Business ProfileforSquare One Insurance Services

1. enrolled in the tenannts insurance 2. During payment, I clicked the button for payment but it said it failed to process payment 3. I clicked button again, this time it successfully processed payment and I received confirmation of insurance.4. I saw that I had two pending transactions on my credit card for payment of 3 months premium $57.63.5. I contacted their chat agent, and they told me they can only see they charged once. I decided to wait until the transaction was posted to see if the issue resolves itself.6. After I noticed the two transactions were posted, I contacted their support line. They kept telling me they only see one charge, so I contacted my bank for confirmation.7. My bank told me that they did charge me twice, and I should continue to try resolve this with Square One.8. after some more tries to contact where they kept telling me they only charged once, I sent an email with photo proof from my bank side that I got charged twice.9. They kept confirming that it got charged once, and to wait 7-10 business days for my account to be adjusted. See email.10. after calling ***************************, they did confirm they had issues in their system, and they did initially double charge but they fixed this to show only one charge.11. I doubted their resolution because I confirmed with my bank that the two transactions went through, but all of their support agents were adamant they only charged once and refuse to escalate.Policy #******* Give me back the second charge of $57.63 taken from my credit card as it is an unauthorized transaction caused by errors from your system.