Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against EasyPark for a parking violation issued on Mar-25 at EP304B.(Violation#:EP3233925426) I arrived at the parking lot at 3:23 PM, which was the exact time my parking session ended. I was issued a violation at 3:24 PM, although I had paid for the hours I parked. Upon discovering the violation, I immediately looked for and contacted the enforcement officer. He informed me that according to his system, my payment had expired for almost an hour, which was incorrect. He suggested that I file an appeal. I followed his advice and filed the appeal with payment screenshot, but it was rejected without considering the details of the situation.I believe the fine was issued unfairly and unreasonably for the following reasons: 1,The staff who issued the fine did so based on a system error, which showed that I had exceeded the parking time by over an hour, not due to a 1-minute overstay. Upon realizing the situation, the staff advised me to file an appeal, as he was unable to cancel the fine. 2,I arrived at the parking lot at 3:23 PM. I was with my child and it took us about a minute to walk to the parking spot. This is not an intentional violation of parking rules. After speaking with the staff, I immediately left the parking lot before 3:36PM. The extra ten minutes were used to discover the violation, find the staff member, and discuss the issue with him. There was no violation of occupying a parking space without paying. 3,As a user, I complied with the parking lots rules, paid the required parking fee, and parked on time without any issues. However, they insisted on issuing the fine for a mere 1-minute overstay, which raises questions about whether the fine was issued to punish a violation or as a way to profit from fines.I kindly request that EasyPark reconsider and cancel this violation, as I believe it was issued based on a misunderstanding and technical error, and I was not intentionally violating any parking regulations.

  Customer Answer

  Date: 27/03/2025

  Pls see attached easypark ticket for your reference.

  Customer Answer

  Date: 27/03/2025

  I did attach the picture and have no idea why it does not show up. I tried one more time, could you pls let me know if you could see it? if not, could you offer another way to upload? thanks a lot.

  Business Response

  Date: 31/03/2025

  Hello,

  After further reviewing your appeal, we have already concluded a decision to help your by reducing the violation to the equivalent daily max rate minus the amount you have paid for parking.

  This decision was based on the expired parking session when the patroller scanned your plate number on site. Unfortunately, as previously stated in our communications with you, out lots do not have grace periods and even a minute of difference will be subject to a violation.

  Please note that this reduction is a one-time educational courtesy and we might not be able to reduce future violations for the same reason.

  Also, we've confirmed a payment made already for $17.40 on March 29th, 2025. This is considered as settlement to the infraction and we will not close this ticket as we consider it resolved.

  We appreciate your patience and understanding.

  Kind regards,

  EasyPark

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  and the case can be closed.
  
  Sincerely,
  
  Jiang

• Initial Complaint

  Date:27/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27/03/2025 , I parked at an EasyPark lot in downtown Vancouver and paid for 2 hours of parking via ZipBy (a partner app accepted at the location). The machine on-site clearly stated that a 2-hour session purchased late at night would be valid until 6:00 AM. Based on that, I paid approximately $12 through the ZipBy app.Despite paying in good faith through an accepted platform and relying on EasyParks own messaging, I received an $82 violation notice. I later learned that the ZipBy app had only registered 2 exact hours from the time of purchase, not until 6am as the physical signage suggested.I contacted ZipBy and confirmed this mismatch in how time is calculated between the app and EasyParks machines. The result is a confusing, misleading system where customers can easily be penalized despite following all posted guidance.EasyPark offers no way to speak to a human being. Their appeal form only allows six narrowly defined dispute categories, none of which apply to inconsistent instructions between EasyParks own signage and their app partners. This feels like a deliberate trap to issue fines to people whove already paid.This is misleading business practice at best and feels like a systemic issue designed to generate revenue rather than provide fair, transparent service. I am requesting a refund of the $82 violation and formal clarification from EasyPark regarding how overnight parking should be handled when using ZipBy.

  Business Response

  Date: 28/03/2025

  Hello, 
  
  Thank you for contacting EasyPark Vancouver.
  
  Upon reviewing, the violation was issued because your parking session had expired.  At this time, we are only able to confirm a valid payment from 8:43pm to 10:43pm at ******************************************************;on 3/26/2025.
  
  As these are unattended facilities, we are unable to cancel this violation as we cannot confirm how long your vehicle was parked without a valid payment made. 
  
  Our lots do not have a ***** period and payment is required the entire time your vehicle is parked. 
  
  You can make payment for this violation online at *************************. Should you choose not to pay this violation, it will continue to escalate and we will contact you by letter at a future date. Please note that after 90 days, all violations will be passed on to third-party collections.
  
  
  Regards, 
  Easy Park Client Services

• Initial Complaint

  Date:26/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a violation (EP3234021020) in lot PB62. There was a storm outside, I am from out of town but want to visit again, and I genuinely didnt see any pay stations or parking signage near the remote area I was parked in. No markings on my spot aside from faint lines. I now know that every spot in *********************** is to be paid for. I did not know, I feel like I wasnt given much of a chance to know, and Im sorry, really am pleading relaxation for this case. Please be informed that I understand my mistake in this instance, and sincerely am requesting for one-time educational courtesy exception as it was done unintentionally and I have never been at fault for any violation before. I apologize, and genuinely did not see any signage or pay station near my spot. Please cancel the violation, I hear everything that has been mentioned to me via email and am pleading relaxation as it will be extremely devastating to me during this time.

  Business Response

  Date: 28/03/2025

  Hello,

  After a careful review by one of our managers, we have reduced your violation to its base amount of $69 as a one time courtesy. 

  Please make payment to this violation within 2 days, failure to pay the violation will result in increased penalties. If payment is not made within 90 days, your violation will be sent to third-party collections.
  
  To make your payment, please visit our online payment portal at *****************************************************.
  
  Kind regards, 
  EasyPark Client Services

• Initial Complaint

  Date:26/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute parking violation #EP3234216516, as I have never parked in an EasyPark lot and was unaware of this ticket until receiving notice. I respectfully request a waiver of this fine on the following grounds:1. Mistaken Identity or Clerical Error I have no recollection of parking in an EasyPark lot, and I believe this ticket may have been issued in error.2. Lack of Notification I did not receive any ticket on my vehicle or prior notice, preventing me from addressing this matter in a timely manner.3. Financial Hardship The fine amount of $95 places a significant financial burden on me. As a responsible driver with no prior violations in EasyPark lots, I find this unexpected charge difficult to afford.4. First-Time Consideration Given that this is my first-ever parking ticket (if valid), I respectfully request leniency and a waiver as a courtesy.I sincerely appreciate your time in reviewing this matter and request that the ticket be dismissed. Please let me know if any additional information is required. I look forward to your response.Thank you for your understanding.

  Business Response

  Date: 26/03/2025

  Hello, 
  
  Thank you for your contact regarding the above-noted violation.
  
  Unfortunately, we cannot find a payment that covers the time the noted violation was issued.  As no payment was made, we cannot cancel this violation as Lot 106 - Sunset on Fraser is a paid parking location, and payment is required for the entire duration of your stay.  
  
  There is sufficient signage throughout the lot that indicates payment is required.  As these are unattended facilities, we cannot confirm how long your vehicle was parked without a valid payment. 

  Also, we have attached images uploaded by the patroller when the violation was issued.

  You can make payment for this violation online at ***********************************************. If you don't want to pay this violation, it will continue to escalate, and we will contact you by letter at a later date. After 90 days, all violations will be passed on to third-party collections.
  
  Best regards,
  EasyPark Customer Service 

  Customer Answer

  Date: 26/03/2025

   
  Complaint: 23117199
  
  I am rejecting this response because:

  Dear EasyPark Dispute Resolution Team,
  Thank you for your response and for providing the images related to parking violation #EP3234216516. I appreciate the opportunity to clarify my situation and respectfully request a waiver for this ticket.
  I live nearby and was unaware that my vehicle was in a paid parking zone at **************** on ******* Based on my understanding, parking in this lot is free after 6 PM, and I believe my vehicle was there for 5 min only. If there was any misunderstanding regarding the timing or enforcement, I kindly ask for a review of this detail.
  Additionally, I was not aware of this issue until I received your correspondence. This was an unintentional mistake, and had I known payment was required, I would have ensured it was made.
  As this is my first-ever parking violation, I sincerely request a waiver of the fine as a goodwill gesture, financial hardships and under educational grounds. Moving forward, I will be more careful in reviewing parking signage and payment requirements in EasyPark lots.
  I appreciate your time and consideration and hope for a favorable resolution to this matter. Please let me know if any further information is required.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 28/03/2025

  Hello, 
  
  Thank you for your contact regarding the above-noted violation.
  
  Unfortunately, we cannot find a payment that covers the time the noted violation was issued.  As no payment was made, we cannot cancel this violation as Lot 106 - Sunset on ****** is a paid parking location, and payment is required for the entire duration of your stay.  
  
  There is sufficient signage throughout the lot that indicates payment is required.  As these are unattended facilities, we cannot confirm how long your vehicle was parked without a valid payment. 
  
  You can make payment for this violation online at *************************. If you don't want to pay this violation, it will continue to escalate, and we will contact you by letter at a later date. After 90 days, all violations will be passed on to third-party collections.
  
  Best regards,
  EasyPark Customer Service 
  
  

  Customer Answer

  Date: 31/03/2025

   
  Complaint: 23117199
  
  I am rejecting this response because:

  I was not aware of this violation until I receive a mail. I would like to request a reduction in the penalty amount on the grounds of first-time educational consideration and financial hardship. This was an unintentional oversight, and I was not fully aware of the specific payment requirements at the time. I understand the importance of complying with parking regulations and will ensure this does not happen again in the future.

  Additionally, given my current financial situation, the full penalty amount presents a significant burden. I kindly request leniency in reducing the penalty as a one-time consideration. Your understanding and assistance in this matter would be greatly appreciated.
  Please let me know if there is any possibility of a reduced amount or an alternative resolution. Thank you for your time and consideration.
  Best regards,

  Sincerely,

   ******* *********

• Initial Complaint

  Date:24/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2025 I parked at ********* Location EP303 - ***************************************** at 1:53 pm. I went to the machine and put in my credit card. It said to remove it and I did. It didnt ask for my licence plate or stall number, but it looked like it took my payment for $6.20 and said it was valid until 3:07 pm. I took a picture of the screen because I wasnt 100% it worked. Upon return I was shocked to see a ticket for $82.00 on my window. Violation: EP323392415 Issue Date: 03/04/2025 02:47 pm Patroller: AR198160 Licence Plate: 732RMX Code: EP - NPMFP Reason: Payment Not Made For Parking It is obvious to me now that the machine was broken and not working. I emailed EasyPark and they stated that I should have downloaded their App and paid through it. I do not know how to download an App? on my phone. I do not believe I should be penalized for their broken machine or not knowing how to pay through an App!

  Business Response

  Date: 26/03/2025

  Hello,

  Upon further reviewing your appeal, the violation is valid because the machine was working properly at the time that you parked at Lot 303. We have reviewed our records and found that all pay stations/meters did have a record of consistent payments made by other customer on March 4th, 2025. Unfortunately, your payment attempt did not go through completely because the steps were not completed properly.

  At this time we cannot cancel this violation for the reason that there was no payments confirmed for cover the parking session.

  You can make payment for this violation online at *************************. As previously explained, should you choose not to pay this violation, it will continue to escalate and we will contact you by letter at a future date. Please note that after 90 days, all violations will be passed on to third party collections and no longer subject to an appeal.
   
  Kind Regards, 
  EasyPark Client Services

  Customer Answer

  Date: 30/03/2025

   
  Complaint: 23100000
  
  I am rejecting this response because:
  You reviewed records and found that ALL pay stations/meters were working? I just want to know about this one.
  

  If your meter was working properly Explain why the screen was stuck and says permit details and 234MDS?
  

  It is your responsibility to ensure your pay stations/meters are in working order.
  

  I was willing and tried to pay for parking that day.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/04/2025

  Hello,

  While we appreciate your attempt to make a payment for your parking session, the screenshot you provided showed that the machine was giving instructions to either "Tap or Insert" your card to make a payment. There were no errors appearing on the meter screen.

  Furthermore, even if a parking meter is not operational, you must still pay using one of the accepted mobile apps. Our parking meters will indicate that payment through a mobile app is necessary if the meter is out of service. Parking meters may experience outages due to their reliance on wireless SIM cards, which is beyond our control. There are several mobile apps available for Lot 303 such as Honk, Park Mobile, and ZipBy.

  At this time, as no payments were confirmed, we cannot cancel this violation and it remains valid, unfortunately.

  Please make the payment promptly to avoid further action. Unpaid violations may result in your vehicle being towed from any EasyPark location. You can pay online at ***********************************************. If the violation remains unpaid, it will accumulate, and we will send you a follow-up letter. After 90 days, unpaid violations may be referred to a third-party collections agency.
   
  Best regards,
  EasyPark Client Services

  Customer Answer

  Date: 10/04/2025

   
  Complaint: 23100000
  
  I am rejecting this response because:
  It is unreasonable.

  The pay station isnt even there anymore. Why is that? Too many complaints? Pay station not working?
  

  Why would there be a permit Number  and licence plate displayed on the screen? Doesnt make sense. 

  May experience outages due to wireless SIM cards?? Show me that it was working. 
  

  And again you can not expect all people to use an app if YOUR Machine is BROKEN!

  Why does your company have so many complaints? You try to scare people to pay. Not very CANADIAN!

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:24/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in one of their underground lots because I was visiting a company in that building. When I parked (the lot was completely empty), I went to the sign about how to pay for parking (either Zipby or Honk app, both of which I have). I tried to access both apps, however, had absolutely no phone signal at all. I went to the stairwell to look for a kiosk, but there was none. I went up to the lobby (assuming there would be a kiosk there), but again, no options and still absolutely no data. I finally found an open wifi signal, managed to access Zipby and tried multiple times to submit it, but it kept on failing. I finally went back down to the parking lot, to find that I had received a ticket while trying my best to pay for parking!! I suspect they were waiting for me to leave to give me a ticket immediately. I earnestly was trying to pay and have offered to pay some admin fee to cover the time I was there, however, they have refused to accept my appeal.

  Business Response

  Date: 26/03/2025

  Hello,

  Upon reviewing your appeal, we have given you an explanation that unfortunately, we cannot find a payment that covers the time the noted violation was issued.  As no payment was made, we cannot cancel this violation as Lot 190  is a paid parking location, and payment is required for the entire duration of your stay. There is sufficient signage throughout the lot that indicates payment is required.  As these are unattended facilities, we cannot confirm how long your vehicle was parked without a valid payment.

  Furthermore, Lot 190 has meters available in cases that customers cannot pay using mobile apps due to connection/reception issues.

  At this time we cannot cancel the violation for the sole reason that there was not payments confirmed to cover the parking session.

  You can make payment for this violation online at ***********************************************. As previously explained, should you choose not to pay this violation, it will continue to escalate and we will contact you by letter at a future date. Please note that after 90 days, all violations will be passed on to third party collections and no longer subject to an appeal.
   
  Kind Regards, 
  EasyPark Client Services

  Customer Answer

  Date: 26/03/2025

   
  Complaint: 23099384
  
  I am rejecting this response because: I acknowledge that I did not pay for parking, however, I was not given enough time to do so given the issues in the lot. I spent at least 10 minutes at the parking sign within view of my car trying to get any of my apps to work. It indicated that there were parking meters in the lobby, however, when I went up the stairs, and went around the building, there was no parking meter in the lobby of the company that owns the building. I have no idea where there might be meters, but I certainly couldn't find them. This lot looks like it just recently opened, given that the entrance was partially blocked by construction, so perhaps there is some infrastructure still missing.

  By the time I got back down to the parking garage to move my car (since I couldn't figure out how to pay), I already had a ticket. I would be happy to pay a reduced rate for this violation, since I had every intention of paying for parking, but the full rate is unfair given the reliance on apps in a lot without cell service.

  Sincerely,
  
  ******** *****

  Business Response

  Date: 28/03/2025

  Hello, 
  
  After a careful review from one of our managers, your violation has now been reduced to $25.00.  This is the equivalent to the daily maximum rate at ************************************************ .
  
  Please know this is an educational reduction. In the future, a violation issued under similar circumstances might not be reduced.
  
  This reduced rate will be valid for two business days. To expedite your payment, please visit our online payment portal at *****************************************************.  Should you choose not to pay this violation, it will continue to escalate and we will contact you by letter at a future date. Please note that after 90 days, all violations will be passed on to third party collections.
  
  Best regards, 
  EasyPark

  Customer Answer

  Date: 28/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This reduced fine is more reasonable and I have already paid it online. Thank you for your consideration.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With reference to Violation # EP3234911746, I would like to humbly request to appeal for the exemption of my parking ticket please. ??I came to the aquarium along with my two small kids for an event. It was my first time going to Vancouver , and we were told the event would be over within 2 hours of time. I, myself bought the original parking ticket for 2 hrs, but at the event with small kids, could.not manage since it was not very convenient to go out all the back to parking station with the kids or leaving them at the venue alone and as also, am not very tech savvy using mobile apps. Things happen when you are with small kids and we can't have much control over them like the kid vomitted and I had to take them to washroom to change everything which took me longer than expected. I immediately paid the parking for next 1 hour as soon as I manged to come out from the exit of premises. Then I noticed the violation ticket on my vehicle. During this ****************** to me a violation ticket for $70 was placed on my vehicle.I had no intension of not paying for parking, I was not trying to get away with anything. With kid, it took me way more than longer I had thought to reach back to the parking where my car was parked. I traveled over 2 hours to get to the event, paying for parking is not part of my everyday routine,and I thought I was following the rules. I have done everything in my power to remedy the situation, and lost hours of time traveling to this place. I am not trying to get out of spending $4 parking. I paid it asap at my physical convenience possible at that time. I have never made any default before & wasnt looking for free parking. Please find attached the screenshots ******* bank confirming the payment was made by me. The last digit of number plate was entered incorrectly by mistake when paying for the extended period.I plead you to reverse your decision as it was out of my control. I am on a fixed income & this will create a huge hardship.

  Customer Answer

  Date: 07/03/2025

  My full name is ******* ***.

  Responding to the clarification asked. Thank you 

  Business Response

  Date: 07/03/2025

  Hello,

  After reviewing your previous appeal with us, we have sent communication explaining the breakdown of events when the violation was issued.

  Mar 02, 2025 11:42 AM - 1:41 PM
  Mar 02, 2025 2:42 PM - 3:42 PM
  Your violation was issued at 2:01 PM.

  In summary, the parking session was expired for 20 minutes already when the patroller scanned your plate and issued the violation. Additionally, your 2nd parking session was not made until after 41 minutes of issuance. Unfortunately, the gap between the time that your first session expired and the time you extended the parking was a total of roughly 1 hour. Unfortunately, due to this reason, we cannot cancel this violation and it remains valid.

  If you have any further evidence to support your appeal that has not been reviewed please forward it here as based on all the evidence presented we are unable to cancel this violation. At this time please note that no further communication will occur unless new information is provided. 
   
  You can make payment for this violation online at *************************. As previously explained, should you choose not to pay this violation, it will continue to escalate and we will contact you by letter at a future date. Please note that after 90 days, all violations will be passed on to third party collections and no longer subject to an appeal.

  Thank you,

  EasyPark

  Customer Answer

  Date: 10/03/2025

   
  Complaint: 23032076
  
  I am rejecting this response because: 

  Please be informed that I agree and accept my mistake, and sincerely  requesting for one time exemption as it was done unintentionally and I have never made any violation before

  Plesse cancel the violation, I go with everything you mentioned and want to plead relaxation as it will be too hard on me. 

  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 13/03/2025

  Hello,

  After careful review from one of our managers, we have reduced the violation to $57. This is equivalent to the base amount minus the total amount of parking that was paid for.

  Please know this is an educational reduction. In the future, a violation issued under similar circumstances might not be reduced.
  
  This reduced rate will be valid for two business days.  To expedite your payment, please visit our online payment portal at *****************************************************.  Should you choose not to pay this violation, it will continue to escalate and we will contact you by letter at a future date. Please note that after 90 days, all violations will be passed on to third party collections.
  
  Best regards, 
  EasyPark

  Customer Answer

  Date: 17/03/2025

   
  Complaint: 23032076
  I am rejecting this response because:

  I understand the importance of adhering to parking regulations. Here, I would like to sincerely thank you for taking your time and looking into the said matter. On the day in question, as I have already mentioned, I was attending to a small kid, with their urgent needs of taking to washroom as the kid vomitted, clean-up after, these urgent matters made me unintentionally overlooked the parking restrictions.

  Given the circumstances, I humbly and kindly ask for your understanding and consideration in waiving the penalty associated with this ticket. I assure you that this was an isolated incident, and I'll be more vigilant in the future to avoid any such occurrences.

  Please waive off the penalty as it was my first error unintentionally, I have never done any parking mistake before. The penalty is going to hit me really hard as am on fixed income and it's very difficult to arrange for the funds. 

  I really appreciate your attention to this matter and look forward to your favorable response please. Thank you foe your time and understanding.

  Sincerely,
  
  ******* ***

  Business Response

  Date: 19/03/2025

  Hello, 
  
  After a careful review from one of our managers, we have cancelled the violation as a one-time educational courtesy.
  
  Please know this is an educational cancellation. In the future, a violation issued under similar circumstances will not be voided.

  We'd like to emphasize that our lots do not have a ***** period and payment is required the entire time your vehicle is parked.
  

  Thank you for choosing EasyPark.

  Customer Answer

  Date: 19/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:14/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easypark (Shipyards Lot)I paid for 2 hours parking (~$10). The parking expired and while I was purchasing an extension offsite on my cellphone (an additional ~$9 was paid to Easypark and the parking was extended, but with a gap) they issued a violation. I filed a customer service complaint and was told they have no ***** period and no flexibility, and that I was required to pay their $82 fine. This is very similar to other customer complaints, the company obviously does not care in the least about treating their customers properly.

  Business Response

  Date: 22/01/2025

  Hello,

  Thank you for reaching out to EasyPark.

  Upon reviewing, the time gap from when the parking session expired and when the next session started was a total of 35 mins.

  Your parking session expired at 1:59pm and the next session didn't start until 2:34pm.

  Unfortunately, this gap is too long that's why this violation is being upheld. Our lots do not have any ***** periods and payments are always required for the entire duration of your stay.

  We appreciate your patience and understanding.

  Best regards,

  EasyPark

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2024, I parked in an EasyPark lot and paid $14.35 using the ZipBy app. My payment was valid until 1:30 PM, but I received a violation at 1:20 PM, ten minutes before the session ended. This violation resulted from a technical glitch in the ZipBy app, which delayed processing despite my valid payment.I immediately contacted EasyPark and ZipBy to appeal the ticket and provided evidence of my payment. Despite multiple follow-ups, EasyPark upheld the violation and escalated the issue to D&A ************** for collections. The collection agency is now demanding $130 for the violation. I continued to seek resolution in good faith, but ***** did not respond to my requests for clarification of the error. EasyPark refused to reconsider my appeal, even though the issue arose from a system error beyond my control.I believe this escalation to collections and the demand for $130 is unfair, given that I made the payment in good faith, and the error was due to the apps technical failure. This situation has caused me significant stress, and I am now concerned about potential damage to my credit report.I request EasyPark to:1. Cancel the violation and recall the matter from collections.2. Confirm in writing that no negative report will be made to any credit bureau regarding this incident.3. Acknowledge that I paid in good faith and this issue arose from a system error, not negligence on my part.

  Business Response

  Date: 17/01/2025

  Hello,

  Thank you for reaching out to EasyPark.

  Upon reviewing our records, unfortunately, it appears that the violation was upheld ultimately for the reason that the parking session on zipby was not extended in accordance to cover the time when the violation was issued.

  The payment we have on the system from zipby started at 11:28am and ended at 12:58pm. The violation was issued at 1:08pm. The time gap from when the violation was issued and when the parking session expired does not fall as a basis for us to cancel the violation. Our lots do not have grace periods and valid parking session, including timely extensions are always required.

  We hope this further clarifies our stance on this matter, and we thank you for your patience and understanding.

  Regards,

  EasyPark

  Customer Answer

  Date: 22/01/2025

   
  Complaint: 22785465
  
  I am rejecting this response because:

  
  I appreciate EasyParks response, but their reasoning is incomplete and does not fully address the issue.
  1. I attempted to extend my parking session, but ZipBy failed to process it. This was a technical failure, not my negligence. I made every effort to ensure my parking was covered.
  2. I immediately reached out to both EasyPark and ZipBy to resolve the issue. Despite multiple follow-ups, ZipBy never responded, leaving me with no way to correct the issue at the time.
  3. I am willing to pay the missing amount that ZipBy failed to process, but I do not accept the full violation fee. Since I acted in good faith and tried to resolve the issue promptly, it is unfair for me to be penalized with a $130 violation.
  

  Requested Resolution:
  1. I request that EasyPark accept payment for the missing amount and cancel the violation fee since the issue arose due to ****** failure, not my actions.
  2. I also request written confirmation that this will not be reported to credit bureaus and that the matter will be resolved without further collection efforts.

  
  I appreciate BBBs continued assistance in mediating this issue fairly.
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 29/01/2025

  Hello,

  Please see our responses addressing your concerns that you would like to be answered:

  You have mentioned on your previous reply that the violation was issued at 1:20pm and your payment was valid until 1:30pm. Both timestamps are not matching our records. The violation was issued at 1:08pm, and your payment was valid only until 12:58pm. PLEASE SEE ATTACHED IMAGES FOR REFERENCE.

  
  Requested Resolution:
  1. I request that EasyPark accept payment for the missing amount and cancel the violation fee since the issue arose due to ZipBys failure, not my actions.

  Unfortunately, there was no glitch found from the ZipBy Payment system on August 26th. There were transactions that were coming in properly during the time that you made your payment. Also, there was no record of any attempts to extend that parking time after your session expired at 12:58pm. PLEASE SEE THE ATTACHED IMAGES FOR REFERENCE.

  2. I also request written confirmation that this will not be reported to credit bureaus and that the matter will be resolved without further collection efforts.

  As this is a VALID violation, this will remain in collections until the outstanding violation balance is settled. We have reduced the violation to the original base amount of $82 as a one time courtesy and it's only valid for 2 days. Please settle the infraction on our website at *****************************************************.

   

  Regards,

  EasyPark

  
  

  Customer Answer

  Date: 30/01/2025

   
  Complaint: 22785465
  
  I am rejecting this response because:

  
  I actually want to accept the resolution, but the $82 reduction is not reflected in the payment portal, which still shows $130 (see attached).
  
  I am willing to pay to resolve this matter within the 2-day deadline, but I request the following before proceeding:
  - A further reduction in the amount, considering the stress and delays caused by ZipBys lack of response.
  - Immediate update of your payment portal to reflect the correct reduced amount so I can process the payment.
  - Written confirmation that once I pay, this matter will be fully resolved and no negative report will be made to any credit bureau.

  
  I am prepared to settle this matter immediately once these requests are addressed. Please confirm as soon as possible.
  Sincerely,
  **** *********

  Thanks.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I park at **************** to go around the corner Ernes ice cream that its locate at *********, the number of the parking was ***** by PayByPhone that I have the app on my cell with a profile. I been back and forth on emails without any solution the same pictures I will attach here are the same I sent, but now I find out that the ticket has a different location for the address that I was parked and now they sent a letter that my company will do a payroll deduction. Its really sad to find out that my company its not supporting me, so thats the reason I been doing the complaint for something I never did.I dont know what else they want of proof, or maybe they can show me a picture on which supposedly I fail ************ regards

  Business Response

  Date: 17/01/2025

  Hello,

  Thank you for reaching out to EasyPark.

  Upon reviewing your appeal, and as previously mentioned in our email response, your vehicle with license plate ****** was issued a ticket at Lot ********************** of EasyPark. Unfortunately, that screenshot of the payment you attached from paybyphone was for a different parking lot that's not managed by EasyPark.

  For that reason, unfortunately, we are unable cancel this violation as your vehicle did not have a valid session to stay at Lot 139 on Nov. 23rd.

  We've attached an image of the vehicle that was uploaded by the patroller when the violation was issued as reference.

  Once again, we appreciate your patience and understanding. Hopefully this further clarifies our stance on this matter.

  Best regards,

  EasyPark

  Customer Answer

  Date: 23/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********