ComplaintsforCBV Collection Services Ltd.

• Initial Complaint

  15/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I’d like to have CBV collections removed from my credit report as I’ve paid off the balance in full this past July. My credit score updated in October and it’s still showing I owe a balance.

  

  Business response

  19/10/2021

  Thank you for contacting our office.  I have had the opportunity to review an account associated to this consumer.  I do see payments on the account, however the file has a remaining balance, and is still showing open.  In regards to removing from the credit report, collection items are not removed from the credit reports, they are updated to reflect the status of the account, such as settled in full or paid in full.  If the consumer has a release letter showing this account has been paid in full or settled in full, please forward it to us for review and we will ensure the status is reflected within the credit report.

  If there are any further questions please contact our office.

  Customer response

  19/10/2021

  
  Complaint: ********
  
  I am rejecting this response because: there is no remaining balance? 
  
  Sincerely,
  
  **

  

  Business response

  20/10/2021

  CBV has requested a copy of the release letter or any correspondence showing this account has been paid and has a zero balance.

  In reviewing our account, I don't show this account as closed and paid, or alternatively, I don't see notes regarding any conversations regarding full payment of this account.

  Have you spoken to someone regarding this account, was a settlement arranged?

  CBV would like to assist with this matter, however without further details we can only provide you with the details we have on record.

  Regards,

  Customer response

  20/10/2021

  
  Complaint: ********
  
  I am rejecting this response because: I dealt with the creditor directly and paid the balance in full. Other than that I have no idea what this debt is for or if it’s even mine. I have no information on this whatsoever. 
  
  Sincerely,
  
  **

  

  Business response

  04/11/2021

  ****** ********* *** ******** ******** ** ******* ** **** ********

  I have received confirmation from the original creditor that this account is settled in full.  The account is now closed and the credit reporting agencies will receive the update that this account has been closed as settled and show a zero balance.

  Regards,

   

  Customer response

  04/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *

• Initial Complaint

  15/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company has been continuously calling me day and night. I have clearly informed them that I do not owe any money. I have clearly told them to take the matter to court and to stop calling me but they have ignored this. ***** ******* *** ********** *** ******** 

  

  Business response

  26/10/2021

  Thank you for contacting our office regarding this account.

  
  I have taken the opportunity to review the account, and the concerns the consumer has noted above. This account has been placed on hold and no further calls will occur, however in reviewing the notes on the account, the consumer has completed CBV's Right Party Verification process, therefore the consumers information is linked to this account. It is our recommendation for the consumer to look into this matter, as he has advised he has never had this type of account.
  If he wishes to discuss this account with CBV, he can contact CBV and speak to one of our representatives. Alternatively, he can contact the original creditor.

• Initial Complaint

  04/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  this business been contact me for couple years already about some accounts that's is nothing with me when I contacted them never provide me with the exact reason for this , never send me a single letter I had ****** comments made by them ******** ****** and I don't know why this going on . the most of the call I receive is automate voice message , like pre record messages in a Asian language **** * **** ******* *** ****** **** ***** ***** and how Im going to know what going on since the messages its just to ****** me since I don't know the language , using Asian language to ****** people its ****** what there doing the times that I contacted simply they refuse to tell me what it is about and turn off the phone .

  

  Business response

  04/10/2021

  Thank you for your communication.

  I have reviewed our records associated with the complainant's telephone number and can confirm that CBV is attempting to contact a ****** ***** with respect to multiple debts.  I note Mr. ***** has confirmed he is the indebted party with our agents via our "Right Party Verification" process.  Mr. ***** should contact an agent, toll free, at ************** to make suitable arrangements to resolve his accounts.

  Further, I can confirm that CBV messages are only in either official language, French or English, and we have no idea what "asian language" Mr. ***** is talking about.

   

   

   

• Initial Complaint

  04/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  CBV collections keeps calling me and then hanging up when I say hello. Sometimes 5 or 6 times a day. When I call back it says CBV Collections and no one ever answers, I get hung up on every time. They never leave a message when they call me.

  

  Business response

  04/10/2021

  Thank you for your communication.

  CBV has a number of different consumer names associated with the supplied complainant's telephone number, listed below:

  ********** ***** ***** ***** ****** ********** **** ******** *******

  For clarification, please contact an agent, toll free, at ************** for assistance.

   

   

   

  Customer response

  04/10/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  24/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have received in 3 months aprox 1000 calls not exaggerating because I counted 17 today alone they all come from cbv collections and different numbers I've gotten calls that slip through the suspected **** filtering system as late as 1030pm and from cell phone numbers I have been ********** both with lawsuits and twice mild personal injury ******* ie if you know what's good for you I'd pay your ******* bill It's for **** and 3000$ I've never had **** they refuse to provide me any proof and wont stop *** ****** ** ******* ******* * **** **** *** *** ***** ** **** ** *** * ****** ** **** **** ****  Pkase help

  

  Business response

  27/09/2021

  Thank you for your communication

  CBV is attempting to contact the complainant at the supplied telephone number with respect to multiple debts outstanding.  CBV believes, in good faith, our efforts are directed to the correct party.

  I have reviewed our dial logs and call recordings attached to these debts.  All CBV contact attempts have been made within allowable legislative limits.  Further, the call recordings do not support the complainant's allegations.

  CBV suggests the complainant contact CBV, toll free, at ************** and ask to speak with a supervisor to make suitable arrangements to repay his debts.

   

   

• Initial Complaint

  22/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep getting contacted from CBV multiple times daily by text and phone call since I receive this cell number from my company. They are looking for a person called ***** ******* who they need to collect money from. I don't know this ***** ******* and have no contact with him. I had called and sent email to the company to stop ********* calls to my cell daily. Please have them leave me alone.

  

  Business response

  22/09/2021

  Thank you for your communication

  I have noted that the number provided by the consumer is not associated with the indebted party.  It would appear that the debtor was, or is still, using the consumer's telephone number as a contact with their creditors.

  Please allow up to 48 hours for changes to our files.

   

   

• Initial Complaint

  22/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company is ********** me every day trying to collect on a debt that is 10 years old and well over the statute of limitations. * **** **** *** ***** *** ****** ******** ** ** ***** *** **** ***** ******* ** ******* I have tried to block this company but they keep changing their number daily.

  

  Business response

  22/09/2021

  Thank you for your communication.

  Please note there is no prohibition on a collection agency attempting to collect aged debt in Ontario.  There is only a limit on the time a creditor may sue a consumer to recover the money owed.

  The consumer should contact an agent, toll free, at 1.855.528.5378 to make suitable arrangements to repay the amount owed.

   

   

  Customer response

  22/09/2021

   
  Complaint: ********
  
  I am rejecting this response because:I am not obligated to pay this debt any longer and you are ******* my privacy. I have formally asked for you stop contacting me and will seek proper legal consil should you continue to keep ********** me.
  
  Sincerely,
  
  ***** *******

  

  Business response

  22/09/2021

  Thank you for your communication

  The complaint is not clear why they believe they are not obligated to pay the debt.  Perhaps he could elaborate. 
  

  Unless there is a court order (such as Bankruptcy or Consumer Proposal) the consumer’s debt is legitimate. Simply asking the agency to stop calling on a legitimate debt does not obligate us to cease collection attempts. 
  
  

  Customer response

  01/10/2021

   
  Complaint: ********
  
  I am rejecting this response because:
  This debt has gone way beyond the statute of limitations by many years. You are ********* me multiple times per day using ***** ******* **** random phone numbers. It is within my legal right to request that you stop ********* me or I will take legal action. I am not obligated to pay for a debt that has been closed by the original party, despite the fact that you have purchased this debt for pennies on the dollar. **** ** ** **** ******* ** **** ******** ******* ** *** * **** **** * ****** ***** *** ****** ****** ** ** ******** ** *** *** ******* ** ******* *******
  Sincerely,
  
  ***** *******

  

  Business response

  01/10/2021

  Thank you for your communication.

  There is no prohibition against an agency attempting to collect aged debt in your Province.  Based on your message via the BBB CBV is not obligated to cease collection efforts to recover debts you owe.  

  Customer response

  01/10/2021

   
  Complaint: ********
  
  I am rejecting this response because:
  There are laws in ******* around the following: 1. Obtaining someone's mobile number and contacting them without them giving you their number. I did not provide you with my number. The number is less than one year old and you obtained it *********. 2. Not following the person's request to stop calling them. I have formally requested that you stop contacting me on several occasions *** *** ******** ** ****** ** ******t. I have sent a formal complaint to consumer ******* and will also be sending you a formal cease and desist order from my attorney.
  Sincerely,
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩