Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromCheng G

  Date: 29/10/2025

  1 star
  How this company is A+ accredited is beyond me. I have had them deliver my packages from ***** and ***** 10+ times. Only once have I had a ***************. Sometimes they deliver it to the wrong location, other times they "failed to deliver" due to me not being there (but I was there the entire time and no one came). They seriously lack internal controls, competent management and professional standards. It typically takes 2-3 days for last mile deliver which is horrendous. They keep referring you to an online chatbot. Unfortunately, they don't have an online chatbot. There are just so many problems and it is the BBB's fault that a company as bad as this with this many horrendous reviews actually has an A+. This puts the BBB in a very bad light!

• Review fromErica G

  Date: 29/10/2025

  1 star
  My package was never delivered. I opened multiple service tickets, all of which were closed without any resolution. I was told the issue was due to a missing apartment number; however, after calling several times and confirming that my apartment number was indeed on the package, UniUni still failed to provide a solution.There were even fake delivery attempts reported. I provided my phone number in case the driver needed assistance, but I never received a call or message. This company is terrible. They stole my items, which I still have receipts and timestamps for, along with all communication between UniUni and the company that shipped the order, confirming that UniUni had the package and my address was correct. Terrible experience.

• Review fromNicholas R

  Date: 28/10/2025

  1 star
  Had multiple packages left on the public sidewalk in front of the business I work for. No attempt to ring the doorbell or contact myself or reception. Tried to make a complaint on their website, but their ticketing system does not seem to work as it kept giving me errors.

• Review fromDag B

  Date: 28/10/2025

  1 star
  Their delivery drivers (MORONS) can't follow SIMPLE SIGNS that explain where to deliver any packages !!! **********************...EVER !!! I have sent 4 complaints(with photos) to their "support" (WHAT A JOKE), they answer with premade answers !

• Review fromJeremiah B

  Date: 28/10/2025

  1 star
  Between their drivers being unable to follow GPS directions and their refusal to read the delivery notes left by the customer service agent to help offset the ineptitude of the drivers, they don't even deserve 1 star.Their on-hold automated recording also lies to you every 40-ish seconds. "Start a chat with our chatbot on our website." There is no chat bot. Yet they try to get you to hang up and use a feature that doesn't exist. With the amount of time that we had waste with the multiple attempts on the same delivery, they owe us a pay check and a written apology from the C-Level officers. Their logistics team needs to be fired and they should outsource to **** ****, or *****. You know, an organization that's capable of doing their job.

• Review fromIkram J

  Date: 27/10/2025

  1 star
  One of the worst logistics company Ive ever seen. They wont allow warehouse pickups like their competitors *** would. Ive been stuck waiting for almost a week for them to get me my package. Each time its upwards of a 20+minute wait time on call. The emails are ambiguous and unhelpful. After two failed delivery attempts on their send because of their incompetency to look on a map and type in our address and easily locate us. They then proceeded to tell me that itll take upwards of 10 business days for me to receive my package.

• Review fromRick S

  Date: 27/10/2025

  1 star
  Absolutely horrible, crooked company. They say we attempted delivery but that is not true. Twenty days later they say it again. You can't talk to a person or leave a message. They do not reply and there are ways to resolve issues. Their employees will steal your package but say it was delivered. I do not know how they remain in business. If I had known this I would have requested that the seller use someone else. It would be worth paying more money for an honest company.

• Review fromJen G

  Date: 27/10/2025

  1 star
  Wow!!! How is this company still able to deliver peoples packages!!! I came here to read the reviews after having several packages THROWN at my door by this unprofessional company. Someone has to shut this company down!!! This is so ridiculous!!

• Review fromDarlene E

  Date: 27/10/2025

  1 star
  If I could give -1 I would. The delivery person looked me in the eyes and smiled while she handed me an empty envelope and scampered away! I contacted uniuni with my shipping information they responded saying two days and havent heard back from them!

• Review fromKristina F

  Date: 26/10/2025

  1 star
  Ordered two items from AliExpress. Which were suppose to be delivered as one package from Uniuni. The delivery evidence and image shows it was delivered to the wrong address. Ive tried calling the customer service line, but the call was disconnected before I could speak with anyone. This is not the first time Ive experienced issues with UniUni, my packages have previously been lost or delivered to the wrong address, which is extremely frustrating. Ive already provided the evidence they requested, and I expect immediate action either have my package delivered promptly or issue me an immediate refund. The lack of communication and repeated delivery errors are unacceptable and reflect very poor customer service. I have lost over $500 from them using fake delivery images or not delivering my package. There are video and picture evidence online of them stealing packages.