Business Profile
Insurance Services Office
Square One Insurance ServicesHeadquarters
Reviews
This profile includes reviews for Square One Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
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Review fromO. T.
Date: 17/04/2025
1 starO. T.
Date: 17/04/2025
I would like to know how come BBB lets this company so called Square one insurance still in business after so many complaints by unhappy customers?I have been an non at fault accident with this claim #PA1259646 I reported the accident the same day,its been a month I have never heard anything from them,what upsets me even more is, every time I called them its the same thing all of them say' this is after hours department how can I help you? weather you call at 10am or 8pm this is after hours how can i help you/and then after you provide your claim number and policy # , they have the nerves to tell you that , i dont have access to your file but I will take your message, pass it on to the **************** and someone will give you a call within 24hrs, now its been a month my accident car is in my house, not even once someone calls to say that ' we are working on your case or something. I would like to hear from someone what to do? every months they go to your account get money for full coverage and now you need services from that company but all you get is silence from every ******* of the Claim manager's name is Karolina *********** I have also called her 10 times and letf messages , nothing BBB can you help us please? please help us .we all know where the office is in ******* and they are living laverage life by s******* people.
Square One Insurance Services
Date: 17/04/2025
Hi, *****. I'm so very sorry to learn about your experience. Claims are actually handled by the insurer of your policy, which is ****** ******. Square One handles policy sales and service. That said, I will escalate your claim within ****** and ensure that someone contacts you. Again, I offer my sincere apologies for the delays. Regards, ****** ********, President + CEO, Square One.O. T.
Date: 01/05/2025
Mr *** listen to me, This response is the same one you give to all the complaints against your company, everyone who wrote a complaint against Square one , you replied by saying that you are SORRY,We dont need to hear that, we need you to bring changes to the way your company operates and treats their customers, Specially the claim Department, because for any other reasons if someone calls square one they will be able to talk to someone, as long as its not for a claim.Stop saying sorry but go and make changes to that department so that less people will go and report your company to BBB.Have a nice day.Oslou ********Review fromJoanna P
Date: 31/03/2025
1 starJoanna P
Date: 31/03/2025
Called them for a quote for home insurance. I had requested an online quote but wanted to go through it with them on the phone and clarify a couple things. The agent was rude and condescending. She was basically telling me off the whole time, why didn't you log in to your account to request quote ( I have car insurance with them so she had to do extra work to reconcile my account with the new quote), why did you select family use. I kept telling her it was an error and it's just me and she was asking if I have a family and kids. She was also making assumptions that the structure of the house was compromised just because the house was built in the 1900s even though I told her the recent inspection pointed to no serious issues. The quote was 3 times higher than **** clearly the agent misunderstood the condition of the house even though I pointed her to the realtor listing with recent photos showing it was fully renovated or they just slap an exorbitant premium on all old homes despite their actual condition.Square One Insurance Services
Date: 01/04/2025
Hi, ******. I'm sorry to learn that you're unhappy with the service you received. I have reviewed your call with the agent, and I believe that they could have handled the call much better. I apologize for this experience, which was not up to our standards. I will be reviewing the situation with the agent. If there is anything I can do to address your concerns directly, please feel free to contact me at ****************************. Regards, *** ******, Vice President, SalesReview fromIoanna M
Date: 29/03/2025
1 starIoanna M
Date: 29/03/2025
Our home was built 5 years ago. You get your TEMPORARY policy with an online application. You must have a call with one of their staff. It must be recorded calls they do not give you answers in emails. Your details are sent to the underwriters. Then you go back and forth with all their useless concerns like a patio door BOLTED SHUT you CANT open due to no railing or deck yet. Contractor had to install this mechanism or we couldnt get occupancy. They advise me to cancel my existing policy, they take a payment out of your account right away, then they deny your policy over a patio door we cant use. I was left with days to find another policy with a company before my policy expired. DO NOT cancel your existing policy until their rediculous under writers are fine scrutinizing things that dont matter.Square One Insurance Services
Date: 31/03/2025
Hi, ******. Im sorry to hear that youre unhappy with your experience. When customers buy a policy, its in force immediately upon purchase. However, it is standard procedure to have the application reviewed by underwriting, who may request additional information (like photos of the home) afterward. Unfortunately, the missing second-story deck is a liability that prevents us from insuring the home, regardless of how access to the patio door is restricted. We can usually work with the homeowner to offer coverage while such installations are being completed, provided there is an established timeline for those changes. But as we have explained, homes that still require some construction or renovation may be better served by a different insurance provider. Again, Im sorry youre not pleased with the outcome. If you wish to discuss anything further, I would be happy to address your concerns directly. Please feel free to contact me at ****************************. Regards, *** ******, Vice President, SalesReview fromKetsela M
Date: 03/01/2025
1 starKetsela M
Date: 03/01/2025
1-Claim isnt easy to deal with.2-Highly expensive their deductible 3-Looking reasons to cancel your insurance when it comes to claims not to pay.4-Focusing getting business not delivering services. So I give them D- for sure.5-Definitely not recommended this insurance company at all.Square One Insurance Services
Date: 07/01/2025
Hi, Ketsela. I'm sorry to learn that you're unhappy with your experience. I believe we have been clear in our communication regarding our decisions on your claim and your policy. We won't cancel a policy as a result of a claim unless there are exceptional circumstances. If there is anything I can do to address your concerns, please feel free to contact me directly at ****************************, and I would be happy to speak with you. Sincerely, ***** *********, Claims ManagerReview fromWilfried Volker F
Date: 13/09/2024
1 starWilfried Volker F
Date: 13/09/2024
They increased their offer for vehicle insurance by 100% because of a parking accident my wife had 7 years ago, which I wasn't aware of when filling out the application. $1650 more because of a dent 7 years ago. And now I have only 3 days left to find a new insurance for our 2 vehicles. WHY is there nothing like consumer protection in ******? WHY is there no competition in ******? A few businesses control the entire market. More than 5k for 2 vehicles with no accidents and incidents in the last 7 years. I have no words for that. It reminds me on ******* selling chicken breast for 36 CAD per kg, 2 years ago. Just because they can.Square One Insurance Services
Date: 17/09/2024
Hi, ******. I'm sorry to hear that you're unhappy with your experience. We consider claims from the past 10 years for rating purposes. The application asks you to list such claims. While we're usually able to issue a policy right away, we do still validate claim and driving histories afterwards. If we can verify the information provided in the application, there would be no change in the premium. If unreported claims or convictions are discovered, the premium is adjusted accordingly. I understand you've already been in touch with our agents, but if there's anything further I can do, please feel free to contact me at ****************************. Regards, *******************, Vice President, Sales.Review fromJanina J
Date: 04/09/2024
5 starsJanina J
Date: 04/09/2024
Two years ago I moved from ******* to ********. After buying a house I started looking for a home insurance company. I checked a few companies and I found Square One Insurance Services in **********When I started talking with ************************* after a short conversation I knew I called a very professional person. I was very impressed , that's why I am writing to express my great satisfaction with the service provided by Square One Home Insurance agent, *************************. Throughout the process of acquiring home insurance, ***** exhibited a remarkable level of professionalism, friendliness, and knowledge. He walked me through the application process, and kept me informed throughout the process. He was friendly, and very positive. I would recommend ***** very highly to everyone who is looking for home Insurance service.This year I bought a new house. I contacted Square One Insurance , ***** was prompt in his responses. and he helped in a very professional way again..Square One Insurance Services
Date: 06/09/2024
Hi, ******. Thank you so much for taking the time to write this review. We appreciate your business and your feedback on *****. Sincerely, *****************************, President + CEO.Review fromMartine D
Date: 04/04/2024
1 starMartine D
Date: 04/04/2024
They are fighting me on almost everything. I would have been just as better off without insurance by saving the premium payments made to them for their "coverage". 8 months later and still fighting for fair compensation. Their website says "It's traumatic enough when something you love is lost or damaged, so we make sure the claims process is fair, fast and straightforward". But this has been the most painful insurance claim experience ever and it's made the trauma far worse than it needs to be.Square One Insurance Services
Date: 05/04/2024
Hi, *******. Im sorry to learn that youre disappointed with the claims service that you have received. Per my voice message and email communications with you today, I have asked your local adjuster to review, in person, the relevant section of the policy with you and expedite settlement once the requested documents are received. Once again, I'm sorry you're not pleased, but thank you for taking the time to speak with me today. Sincerely, *****************************, Claims ManagerReview fromSheela N
Date: 28/02/2024
1 starSheela N
Date: 28/02/2024
So this Year I had to buy a second Policy for my another property and the lender wanted to add the policy on both my property .I had several conversations with ******* and explained in details as to what I wanted done . The situation with ******* started when I had done monthly payments for my second Policy I filled out the bank detailed form and the payment came out from my checking account on the same day which was fine .******* very poor customer service - I needed to pay the difference on my first policy , she did not ask or tell me the amount needed or how I wanted to pay she assumed her self and applied the funds from my from the savings account . I only have checking account. This is what I do not understand how can Square one apply for the funds from my checking account on second policy and then turn around at the same time apply funds from savings account for the first policy. I certainly was not aware till the bank came to me and said the funds denied from savings account . I reached out to Square one and ****** answered the phone so I explained to her the details and she said that I applied the funds from savings account and argued with me and reading from some sort of chit sheet . The bank pulled the details for me and told me that Square one applied the payment from their system and the told ****** this but she kept on arguing with me . I told her that ******* was the one with poor CS and did not explain to me what she was doing on my policies and payments. I requested to ****** that Square one should reimburse me the $20 since it was their system that used checking for second policy payment and then turn around and use savings account for the first policy payment on the same day it did not make sence. This girl ****** is very ********** and said she will do no such thing very poor CS on her part. I told her I will not be renewing my policy with square one going forward. I will be talking to my friends and family and telling them my experince.Square One Insurance Services
Date: 29/02/2024
Hi, ******. I'm sorry to learn about the issues you experienced. You're absolutely correct, our team should have done better. I understand that you have talked with *******************, our vice president of sales, and she has resolved the matter to your satisfaction. Again, I'm sorry for the issues you experienced. Sincerely, *****************************, President * CEO.Review fromDavid K
Date: 24/12/2023
5 starsDavid K
Date: 24/12/2023
The online application was quick and easy. I first tried TD and Cooperators process online, but after wasting my time, their sites both said I need to have a phone call with a sales agent. I think its just a process they use to upsell people.I then searched online and checked out Square One with the Better Business Bureau.Mine was a fairly simple Tenants policy, something that I finally decided to stop procrastinating about getting!As I watched an apartment fire across the road, and the unbelievable damage done to the attached units by water and smoke, I completed the application and payment arrangements.I received my policy in my email before the fire trucks left!Square One Insurance Services
Date: 26/12/2023
Hi, *****. Thanks for taking the time to submit this review. And thanks for choosing Square One as your home insurance provider! ******, *****************************, President * CEO.Review fromMaria M
Date: 24/07/2023
5 starsMaria M
Date: 24/07/2023
Exceptional customer service, Professional, courteous, and efficient, Sulfa handled my inquiry,Square One Insurance Services
Date: 25/07/2023
Hi, *****. Thank you so much for taking the time to write this review. I greatly appreciate the feedback on *******. We're lucky to have her as a member of the Square One team. Cheers, Daniel M*******, President + CEO.
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