ComplaintsforCBV Collection Services Ltd.

• Initial Complaint

  22/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  *** Collection Services has been calling my home phone number for the last couple of years 2 times a month without fail. This month, August 2024 they called August 2nd at 4:08pm and again August 21 at 2:13 pm. They are calling for a person that has not lived here for at least 6-8 years and has NEVER used my house phone number. I have repeatedly told the callers this but they continue calling and harassing me. I have blocked their number but they just call on a different number. Please help me to get them to stop calling my house!!!

  

  Business response

  23/08/2024

  Thank you for your communication.
  
  We have taken the opportunity to review our call logs associated with your telephone number. We have removed your phone number based on our current system.
  
  It would appear that an individual has, or is still,using your number with their creditors. New accounts are still being accepted into our system.  These accounts in question have been updated to reflect wrong number.
  
  Should you receive calls in the future please do not hesitate to contact our office and we will initiate another investigation. We apologize for any inconvenience.
  
  
  Thank you.

  Customer response

  23/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  15/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This business is committing mail fraud and is trying to extort money from me without any proof.I dont know this company and never bought or sold anything from them.They are claiming that I own them money, however *** never made a verbal or signed contract with them. They are sending me emails and mail and calling me without any proof. They are committing fraud.They have financial information about me without my knowledge or consent. If they dont stop all contact with me I will make a small claims against them

  

  Business response

  20/08/2024

  Thank you for your communication.

  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitation period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.

  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution. Thank you.

   

   

  Regards,

  Customer response

  23/08/2024

   
  Complaint: 22144822
  
  I am rejecting this response because:

  I want you to stop harassing me . Period 

  
  
  Sincerely,
  
  *******************

  

  Business response

  26/08/2024

  Thank you for your communication.
  
  Please note that we have removed the phone number indicated and have placed the file on hold. As previously communicated, we have not established right party contact with the individual to determine if the person is the intended party.
  
  We do recommend that if the individual is in disagreement with the file, at this point in time they should file a dispute with one of the major credit reporting agencies Transunion or Equifax. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************

  Customer response

  26/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****

• Initial Complaint

  12/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for the debt with Bell Mobilite. I do not have a contract with Agence de recouvrement CBV. They did not provide me with the original contract as requested.

  

  Business response

  12/08/2024

  Thank you for your communication.

   

  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collection debts.

  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

  Feel free to reach out to us if you have any questions. Thank you.

   

  Regards,

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I found a mistake on my credit report. There is a collection from ****** under CBV COLLECTION SERVICES dated 2021-06-01 under the name ****************. I entered ****** for the first time on August 25, 2023, so this debt is not mine.My name is ***************************, and this mistake is stopping me from getting a loan to buy a car. Please remove this incorrect collection from my report as soon as possible.

  

  Business response

  08/08/2024

  Hello,
  
  Thank you for communicating with us. Please note that we have reached out to this consumer earlier today and have advised that the consumer should file a dispute with one of the credit reporting agencies Transunion or Equifax. We have also advised that the credit bureau would need time to conduct an investigation on their end to determine validity. We have provided the consumer the contact details to reach out to the credit bureau agencies. We appreciate you reaching out and feel free to reach out if you have any questions. Thank you.
  
  
  
  Regards,

  Customer response

  08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I've attached the Equifax report pictures and highlighted the wrong collection in that report.Please do it as soon as possible because i want to buy a car and that car is used so dealer cant wait for long please do it fast.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ********** of Canada, I do not have a contract with CBV COLLECTION SERV, they did not provide me with the original contract as requested.

  

  Business response

  07/08/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.
  

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Years ago I began receiving calls from this collection agency saying I owed money to ****** Cable. At the time I said that wasn't possible as I currently had ****** internet/cable/cell phone and account was up to date. I was denied any account info, threatened I needed to pay or else. Contacted ****** directly, nothing could be found. I blocked company and after a while they gave up. Moving forward after many years later, these calls started again a few weeks ago. While I no longer have ****** cell/cable, I do have internet and tried to explain this to *** and that I wouldn't be able to have service, he said that wasn't true. I asked for account info he refused to give after I gave my birthdate. After getting nowhere with him threatening and talking over me, I swore at *** and hung up and ONCE AGAIN verified I do not owe any money. While i have blocked the company, I get notification that I have dead air on answering machine from them at least 3-4 times a day for last week at least, which I believe breaks regulation for how much they are allowed to call in a day. This company REFUSES to give me any information to this alleged amount I owe but continues to threaten me if I don't pay or else. I don't want an apology, I want them to leave me alone. The ***s are abusive and obviously mentally unwell if they think I would give them money for something ****** says I don't owe and for something they refuse to give me any info on. Please make them stop

  

  Business response

  09/08/2024

  Thank you for your communication.
  
  Please note that we had spoken with the consumer on July 18th,2024 and the consumer completed right party verification confirming their name and date of birth. The agent then provided the details of the account and the consumer claimed that they do not owe the outstanding amount.  CBV and the original creditor believe that we are contacting the responsible party. Unfortunately, the call was disconnected as the consumer outlined and the agent was unable to provide further instructions on how to proceed. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts. As a leading collection agency, we take all complaints seriously and pride into how we communicate and service our consumers.
  
  We have reviewed the communication that took place on July 18th, 2024 and found the agent displayed professionalism and positive tone and manner. Kindly be advised if the consumer believes that they are not the intended party or disputes the account, we recommend that the consumer file a dispute with one of the major credit bureaus Transunion or Equifax.

  Feel free to reach out to us if you have any questions. Thank you.

• Initial Complaint

  19/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  CBV Collection Services Ltd. has been harassing me and calling multiple times per day for the last few years trying to collect a debt that isn't mine. I've issued them a cease and desist and they have refused to stop calling. They have been trying to solicit money for years from me and say they're above the law and don't have to stop trying. I have the email communications and detailed phone call logs to prove my claims. I am now being forced to file a police report and forward everything to my attorney since CBV Collections seems to think they are above the law since I've asked them many times over the years to stop contacting me. It's come to the point where it's now negatively affecting my mental health, and I might lose my job because of it.

  

  Business response

  19/07/2024

  Thank you for your communication.

  CBV is attempting to collect a debt listed against a ***************************** who has supplied the same residence address and email as the complainant to the creditor.  CBV and the original creditor believe we are contacting the responsible party.  The indebted party also claimed to be employed by Festing Toyota.

  Should the complainant believe they are not the correct party, and are the victim of identity theft, the onus lies upon them to take appropriate steps to establish same.

  CBV will continue collection efforts until such a time that the account is paid or a reason for closure established.

• Initial Complaint

  09/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I do not owe any debts stop calling me this is harassment and take me off your file do not contact any of my phone numbers before I ***

  

  Business response

  15/07/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

• Initial Complaint

  09/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company keeps calling me for someone else - *********************. I have no clue who this person is or how they got my number. You would think that after a while they would get the hint that they HAVE THE WRONG PHONE NUMBER.

  

  Business response

  09/07/2024

  Thank you for your communication.

  
  Please be advised that it appears the indebted party was, or is still, using the complainant's telephone number as a contact point with their creditors.  We have updated all open accounts to reflect that we were calling a wrong party. Thank you.

   

   

  Regards,

  Customer response

  09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for this paid debt with ***** Communications, I do not have a contract with CBV collections, they did not provide me with the original contract as requested. I am requesting out of the 1 year period because I was advised it would be removed from my account but it is still on my credit report.

  

  Business response

  02/07/2024

  Thank you for your communication.

  I have reviewed the account in question.  I note the debt was paid on June 18, 2020 directly to CBV.  Does the consumer now believe the payment was made in error?  Or is the consumer simply demanding that a legitimate debt, that is now paid, be expunged from the credit reporting agency?

  Customer response

  02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: this collection payment is PAID and this was ******* fault. CBV is not helping me at all resolving my situation and I have tried phoning and emailing with no further help. I left the country in 2019 closed my account with ***** mobility unaware I still had money owing left on my iPhone and did not know I had a missed payment from ***** and negative reports on my account until I came back a year later. I demand CBV to contact ***** and view the note they left on my file as it is their fault that I have this collection on my account which is affecting my ability to get a credit card, mortgage, and car loan. Please resolve this PAID collection and get it off my credit report as this was never my fault contact *****.

  
  Sincerely,
  
  Sanne Jonk

  

  Business response

  02/07/2024

  Thank you for your communication.

  The original creditor assigned the debt when it was past due and delinquent.  The reasons for delinquency are irrelevant.  The consumer paid the account, and the credit file has been updated to reflect the status as "Paid in Full".

  If the original creditor contacts CBV and instructs us to remove the record because the account was assigned in error, CBV will oblige.  

  CBV considers the matter closed.

  Customer response

  02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: ***** will not contact you guys to remove the collection account. They have advised *** collections to contact ***** to go through with this case and they have a note on my file to remove this collection. Please contact ***** and resolve this stressful issue that I've been trying to deal with.
  
  Sincerely,
  
  Sanne Jonk

  

  Business response

  02/07/2024

  Thank you for your communication.

  CBV is not initiating any contact with the original creditor regarding an account that was paid over 4 years ago.

  CBV considers the matter closed.

  Customer response

  02/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: this matter is NOT closed. It is still on my file and affecting my credit report negatively over a false missed payment due to being out of the country. I already talked to ***** and they said they can't do anything on their end because you are the collection agency. I spoke to TransUnion as well and they send me a letter saying they also said to contact you guys to dispute further because you are the agency who ***** reported to. I am happy to pay you to get this off of my account as it has been FOUR years!
  
  Sincerely,
  
  Sanne Jonk

  

  Business response

  03/07/2024

  Thank you for your communication. 
  

  CBV will not expunge the credit file. The consumer missed their payment, the debt became delinquent and was assigned for collection.  The debt is  currently reporting correctly as paid in full.  
  

  CBV considers the matter closed. 

  Customer response

  03/07/2024

   
  Complaint: 21920417
  
  I am rejecting this response because: I missed this payment because I was out of the country in 2019 for one year and no one opened my mail while I was gone. I made the payment when I got back and I have a delinquency on my credit report and missed payments because of this and it's affecting my ability to get a credit card and a car loan in 2 months and it's ruining my life. You're the last resort to fix this for me I have contacted TransUnion and ***** about this matter many times and I can gladly pay you to get this to get this collection off of my account if necessary. ***** said that you guys need to get in touch with them to show proof of the notes on my file. I demand you to get this off of my account.
  
  Sincerely,
  
  Sanne Jonk

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