Business ProfileforGandy Installations Ltd.

Purchased a ************ Jan 5, 2022 from Gandy, they installed it. Chose Gandy as an industry leader in **** and were relying on their expertise. On Jan 13/24 we woke up to a very cold house with the furnace not working just a buzzing noise. The outside temperature was minus 14. We phoned Gandy 7:58 am told them (no heat). At 11:35 called again.. Tech called at 11:50 and I told him about buzzing noise and he told me to unplug pump that's on the furnace and check to see if its got water in it. He said it was probably the pump that was frozen. At this point we noticed that this pump had been installed by Gandy inches away from an outside fresh air vent. Tech informed us he was swamped and couldn't be coming to help today. By this time our house was extremely cold having not had heat for this extended time during minus 14 weather. We then put a small heater next to the pump for 1-2 minutes and then replugged the pump in, buzzing stopped, thermostat inside house started we reset the program got the furnace running. We called the tech that we got it running. We still wanted someone to come out and look at why this pump was installed by them so close to a cold air vent. Tech called and said he made a record of it. Jan 15/24 the tech arrived he took pictures of the set up and then he went to his van and talked to someone at Gandy's office. He advised that there was no other place to put the pump when it was installed and that we should shove a rag into the vent and leave the door open to the garage. We have been billed for $200 for this. Our issue is we were relying of Gandy as the experts and the pump was installed such that cold weather made our furnace not function. Reasonable expectation is that our furnace will run during cold weather. We want this pump issue corrected as well I don't feel that I should pay $200 for a call when the improperly installed pump is the issue. Advice of "Stuff a rag in it" does not sound professional or meet industry standards.