ComplaintsforMaple Ridge Chrysler Jeep Dodge

• Initial Complaint

  26/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Maple Ridge Chrysler looking to get out of my ****** leaf into a hybrid vehicle. The sales man ************************* told me that he can put me in a truck for 3 months and defer the payments while my credit grows. And At the end of the 3 months I can return the truck without any Hassle, when youre the biggest dealership in the lower mainland you can do these things. I went back approximately 10 days after the transaction April 14th, and they told me that they never said that I would only have it for 3 months. I told them I would not ever agree to a $592 a month payment if I thought Id be paying it at the end of the term.They deferred the payments for the 3 months because the whole deal was that Id be handing it back to them after that.I have been scammed out of $78,000 and cannot hardly sleep at night due to the stress they have caused me. I have tried the *** but they said because I signed the papers theres no proof. But the proof is they deferred the payments for the 3 months to make me believe I could simply return it.I need help please

  Customer response

  26/05/2023

  The date this happened is

  April 4th 2023

  on April 17th 2023 is when I started fighting with them because I found out they lied.

  

  Business response

  08/06/2023

  Hello,
  
  The complaint made by ***************************** on May 25, 2023, ID# ******** has been resolved. He had submitted a BBB complaint, as well as a *** complaint and I was waiting for a resolution between our sales department and the customer, before proceeding with my responses to either. That resolution has been reached and the *** complaint case has already been closed. The transaction was reversed/unwound and *****************' ****** Leaf was returned to his possession. I don't know what further steps need to be taken to close this case with the BBB, but at this point It can be closed.
  
  Thank you,
  

  
  

  Customer response

  08/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  They have taken 3 payments from me even tho the car was on their lot. They refuse to give it back to. The deal hasnt been unwound because they still owe me the money I was charged. Once I receive that money back the complaint can be closed. 

  
  Sincerely,
  
  *****************************

  

  Business response

  22/06/2023

  this issue was resolved about 10 days ago

• Initial Complaint

  02/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hi, I send my vehicle for engine repair, ***** ***** ******* 2012, at Maple ridge Chrysler where I bought it. They told me the repair will cost three and a half thousand could be up to four or five, then they send me a bill for 17 and a half thousand dollars, I refuse to pay so they said, we'll fix your engine for 7 and 1/2 I said it's still too high and then we agreed on five and a half thousand dollars over the phone and it was recorded. When my vehicle was repaired they said the final bill is 7 1/2 thousand, I agreed on the amount and paid the money on Friday April 28st I drove it home for 10 minutes park it overnight, next morning on Saturday April 29th I wanted to drive it to work I drove it for about 2 minutes and the engine exploded I do have a warranty for 2 years on that engine and I have the paperwork with me, I called the dealership they said they don't want to do anything with it, so I'll have to pay for towing myself so I did ,I towed the vehicle to Maple ridge Chrysler and that was it, I never heard from them after I tried calling them a ***** times I talked to people and nobody can give me any information on what is happening with my vehicle and nobody is willing to give me any courtesy vehicle while I am waiting to an answer they won't even tell me what's going to happen to my vehicle they're ignoring my phone calls and they're keep transferring me to a number that has no person just voicemail I need to know what should I do next? Thank you for your help

  

  Business response

  12/05/2023

  Thank you for bringing this concern to us, we have spoken with the customer and have had the vehicle brought back to the dealership and repaired the issue van is now currently operating properly. 

  Customer response

  12/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  21/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They continue to call me when I have told them not to.

  Customer response

  21/11/2023

  This business has been ********* me since 2019 with phone calls and I have requested over 30 times to have my contact information removed from their system and for them to not contact me again.
  
  They also completely **** ********* ** ** *** ****** ** *** in 2019 when I had to deal with them.
  
  

  Regards,

  *******************

  

  Business response

  28/11/2023

         On be half of Maple Ridge ******** I would like to apologize for the calls that you have received after requesting them to stop. We have shut you off in every system we have and this should stop the calls immediately, how ever if you do for some reason receive a call please email or call me directly.
  
  Thank you
  
  *********************************
  
  ************

  Customer response

  28/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer response

  28/11/2023

  They have apologized and assured me every time that I would no longer be receiving anymore calls. 

  There should be a consequence for their inability to take action. 

  We may proceed if the dealership agrees to have their BBB accreditation removed if I receive another call from them, is that fair?

  Sincerely , *********************;

  Customer response

  10/07/2024

   
  Complaint: 19439458
  
  I am rejecting this response because:

  The same response since **************************** i don't know how else to say this
  
  
  Sincerely,
  
  *******************

  

  Business response

  12/07/2024

  We have removed *********************** from future correspondance.  It may take a little bit of time to make sure they are removed from all of our mailing lists.  We ask that if he receives anymore that he reach out to me directly.

  Thank you!

  Customer response

  12/07/2024

   
  Complaint: 19439458
  
  I am rejecting this response because: it is the same response every time and nothing changes .. they always say that I will no longer be contacted in the future but after a short time, I am contacted/harassed again.

  Again I will only accept this response if the business agrees that their BBB accreditation will be removed if I am contacted/harassed again.
  
  Sincerely,
  
  *******************

• Initial Complaint

  13/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealership forgot to leave the lock nut key in my car my tire went flat was unable to change it as no wheel lock key. I had to get it towed there as this happened at 12:30 at night. Had to cab it to work because I could not put the the spare on. The sheer inconvenience of this and the potential saftey issue this could of caused if I was in a no cell phone service area. I think it would be fair to put a new tire on since I had to catch a cab to work and I was with out my SUV for a day because they forgot the key I paid 397 for a new tire which I think they should pay for, I asked them for a new tire and the owner said no, we will give you a new set of wheel locks.

  

  Business response

  13/10/2022

  Maple Ridge Chrysler offered to pay for a new set of locking wheel nuts, cab fare & tow bill as communicated to the customer.  We acknowledge the inconvenience this caused, however in no way was the dealership at fault of the flat tire, it was clear on arrival at the dealership after our mechanic inspected the wheel that this was caused by the customer hitting an object relatively hard.    

  As a reputable business we felt our offer was fair & will continue to extend that until we can help fix the problem. Paying for an incident that we had no part of is unrealistic, paying for the trouble of not having a wheel lock key in our eyes is completely fair.  We will also extend an addition offer of no labor time to install & balance the tire,  all we require is that the customer pay for the tire in which he damaged.  

   

  Thank you, 

   

  Kris L******* 

  Customer response

  13/10/2022

  
  Complaint: ********
  
  I am rejecting this response because: I am fully aware that the tire was my fault 100 percent I don't deny that.

  The SUV is suppose to make sure everything is in and on the SUV that is suppose to be there it's the safety issue that a major saftey flaw arose because of the lack of proper inspection the inconvenience and sheer possibility of if I was out of service range I could of been stranded for who knows how long, those two reasons alone they should of said yep are mistake not including the lock nut here is a new tire.

  As I said before my sales guy pointed to the bag in the glove box and said your lock nut key is in there, well Cleary it wasn't, this was never about the tire if I had the wheel lock key you never would of heard from me, it because of the inconvenience I suffered from and the sheer major saftey this is not including the key when I was told it was there, a new tire should be the least you should do.

  I'm still out my cab fair of 65 dollars never got a call about that and I waited a day to file the complaint if it was important you would of had a check ready when I picked up my car later that day.

  Also why would I want of new set of lug nuts when this is the whole reason why it happened.

  
  Sincerely,
  
  ******* ***

  

  Business response

  09/11/2022

  Our original offer stands for this customer.  

  Tow bill paid.

  Cab bill paid.

  New wheel locks paid. 

  No labor or installation charge. 

  Customer pays for the tire they damaged. 

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Madame or Sir, On March 26th, 2022 I have purchased a ***** ******* 2019. The total cost of the vehicle as stated in the agreement after the applicable taxes, administration fees and the monthly interest rate was $ 73,511.76. As seen in exhibit # 1 PDF Vehicle Purchase Agreement and Credit Purchase Agreement. Prior to signing the agreement and checking my credit record, Ms. Nikita A******* Finance Manager from Fraser Valley **** *****, said that upon singing the agreement I will be getting a cash back rebate of $8000 as seen in Exhibit # 2 Upon checking my credit record, Ms. Nikita A******* said there is an outstanding balance of $8000 owed to ***** ****, she asked if I wanted to have the $ 8000 check issued directly to ***** **** or to myself. I said to her, I would like to have the check issued directly to me and I will deal with my outstanding balance owed ** ***** **** later. She agreed and we singed the paperwork. A week later, I received a $8000 check rebate from Maple Ridge Dodge Chrysler Jeep *** as seen in Exhibit # 2; to the order of ***** **** Financial Services and Myself. I called Ms. Nikita A******* and inquired about the check as to why did she add the ***** **** Financial Services on the check, she asked me to deposit the check and not to worry about it. As she assured me that there will be no issue, On April 4th, 2022 I deposited the check online into my **** back account, after four business days or so I realized that there was a hold on the check, upon calling the bank I was told by **** financial advisor that there is a ***** investigation and the check is on hold. I contacted Ms. Nikita At****** and went to her office as I explained to her the issue. She said that she couldn’t issue the check directly under my mane, when asked why she said since I owed ***** **** $8000, she must include them on the check. I said to her this is not what we have agreed upon signing the agreement. Please see the attached documents.

  

  Business response

  18/07/2022

  
  To whom it may concern,
  
  
  *** ********** ****
  
  
  Mr **** applied for a vehicle online through a lead generation company. The lead landed in our store ******* ****** **** ******. We contacted Mr **** for a credit application to start the buying process. He came on March 19th to bring pay stubs and go over credit, he checked out a couple options for vehicles that day; he expressed that he wanted cash back to consolidate his high interest loan through ***** ****. Nikita A******* was the sales person who dealt with Mr ****. She told him that cash back is on a case by case basis and it needs to go towards consolidating debt he said okay see what you can do.
  
  
  Once we had an approval he came back March 26th and was shown the 19 ***** ** ******* that would fit his budget and the debt consolidation of $8000. He was happy with that; so he signed paperwork and agreed for the deal to be delivered the next day as he had another vehicle with him.
  
  
  When the cheque was ready on April 2nd we called Mr **** to pick it up. 
  
  
  He was told he had to take the cheque to ***** **** to have them sign off on the cheque  and clear the loan. Instead of doing that he took it to his bank and tried to deposit the cheque; which in turn they put a hold on his account as he was trying to deposit a cheque that was not made payable to him solely.
  
  
  Mr **** came back to the store very hostile saying he wanted another cheque and complained they had frozen the account that he tried to deposit the cheque in.
  
  
  I myself (Brandie M******) had been at the store that day and talked to Mr ****, I gave him my contact information and asked for him to get the CSR from **** to contact me so we could resolve the situation. He told me that he didn't want to pay ***** **** now and that he wanted the funds in his account, I told him unfortunately we do not offer cash back, we do debt consolidation and that is why the $8000 was approved from management. Again he became hostile. He said he was fasting that day and he had to leave because he was feeling faint. I again told him to have **** contact me so we could resolve the matter.
  
  
  Nor myself or my controller have yet to hear from ****. Our ********** representative has also tried to reach out to **** and has had no luck with a response. We do know that the cheque was cashed on April 2nd, therefore we can not issue another one as a replacement.
  
  
  I reached out Friday July 15th as well by email asking for a letter from **** stating they have not released the funds. I do not have a response as of writing this email.
  
  
  If you have any questions please feel free to contact me.

• Initial Complaint

  29/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Maple ridge Chrysler has decided out of no where to repo my car. Without any warning or liable reason. Went to the dealer ship to speak with James supposedly the GM but really known as a sales manager. Would not tell me why or give me answers. James asked Who I was.....??? I thought this was very unprofessional considering he repod a car under an actual name that was mine. James are you ok??? After hours on ends to try and figure this out. James was no help the **** were the only ones to give the info I needed which was nothing to do with back payments. This was a wrongful repossesion and I strongly believe that james and maple ridge chrysler need to do their due diligence before proceeding with these kinds of actions.

  

  Business response

  06/01/2022

  January 6, 2022
  
  Better Business Bureau of Mainland B.C.
  Attn: **** ***
  788 Beatty Street Suite #404
  Vancouver, British Columbia
  V6B 2M1
  
  RE: Case# ********
  
  
  
  Ms. ***,
  
  I have received your email notification dated Wednesday, December 29th, 2021 regarding the captioned case number.
  
  Due to the public nature of this form and our obligations to abide by the personal information protection and electronic documents act (******) we will not go into details about Mr. *******’s lease agreement and payment history.
  
  Mr. ******* has failed to comply with numerous terms of his lease including without limitation; failure to pay monthly payments according to the lease agreement and failure to maintain insurance according to the lease. Due to these deficiencies, we exercised our right to terminate his lease early and a bailiff service was hired to repossess our asset.
  
  When Mr. ******* came to our dealership to speak with Mr. P******** the conversation started cordial and then took a turn when Mr. *******'s behavior and tone became less than acceptable. As such Mr. ******* is no longer welcome at our facility.
  
  As per the lease agreement, we will be liquifying the asset to recover the costs, expenses, and lost profit because of Mr. *******’s breach of contract.
  
  Regards,
  Michael P*******
  Executive Assistant
  Maple Ridge Chrysler Jeep Dodge

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The above mentioned dealership charged us $406.31 for the second service of our car despite the fact that it should have been $122.42. Please see attached receipts from the overcharged bill by this company and our receipt from a different dealership for the same service as an example to understand the overcharge. When we told them that they are overcharging us, they ******** us and first prevented us to pay ***** ** ******* ****** *** ****** and when they let us pay, they still retained our car key. **** ********** ** **** *** ****** ****** the manager gave us our car key and walked behind us while using his personal ****** to film *** ********* ** ** ***** ** ******** *** ********* **** ******** ***** ***** ** ***** ******** ******** **** **** *** ****** ******* *** **** * *****. We would like them to refund us the excess charge.

  

  Business response

  30/08/2021

  August 30, 2021
  
  Better Business Bureau of Mainland B.C.
  Attn: **** ***
  788 Beatty Street Suite #404
  Vancouver, British Columbia
  V6B 2M1
  
  RE: ***** ********
  
  *** ****
  
  I am in receipt of your email notification dated Monday August 23, 2021 regarding the captioned case number.
  
  The ******* claim that our dealership over-charged for a service on their vehicle is without merit.
  
  After dropping off their vehicle at our dealership for service, having signed a work order and an estimate for repairs, the ******* contacted ********* ******** and ask how much it would cost to have their vehicle serviced. We were told, they were quoted $122.42. James B*****, our service advisor that assisted the Duran’s, contacted ********* ******** to find out what work was included in the quote for $122.42 and was informed that it was for a standard oil and filter change.
  
  At our dealership the ******* approved a quote of $313.97 to have an oil and filter change, a complete vehicle piece of mind inspection, a battery service and tire rotation. After dropping off their vehicle they also opted to upgrade the oil and filter change to use synthetic oil rather than normal oil, thus the final invoice was $406.31. Please see the attached signed quote.
  
  The comparison, on the type of work that ********* ******** quoted to perform (one job), vs the amount of work which was authorized and performed at our dealership (four jobs), are completely different. This is like comparing apples to oranges.
  
  When the ******* came to pickup their vehicle their aggressive behavior directed at our staff and their lack of self-control to discuss the matter without screaming and swearing warranted them being escorted out the door and off our lot.
  
  Our goal is always to ensure our clients satisfaction in everything that we do. A compromise, by both parties, would be a preferred outcome rather than having an upset client. Had the ******* retained their composure and acted in a reasonable manor I’m sure that an amicable resolution could have been found.
  
  Our dealership will not participate in reducing the cost of the services that the ******* received a quote for, acknowledged, signed and accepted.
  
  Regards,
  James P********
  General Sales Manager
  Maple Ridge Chrysler Jeep Dodge

  Customer response

  30/08/2021

  
  Complaint: ********
  
  I am rejecting this response because: 

  
  

  1) To the contrary of Mr. P********** claim, there was absolutely no repair required nor done at their dealership on August 10, 2021; but rather a regular service was done with synthetic oil which was exactly identical to the first service that was done at the ********* **********. However, the *********** price was one third of the Maple Ridge dealership price. ****** ***** **** ** **** ********* **** *** ** ********* ** *** ***** ** *** ** ** ****** ** **** *** ****** ** *** ***** ******** ***** ** **** ** * ****** ** *** ***** **** ** ***** *** ******* *** ******  These documents demonstrate every job done during the first service and can be compared to be identical to every job that was done during the second service.

  
  

  2) When we politely expressed our dissatisfaction with the dealership's price and told them that after paying this outrageous rate they would never see us again, Mr. P******** *** ******** ** **** ******* ******* ******** **** ** ****** *** ******** ********* *********** ******* *** ** ***** ********** raised his voice and told us that he would neither let us pay for the full amount nor would he give us our car key. At this point, we both because very irate and called the ****** on Mr. P********. It was only after we called the ****** that Mr. P******** agreed to let us pay for the full amount and he still retained our car key while stating that he was going to show us "what a complete jerk he could be if he wanted to". At this stage, my husband pulled up his phone to call the ****** again but was stopped by Mr. P******** as he agreed to give the key back.

  
  

  3) Not only, Mr. P********** behaviour was extremely *********, unprofessional, and rude* *** ******** ** *** ********* ******** *** **** ** ******* *** ******* ******* *** *********. 

  
  

  We would like to reiterate that should this complaint through B.B.B. remain unsuccessful and dissatisfactory, we will reserve the right to take legal actions against the Maple Ridge dealership and Mr. P********.

  
  

  Therefore, at the very least we would like the Maple Ridge dealership to reimburse the excessive and outrageous charges to us.

  
  

  Sincerely,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩