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Find a Location

Pro Tree Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPro Tree Services

    Tree Service
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/12/2020

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Pro Tree Services include crown reduction, thinning, hedge trimming, tree felling/lot clearing, raising the canopy/skirt, shaping. and stump grinding/removal

    Business Details

    Location of This Business
    11421 142 St, Surrey, BC V3R 3L2
    BBB File Opened:
    1/10/2004
    Years in Business:
    25
    Business Started:
    11/3/1999
    Accredited Since:
    2/12/2020
    Type of Entity:
    Sole Proprietorship
    Business Management
    • John Pickard, Owner
    Contact Information

    Principal

    • John Pickard, Owner

    Customer Contact

    • John Pickard, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to hire a reputable arborist or tree service company

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    19/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have previously phoned the Company about my complaints, then written a complaint to them. I did speak to someone who was not too sympathetic to my problem, but I am a ********* and did pay $840.00 to have the work done. There were a lot of small problems but the main thing was they were suppose to completely trim the bush hiding my front door as it is covering my front door and I did explain the reason why I wanted it trimmed. It was done on the 18th of October, 2021. I also had wanted my cherry tree in the back yard trimmed and they barely cut it. The reason for that was I had squirrels jumping from the branches to my roof, which, last year after Pro Tree did the job, caused me to have to have an exterminator in my attic. I would have been perfectly happy if they had just come back to cut down the front bush.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pia K

    1 star

    10/05/2023

    This Company was referred by a Friend. I called Monday May 8, spoke to a fellow named John, regarding spraying/pruning for two trees. He would let me know when he had time to give me a quote for pruning. Day later, I received a call, he could be at my house in 40 min. I was roughly 30 minutes away from home, and said I would try my best to get there asap. 10 minutes away from home, he called me, for my address, tells me he's in front of my house. I was stuck in traffic, roughly 10 minutes away. He was annoyed, asked me, so you want a quote for the hedge. I said no, the Japanese Plum trees in the front of my house. He tells me I've had these trees pruned before. I said I had not. He's arguing with me telling me that I have, and if I was where I said I would be ( at my House ) he could show me the evidence, asked me if he's wasting his time here. What a rude thing to say to a potential Customer. I arrived at my house. He came over, and started arguing that my trees have been pruned before. Told me he knows his job, I'm calling him a liar. I never once said he was lying. I simply told him the truth. I said maybe the City of Surrey pruned them, but I swear I have never hired anyone to prune these trees. He responds, no the City did not prune them ( not sure how he would know that ) I've live here 35 years He shows me a branch, that he claims had been pruned. It was actually the garbage truck that broke off a few branches last Summer. He continued arguing the point, and I told him, I have no interest in arguing, all I want is a quote. I gave him several chances, but he continued arguing. I was done with this rude, argumentative, unprofessional person, and I asked him to leave. He accused me of wasting his time. My neighbor heard him, stayed on her driveway, making sure I was ok, came over to me after he left. Years of experience or not, it gives no one the right to treat a potential customer this way. I Wouldn't recommend this Company

    Local BBB

    BBB serving Mainland British Columbia

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