Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened an acct. and ordered a prescription 2/8/2025. Was charged on 3/7 $675.00. Followed up with company on 3/13/2025 and was told they would have to change the type of prescription and that there would be a $75 difference to switch from a vial dose to a kwik pen dose. They then charged me another $750. They are not telling me the ***** of my refund or order. They are extremely difficult to deal with and are telling me i have to wait until next week to try and get a resolution. I have already uploaded my bank statement to them through chat as directed by Heizel.

  Business Response

  Date: 18/03/2025

  We apologize for the inconvenience you have experienced with your recent order. We understand how frustrating this can be and we assure you that a refund of $675 has been issued back to your account. It may take ***** business days to reflect on your bank statement. 
  
  Furthermore, your order is ready for shipment. You will get an email confirmation once it has been shipped along with a tracking number. 

  We appreciate your patience and understanding and hope to serve you better in the future. If you have further questions or concerns, you can give us a call on our toll-free number and ask to speak with Mo. I will be glad to assist you.

• Initial Complaint

  Date:13/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product February 28 2025 Never got the product

  Business Response

  Date: 14/03/2025

  We apologize for the inconvenience you have experienced with your recent order. The order shipped on March 9th and can take anywhere from ***** business days for delivery. We are still within the shipping timeframe. You can track your order here:
  ************************************************

  Customer Answer

  Date: 14/03/2025

   
  Complaint: 23060263
  
  I am rejecting this response because: the order did not ship on the 9th because i have the tracking it sat there fir days doing nothing. I dont feel comfortable having had to give you my bank account information to order something. Because of this and the frustration with your company and the useless customer service that says the same thing every time i call, i will be glad to pay full price for a US product here at least i know i wont be given a counterfeit product or an expired medication and my inhaler will be safe. This company has caused me alot of frustration and worry and i will never been looking online for medication again. 
  i dont accept ur response because its not true. Ill believe when i see it.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 17/03/2025

  We apologize for the inconvenience. The order is still in transit and is trackable on the **** website. The order should arrive this week. 
  For shipping timeframes, please refer to our website, under FAQ where it clearly states that our shipping timeframes can be anywhere from 7-20 business days. Business days do not include weekends or holidays.

• Initial Complaint

  Date:26/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered drugs from CandaDrugs online but messed up the order because I did not have a prescription number at the time. They charged my illegally (I am a retired Business Law ***** with Sezzle. I told CanadaDrugs to forget the order and keep any money charged anyway. I have told ****** to do the same. Sezzle keeps telling me my problem is with CanadDrugs, but I have done all they have recommended to resolve it to no avail. I have told ****** at least seven times in every way possible to keep my money, keep any related fees, and simply close my account. In sum: I am not receiving a product that I was charged for illegally. Just to clear the mess up I told both companies to keep my money, keep their product and close my accounts. I keep getting emails and texts telling me I better clear this up or else. This filing is my last resort as well as my way of recording this for possible legal reasons in the near future. Dr. ** *******, 02/25/2025

  Business Response

  Date: 27/02/2025

  We apologize for the inconvenience you have experienced with your recent order. It is impossible for us to charge your credit card on Sezzle. The only way payment can be made is if it was made by you. We do not have any credit card information on file as it is dealt with directly with Sezzle. 
  Furthermore, we haven't received any correspondence from you that you had wanted your order cancelled. The order you placed was shipped out on Feb.13, 2025. To track your order, please click the following link:
  
  ************************************************

  For further questions, please visit our website and use the online chat feature. 

• Initial Complaint

  Date:24/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Combi Patch, gave them my prescription, paid for it back on Jan 26th. Almost a month later still no prescription. When I contact them I just get the run around. I attached my chat with them

  Business Response

  Date: 25/02/2025

  We apologize for the inconvenience you've experienced with your recent order. It's really unfortunate that the medication is currently out of stock. We will go on and cancel the order and give you a complete refund. You can expect to receive the funds back to your account within ***** business days. For further questions and inquiries, please visit our website and use the online chat feature. Thank you.

  Customer Answer

  Date: 26/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:19/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered the generic of my prescription on the phone with their **** i asked where it was made, i was told usa. i received generic made in *****. contacted them and got a run around, with all their replies being scripted, evasive and not responding to my request. not resolved. paid $60 for the meds, and $50 for life time shipping.

  Customer Answer

  Date: 19/02/2025

  clarification: 

  desired result: refund, including shipping 

  Business Response

  Date: 20/02/2025

  We apologize for the inconvenience you have experienced. The medication you have ordered was manufactured in the ***. Please refer to the following link:
  *****************************
  *****************************products/venlafaxine-hcl-er-capsules-150-mg-90-bottle/
  

  Like many pharmaceutical companies, ********* has offices across the globe. 

  Customer Answer

  Date: 21/02/2025

   
  Complaint: 22953549
  
  I am rejecting this response because: the information provided by Canada Drugs Direct is incorrect. I've attached a screen shot of the Aurobindo "medication guide (nih)" page from their website. The information shown in the screen shot shows that the medication is MANUFACTURED in ***** by *********, and distributed in the *** by Aurobindo. 

  I request a refund of $60 for the medication made in ***** that I received, and "lifetime of account" $25 shipping cost refund, as I will not be ordering from this company ever again.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 28/02/2025

  Thanks for your response. Upon investigating we have concluded that we will refund your account for the full amount of $60.99. This will reflect on your bank statement within ***** business days, depending on your bank. For further assistance, please visit our website and use the online chat feature.

  Customer Answer

  Date: 28/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a cat with asthma and was referred to this company by the veterinarian since ******* is incredibly cheaper here than through my pharmacy. My first 2 orders or so through them went off without a hitch, but then it just went from bad to worse to infuriating. Two orders ago, I was told the inhaler would arrive 7-10 business days after payment. It arrived over a month later (and yes, my cat did run out. I had to blow through the ********* to sustain her breathing until it came). One order ago, their "pharmacist" declined a legit prescription on a Friday afternoon before a holiday weekend, delaying the order. Because of this, my cat once again ran out of their inhaler. Now, I'm trying to place an order only to discover they are no longer using Sezzle (for credit card payments) and the only form of payment they accept is check or international money order. This is just unacceptable from a company that supplies MEDICINE to patients, some needed to survive (like in the case of an inhaler). I actually just got off the phone with a supervisor and the solution devised was use a check or money order or call someone and borrow money. Excuse me?! I am now awaiting a call back for a more suitable remedy, which is essentially them shipping this inhaler on their dime because this is the third time they have put my cat's health in jeopardy. Regardless, I am done with them after this. Cheaper medicine is not worth the headache or allowing them to mess with patient's healths.

  Customer Answer

  Date: 19/02/2025

  ****** ******

  Business Response

  Date: 21/02/2025

  We apologize for the inconvenience you have experienced using our online pharmacy. We understand your frustration with the restrictions related to credit card payments made through our pharmacy. Please know we always take customer feedback into consideration,and we are looking into the possibility of expanding on our payment options in the future. 
  
  A credit of $20 was already applied to your recent order. 

• Initial Complaint

  Date:20/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that the Wegovy I purchased was shipped on 12/4/24 and that it would take 3-5 days to reach me. I inquired on 12/13/24 what was going on and told to wait one more week, probably delayed because of the holiday. I called again on 12/18 and asked for supervisor ***** who refused to give me a straight answer. Why didnt I track the pkg??!!!! And pretty much refused a refund.

  Business Response

  Date: 20/12/2024

  We apologize for the inconvenience you've experienced with your latest order. The medication you ordered was shipped on December 17th. This is the tracking number: 

  *********************************************************

  The medication should be delivered to your address very shortly. Typically, the delivery timeframe is within 3-5 business days. Business days do not include weekends or holidays. We appreciate your patience and understanding. 

• Initial Complaint

  Date:31/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to raise concerns about Canada Drug Direct, a Canadian pharmacy that primarily targets Americans, selling drugs that Canadians themselves cannot access. Notably, their prices are in USD, often double the Canadian price, though still lower than in the **. The primary issues with this company are:1. **Payment Methods**: They do not accept standard payment methods like ****** or credit cards, instead requiring payments through a questionable third party, raising concerns about potential misuse or sale of personal information.2. **Product Availability and ******************* The company lists ********************** as available online, allowing customers to purchase them, but they do not actually have these drugs in stock. They repeatedly assure customers that orders will be shipped soon, which is misleading. When customers request refunds upon discovering the unavailability of their drugs, the company delays the process, often taking weeks or even months to issue a refund.This company engages in fraudulent practices by selling items they do not have, misleading customers about availability, and employing dubious payment methods. Their customer service, while polite, does not hesitate to provide false information about product availability.They need to be stopped!

  Business Response

  Date: 06/08/2024

  We apologize for the inconvenience you've experienced. This particular medication is very high in demand and low in supply. The good news is that your order was shipped on July 30th and you should receive it within 3-5 business days. As for our payment options, we apologize for the inconvenience that you have experienced.  We understand your frustration with the restrictions related to credit card payments made through our pharmacy. Please know we always take customer feedback into consideration, and we are looking into the possibility of expanding on our payment options in the future. Also note that many of our customers are happy with Sezzle as a payment option. They have a 4.3 star rating (out of 5) on Trust Pilot, with over 14k reviews from real customers. 

  Customer Answer

  Date: 06/08/2024

  Complaint: 22072464
  

  I am rejecting this response because I received the medication 19 days after ordering it. The package was in transit from July 30 at 11:10 AM to August 3 at 5:00 PM, meaning it was in transit for 102 hours. The medication was completely warm upon arrival. This medication needs to be kept between 36F and 46F, but the temperature of the pen was around 75F when it arrived. I used the medication as prescribed by my doctor, but it had zero effect. Styrofoam coolers do not maintain a low temperature for more than ***** hours, especially in the summer heat. I essentially paid about $800 USD for nothing! YOU SHOULD NOT SELL THESE TO US RESIDENTS! 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/08/2024

  We apologize for the inconvenience you've experienced with your recent order. We can assure you that the medication is still safe for use as long as it does not appear cloudy, discoloured, or have particles. If the medication is not working for you, we suggest that you talk to your doctor. For further assistance, please visit our website and use the online chat feature. We appreciate your patience and understanding.

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product in *********** as of today, March 5th, product has not shipped. Called Canada Drugs Direct and they said I needed to pay additional $30 to get the product. **** ** **** ****** *** * ********** ******** *** **** ***** **** *** ***** ** ****** ** ***** *** **** **** ** **** *** ****  ** *** *** **** ******** ***** ** ********* *** ***** **** *** **** ** ******** *** **** ******** * **** **********  **** *** * ***** ***** **** ****** ** *** **** ******** ** ***** **** ****** ******** ******** **** ****** ***** ****** ***** ** ******* *** ******

  Business Response

  Date: 06/03/2024

  We apologize for the inconvenience you've experienced with your recent order. It's quite unfortunate that the price of the medication had increased. We have issued you a complete refund for the order, and have also cancelled the order. You can expect the refund to reflect on your bank statement within ***** business days, depending on your bank. We appreciate your patience and understanding and hope to serve you better in the future.

• Initial Complaint

  Date:30/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was an insulated small envelope and arrived in ******** today torn with no medications inside. Should have been in a box.

  Business Response

  Date: 31/10/2023

  We apologize for the inconvenience you had regarding your recent online purchase and we will work with you to resolve this issue. A review of your account indicates that the photo of the package you emailed in to us, has now been received and attached. It will take around ***** business hours for our shipping department to conduct and investigation, and they will then connect with you at the end of that process with a solution. We hope to serve you better and appreciate your patience and understanding while the investigative process proceeds.