Business ProfileforLifeLabs

- April 24th at 2pm I went to ******* for bloodwork. - I had a requisition from a ********** (bloodwork not covered by ***) for Vitamin ** **** and ********, and a requisition from my GP (covered by ***) for **** ********, and GFR.- I presented the two requisitions to the lab and told them that I wanted to have the Vitamin D done for my ********** but I did not want to do the *** and ******** on her requisition as the same tests on my GP's requisition being done at the same time were covered. They agreed and said that they would cc my GP on the ********** bloodwork - The phlebotomist came in and stared at the requisitions, I explained again that we were doing the Vitamin D for the ********** and that she would get the other results from my GP - The phlebotomist left the cubicle and went out to talk to the ladies at the front - there seemed to be some confusion - The phlebotomist came back in and said that she was taking a couple of extra ***** but said nothing about a problem with my request - Lifelabs billed my ********** for the *** and ******** - NOTE: I was communicating with my ********** while at the lab (I have those e-mails). If they had given any indication that they needed a new requisition, I could have provided one immediately - I called Lifelabs immediately and explained what happened; they checked with billing and said that there was nothing they could do, so I re-explained that I told them not to do the *** and ******** on the ********** requisition as it was already being done by my GP and they made no indication this was not possible. The person on the phone put my explanation in e-mail form and sent it to customer service - I received a voicemail from a customer service *** May 1 stating that she was looking into the problem and would get back to me after speaking with the supervisor at the lab - My ********** received an e-mail May 3 stating that they would not re-imburse the funds - The customer service *** is not returning my calls.