credit report and missed payments because of this and it's affecting my ability to get a credit card and a car loan in 2 months and it's ruining my life. You're the last resort to fix this for me I have contacted TransUnion and ***** about this matter many times and I can gladly pay you to get this to get this collection off of my account if necessary. ***** said that you guys need to get in touch with them to show proof of the notes on my file. I demand you to get this off of my account.
  
  Sincerely,
  
  Sanne Jonk

• Initial Complaint

  25/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cbv collection is harrassing me over a non existent debt. Claiming to send me to bankruptcy when I acknowledge no debt from who they are trying to collect for. This is clear harrassment and trying to intimidate me with falsified claims of a debt from a company I have never dealt with in my life. They are claiming to send me to bankruptcy and take me to court for a non existent debt that is past any statute of limitations. Please stop this harrassment now.

  

  Business response

  25/06/2024

  Thank you for your communication. 
  

  CBV believes in good faith the consumer is the indebted party. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts. 
  

  The consumer should contact an agent to determine what the next best steps should be to come to an amicable resolution. 

  Customer response

  27/06/2024

   
  Complaint: 21901908
  
  I am rejecting this response because:
  I have no debts to any company at this time as per my TransUnion and Equifax reports. As well as having NEVER done business with the company they claim that I am indebted to. This is harrassment and I have escalated this to the Office de la protection du consommateur Quebec, as to me this is incorrect or fraudulent.
  Sincerely,
  
  *************************

  

  Business response

  28/06/2024

  Thank you for your communication.

  As the consumer states they have escalated their complaint to a Provincial Regulator CBV considers the matter closed with the BBB.  Further communication on this platform would be inappropriate.

   

   

• Initial Complaint

  25/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  CBV Collections called June 25, 2024 regarding an amount of $2234.00 owing to ***** Account #********* Memo *********** This amount is apparently from 2013.

  

  Business response

  25/06/2024

  Thank you for your communication 

  CBV believes in good faith the matter is due and payable in full. Should the consumer have documentation to show otherwise we invite home to supply same for review. 
  

  To best ensure an amicable resolution the consumer should contact CBV using the information provided in the email. 

  Customer response

  26/06/2024

   
  Complaint: 21899632
  
  I am rejecting this response because:
  This was dealt with many years ago and I did not owe any money.  You have not provided a debt validation form or any other documents because they do not exist.

  As stated, a long time ago " take me to court" but this never happened because of the above. Further to this it has been pointed out that even if your claim had held weight the Statue of Limitations has expired several times over. Any further actions on your part will be dealt with thru the courts.
  Sincerely,
  
  *******************

  

  Business response

  27/06/2024

  Thank you for your communication 

  CBV believes in good faith the matter is due and payable in full. Should the consumer have documentation to show otherwise we invite him to supply same for review.  There is no prohibition on collection agencies attempting to collect aged debt in the consumer's home Province. 

  Collection efforts will continue and the consumer can chose to escalate as he sees fit.

   

  Customer response

  28/06/2024

   
  Complaint: 21899632
  
  I am rejecting this response because:
  Gooduck
  Sincerely,
  
  *******************

• Initial Complaint

  21/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am receiving calls on a work phone line for a previous company employee, ******. With them not working here anymore, the calls are wasted time. They call 3-4 times per week. I would like cessation of these calls.

  

  Business response

  24/06/2024

  thank you for your communication

  The complainant has not provided a complete telephone number to allow us to initiate an investigation into their concerns.

  CBV requires the telephone number we are calling.

  Customer response

  24/06/2024

   
  Complaint: 21884292
  
  Here is the correct phone number - ********************* if needed. Apologies for missing a 7 in the initial communication.
  
  Sincerely,
  
  *************************

  

  Business response

  24/06/2024

  Thank you for supplying the correct telephone number to assist our investigation.

  We are unable to locate any file with the telephone number that is linked to a "******".  Our suggestion to the complainant is to connect with an agent the next time they receive a call and inform the agent we are calling an obsolete number or, in the alternative, ask for a supervisor or manager for assistance.

   

  Customer response

  26/06/2024

   
  Complaint: 21884292
  
  I am rejecting this response because: If "******" wasn't found attached to that phone number, what about "*****"? If not, I will work my way through the voice prompts to talk to an agent.
  
  Sincerely,
  
  *************************

  

  Business response

  27/06/2024

  Thank you for your communication.

  We were able to locate an account with a "*******" associated to the telephone number.  That account has been updated to reflect the number is no longer associated with the indebted party.  It appears the indebted was, or is still, using the former place of employment as a contact with their creditors.

   

   

  Customer response

  28/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for all your assistance in this matter. It is greatly appreciated.
  
  Sincerely,
  
  *************************

• Initial Complaint

  20/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I receive constant calls from CBV Collection Services Ltd. at the number ************. They are calling about debts, but I do not have any outstanding debts and they are trying to reach a person I do not know. This phone number does not belong to that person.I request that CBV Collection Services Ltd. stop calling my number, ************, and remove me from their collection calls and credit collections file.

  

  Business response

  24/06/2024

  Thank you for your communication.

  It appears the indebted party was, or is still, using the complainant's telephone number as a contact point with their creditors.  We have updated all open accounts to reflect that we were calling a wrong party.  

• Initial Complaint

  19/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They keep calling me saying that I owe a debt, even though the name is *************** **** and that is not my name. They are also negatively impacting my credit score on Equifax and are not fixing it. This is causing significant impact to my financial wellbeing and they need to remove me from collection.

  

  Business response

  24/06/2024

  Thank you for your communication.

  We have updated our file to reflect that the consumer is claiming we are contacting the incorrect party.

  Any issues with the credit reporting agencies are an issue the consumer needs to raise with them directly.  

• Initial Complaint

  17/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  CBV Collection services keep calling my number and leaving voicemails trying to reach out someone named ********* who I don't even know. I don't know how my phone number ended on their database as I only have 2 years with my phone number and i have never been involved in something that would need collection services. I demand to get my phone number removed from their system as they are calling the wrong party.

  Customer response

  17/06/2024

  First name : **********;

  Last name: *****

  

  Business response

  24/06/2024

  Thank you for your communication.

  It would appear the indebted party was, or is still, using the complainant's number as a contact point with their creditors.  We have updated all open accounts to reflect we were calling the wrong party.  It is possible new accounts will arrive in the future with the telephone number in question, and dialing may resume.  If this occurs the complainant should simply notify the agent or a manager that we are calling the wrong party.

   

   

  Customer response

  24/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  14/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  CBV Collection Services LTD has been Harrassing me and using scare tacticts. They hired a law firm called TPH Legal Services and have been threatening to get a sheriff to seize all of my assets and garnish my wages. I don't have a signed agreement with CBV Collection Services LTD nor have i enter into an agreement with them.

  

  Business response

  14/06/2024

  Thank you for your communication. 
  

  CBV and its vendor partners are not obligated to cease collection efforts based on the complainants commentary. 
  

  The complainant should contact the law firm to avoid any potential extra expense or embarrassment. 
  

   

• Initial Complaint

  12/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The company has been calling me daily for months, over a debt owing from over 20 years ago ! This debt was also covered under a bankruptcy settlement I did over 15 years ago. They literally call every single day, and leave voice-mail messages. When *** called to inquire on what they wanted, they have even hung up on me when I didn't want to divulge too much of my personal info (fear of scammers). This company should not be allowed to operate in such manner.

  

  Business response

  12/06/2024

  Thank you for your communication

  There is no prohibition on a collection agency attempting to collect aged debt in the complainants home Province. 
  

  If the debt in question was in fact included in a bankruptcy proposal the complainant should forward verifiable documentation to prove same. Until such documentation is received our efforts will continue. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩