Complaints

• Initial Complaint

  21/11/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hired this company to deconstruct/demolish our property and paid fully him as our ************** noted that one of his subcontractor has not been paid then subcontractor has put Lien on our property.The name of subcontractor is *********************************** claim of subcontractor he is not paid by contractor for about CAD 6490.Lien Number is HB9144 DATED 2024-10-17 We have no retain for contractor to PAY subcontractor.The Progressive Environmental Inc. must pay his subcontractor and remove the Lien from our property.

  

  Business response

  27/11/2024

  Subject: Response to Complaint ID: #********.

  Dear Better Business Bureau,

  Thank you for giving us the opportunity to address the complaint filed by our client regarding a lien (HB9144) placed on his property by Futerra Waste Solutions **** after our company, Progressive Environmental Inc., completed work at *********************************
  

  We would like to clarify the facts surrounding this matter:
  
  Payments to Futerra Waste Solutions:
  We hired Futerra Waste Solutions **** for this project and have paid their invoices as follows:
  Invoice #*****: paid September 7, 2024 (Reference: CA83JfsC).
  Invoice #*****: paid October 24, 2024 (Reference: CAAfffx4g).
  Invoice #*****: paid October 30, 2024 (Reference: CAS6ezUU).
  Invoice #*****: paid October 24, 2024 (Reference: CAFhvV8T).

  At the time the lien was filed on October 17, 2024, we owed Futerra Waste Solutions **** a balance of $2,250.70 for invoices associated with ******************, not $64,050.00 as claimed in the complaint. This outstanding balance for the above invoices (#*****, #*****, #*****, #*****) associated with ****************** have been settled in full (receipts attached). 

  Misrepresentation by Futerra Waste Solutions:
  Futerra Waste Solutions **** did not contact us regarding their concerns before filing the lien or approaching our client. Their actions caused unnecessary confusion and led to the filing of this complaint, which is based on inaccurate and unverified information. We are currently taking legal action against Futerra Waste Solutions **** for filing falsified liens with incorrect totals. 

  Clients Payment:
  Our final invoice (#****) for $6,405.00, as defined in the signed contract with our client and due upon completion of the scope of work, was issued on September 17, 2024, with payment due the same day. Our client paid this invoice on October 7, 2024. Our client delayed the final payment, claiming the scope of work was not complete due to a missing demolition permit requirement that had not been submitted to the city by us. However, we have attached our signed contract, which explicitly states in Section 5 (Exclusions) that permits and associated fees are excluded from our scope of work.

  The claim on the BBB website states that there is an outstanding balance of $64,050.00, which is not only incorrect but grossly exaggerated. 

  We believe this complaint stems from miscommunication and misinformation propagated by Futerra Waste Solutions ****, which unfairly reflects on our companys professionalism. Progressive Environmental Inc. has always acted in good faith, promptly addressing all financial obligations and ensuring the completion of contracted work.

  We kindly request that this complaint be removed from our BBB record as it is based on false and misleading information. If further documentation or clarification is required, we are happy to provide it.

  
  Thank you for your understanding and assistance in resolving this matter.

  Sincerely,
  **** *********
  Owner 
  Progressive Environmental Inc.
  ************

  Customer response

  05/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As attachments show the progressive Environmental(the contractor)  has send its last Invoice(10% of contract)two weeks prior to submitting the waste materials receipts which are mandatory by municipality to close the demolition permit.

  Immediately municipality accepted the receipts  which indicate the completion of the works we released its last payment.
  Today subcontractor informed that he has received his outstanding payment and promised to remove the lien from our property

  
  Sincerely,
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩