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          iA Service Plan has 1 locations, listed below.

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            Business ProfileiA Service Plan

            Extended Warranty Contract Service Companies

            Contact Information

            400 988 W Broadway

            Vancouver, BC V6B 5H6

            Visit Website
            Email this Business
            (604) 922-0305

            Customer Reviews

            1.78/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            65 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company is a warranty provider and chemical manufacturer.

            Business Details

            Location of This Business
            400 988 W Broadway, Vancouver, BC V6B 5H6
            Email this Business
            BBB File Opened:
            24/7/1989
            Years in Business:
            43
            Business Started:
            1/1/1981
            Business Started Locally:
            1/1/1981
            Business Incorporated:
            18/11/1985
            Type of Entity:
            Corporation
            Alternate Business Name
            • Diamond Kote
            • iA Dealer Services
            • Industrial Alliance Insurance and Financial Services Inc.
            • WGI Service Plan Division Inc.
            Contact Information

            Customer Contact

            • Chantal Pellerin, Assistant Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            65 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have a W3 warranty I purchased with my dishwasher. The dishwasher was purchased at Coast appliance. Since my purchase in 2022 I have had 3 service calls out for my dishwasher. Each "contracted repair company" was sent by W3. Each tech gave us different contradictory advice and we have been given no solution to the issue that our dishwasher is not washing correctly. We are using it correctly. The issue escalated when *********** came out and claimed to fix issue. I believe he damaged my washer more and left. Upon requesting W3 send a different company out as I dont want previous back to try and fix what the broke. This new company also didn't do much - lectured me about the use and out right said i will not open this after I insisted I wanted him to check as I am certain previous tec damaged. He swore it would now work after his minimal efforts. I ran dishwasher and water did not drain and is still pooling. Long story short the dishes are comin gout dirtyier and the issue is worse then when i first filed a claim.
            Read More
            Read 64 More Complaints

            Customer Reviews

            23 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Asaph R

            26/07/2024

            pathetic service. Our covered washer had circuit issue, took 2 weeks to come, every communication is days lags, came and fixed, after few months problem recurred, and they don't take responsibility to fix again, as it's more than 30 days. Don't bother buying their service, get any handyman to do it.

            iA Service Plan Response

            29/07/2024

            Good Afternoon, We're sorry to hear that your Washer is still experiencing concerns. We do see that a claim was processed when your warranty was in effect in December of 2023 and that you reached out to us again in July 0f 2024 with your current issue. Since your warranty plan has been expired as of May 2024 and the prior repair is from late December (finalized early January) we regret that we have to say that there is no warranty active here to support a current concern. Kind Regards.
            Read 22 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

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            BBB Reports On

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