Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tooked out a loan with progressa. Original it was for 8 thousand. Anyway I missed a few payments and it was sent to a collection agency called *****(national debt management). Its been over a year that I have been doing payments and instead of it going lower the loan amount is now at ******. Supposedly the interest rate is something like 40% a day. That is what progressa charges. I have tried speaking to both companies about lowering the interest, but nothing they can do. Is this legal? Can they charge people this. I want to pay this down but feel like its just getting higher by the day

  

  Business Response

  Date: 27/02/2025

  Dear **** *****,
  
  Thank you for your inquiry. After reviewing the date you accepted your loan with Progressa, we can confirm that the interest rate is both accurate and lawful.
  
  To clarify, the interest rate is based on an annual percentage. We can assure you that we do not charge an interest rate of 40% per day.  Given the public nature of this response and to protect your privacy, we are unable to provide any specifics as it relates to your loan.
  
  We encourage you to continue working with the agency to resolve this matter.
  
  Regards,
  The Progressa Team

  Customer Answer

  Date: 28/02/2025

   
  Complaint: 22926238
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 13/03/2025

   
  Hello. Please see attached regarding to my loan. Im trying to fix this but the interest is a lot per day. They have received over ***** and the amount gets higher 
  Lisa 

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progressa account was part of consumer proposal which is attached and was fully performed as of june 30 2023 As of today march 11 2024 they have been reporting for *** and feb with missed payments in 2024 while the company has already been paid off by the trustee of ***** and ***** & associates inc.all documents are attached can be reviewed

  

  Business Response

  Date: 27/03/2024

  Dear, *****,
  
  Thank you for taking a moment to share valuable feedback about your encounter with our company. Your feedback is important, and we rely on hearing from our customers to continuously grow and improve.
  
  We apologize for any inconvenience or frustration you may have experienced due to mistakes made to your credit bureau. To correct the mistake we have sent a request to update the credit bureau to reflect that the missed payments for ******* and February are removed and that the loan has been closed.
  
  Thank you for your business and for giving us the opportunity to improve our systems to avoid this mistake from occurring again.
  
  Warm Regards,
  Progressa Team,

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21418628
  
  I am rejecting this response because: Account Dates the last reported still stats 2024/02/09 needs to be corrected before i accept any resolution on this matter.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:21/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for loan through Spring Financial. Who forwarded me to **** *********. A hard credit check was done. I was declined. Spring Financial then forwarded me to Progressa. I explained to the agent at Progressa I was just declined and I didnt think it was a good idea to do another hard credit check. He told me it would count as multiple shopping on my credit report. I felt pressured by the agent into agreeing to a hard check. And again I was declined. Under the circumstances. The agent should not have did a hard credit check, or even an application. I would like to have the hard credit check removed. I really hope someone from Progressa is aware of the nightmare I went through all starting with Spring Financial.

  Customer Answer

  Date: 17/01/2024

  Progressa did a hard credit check on October 25,2023

  

  Business Response

  Date: 07/02/2024

  Good afternoon ******,
  
  Thank you for your email.  As discussed via phone, unfortunately my access to the BBB account was not working and we needed to make personnel changes to BBB's contact list.  Having said that, since being made aware of this complaint and having spoken to you, we have been actively seeking a solution inside the business.
  
  Sadly, again I'm not able to log in and provide a response as my login is not functioning.  I wonder if this is typical of the platform? It is a bit more challenging if I need to reach out to you directly each time I attempt to login.  It seems that my login functioned the day we reset but has failed to work ever since.  With that being said, below is our response to the complaint.
  
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  First we are grateful that ************** reached out and provided his valuable feedback and we deeply regret his dissatisfaction with Progressa. 
  
  His feedback was taken seriously and has resulted in both training and policy changes within the organization to provide a better client experience going forward.  Progressa's commitment is to help ********* improve their financial health and it appears in this case we fell short.  With respect to ****************** request to remove the Progressa credit check, we have been advised that ************** needs to reach out to ********** directly.  They will then reach out to us and we will certainly support his application to ********** to have the check removed from his report.  We regret we are not able to action this request on his behalf.
  
  Again we are grateful for his feedback that has led to some important changes at Progressa and we welcome the opportunity to support his application to **********.
  Warm Regards

  Customer Answer

  Date: 07/02/2024

  
  I have been told by ********** that Progressa must contact ********** with a checked in Error request to remove. Then they will remove the hard Inquiry. Please do this for me. You have no idea how important this is to me. 

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:22/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At no point did I give Progressa any consent especially not written consent to contact my creditors or Collection Agencies.The way my loan was declined was not done in a professional manner.1. Banking information 2. Interview 3. Told to ask for Settlement amounts from ******************* as Progressa HAD TRIED TO REACH OUT WITHOUT SUCCESS.4. Send in VOID CHEQUE/BANK WITHDRAWAL FORM 4. Reviewed by the underwriting team.5. Declined due to unstable banking.My banking information was sent in on day one. This was very clear and my creditors/collection accounts should never have been contacted. I at no point would have asked for settlement amounts had I known the process was NOT approved.Please read below.Where required by law, we will only collect the foregoing personal information where you have provided your separate, informed and written consent to personal investigation as defined in The Personal Investigations Act.This is from your company website and has NOT been followed or respected.Thank you,**************************** ************

  

  Business Response

  Date: 02/03/2023

  Dear *****************,
  
  Thank you for your review. All feedback is important to us,and we are sorry to hear of your negative experience.
  
  On review of the interactions you had with our agents, we certainly could have done a better job at clearly communicating to you both the go forward options as well as Progressas limitations. Our loans range from $500 to $15,000 and unfortunately any request below or above that range we are unable to fulfill at this time.  Having said that, at times our clients choose to segment their debt and we are able to help them satisfy one or two items they have in collections providing the amount is no more than $15,000. We should have provided you with more complete information around these ranges and the options available to you.
  
  As a direct pay lender, and as part of our promise to resolve a collection item, it is required that the loan amount to resolve the debt in question is mutually agreed to by both our client and the Agency holding the debt. This agreement on the loan amount, then provides our Underwriting team with the information necessary to make a credit decision of approval or decline. Without a mutually agreed loan amount we are unable to process the loan application or seek a balance letter from the agency.  We believe we failed in communicating this fact to you in a clear fashion.
  
  Lastly, your concern for privacy is taken very seriously and one of the reasons we record every interaction with our agents to ensure that our privacy statements are read aloud to all clients and that we obtain recorded verbal consent from each and every client in order to move an application forward. We also advise at the outset of every call that the call is being recorded for quality assurance and training purposes.
  
  Again, we apologize for the lack of clear communication and will review these items with our staff in an effort to improve going forward.
  
  We hope this helps clear up any concerns you may have.
  
  Of course, if you have any questions, concerns, or would like to discuss further, we welcome you to contact our office toll-free, at **************.
  
  We look forward to assisting you in the future.
  
  Warm regards,
  
  The Progressa Team.