Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

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  Best Buy Canada Ltd.

  B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

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  Best Buy Canada Ltd.

  1740 W Broadway Vancouver, BC V6J 1Y1

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  Best Buy Canada Ltd.

  1455 United Blvd Coquitlam, BC V3K 6Y7

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  Best Buy Canada Ltd.

  1135 Pinetree Way Coquitlam, BC V3B 6J5

Review Details

• Review fromMyst E

  Date: 13/01/2025

  1 star
  We ordered 2 meta quest 3s for my niece on Dec.23 and it should be delivered Dec.27.. everyday I checked the tracking everyday but it's been delayed so I called the customer service and they told me that the packages are stolen so they will do an investigation and they will notify me 3-7 business days . So I've waited till the 7th day and got no answers so I called them again and they were asking me about a case number that they didn't give me when I first called them. So now they made another escalation and ask me to wait for another 7 days so I decided to cancel the order. So I went back to the store where I ordered the items and they told me that they don't have the option to cancel the order there. So I have to call again . It's been 3 weeks now going 4th and I keep calling them and saying "CAN I JUST GET BACK MY CREDIT OR JUST SHIP ANOTHER ITEMS RIGHT AWAY? WHY WOULD I NEED TO WAIT FOR THE INVESTIGATION TO BE FINISH BEFORE YOU WILL GIVE BACK MY CREDIT OR SHIP ANOTHER ITEMS". and their answer is **** YOU HAVE TO WAIT UNTIL THE INVESTIGATION IS DONE. THAT IS THE ONLY OPTION YOU HAVE." WORST IN HANDLING CUSTOMER AND SHIPPING **********************!!!!!!!!!!!!!!

• Review fromAustin B

  Date: 10/01/2025

  1 star
  Over the past several years I have had a couple of very poor experiences. Most recently I purchased a Garmin Watch online during the boxing week sale. The indicated shipping time was "as little as" 3 days. I made the order and was surprised to see it marked "shipped" the same evening with ***** and only from about 30 mins away (******** ).. there is of course no way anything was actually shipped anywhere during those late hours... However the order remained "awaiting carrier pickup" for two weeks* and despite 3 attempts to get Best Buy to fix the issue I was told simply to wait* that it delayed and I cannot cancel the order because it is marked shipped. Essentially if I never get the order I am out the $300 with no recourse. Today I demanded my money back and was denied saying I have to wait for an investigation to be done* 7 - 10 days "or maybe sooner" according to chat rep. * then later 3 - 5 days according to the subsequent email. Best Buy's scheme charading as a policy is that the items get marked "shipped" when it has in fact gone no where* in order to lock in the customers money* preventing a refund under the ostensible reason that the order can't be cancelled while it's marked "shipped"* this practice is in essence a fraudulent practice.

• Review fromAl M

  Date: 04/01/2025

  1 star

  Al M

  Date: 04/01/2025

  Worst customer service. Full of false promises. Will never spend money at Best Buy ever again after this disappointment of service.Have had product for 2 weeks and one part of it is defective.Customer support first told me they would give me a refund and keep the faulty item. Put me on hold and the call dropped on their end.The next support ***** told me I could send faulty product back by itself and they would send me a new replacement. Then the call dropped on their end.The next person said I had to return everything (even the product that isnt defective) - asked to speak to supervisor - put me on hold and call dropped.Called back and asked to speak to supervisor, they said they would have one call me in 24 hours. 26 hours later I called them with no help.They were not able to resolve my issue or work with me in any way. They were quite rude when speaking to them. The first ***** I spoke to was the only one that was willing to help and seemed like she cared about the customer. I will be packing the whole product up and returning it all for my money back to buy somewhere else.

  Best Buy Canada Ltd.

  Date: 06/01/2025

  Hello ***,Thank you for providing the details of your recent call to **************** related to your recent purchase order **********.We apologize for the confusion and disconnect you have experienced regarding your return and have viewed your call case ********. We will be happy to help you and have created case ******** for one of our Associate to assist you with the return of the defective item. Please lookout for an email and feel free to reply with any additional information.Thank you for choosing Best Buy Canada!Customer Care Team

• Review fromDonna H

  Date: 01/01/2025

  1 star

  Donna H

  Date: 01/01/2025

  Horrible service! And horrible lack of communication skills I waited a week after messaging them multiple times on multiple platforms only to be stonewalled! I was accused of theft and I have absolute proof to show I did no such thing. I would like a letter from corporate undoing the ban, then I will go back and request a formal apology and never ever shop in any of your stores again. I am disgusted and disappointed and beyond angry that this has happened. This is abhorrent behavior and needs to be corrected. If anyone should be banned from the store its the guard who falsely accused me of theft. And what gets me is I was in a different location and I saw someone stealing. But the guard did absolutely nothing. So it will sadly be the last time I ever buy anything or patronize your stores Ill gladly take my money to a store that doesnt discriminate and falsely accuse people of something that they didnt do.

  Best Buy Canada Ltd.

  Date: 06/01/2025

  Hello *****,Thank you for providing details of your recent experience at one of our Best Buy Store. We apologize for your situation and will be happy to investigate further as we take such feedback very seriously. It is not a Best Buy policy to falsely accuse anyone as we treat all our customers equally and fairly.We were not able to find any related incidents from our end from your email search, kindly write to us at ***************************************** and indicate the respective store so we can look into this matter further. Thank you for your co-operation and understanding, ************* Team

• Review fromElaine G

  Date: 31/12/2024

  1 star

  Elaine G

  Date: 31/12/2024

  Very bad experience with Best Buy. I went to Best Buy store located in ****** north to purchased a ****** pixel 9 phone on December 2nd, 2024. I was told they only sell contract services on that day and they ordered me the phone online for me. The sales person told me the phone should be delivered to my home in 2-3 business days. I waited for two weeks and no delivery. Until I cannot wait any longer because I have to travel out of town. So I went to store explain my situation and the store manager told me to buy another phone. This is so ridiculous because I have already purchased my phone and they didnt deliver it to me, but asked me to buy another one. So I was travelling without cell phone. The phone was eventually delivered to me but I was unable to pick up because I was out of town. When I came back home and went to store to pick up my phone and I was told that the phone I originally ordered was not available. So after waiting for 28 days, I ended up getting a different phone without any explanation and any compensation. Very disappointing.

  Best Buy Canada Ltd.

  Date: 06/01/2025

  Hello ******,Thank you for providing the details of your recent phone purchase at our ************ store. We apologize for the inconvenience caused to you on this purchase and delivery not being made on time. Upon review, we found your call to our **************** under case *********** looks like there was a delay with delivery due to a missed connection and then the weather situation. Then, it is noted that delivery was attempted on December 16, but nobody was at home and the package was kept for 5 business days to allow time for pick up by customer. Since the order was not picked up, it was returned to the east depot. You would have been refunded once depot received it. This was an unfortunate situation with the timing but happy you were able to purchase another phone with the help of our store associate. We also see that you were offered a discount for this situation by ****************. If this was not the case and you would still like further assistance, please contact us directly at ************* or email at ****************************************** and will be happy to help you.Thank you for choosing Best Buy Canada!Customer Care Team

• Review fromDakduk S

  Date: 27/12/2024

  1 star

  Dakduk S

  Date: 27/12/2024

  I recently purchased a laptop at your Best Buy store {***********************************************) and was extremely disappointed with the experience. I was specifically told that the laptop would come with Windows 11 pre-installed. However, upon receiving the laptop, I found that this was not the case.I then approached three different employees at the store for assistance. Each employee provided a different answer regarding the cost of installing Windows 11, with prices ranging from $50 to $100. This inconsistency and lack of clear information left me feeling confused and frustrated.Furthermore, the varying responses from the employees made me feel like the store primarily focused on maximizing profits rather than providing excellent customer service. This is unacceptable, and I believe all employees should be thoroughly trained on store policies and procedures to ensure consistent and accurate information is provided to customers.I hope this feedback is taken seriously and that steps are taken to improve the customer experience at your store.

  Best Buy Canada Ltd.

  Date: 30/12/2024

  Hello ***,Thank you for providing details of your recent experience at our **************We apologize for the inconvenience this has led to on your purchase of your laptop and installation of Windows 11.There may have been some confusion over the installations. Therefore, we have created a store escalation # ********. You should hear from our Store team member to assist you further. Due to holiday season and volume, please allow them ***** hours to respond.Should you not hear back from anyone, kindly contact us at ************* or email us at ***************************************** referencing the case number.Thank you and ***************************** Team

• Review fromAmanda S

  Date: 27/12/2024

  1 star

  Amanda S

  Date: 27/12/2024

  I did online purchase to pick up at the store, it wasnt sent to the correct store. It was sent to a store 2 hours away from me. I called and there was nothing they could do over the phone to fix this. I had to go to the nearest store and wait over and hour while they tried to call the other store to have my order cancelled. Finally I was told it was cancelled and made another $800 purchase for the item in store. I waited 3 days to get my money back and its almost been 7 days and I still dont have my money back ??

  Best Buy Canada Ltd.

  Date: 30/12/2024

  Hello ******,Thank you for reaching out to us regarding your recent order issue and cancellation/refund.We have found your order in question following your call to our ***************** Please note that order ********** was definitely cancelled on December 24th so there was no payment taken by Best Buy. The authorization amount should return to your method of payment within 5-7 business days depending on your bank procedures. Kindly contact your bank to assist you further for the funds - noting that some banks and offices are closed on December 25 and 26 so there could be a slight delay.If you have further concerns, please contact us at ************* referencing your previous call-in, case 23378629.Thank you,Customer Care Team

• Review fromD J

  Date: 21/12/2024

  1 star

  D J

  Date: 21/12/2024

  Best Buy allows low rates companies to sell through their website. AB Celluar cant be reached and Best Buy cant do anything about it. No product arrived, an email from Dec 16 saying your product is shipped, now its Dec 21 and they havent even picked it up yet !! Cant call anyone cant cancel the order because the shipping label created and Best Buy wont do anything. 800$ out of pocket and no gift. I will never buy from best or AB Cellular again.

  Best Buy Canada Ltd.

  Date: 23/12/2024

  Hello ****,Thank you for reaching out to us regarding your recent Marketplace Order. We apologize for any inconveniences caused and will certainly investigate to help resolve. We have found order ********* under your email search. The tracking indicates that it is in transit and scheduled to arrive there by end of day December 24th.Just so you know most of the carriers are working with high volume which may have caused a slight delay with your order.If you have further questions, you are most welcome to message the Seller directly to assist you to avoid losing any time. Just go on our website bestbuy.ca and click on the order status on top right/log onto your account and continue/enter the order number and email address and click on 'Contact Seller'. You may also contact us at ************* and our Agents will be happy to assist you.We hope this is helpful. Thank you for choosing Best Buy Canada.Thank you,Customer Care Team

• Review fromColin R

  Date: 20/12/2024

  1 star

  Colin R

  Date: 20/12/2024

  On Nov 28th I purchased a PC through a black Friday sale. The item was lost in transit which was confirmed by ***** and Best Buy Continues too give me the run around. It is now Dec 20th and still have not received a replacement item. The fact that I keep being told that it is under investigation is beside the point. This dispute is now between the Carrier and the Shipper not the consumer. All I have asked for the item to be replaced at the same value as the black friday sale and to pick the item up from a local store. Which they have refused too at this point. Be warned if Buying Online from this store I would avoid having it shipped based on their current practices.

  Best Buy Canada Ltd.

  Date: 23/12/2024

  Hello *****,Thank you for reaching out to us regarding your Lost Shipment Case ********.We apologize for any inconveniences this may have caused and understand your frustration. We see that your case is currently in progress by our Associate. Please note we are waiting for information on the investigation and approvals in order to proceed further. Once all the information is received, you will be contacted. We will connect with the case-owner to notify them further of your concern and have them update you and to resolve at the earliest.We appreciate your patience thus far and thank you for bringing this to our attention.Customer Care Team

• Review fromFayez I

  Date: 20/12/2024

  1 star

  Fayez I

  Date: 20/12/2024

  I ordered a couple of instant pots, the order was accepted on Dec 2, but nothing after that. I chatted with someone and they said the item is not available. I wondered how they sell items that they don't have. They didn't send email or notifications. It took very long time while chatting to get a response. Very bad customer service.I called, the agent told me that the item was not available, i told him that i just saw the item online and on the website it was available, he hung up on me.Very bad customer service

  Best Buy Canada Ltd.

  Date: 23/12/2024

  Hello *****,Thank you for reaching out to us regarding your delayed order. **********. We apologize for the inconvenience this has caused and will certainly look into it for you.We see that due to high volume for this item, your order was put on backorder which has been fulfilled and being shipped out today, December 23. The estimated delivery date is showing of December 30.If you have further concerns, please contact us at ************* and we will certainly assist you. Alternatively, you may email us at ****************************************** Thank you for choosing Best Buy Canada!Customer Care Team