Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought am publix gift card from them march 27 with no problem.Tried several times to make additional like kind purchase and all were denied.Six escalation promises without any response to explain the reason for the denials.Really strange because I have an over 800 GFICO rating and all three of my credit cards checked and found no reason for denial on their end. Help/direction , suggestions will be appreciated

  Business Response

  Date: 17/04/2025

  Hi *****,

  Thank you for reaching out to us.

  We regret to inform you that your recent gift card order was cancelled, as our system was unable to verify some of the information provided during the transaction. As a result, the order could not be completed.

  You're more than welcome to attempt the purchase again at your earliest convenience, and well be happy to assist should you encounter any further issues.

  If you have any questions or need additional support, please dont hesitate to reach out. We're here to help.

  Warm regards,
  

• Initial Complaint

  Date:31/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a gift card for $150 and 3 Rewards cards worth $10 each. We tried to use them at a restaurant in the ***************************** and they could not get them to work. The same thing happened the year previous with a different rewards card. I ended up having to pay a $20 tip out of pocket unexpectedly because of this.I contacted Buyatab/******************************** by phone since I wanted to make sure I could still use the 3 Rewards cards since they were going to expire soon, and the restaurant could not accept them. The phone support operator assured me that since I had called before expiration, they would ensure I would get their value. They passed the issue to their superior, saying I would receive a response within ***** hours (and got email confirmation). That was a month ago. In the meantime, I emailed twice for updates and called once over a week later, and they said it had been sent to the head office, but I've received no update since. It feels like they are avoiding the issue in order to not have to fulfill their duties. They said I would receive $30 value since I contacted them before expiration and I would like them to honor their word and email me their solution.

  Business Response

  Date: 31/03/2025

  Hi ****,

  Thank you for reaching out, and we sincerely apologize for the inconvenience youve experienced with your gift and bonus cards. We understand how frustrating this situation must be, especially given the previous issues and the delays in getting a resolution.

  We want to assure you that we did confirm the balance on each of your cards and verified that they were active. Following your contact, we escalated the matter to ************************** so they could work directly with the locations you visited and provide a solution. We will contact them again for follow up.
  
  After reviewing the details of your case, we must inform you that the bonus cards in question expired on February 28, 2025. As a third-party gift card company, our ability to assist with the redemption or reinstatement of expired cards is limited. We understand this isnt the outcome you were hoping for, and we sincerely apologize for any misunderstanding or confusion around the expiration dates.
  
  While we cannot reinstate the balances on the expired cards, we are still actively working to connect with the appropriate parties to better understand the situation and provide you with the resolution you were promised. We will reach out again to ************************** and keep you informed of any updates as soon as we receive them.
  
  Again, we apologize for any frustration caused, and we truly appreciate your patience while we continue to address this issue.
  
  Best Regards,

• Initial Complaint

  Date:27/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to purchase a $1,500. Lowes digital gift card for my brother, as he does not want to send a physical gift card in the mail it may be stollen. I began trying on Feb. 16, 2025 and get a congratulations message and you will get an email confirmation. After a few minutes I receive an email that my order is cancelled because they cannot verify me. Tried again a few times that night, with the same outcome. There are pending charges on the debit card. Called the number on the email for help, it is buyatab and they try to verify everything, however nothing works. They verified me, but still will not go through. They escalated it with a ticket number. Receive an email that someone will get back to me in ***** hours. I do get a credit for the charges that were pending as of Tuesday, Feb. 18, Noone as of today, which is Feb. 25, still contacted me. We decided to try using my info and credit card to see if that would go through. After 3 or 4 more tries, the same thing happened. Try contacting Lowes again to see if we can do this by coming into the store. Response, "no, it has to be done online through the system." They were very nice and told us how to do it, which we have already tried. Contacted the credit card companies we tried, only one was declined, the rest said the merchant reversed the charges. Got nowhere speaking to Buyatab, although the first 3 people I spoke with were very nice and were trying to help me, with no luck. Another ticket number was made on Friday, Feb. 21st. Waited for someone to get back to me, no one ever did. I contacted the CEO of ***** who has someone working on it from their end. Told me to try calling Buyatab back as its past 48 hours. This person did not even try to help. I told him I want a manager, no, he will put a note on the ticket. Shortly after that I receive a message that the case is closed. Money still pending on my accounts, and I have no gift card. No reason given as to why it will not go through.

  Business Response

  Date: 27/02/2025

  Hi ****,

  Thank you so much for reaching out to us. We truly appreciate your patience.

  After taking another look at your recent purchase attempt, we regret to inform you that our system was unable to approve your online gift card order. As a result, your orders were cancelled, and we kindly ask that you avoid retrying the transaction at this time.

  We understand this may be frustrating, and we want to assure you that our system uses a combination of internal and external tools, as well as information from your financial institution, to help verify each transaction. Unfortunately, with the details available, we were unable to complete the verification process for your order.
  

  Please note that when you make an online purchase, an automatic authorization of funds is processed. If you see any funds temporarily deducted from your account, please allow 2-3 business days for those funds to be returned. For your convenience, you can also purchase gift cards at your local Lowes store if that works better for you.
  

  We sincerely apologize for any inconvenience this situation may have caused, and we completely understand how disappointing this can be.
  
  Best Regards,

• Initial Complaint

  Date:24/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a gift card fulfilled by BuyaTab from ******************* for $50 with Reference Number: ********. I received the card almost many days back but it's not activated. I reached out through buyatab many times and their phone support doesn't respond to my call back and not picking ********* I reached out through the support multiple times and their support agents disconnect the chats without responding. Finally reached out a person called Jomar and he told he created a ticket to resolve this and I will receive the ticket number in email. He promised the card will be activated with in ***** hours. But, still card is showing $0 balance.Please help to get my gift card and activated.

  Business Response

  Date: 27/01/2025

  Hi ***********, 

  Thank you for reaching out to us, and we sincerely apologize for the inconvenience youve experienced regarding the activation of your ******************* gift card.

  After reviewing your case, we can confirm that your gift card is, in fact, active and has a full balance of $50. At the time of your escalation, we were in the process of replenishing our inventory, which may have led to some confusion or delays in activation. However, we are pleased to inform you that this issue has now been resolved, and the card is fully functional with the balance intact.

  We appreciate your patience and understanding as we worked through this matter, and we hope this resolves any concerns you may have had.

  Should you need any further assistance or have additional questions, please dont hesitate to contact us.

  Best Regards,

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  My gift card has been activated now after the BBB complaint. Thank you BBB and Buyatab for resolving this issue.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ***********

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card from Road Runner Sports for $150 plus shipping ($1.50). I was directed to a third party URL that appeared to be the same website for company so I did not realize this at the time. My card was charged at the time and received no confirmation email. After speaking with a representative from company, they claimed they were able to find my order with my name/last four of my payment card. They claimed I did not receive a confirmation email because I entered my email with a typo (forgot the letter "l" in my last name). They told me that the gift card should be delivered within 1-2 days, and I would receive the confirmation email to the correct email address. One week later, I did not receive the confirmation email nor the gift card. I called Buyatab back and spoke to an individual who seemed to be so intentionally incompetent that it is suggesting to me that my only assumption is that they are feigning ignorance to obfuscate the fact that Buyatab is defrauding customers. I reported this charge on my card as fraudulent as I do not believe Buyatab had any intention to provide the gift card. I will also be submitting a BBB report against ****************** because I do not understand how a company who is seemingly reputable could partner with a third party gift card service that is robbing customers. This suggests to me that they could potentially be running a joint scam with Buyatab.

  Business Response

  Date: 09/01/2025

  Hi ******,

  Thank you for bringing your concerns to our attention. We apologize for the confusion and inconvenience youve experienced with your gift card purchase. We take customer feedback seriously, and wed like to clarify the situation to resolve this matter.
  Upon reviewing your case, we found that the issue stemmed from a typo in the email address you provided at the time of your purchase.Unfortunately, the incorrect email address (missing the letter "l" in your last name) resulted in no confirmation email being sent, and this caused a delay in communication about the delivery of your gift card. We understand how frustrating this must have been for you.
  
  After speaking with our customer service team, we attempted to assist in resolving the situation by verifying your order through the name and last four digits of your payment card. We informed you that the gift card would be sent to the correct email address and that it would arrive within 1-2 business days. We sincerely apologize that this was not delivered as expected.
  
  We understand that youve since disputed the charge with your bank and initiated a chargeback. Given the chargeback has been processed,we want to confirm that a refund will be issued to you through your financial institution. Currently, no further action is required from our side.
  
  Again, we appreciate your understanding and apologize for any inconvenience. Should you have any further questions, please do not hesitate to reach out.
  
  Best,

  Customer Answer

  Date: 12/01/2025

   
  Complaint: 22761166
  
  I am rejecting this response because:

  When I first spoke to your representative on 12/26 and after not being able to locate the order under my email address, he was about to give-up until I suggested looking the order up under my name (imagine that?). After doing so, he apparently found my order. I requested the confirmation email to be sent to correct address which he confirmed would be sent in ~30 minutes from ending the call. He confirmed the gift card should be arriving within 1-2 days of 12/26. 

  On 1/1 after not having received the gift card OR the confirmation email for purchase, I spoke to another Buyatab representative who could not locate my order with my incorrect email address (address missing an 'l'), the correct email address (should have been changed after speaking with first representative), OR my name (which is how my order was located with first representative. This individual told me to go back to speak to Road Runner (who was no record of this transaction). 

  Feeling like I had no other recourse at this point, I reported this charge as fraud to my bank.

   Like I said in my previous response, I suspect Buyatab is feigning ignorance due to the contradictory situation described above (how was order able to be located with my name with first rep but not second rep) so that they can defraud their customers. 

  Despite having recovered my money through the chargeback, I feel motivated to warn other potential customers of this company. Based off the type of behavior described above, the other reviews on BBB describing similar situations, and Buyatab's abysmal BBB rating, it's quite clear to me that this company is operating fraudulently.

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:23/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/24, I received an e-gift card for See's Candies via Buyatab. The email for the e-gift card came from the email address ************************************** In early December of 2024, I attempted to use the e-gift card on the See's website. It didn't work. Next, I tried going in person to a See's store. At the See's store, the employees working there were very kind and attempted to process my gift card for a purchase. However, they were unable to. Two different employees tried using the gift card at their register/computer station and couldn't figure out how to. Since there was a customer service number on the email that I received the e-gift card, I called that number, hoping that the customer service representative could explain how to process the gift card. (the number is **************). However, the customer service representative told me that no such gift card as the one whose number I read over the phone multiple times existed. The e-gift card # is ******************* PIN: **** reference number: ********

  Business Response

  Date: 24/12/2024

  Hello and thank you for your feedback. We apologize for any miscommunication with our agents.

  We can confirm your gift card is active and holds a balance of $25. For redemption inquiries, please note we are simply a third party gift card company and are unable to directly assist. Please contact Sees Candies directly via the contact link below, and provide the location you attempted to redeem your gift card at.

  *******************************

  Best,

• Initial Complaint

  Date:21/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased digital gift cards on monday Nov 18 but I havent recieved in my email which is ************************ also my card end with 0269 you should check. When i contact the customer service they say wait for ******** its been more than that and they say your verification team is processing my order and also they say that the pre authorization was cancelled and idk if the pre authorized is cancelled just sent my money back or if you are verifying just tell me when will i get my gift cards or if not when will my amount will be refunded. But whenever i ask them they say management team will tell you in 24hrs or 48hrs. But its been more than 48hrs already. Is this how a multi national company should treat their customers ? Please take action quickly.

  Business Response

  Date: 22/11/2024

  Hello,

  We thank you for your feedback. Please note we are unable to process your order as it has been declined by our automated verification system. We have attempted to return your funds, but a failed message is returning from your financial institution. We recommend getting in contact with them directly as they are rejected our authorization reversal due to the transaction not being permitted for the payment card used.

  Best Regards,

• Initial Complaint

  Date:16/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyatab is the gift card provider for *******. I was issued a $99 ******* refund in the form of an online gift card to my email on Aug 22, 2024. When I went to the store on Aug 30, there was only 0.27 cents on the card. The email I received when the gift card was issued to me says to contact Buyatab for additional questions regarding the gift card. When I contact them, they tell me they don't have this gift card in their system and to follow up with *******. When I try to follow up with *******, I am told that ******* has successfully refunded the full amount to the gift card and that I need to contact Buyatab. Neither company is taking responsibility for the fact that this gift card was compromised and an unauthorized transaction took place. I did not make this transaction, I did not give or share this gift card info with anyone else and my email was not hacked. Yet, I am the one who is out near $99.I have a transaction history receipt that clearly shows the activation date and time (Aug 23 at 0145) that does not correspond with the date I received this gift card (Aug 22 at 1945 ). Why is there a discrepancy in the issue date and time? There is clearly something wrong with this gift card. Perhaps it was issued to multiple people or maybe it is just a faulty card.I would like Buyatab to take accountability for this unauthorized transaction on this defective gift card which denied me the full $99 refund I am entitled to. Please refund me the unauthorized transaction amount.

  Business Response

  Date: 16/09/2024

  Hi *******,
  

  Thank you for bringing this matter to our attention. We understand your frustration and want to clarify the situation regarding your ******* gift card.
  

  Please note that although Buyatab is listed as a contact on the gift card, this card was issued directly by *******. The contact information listed on your ecard is typically to support inquires such as balance checks. Buyatab does not have a record of this particular gift card number in our system, and as such, we are unable to provide a replacement or assist with issues related to this card on behalf of ********
  

  We have contacted ******* on your behalf to have a representative reach out to your in order to provide additional support for your inquiry. However, we do apologize for any confusion or inconvenience this has caused and appreciate your understanding.
  

  Thank you
  

  Buyatab Customer Support

  Customer Answer

  Date: 16/09/2024

   
  Complaint: 22287249

  
  I am rejecting this response because: this doesn't provide a resolution.  This is exactly the same response that ******* customer service have given me. ******* says I need to contact your company. This is just a convenient runaround for Buyatab and *******. In the end, I am the faultless customer who is suffering the loss.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 23/09/2024

  Hi *******,

  We appreciate your response regarding this matter. We have been instructed by ******* Canada that this gift card was obtained fraudulently and that no further action should be taken with this escalation. We recommend that you contact your local authorities for additional support. Again, we do apologize for any inconvenience this has caused and appreciate your understanding.

  Best,

  Customer Answer

  Date: 23/09/2024

   
  Complaint: 22287249
  
  I am rejecting this response because: this is false. This gift card was not obtained fraudulently. It was issued directly from ********
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ******* gift card with a balance of $862.9 and one day when I tried to use it all money are gone.I contacted the customer service and the case number is **********. The staff keeps saying that they are not response for the gift card as it was not purchased from their website. But in the gift card content, it lists this company's phone number and email for address any issues.I want my money back.

  Business Response

  Date: 23/07/2024

  Hello and thank you taking the time to provide this feedback.
  Please note we are simply a third party gift card company and are therefore unable to assist with gift cards not purchased online.
  We apologize for any inconvenience this may cause. 
  We have gone ahead and forwarded your case details with ******* directly for assistance.
  Best,

  Customer Answer

  Date: 25/07/2024

   
  Complaint: 21969886
  
  I am rejecting this response because:
  
  My gift card was issued from you company(according to the email of the gift card). AND now my gift card credentials were leaked because of your system, you should be responsible for the loss of my gift card.
  Sincerely,
  
  *****************

  Business Response

  Date: 01/08/2024

  Thank you for your response. We have contacted the merchant's head office and they have advised that the gift card account was closed due to Returns Abuse.
  Once again, we recommend getting in contact with the merchant directly for further assistance.
  Best,

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21969886
  
  I am rejecting this response because:
  CLOSE account has no of the business with gift card fraud. 
  I request Buyatab refund my gift card as they did not protect my gift card properly.
  Sincerely,
  
  *****************

  Business Response

  Date: 12/08/2024

  Hello and thank you for your reply. We have forwarded your details to the merchant directly. Their customer service department will be in contact shortly to address your concerns.

  Best,

• Initial Complaint

  Date:26/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Lowes gift card online from them and it was never activated. When we went to use it at *****, the gift card had no balance. When I called the company, they said the gift card was already used. We never used the gift card.

  Business Response

  Date: 11/07/2024

  Hello and thank you for your message. We can confirm your gift card balance is $0. It was last used on 6/18 for the remaining balance.
  Please let us know if there is anything we can assist with.
  Best Regards,