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Business Profile

Electric Bike and Scooters

Electric Zip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a bicycle on June 30th 2024. After having not received an email confirmation I called the phone number on the website everyday for the last 4 days three times a day to cancel my order. I've also emailed the two email address listed on the website multiple times. I sent several text messages as well. I have not received any response to any of my inquiries. The charge of $335.95 is still pending on my credit card. I've done everything I can to contact the company to cancel my order but have not received any response. After doing some additional research I feel as though the website could be fraudulent.

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an ebike on June 22. I paid $709 for a 36 volt cruiser bike. When I had not recieved the bike, but HAD recieved shipping confirmation, I reached out to the company and was told by ***************** that they no longer had the bike I purchased in stock, but they'd send me the 24v version and refund me the difference between the 2 bikes ($130) I agreed to this. I recieved a refund for only $80, and when I looked at the website, they changed the price of the 24v bike to $50 more than it was originally! I had a screenshot from ****** of the web page with the original, unchanged price. I asked about the additional $50 refund I was owed and heard nothing. When I recieved my 24v ebike, I assembled it but noticed it wasn't shifting or braking correctly, and the power was cutting on and off. I took the bike to a repair shop to be looked over, and when they removed the plastic protector covering the shift cables, brake line and battery cable, they noticed all of the wires had been sliced through. They said it was not repairable and I should ask for replacement from the ElectricZip. I sent multiple emails and made multiple calls to both ***************** and ********* detailing the situation and did not hear anything back, so 5 days later I opened a dispute with my credit card company. That's when I recieved an email from ********* stating "we were going to give you a refund but the credit card company took our money". My dispute was denied. I then reached out to ********* and ****** again to ask if they would now refund me. I have not gotten any response, I have been reaching out since July. It is now November.

Electric Zip is NOT a BBB Accredited Business.

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