Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised to move belongings across province tried to charge more after having our items in possession, damaged multiple items and multiple items were stolen. No compensation or actions to rectify the situation

  

  Business Response

  Date: 18/03/2025

  Your shipment was charged based on ***** lbs,which was in line with the original estimate provided. There were no unexpected charges beyond what was quoted.
  Regarding the damaged items, we offered $400 in compensation and waived the deductible as a gesture of goodwill. This offer was made to resolve the matter fairly.
  As for the missing items, we maintain that we never took possession of the air conditioning unit you claimed was stolen. Our inventory list, which you reviewed and signed, does not include this item.
  
  

  Customer Answer

  Date: 18/03/2025

   
  Complaint: 23046559
  
  I am rejecting this response because: the items that are in question, i have photo proof of it loaded on the truck and surveillance camera of them loading it on the truck, plus i have recorded phonecalls of how this comapany handled this and other problems during this move. the replacement costs of all items is $1000. I would like the company to pay for that to resolve this claim. 
  
  Sincerely,
  
  Shawnam Rattan

   

   

  

  Business Response

  Date: 26/03/2025

  We would like to remind you that we previously communicated with you through email, and during those discussions, you accepted $400 as compensation for the damages.
  Now you are requesting $1,000, which goes beyond what was previously agreed upon. We have already provided a fair resolution, and we will not be issuing any additional refund.

• Initial Complaint

  Date:18/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $300 deposit nearly a month in advance to secure a specific moving date. Less than 24 hours before the scheduled move, the company attempted to change the date without prior notice or my consent. I had to fight with them just to have them honor the original date.Delayed ***************************************** promised to arrive between 5 PM and 7 PM, but their team did not show up until midnight. Shockingly, they only sent one mover, which was insufficient for the job. I have a physical disability, and I specifically hired this company to avoid heavy lifting. However, due to their lack of proper staffing, I was forced to do the heavy lifting myself.Failure to Deliver on Promises I was assured that my belongings would be delivered the next day (friday) as the first delivery. However, they never showed up. After multiple unanswered calls and ignored messages, they finally contacted me at 5 PM on Sunday, two full days after the agreed-upon delivery date.Holding Belongings for ****** *********** refused to deliver my belongings until I immediately sent an e-transfer payment. This was despite our initial agreement that payment would be made upon arrival. They effectively held my possessions hostage, forcing me to pay upfront without any guarantee of receiving my items.Unprofessional ************** of Assistance Upon arrival, the single mover they sent who couldnt unload everything themselves. As a result, my boyfriend and Idespite my disabilityhad to unload everything ourselves. The entire point of hiring a moving company was to avoid this situation, making their service entirely inadequate.

  

  Business Response

  Date: 20/02/2025

  Due to unexpected road conditions, we initially proposed rescheduling your pickup for safety reasons. However, to accommodate your request, we proceeded as planned despite the risks involved. Unfortunately, one of our workers sustained an injury that day, which led to us sending one mover. Given that your shipment was relatively small, our assessment was that one mover could handle it effectively.
  Regarding delivery, while we always strive to meet scheduled timelines, unforeseen delays can occasionally occur. Your delivery was delayed by one day, and we understand the inconvenience this may have caused. However, we had already applied a discount as compensation for the situation, reducing your bill from $1,300 to $1,000. Given this, we will not be issuing any further refunds.

  Customer Answer

  Date: 20/02/2025

   
  Complaint: 22954578
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 22/02/2025

  Tell I reject this. There was no up formal communication of giving a heads up on trying to change dates in a proper time frame. I also paid a deposit which was not offered back or anything upon lack of completion. 
  The roads were not that busy but due to poor planning on their end. I was even contact with the driver on relying on where they had sent him in hundreds of kilometers away to try and make it back in time to pick my stuff up which was agreed upon was purposely delayed. I have text messages and even phone calls saying that he would make it happen and contact me and never did. Even despite the multiple times I requested to see the measured weighted amount upon picking up my stuff I was not even show proof of that at all. I was only given a bill / invoice with it on after the multiple attempts at saying I need to pay now or they will not drop off my stuff. So the "discount" is a made up number that had no valid proof to back it up before making me pay it. Everything that was said to me was a lie. Every promise that was made was a lie. And this business really did take advantage of me being in a vulnerable position with holding my stuff for ******. We even offered to pay in cash opon delivery to see the physical truck but was denied multiple times. There was no ticket given , no proof of weight amount to keep track of everyone else stuff on board. Then lied to me on every step of the way and purposely said they would not deliver our stuff if we did not pay right then and there by e transfer only. Without even offering us any sort of proof and no truck. 
  Also I got a message later on trying to bribe me to take down a bad review. The amount of time , stress and physical pain this company caused me, I would like my voice heard in this situation.  why here...

• Initial Complaint

  Date:28/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Move Me Canada to move my belongings and paid $1200. During the move, several items were damaged, including a large canvas and my 55" TV, which was stored in a heavy-duty TV moving box. Additionally, the entire delivery was delayed by 4 weeks.After a prolonged email exchange, during which they ignored my messages for weeks and made false promises, they eventually acknowledged the damage. However, their offer of $30 in compensation is inadequate and does not cover the cost of repair or replacement.Despite expressing my concerns again, the business has continued to ignore my communications.

  

  Business Response

  Date: 08/01/2025

  Compensation for damaged items is determined based on the coverage selected at the time of booking. In your case, the standard coverage of $0.60 per pound per item applies. This was outlined in your moving agreement and is industry standard. We calculated the compensation based on the documented weight of the damaged items, resulting in the offer of $30. While we understand this may not cover full repair or replacement costs, this is the coverage level agreed upon. Also when we picked up your shipment in the beginning your TV box had some damages and we marked that in our inventory list and you also signed that.  Delay in Delivery:We acknowledge the delay in delivering your belongings and understand the inconvenience it caused. Unfortunately, delays can occur due to unforeseen circumstances such as weather or logistics. We strive to minimize such disruptions and will continue to improve our processes.
  

  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a home move with Move Me Canada delivered goods 25th of January , some items arrived damaged but biggest issue is a whole desktop computer was missing (bought for $2600 in 2022).Followed up with the company, they took two weeks to give me an answer saying they couldn't find the item.Started a claim with them, after back and forth (mostly me following up) for over a month I got my first offer, a $200 offer for all items.Not satisfied I asked them to review, and told them I would get my personal insurance involved, (this costs ME money).now the company is still offering me $200, even if I used my personal insurance to make a claim, this costs me money and

  

  Business Response

  Date: 08/01/2025

  Upon reviewing your file, we noted that at the time of pick-up, an inventory list was created to document all items loaded onto our truck. This inventory list was signed and confirmed by you, serving as an acknowledgment of the items we collected. After carefully reviewing this inventory list, we found no record of a desktop computer being included in your *********** a result, it appears that the computer in question was not part of the items we transported. While we empathize with your situation, we can only address claims for items that were documented as part of the move.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 21531978
  
  I am rejecting this response because:
  
  The movers in your employment wrote the list of items, where they would label anything that was in a box as "box", I counted the amount of items and signed that form as the amount was correct, the description was that of your employees.
  
  Also, you transported  and delivered another desktop computer that was also just labelled "box"
  
  After all of this, you offered a pathetic $200 with the condition that I don't write any bad reviews.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 14/01/2025

  Thank you for your email and for providing further clarification regarding your concerns.
  While our team is responsible for labeling and creating the inventory list at the time of pick-up, it is the customers responsibility to review and confirm the accuracy of this list before signing it.

  The inventory list you signed serves as acknowledgment of the items and their descriptions as documented by our team.

  To address your concern specifically, I have attached a copy of your signed inventory list for your review. As you will see, there is no mention of a desktop computer being included in the shipment.

  While we understand your frustration, our responsibility extends only to the items recorded on the signed inventory list.
  

  Regarding your mention of compensation, the offer made reflects the terms of the agreement and our standard liability coverage. We maintain that this offer was made in good faith and as a resolution within the scope of our policies.
  

  We value your feedback and remain available to address any additional questions or concerns.

• Initial Complaint

  Date:24/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Move Me Canada to move our belongings from ******* to *********, *******. Issues:- pressured to move next day with promise they'd help with final packing. They did not show up with enough resources and we were forced to get a ****** and additional trailer at our expense on the day of the move and they used our towels and blankets to wrap furniture. Then charged surcharges for 'additional time'- pressured us to pay while on the road with children and pets. Would not accept credit card payment, which would have given us a venue to dispute charges - threatened to not unload our belongings until full bill was paid with unexpected surcharges - added surcharges, which were not part of the "contract" as attached. $800 fuel surcharge + $950 warehouse handling (our items never went to a warehouse and the workers were done by 5 pm on pickup day and 5:30 pm on drop off day). **mpany unable to articulate why these charges were added to our bill except for "additional time"- destroyed antique dining room table by stacking thousands of pounds on top of it and not dismantling it, per their own requirement. Repair quote attached. Moving ** wanted a receipt for 110 year old item - offered us $100 refund for surcharges, additional ****** bookings, and damage to furniture after 2 months of requesting assistance via email and phone calls - the company employed delay tactics and did not provide responses as promised - we are looking to have the table repair amount paid in full as it was damaged due to their negligence (see invoice that states IF NOT FULLY DISMANTLED AND CRATED BY THE ***** and the surcharges refunded as they were not part of the initial quote and Move Me Canada was unable to articulate why these charges were included

  

  Business Response

  Date: 04/03/2024

  Initially we requested an inventory list from ****** and they filled it up and the weight was around 13,000lbs. Our trucks can hold up to 16,000lbs. So, we reserved a full truck for them, and informed them that an empty truck was coming to pick up their shipment. They had more stuff so our truck couldnt fit everything, the * haul truck they rented we put gas into that truck and one of our drivers drove the truck. We charged them based on the shipment that was in our truck, which was 12,264lbs. We never charged the weight of the *-Haul truck. We explained them the charges, because having extra shipment require our guys to work longer that was the handling fee. In conclusion we never charged the weight of the *-Haul truck we just charged them based on our guys work for loading and unloading.

  Customer Answer

  Date: 10/03/2024

   Complaint: 21190490
  
  I reject the businesss response as they still havent addressed my concerns nor taken accountability for their role and their misleading sales tactics and coercive behaviour.  Instead, they inappropriately blamed me as a customer instead of taking responsibility for their actions. They are continuing their pattern of not being responsive to customer requests, as this is 3 weeks past the original deadline. We, in good faith, had attempted to work with a company that's in-person 3rd party movers admitted to us had forgot about our booking.

  We hired them based on their website that talks about a simplified moving process, unmatched customer service, ensuring our move is as stress-free as possible, taking extra precautions to handle these <antique> items with care, and promising to resolve any damaged items.  We have received none of this from the business. Ive attached all of my rebuttals to their website claims to this response. 

  Move Me Canada states they work with you to create a detailed plan that covers everything, ensuring that nothing is overlooked. This was not the experience we were provided.  We provided an itemized list as requested. The company at no point did their due diligence by requesting a walk-through, video call, nor photos. Moving companies exist to provide a service to move items from one place to another. We agreed to pay $0.40 per pound and would have done so, if that would have been what our option was. A moving company that charges per pound stands to gain a healthy profit from a move that weighs more, if they were appropriately resourced.
  
  As soon as the truck pulled up to our average suburban home, we knew that it would be insufficient.  The movers also knew this. Instead of Move Me Canada attempting to problem solve and find a way to move our household goods, they put that requirement onto me, the customer. I had to search **Haul for a truck, reserve it, pay the amount to rent it, and go pick it up.  If Move Me Canada had rented their own truck, even from **Haul, they would have pocketed the profits instead of **Haul. For the cost of the **Haul truck and trailer I had to pay for, Move Me Canada would have had to move an additional ***** pounds to match it.  Had the loaded truck been taken care of by Move Me Canada, we would have paid the agreed upon per-pound amount.

  I am still in disagreement that the movers worked extra time.They arrived after 8 am on pickup day, took many, many breaks, and were done loading by 4:30 pm.  On drop off day, they left by 5:30 pm, both of which are considered normal work days. They also didn't deliver the boxes into the rooms as promised.

  The business made no mention of the crushed antique table, which I have now fixed and am out of pocket additional funds for. Photo of the repaired table attached.

  I would like to resolve this rather than pursuing my next option, so am willing to accept the following from the business:
  - Full payment for the repair of the antique table as it was damaged by the direct negligence of the movers. Repair quote already provided.
  - I agree to pay a reasonable amount for gasoline for the **Haul truck. Move Me Canada charged me $800, when based on the distance it was driven (865 km), at 10mpg (23.52 L/100km) the high end of what a **Haul truck uses, at the price in November 2023 (***** cents) = Total of $270.38. Ill round this up to $300,so am requesting a refund of $500.
  - I will split the cost of the additional time, not because I agree but in the spirit of resolution to cover $475 of the $950 bill.
  

  Total reimbursement I am seeking is $1970 for the table repair based on the quote already provided, gasoline refund of $500, and additional time of $475.
  
  Regards,
  *************************

• Initial Complaint

  Date:19/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th 2023 I decided to move from toronto to california I contacted this company thinking they were reliable but u was completely wrong it's been 3 months and I still haven't received my stuff or know if I ever will I've tried to contact them multiple times asking for updates but no they don't answer. They said it would take 5 weeks to arrive and nothing has happend I'm a mother of 2 kids and I rented an apartment based on the delivery date they gave my stuff was supposed to arrive on November 27th so I was supposed to move in on December 5th thinking I would have my stuff by then, my kids had nowhere to sleep on nothing to cook with ABSOLUTELY NOTHING fays passed and I finally reached them they said my stuff was in Vancouver and that it would arrive by January 10th 2024 but by then it was too late I needed my stuff I had barely any money to buy furniture and no family to take me in so I decided to move back to Pennsylvania because I have family there who would take me in while this problem was solved I told them that if they could change the delivery address to there and they said yes but its been weeks and nothing I've argued with them countless times and they say they would find a solution but nothing I don't even know if I will ever get my stuff back at this point.
  

  

  Business Response

  Date: 04/03/2024

  ****** reached out to us to do her delivery in **********, and we were planning to do that delivery. Everything was on schedule until she emailed ** saying she had some family problems and wants to do the delivery to ************.(We can proof this, because it is written.) That location is out of our jurisdictions, and she wanted ** to do the delivery to there with the same price we quoted her to **********. We picked up this shipment in ******* and brought to *********, and to delivery to ************, she has to pay extra, and she does not want to do that. To show good faith, we ****** the shipment to *******, and told her she can pick up her shipment in ******* at no charge to resolve this issue. At this point they are not returning our calls or emails.

• Initial Complaint

  Date:30/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a quote of $990 to complete this move. Out of no where, the bill became $1891.89. I only found out this new amount once they had my items. The quote was very clear that it was $990. I had no choice but to pay. They also only accept bank draft or e-transfer for payment, so you have no recourse once they have your things. Upon reading the quote closer it would appear that, using their numbers, my total charge should have been $575 (flat rate for loads under 2000lbs, which mine was) + $40 scale fee+ $150 location fee + 100 materials, so total of $865. I have reached out and explained the quote issues to them, but they have my money so they don't care anymore. I would like a refund of the difference between $1891.89 and $865, which is $1026.89. They have no integrity and this is a LOT of money to make magically appear out of no where. More than double what I planned to pay. It isn't fair. And it isn't right. What they quote should be what I pay, outside of the boxes they had to use to pack my things. It was 2 boxes that I valued at $100 given their upcharges.

  

  Business Response

  Date: 08/01/2025

  Our initial quote is always an estimate based on the details provided at the time of booking, as explicitly noted in the quote email. This estimate assumes a shipment weight of ***** lbs. However, your shipment weighed ***** lbs, which placed it below the *****-lb threshold. For shipments under ***** lbs, our pricing structure applies a base rate of $575 for the first 500 lbs, as outlined in our terms. In addition to the base rate, the following charges applied to your move: Special Handling Fee for Two Canoes: Due to their size and the significant space they occupy in the truck, a $300 fee was added for handling and transportation. These charges, combined with the base rate, accounted for the final cost of your move. While we understand the concern about the difference from the initial estimate, please note that estimates may vary based on the final weight and additional services or items requiring special handling. We regret that this discrepancy caused you frustration and will continue working to ensure that all terms are clear and concise in our communications. If you have any further questions or concerns, please feel free to reach out directly. Thank you for your understanding.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 20938448
  
  I am rejecting this response because:

  My load was less than 2000 pounds as they have confirmed in this response.  They did not indicate a  additional charge for large items like kayaks.  Their quote actually should have been $445 flat rate, as shown on their quote.  But instead it was almost $1900. 

  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 14/01/2025

  Id like to clarify the pricing structure and charges for your move to address your concerns.

  For shipments weighing less than ***** lbs, the rate structure differs from shipments exceeding that threshold. Specifically:
  The first 500 lbs is charged at a flat rate of $475.
  

  The remaining weight is charged at $0.40 per pound.
  

  In addition to the weight-based charges, there were packing and special item handling fees that were discussed prior to the move. These included:
  

  Packing Materials: Costs associated with the materials used for your shipment.
  Special Item Charge: A fee for the handling and transportation of large items, such as kayaks, which require additional care and take up significant space in our truck.
  

  We understand the final cost was higher than you anticipated, but the estimate provided was based on the initial information and weight you supplied at the time of booking. As outlined in the quote, the final bill reflects the actual weight of your shipment and any additional services required

  Customer Answer

  Date: 14/01/2025

   
  Complaint: 20938448
  
  I am rejecting this response because:
  
  the quote was almost DOUBLE with zero notice zero discussion.  Your extra packing materials was one box.  That is not $900.  You quote is cryptic and not at all how it reads is what I was billed. 
  
   I was very specific as to what was to be loaded and you did not honour your quote.  

  Imagine going to the grocery store, you show up to the till and the cashier tells you your stuff is DOUBLE what you thought?  Youd lose it.  This is what you did to me.

  Gave me a quote, picked up my things and wouldnt let them off the truck without payment of DOUBLE your quote.  
  

  Shame on you. 

  you also do not accept payment methods that have a recourse for fraud and customer protection like would have been used in this case.

  This is fraud and deception at the highest level.  
  

  if you were transparent or communicated, this would not be an issue.

  This is borderline criminal.

  You did not.

  
   You should not be allowed to be in business.

  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 27/01/2025

  We understand how important transparency is during a move and want to address the points you raised.
  

  Regarding your final invoice, the difference between the initial estimate and the final cost is due to additional charges not accounted for in your calculation, including:
  

  Canoe Handling Fee: As previously discussed, there was a $300 charge for the special handling and transportation of your canoes, which require significant space and care during transport.
  

  Applicable Taxes: The final amount includes taxes, which were not reflected in your breakdown.
  

  These charges, combined with the standard weight-based rate, scale fee, location fee, and packing materials, contributed to the final cost. While we strive to provide accurate estimates, as noted in our quote, the final bill is based on the actual weight and services provided during the move.
  

  That said, we value your feedback and aim to resolve this matter amicably. As a goodwill gesture, we are willing to offer $200 as compensation to bring this issue to a close.
  

  If you accept this offer, please let us know, and we will process it promptly. Thank you for your understanding, and we remain available should you have any further questions.

  Customer Answer

  Date: 27/01/2025

   
  Complaint: 20938448
  
  I am rejecting this response because:

  There was no communication about the extra charges for the kayaks.

  in Fact, all that was in that truck filled the attic part at the front and then the kayaks.  There was nothing else in the truck.

  It was such a small load and the audacity you have to charge me what you did is shameful.

  Please send me the scale receipt and record so I can verify that.  Id like to see the actual weight of the delivery. 
  

  Thanks

  Stacey 

  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 03/02/2025

  Thank you for reaching out with your concerns. We would like to take this opportunity to clarify the pricing structure for your shipment.
  For shipments under ***** lbs, the rate structure differs from those exceeding this threshold. Specifically:
  The first 500 lbs is charged at $450.
  The remaining weight is charged at $0.40 per pound.
  Due to this pricing model, shipments ranging between ***** lbs and ***** lbs can result in a higher final cost than a ***** lbs shipment, as the pricing for lower-weight shipments follows a different calculation. This structure was outlined in your quote and applies consistently across all moves. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 20938448
  
  Please send over a copy of the scale receipt as well as the itemized packing manifest you should have on record as is required.  Or issue a refund between the difference if the original quote vs what I actually paid.  
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 27/03/2025

  We attached the scale ticket for this client, and we will only refund 200$ for this contract.

  Customer Answer

  Date: 27/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an online form to get quotes for moving within Canada Jun/2023. Easy Way to Move contacted me and provided a quote $2290. Paid an initial deposit $850 Collected items from Grande prairie 17th July. Day prior I purchased a new TV $594.99 & pedestal fan $24.88 Later once items taken they charged $4245.25 (including deposit) which is significantly more then quoted price. Items to be delivered 5th Aug Victoria. They demanded another fee to deliver $236.25 which I negotiated to $157.50 Once items delivered, I quickly noticed missing items: new TV, new fan, bed legs and an outdoor chair I've made multiple calls, emails to locate my items and had no success. The company is now avoiding my contact. They said they've transferred to claims, and I believe they are stalling. I've attempted to lodge complaints vis Better Business Bureau and discovered the company has no physical address and no registered business name. Address is required to lodge a complaint. Invoice also uses MMC Enterprises Inc (Move Me Canada) I called City of Richmond locate the business and no luck. The phone number for the business also points to company ****** ****** *** *****. I’ve Submitted an online complaint **** ********** **** ******** **** ***** ****** ****** report submitted 5th Aug with ******** ****** ********** ********* ********* **** *** **** ***** **** ********* Submitted complaint with *** *********** ** ****** I want to report company as ********** and get guidance on my next steps in recovering financial compensation for lost items.
  

  

  Business Response

  Date: 04/10/2023

  Hello, 

  We did her shipment and her TV was missing, we had to look at all the warehouse and called several customers to see if we delivery the item to a wrong customer. This took a little long time but we are going to give her a compensation. 

  We are in contact with this customer and willing to work with her. We are looking to resolve this issue. 

   

  Customer Answer

  Date: 07/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  The business has agreed to a cash settlement $600.
  
  Im having difficulty getting the business to pay me and followed up many times. The contact Im working with is James. He asked for the case to be reopened so I can resolve the case & make my comments hidden.
  
  Can you please confirm doing this. Ive ccd the company in an attempt to confirm my request so I can get my cash refund. 
  
  Thank you 
  ***********************
  ***********

  

  Business Response

  Date: 01/12/2023

  Hello, we complied with customer's request and sent her a cheque  for 600$. 

  Please close this as resolved.

  Customer Answer

  Date: 07/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:29/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The moving company took advance if $400 to pickup my one bedroom apartment luggage from Kelowna on at 10 am July 31, 2023 and deliver it to Halifax in 3-4 weeks time. The movers came at 3 am on August 1 and loaded my things in a truck which was 95% loaded with other people stuff. I missed my flight and also had to pay extra cleaning costs to the landlord. After 4 weeks they mentioned of continuous stressful phone calls and emails they told me that the luggage might arrive around 15 September. I lived in ****** and hotel and paid over $3000 and now I am in my apartment with nothing exempt a few clothes. I had to buy multiple things including a mattress. I would like to know what are my options to compensation from them. What if my luggage has been damaged or lost/ stolen so I am extremely worried. I left a bad review on their website and they asked me to delete it or otherwise they will not send me my luggage. My things were around $35000 or even more. I want to get the refund of all the additional costs incurred after as a result of a delayed pickup on August 1 and delayed delivery after August 20 and also a refund of $400 that I paid them in advance.
  

  Customer Answer

  Date: 26/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:28/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired the company to move my stuff from Surrey to Armstrong. First they arrived with half of my household goods. Asking why only half of the goods were not delivered, they informed me that they weren't sure where the rest of the goods were. During the offload , they damaged several pieces of furniture and boxes. After repeated phone calls, It took three weeks to deliver the second half of my household goods. The second delivery had damaged goods as well. It's now been almost 2 months since the deliveries have been made . I have had several conversations with the company spokesperson who keeps telling me that they are in the process of reviewing the pictures and info that they received from me . And after doing so that would be in contact with us to resolve it. No phone call has occurred and my last two texts have been ignored .

  

  Business Response

  Date: 04/10/2023

  Hello, 

  *************************** shipment's weight was 7,490lbs and it was all in secure crates. We delivered around 6,000lbs of the shipment and rest was delivered few weeks after that. Her damages were small but we were willing to give her a compensation while waiving the 500 deductible. 

   

  We are in contact with the customer right now and looking forward to resolve the issue.