Business Profile

Parking Facilities

Impark

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Important information

Customer Complaint:
In order to expedite complaint processing with Impark, please provide the notice number and plate number in your complaint details.

Complaints

This profile includes complaints for Impark's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

502 total complaints in the last 3 years.
197 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:22/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14th I arrived at ********************* for my childs procedure around 1:30pm. I parked in a designated wheelchair spot and removed my daughters chair and her extensive medical equipment out of the vehicle. I then proceeded to open the hangTag app to purchase my parking. The cell phone service was not good and it wasnt connecting. I decided to walk into the building and connect to the ** wifi network to pay for parking. I then paid for parking at 1:40pm. When I left the hospital later that day I had a parking ticket on my dash with a time of 1:37pm, 3 minutes before I paid for parking. I disputed this on the impark website but never received a response. I dont think its fair for me to pay a $80 parking ticket for a 3 minute discrepancy. This is such predatory behaviour at a childrens hospital where families are already stressed out and going through things, to ticket someone who walked away from their vehicle about 1 or 2 minutes prior. I feel like the patroller was probably watching me and waiting. Disturbing. Notice # **Q002**2 Date issued: 2025/04/14 Time: 13:37pm Patroller number 66 License Plate ****** BC plate Lot code 209
Business Response
Date: 24/04/2025
Hello,

Thank you for forwarding ****** ****** BBB complaint. We have reviewed the parking notice and see that the customer submitted webform #******** on 4/**/2025. The notice has been voided as a courtesy on April 18, 2025 and no further action is required.

We greatly appreciate the customer's time.

Regards,
Zith
Customer Answer
Date: 25/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:15/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 18/24, I met a friend at ************************* for lunch. We both parked in the parking lot of the establishment and upon exiting, noticed both of us got parking tickets. First, there were absolutely no signs on or near the premises indicating (as I was later told) it's monthly parking only. Second, there were signs for some specific businesses saying those parking spots were for their business - fair enough. Finally, upon returning to the lot weeks later, I did find the sign which is barely legible (because of erosion) that says "Tenants and Guests Parking Only Beyond This Point". I don't think it is unreasonable to assume that we were guests. I have called to dispute this but they just keep repeating the same thing: if it didn't say it was free parking, it isn't free. I asked the *** if she went to any malls and did she notice it says free parking..This is such a parking scam. Who knows how many thousands of dollars they collect in a month there.
Business Response
Date: 18/04/2025
Hello The Better Business Bureau,

My name is ****** from the Enforcement Team at Impark.

We have reviewed the parking notice and have determined that the stall where the vehicle was parked is designated as Permit Parking Only, as indicated by the signage. Therefore, a dedicated Monthly Parking Permit is required to be displayed at all times when parked in the marked stalls.

Regrettably, the notice is valid and upheld because of no valid Permit displayed during the time of the notice.

Guest Parking Stalls are marked as Pay Parking in the stall itself.

Notice 52A562318 has been paid. No further actions are required as there are no current outstanding balances against the vehicle.

We greatly appreciate The Better Business Bureau for bringing this to our attention.

Regards,
******
Customer Answer
Date: 22/04/2025

Complaint: 23207897

I am rejecting this response because:
This is the only signage about parking at the entrance which, even though eroded, clearly says "Tenants and Guests..." I do not think it is unreasonable to say that I am a guest of the establishment. I paid for the ticket only because it was the only way I could file a dispute with Impark - which incidentally they said they would contact me but they never did. The resolution I want to see is better signage and a refund of $86.47

Sincerely,

***** Sam *********
Business Response
Date: 23/04/2025
Hello The Better Business Bureau,

My name is ****** from the Enforcement Team at Impark.

We will continue to uphold our decision that parking Notice 52A562318 is valid.

Our resolution did take ************* ***** as a guest at the location into consideration.

The reason for the issued parking notice is Monthly Parking Only, which the vehicle was found in marked Permit Parking Only stalls without a valid permit.

Guests are unauthorized to park in ****** Parking Only stalls without a valid permit. These specified stalls requires Monthly Parking permits, primary purchased by Tenants at this property.

As no new information has been provided to indicate a valid permit was displayed, we believe this notice to be resolved and completed.

We greatly appreciate The Better Business Bureau for bringing this to our attention.

Regards,

******
Customer Answer
Date: 23/04/2025

Complaint: 23207897

I am rejecting this response because:
Impark responds
The reason for the issued parking notice is Monthly Parking Only, which the vehicle was found in marked Permit Parking Only stalls without a valid permit.
- again, the pavement, nor surrounding buidlings, are marked "Permit Parking Only"
Impark responds
Guests are unauthorized to park in Permit Parking Only stalls without a valid permit. These specified stalls requires Monthly Parking permits, primary purchased by Tenants at this property
- I would gladly accept Permit Parking Only if it were communicated clearly. I have been driving for over 40 years and have been in many parking lots - paid and unpaid. This is totally a scam.
I know Impark will not resolve this so it's just one of those scams I will be sure to make known when I get the chance. Don't bother responding.

***** Sam *********
Initial Complaint
Date:15/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14, 2025, I received a $98 parking ticket from Impark at Lot #**** (************** in *********). I had taken my 12-year-old son and 9-year-old daughter to the 1:20 p.m. showing of Minecraft at the Cineplex in that complex. As we were leaving the theatre, my 9-year-old daughter suddenly became very ill with stomach pain and urgently needed the washroom.While tending to her, I tried to extend my parking using the HangTag app but was unable to connect to Wi-Fi in the bathroom. I couldnt leave her alone and focused on helping her through what was a very distressing situation. We returned to the car 7 minutes after the parking expired and found a $98 ticket on the windshield.I immediately contacted Impark by phone to explain the circumstances. The first representative was understanding but said there was no flexibility in their policy. I asked to speak to a supervisor, hoping for compassion. Instead, I was offered a $5 discount a gesture that felt dismissive and deeply frustrating given the situation. I had paid for parking and made every effort to comply with the rules, but I was delayed by a young childs medical issue.I am requesting that this ticket be waived as a reasonable, compassionate response to an unavoidable circumstance. This is not a request for special treatment it is a call for basic empathy and fairness.Desired Resolution:I am seeking full cancellation of the $98 ticket as a gesture of goodwill and acknowledgement of the extenuating circumstances.
Business Response
Date: 17/04/2025
Good day,

My name is ***** from the ********************** at Impark. Thank you for bringing this to our attention. We have reviewed ******* complaint.

We can confirm that notice 01L967748 has been voided, as a one-time courtesy. Kindly ensure to pay for the entire time parked, to avoid getting a notice in the future.

We greatly appreciate your time and patience on this matter.

Regards,
Tracy
Customer Answer
Date: 17/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:09/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $6.04 parking in Lot 284, located at **************************************** on April 8, 2025 between 6:50PM and 7:05PM. The transaction is recorded on my credit card.Impark left a notice on my windshield at 7:08PM, same date and location. The notice is to pay $98.00.This is outright fraud.
Business Response
Date: 15/04/2025
Good day,

My name is ***** from the ********************** at Impark. We have reviewed ********* complaint and can confirm that notice 02F735791 has been voided.

We appreciate your time on this matter.

Regards,
Tracy
Customer Answer
Date: 15/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However a system upgrade on the part of Impark is required to assure that parking violations are not given when payment has been made.

Sincerely,

******* ****
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Impark Statement Letter: Date Feb 13, 2025, Notice#**L894336, Lot 0376, Location ********************, Time 13:52, Type 0005, Amount $98.00. Per the statement letter sent by Impark, parking violation is for License#****** at the above lot location, free parking time expired. Received statement letter on March 27, 2025 and called Impark on March 31, 2025 and asked them to prove the vehicle had violated their parking time. Agent of Impark said that is not their standard protocol and refused to provide evidence to prove parking violation at the parking lot was valid. The time of 13:52 on Feb 13, 2025 could not be in the lot as I was already at work at that time. Per statement letter sent by Impark, there was a notice placed on the vehicle at the time of the violation. No such notice was on the vehicle on Feb 13, 2025. Request Impark to prove photo showing notice was placed on vehicle on Feb 13, 2025 at 13:52 to prove they have the correct vehicle violating their parking rules. No evidence provided by Impark. Request for Impark to void the parking ticket and amount due unless they are able to provide sufficient evidence of the parking violation by the stated licensed plate vehicle as per the Statement Letter.
Business Response
Date: 09/04/2025
Hello,

Thank you for forwarding *** ****** BBB complaint. We have further reviewed the notice and voided it. We apologize for any inconvenience.

We greatly appreciate the customer's understanding.

Regards,
Zith
Initial Complaint
Date:04/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to receive parking tickets for IMPARK parking lot behind ***************************** in ****** with an entrance on ******************, despite the fact that I pay $15 for parking every time I park there on their phone app hangTag CAN. When I go on the IMPARK website to dispute the parking ticket (they call it a notice) I fill in a webform with a photo of the ticket and the proof of payment that is emailed to me from the phone app. I always get a message that states they will get back to me within two business days, but they never do. They also state to not contact them again as it will cause a double entry in their system on the ******** when I go on their website it states I have outstanding parking tickets. They have sent me to collections for this and it is impacting my credit. They have a phone number but no one ever answers. I am being forced into a position to have to pay $100 a ticket even though I have been paying the parking cost every single time I use their parking lot. They are a scam company and are making it impossible for me to provide my proof of payment so that these erroneous parking tickets can be removed from my record. I extremely concerned for my credit as theyve given me 4 parking tickets. I am providing 3 of the 4 parking ticket numbers below. I have email proof of purchase for each of these and the fourth ticket that they gave me yesterday that hasnt been registered on their website yet.
Business Response
Date: 15/04/2025
Hello,

Thank you for forwarding ***** ****** ******* BBB complaint. The customer received four ********************** notices. As a courtesy, we have voided two of them. The remaining two were paid by the customer online. Upon review, we found that the customer had been paying through the hangTag app using an incorrect license plate ******* instead of the correct plate, CHSH727.

While this may seem like a minor error, it is the customers responsibility to ensure that payments are made under the correct license plate. This was explained to the customer during their call on April 4 2025.

To help avoid future parking notices we encourage the customer to double-check their license plate details when making a payment through the app. The first notice received should have prompted a review of the payment details which could have highlighted the discrepancy.

We appreciate the customers time and understanding.

Regards,
Zith
Initial Complaint
Date:25/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ticket issued on March 22/25 at 10:23am (see ticket attached).Parking paid at same time- 10:23am (see payment)******** Towing claims there was an "order to tow" via an email.Vehicle was towed at 10:54am.Disputes and emails sent to Impark and ******** Towing on Saturday, March 22nd to inquire and dispute.Follow up ******** Towing March 24/25. Car picked up. Charged $499.59 I believe this was unjust. I did have 2 outstanding parking tickets from that location. However, I did pay at the same time I received a ticket, and was towed 31 minutes later. This sounds suspicious, as if I was being watched.I am seeking reimbursement for the $499.59 unless ******** Towing will do it. (Unlikely, and I have made a separate complaint to them). Asking for the ticket to be waived as I can document paying parking.
Business Response
Date: 01/04/2025
Good day,

My name is ***** from the ********************** at Impark. We have reviewed Kacee's complaint and determined the following:

1. The vehicle was parked in stall number 118.
2. The patroller checked the meter report at 10:21 AM and realized that the stall was occupied but unpaid.
3. The patroller checked the Pay-by-Phone app at 10:22 AM, and there was no record of payment.
The entire process of validation and checking whether the parking was paid or not was completed by 10:22 AM.
4. The patroller proceeded with taking photos of the vehicle and issuing the ticket, with the printing time showing 10:23 AM.
5. Since the vehicle with the license plate ****** had a record of two outstanding unpaid tickets from previous occasions, the patroller contacted the towing company which we do on third issued ticket.

The two outstanding unpaid tickets were notice 01L890089 issued on February 23rd, 2025 and notice 01L833171 issued on December 22nd, 2024. This ****** is a repeated offender, which is why we called the tow truck.

The notice 01L890477 has been voided, as a gesture of goodwill.

We appreciate your time on this matter.

Regards,
*****
Customer Answer
Date: 02/04/2025

Complaint: 23111867

I am not satisfied with the response to my complaint. You only addressed the order to tow and neglected to address the issues with your business practice. Your business messaging is misleading and deceitful.

Your business was emailed four times to ask if my car was there, for the rates, and for documentation of who ordered the right to tow.

Of those emails, only one received a reply. The other ones cited ***************************** is not accepting messages through this system. Please contact them directly. The one that was returned said, Please call ************ to know about the working hours and book an appointment to release your vehicle out of the impound lotThe impound lot working hours are Monday to Friday 9-5. Releasing vehicles might be possible. You may also leave a voice mail or send a text message to ************ This wording implies that you are closed, and you might be available to make an appointment. I read that as it would be more appropriate to wait until the next business day. There is nothing telling the customer that there is a daily rate and that you are being billed. I intended to dispute with Impark butphoned within business hours on Monday when I was ticketed on Saturday.

No where on your website, or in any of the email threads, does it say that you charge a daily impound rate. We know you said to us well what do you think Id just keep your car here for free??? (In quite an aggressive way) when we questioned you as to the transparency of the rates. There is nothing posted on your website to clearly identify charges to a customer. It would be fair to say that you are close to holding a vehicle hostage and get to dictate the cost of retrieving it.

I want a change in your advertising, so that no future people fall victim to this. Emails should have an automatic reply with the pricing. You should have your prices on the website and be accountable to them. Additionally, we have heard back from Impark and my past ticket has been waived, since I should not have received it. This is a dispute with Impark about the tow, but I also believe you are at fault for hiding pricing and I should be reimbursed for the extra 2 days you held my vehicle.

Questions:
1. Why would you use a messaging system that does not accept emails if you are a reputable business?
2. Why dont you have your prices on your auto-reply on your email?
3. Why isnt your pricing available to all customers on the website?
4. Is it your regular practice to kick off customers from your property because they question your business practice? There was no aggression or violence from a 50 year old woman towards a large male inside a trailer.

Sincerely,

***** ******
Customer Answer
Date: 03/04/2025

Complaint: 23111867

I am rejecting this response because:
I am dissatisfied with the response Impark has offered.

My shift started at 10:30am at the **************** Co. located across the street from the far end of the parking lot. I was there at 10:20am in stall 118 and walked over to pay for my parking at the pay station. I have a record of my compass card transaction AND proof of payment both at exactly 10:23 am. It is a 5-minute walk to my workplace, and I was close to being late; I was in no way moving slowly.

In your documentation, it notes that the parking attendant was checking my vehicle at 10:21am. It sounds very suspicious that I was being watched. Within 60 seconds, I was physically walking to the pay station, and your attendant was able to run my plate (amongst all other vehicles being parked; the lot has over 200 stalls) and see if I had paid? The individual had time to not only see if I had paid, but checked to see if I had outstanding tickets, write me a ticket, and take photos in 2 minutes? What time was the order to tow and how is that completed? Is that an electronic system or a phone call? I have made the effort to time and measure the distance between stall 118 and the pay station. Please see the photograph where you can see that I parked right at the front of the station where others would also be parked. You can clearly see the escalator up to the platform. It took me 30 seconds to walk from stall 118 to the pay station and the distance is 52.8 meters. It is reasonable to conclude that the attendant was watching me and their conduct should be addressed.

My parking ticket states it was issued at 10:23 am. I understand I had 2 outstanding tickets, however I did pay for my parking stall on March 22nd, and would not, and should not have received a ticket and should not have been towed. I am an 18-year-old full time student working a minimum wage job, and this ordeal has cost me $499.59 for towing. I should not have received a ticket nor been towed. The two prior tickets were paid the day my car got towed and I acknowledge that I am accountable and it wont happen again.

I am asking you to consider doing more than exempt the ticket I should have not received in the first place. We have filed a separate complaint with Benjamins towing regarding the lack of transparency in pricing, via email, or on the website. They insist that they were given the order to tow from your company (which you have also documented). In the end, Impark has accountability for the tow, and I would like to request retribution for the fee.

Image reference:

Sincerely,

***** ******
Business Response
Date: 09/04/2025
Good day,

We have reviewed Kacee's rejection to this complaint. We appreciate Kacee's concerns and would like to provide clarification on the matter.

At 10:21 a.m., the patroller checked the meter record and found no payment recorded for stall number 118, where Kacee's vehicle was parked.

At 10:22 a.m., the patroller checked the Pay by Phone app and found no record of payment for the vehicle with license plate number ******.

Since there was no record of payment, the patroller issued the ticket.

Furthermore, there were two outstanding tickets associated with the vehicle that were unpaid at the time:

01L890089 February 23, 2025
01L833171 December 22, 2024

If ***** has any concerns regarding the towing of the vehicle, we kindly request that ***** addresses this issue directly with the towing company involved.

We greatly appreciate your understanding in this matter.

Regards,
Novica
Initial Complaint
Date:21/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2025/03/17 Parked every weekday at skytrain stations and paid every single weekday (I have receipts every single weekday). This one day that I ran out of data and had to wait for wifi to pay for the stall, I got a notice during the wait. I didn't know I already got a notice so I paid for the parking immediately when I got wifi. Returned to my parking just to find out that I already got a ticket, so I paid for the parking and now on top of that I need to pay 89 dollars for the notice!!!! Impark said they will get back to the dispute in two days yet it's been 4 days, nothing from them! at least refund me the $3 dollars of parking that I paid for nothing!
Business Response
Date: 28/03/2025
Hello The Better Business Bureau,

My name is ****** from the Enforcement Team at Impark.

Our team has reviewed parking Notice 01L890411 and determined that the lot where the vehicle was parked is designated as pay parking, as indicated by the signage. Therefore, payment is required at all times when parked at this lot.

Regrettably, the parking notice issued is valid and upheld because of no parking payment on March 17, 2025 at 09:51 AM, the time of the notice.

We have taken into consideration the parking payment made later on that day at 11:48 AM, and have reduced the penalty amount to $30.00.

As the parking notice has been paid in full, we have reached out to ***** *** to refund the extra funds of $56.47. Unfortunately, we were unsuccessful to get in contact with them.

We are requesting ***** *** to reach out to our Enforcement Team at at **************. They are available to assist between Monday to Friday from 8:30 AM to 5:00 PM PST.

We appreciate the Better Business Bureau for bringing this to our attention.

Regards,

******
Initial Complaint
Date:20/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged a monthly fee from Impark Canada on my CC. I did not sign a contract or use their services. I work from home and have no need to use their parking lots.I was charged for 7 consecutive months. About ********************************************************************************************* CC #They asked for proof. I sent them my CC statement that shows they charged me. Two days later they tell me There was a monthly contract associated with the card. Wont tell me the name or show me the contract. They have no contract that I signed or authorized. They tell me to contact my *********** Which I did. Nothing they can do over 90 days. This is fraud. How can a company not provide a receipt to a monthly stall holder?
Business Response
Date: 25/03/2025
Hello,

Thank you for forwarding **** *********** BBB complaint. We understand the customer's concern and appreciate the opportunity to address it.

Upon investigation, we found that the credit card was associated with a monthly parking account that is no longer active. However, we recognize that the customer does not recall setting up the account. Due to privacy regulations, we are unable to provide details about the account holder, but we attempted to contact them multiple times. Unfortunately, our calls have gone unanswered, and our voicemails have not been returned.

We recommend that the customer reaches out to their credit card provider directly to dispute the charges. They may be able to assist in investigating the transactions further. If the customer believes this may be a case of unauthorized use, we also encourage them to report this to their financial institution.

We greatly appreciate the customer's time and understanding.

Regards,
Zith
Customer Answer
Date: 26/03/2025

Complaint: 23094527

I am rejecting this response because: I did not set up any account (monthly or otherwise) I am the only one with legal access to my card. The ********** will not do anything as it is over 90 days.
If an account is set up under my card but is not my name. That is fraud. If I did set this up as they state I did not recieve a receipt and if it is valid charge, Impark should be able to produce a receipt in my name and there should be no privacy issues. I do not accept this and expect a receipt or a refund.

Sincerely,

**** *********
Business Response
Date: 28/03/2025
Hello,

Thank you for forwarding **** *********** response to our previous communication. We understand the customer's concern and I'd like to provide some clarification.

Our records indicate that the charges were applied to the credit card provided. However, for privacy and security reasons, we can only provide receipts and account details to the registered monthly parking account holder.

If the customer believes an account was set up without authorization, we recommend them to contact their credit card provider for further assistance, as they are best equipped to handle potential unauthorized transactions. We understand that their dispute timeframe may have passed, but they can still advise on the best course of action.

The credit card on file has been removed to prevent any future charges. Please note that the charges have been reflected on the credit card statements each month. Since the charges have been ongoing for several months, any concerns regarding them are typically addressed closer to the time of the transaction through the credit card provider.

We greatly appreciate the customer's time and understanding.

Regards,
Zith
Customer Answer
Date: 01/04/2025

Complaint: 23094527

I am rejecting this response because: the result is the same. Impark charged my card with out the authority to do so. They will not provide a receipt with my signature or a name. They owe me about a 1000 dollars and as far as I am concern it is fraud. Criminal charges should be applied. I want the same as before. A refund or a signed contract with my name.

Sincerely,

**** *********
Business Response
Date: 09/04/2025
Hello,

Thank you for passing along **** *********** response. We advise the customer to please contact the credit card company directly to report the issue and initiate an investigation. If they (the bank) require further documentation or information from us, we'll be happy to provide the necessary support to facilitate the process.

We greatly appreciate the customer's understanding.

Regards,
Zith
Customer Answer
Date: 10/04/2025

Complaint: 23094527

I am rejecting this response because: Impark still has not showed me a signed contract and or refunded the ilegal charge.

Sincerely,

**** *********
Initial Complaint
Date:20/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Imperial Parking Canada Corporation (Impark) issues "parking tickets" under misleading circumstances.On March 19, 2025, I parked at their ******* facility after hours, fully intending to pay the applicable fee. However, upon entering, there were no visible attendants or operational payment machines to facilitate immediate payment. Assuming payment could be made upon exit as it's flat rate for afterhours, I proceeded to park. Upon returning to my vehicle, I discovered a "parking ticket" demanding $98, a significant increase from the standard $6 after-hours rate. This punitive charge seems disproportionate and exploitative, especially given the lack of clear payment instructions or accessible payment methods.The "ticket" not only demanded an exorbitant fee but also threatened further legal actions, including collections and towing of my vehicle. This approach feels more like a predatory scheme than a legitimate business operation. Research reveals that many others have faced similar situations, with Impark's unclear payment systems leading to unjust "fines", and vehicles being towed away subsequently from any Impark's facilities. ?Impark's enforcement tactics appear designed to burden drivers with additional expenses and inconvenience, including potential towing fees and time-consuming retrieval processes. This approach raises concerns about the company's commitment to customer service and ethical business ************'s essential for consumers to be aware of these practices and for regulatory bodies to scrutinize such operations to protect the public from such exploitation.I request the BBB's assistance in addressing this unfair practice and seek a resolution that reflects fair treatment of customers.
Business Response
Date: 24/03/2025
Hello The Better Business Bureau,

My name is ***** from Impark.

We are unfortunate to be unable to investigate the complaint any further.

May we please have ******* ****** provide us with a notice number, a license plate, and any other supporting documentation to review, such as a copy of the notice and receipt.

We appreciate The Better Business Bureau for bringing this to our attention.

Regards,
Tracy
Customer Answer
Date: 24/03/2025

Complaint: 23091756

Impark Notice#: 09F698152
Date 2025/03/19 @ 19:30
Thx

*******
Business Response
Date: 28/03/2025
Good day,

My name is ***** from the ********************** at Impark. We have reviewed ********* complaint.
We can confirm that the lot where the vehicle was parked is designated as pay parking, as indicated by the signage. Therefore, payment is required at all times when parked at this lot. Regrettably, the parking notice issued is valid and upheld.

We have reduced Notice 09F698152 to $81.47 for the next 7 calendar days, as a gesture of goodwill.
Payments can be made online at ************************** or by calling ************** during regular business hours, Monday-Friday 8:30am-5:00pm PST.

We appreciate your time on this matter.

Regards,
Tracy
Customer Answer
Date: 01/04/2025
To Impark: Your response is unacceptable and totally fails to address the fundamental issues raised in my complaint

To Whom It May Concern at the Better Business Bureau

Please accept this as my formal complaint against Imperial Parking Canada Corporation (Impark), regarding an unjust parking notice issued on March 19, 2025, while I was using a parking facility managed by Impark located in *******. A parking notice was left on a vehicle I was driving (not registered to me).

Upon entering the parking lot, there was no barrier nor ticket dispenser that required any form of payment nor ticket retrieval to access the parking area. The signs showing parking fees were not accompanied by any readily legible instructions on how to pay. I exerted reasonable effort, as any normal consumer would, to look for an entry station, ticket dispenser or an attendant, but found none present.

As I parked during after hours and a flat rate was supposed to apply, I assumed I would find a way to pay on the way out, perhaps via a controlled exit gate.

To my dismay, upon returning to the vehicle, I discovered a parking notice demanding a payment of $98 -- a significant and unreasonable leap from the expected $6 after-hours rate. The notice also threatened further actions, including debt collection and potential legal consequences, which seems predatory given the lack of payment options.

I contend that this practice of issuing exorbitant fines under misleading circumstances constitutes an unfair and deceptive business practice. Impark did not provide the service nor means for me to comply with the payment requirement, yet is attempting to charge a punitive amount. This situation falls outside any reasonable interpretation of a fair contract. In fact, city regulators have previously raised concerns about private parking operators failing to provide a mechanism to allow patrons to pay for parking and then issuing exorbitant charges -- precisely what happened here. This leads me to believe that the high fine imposed is not a mere oversight but a deliberate tactic to exploit consumers. Furthermore, the absence of any controlled exits, which seemingly encouraged customers to enter and leave freely, only adds to the misleading nature of the setup.

Desired Resolution -- I request that the BBB assist in resolving this matter by having Impark:
1. Cancel the $98 parking notice (Impark Notice#: 09F698152)
2. Provide written confirmation that no further action will be taken on this notice (no collections, no plate flagging for towing, etc.)
3. Formally apologize to me in writing for the inconvenience and distress they caused me by this incident
4. Implement clear, functional, and accessible payment mechanisms at their facilities to prevent future customer misunderstandings and grievances
5. Cease practices that result in contrived hindrances and could be perceived as deceptive or exploitative towards consumers

I believe this complaint goes beyond a personal grievance and highlights a systemic issue impacting numerous consumers who utilize Impark's facilities. On the same evening I was ticketed, I noted that other drivers were similarly astonished to find unexpected "parking tickets" on their dashboards. It is crucial that Impark be held accountable for these business practices and take immediate action to ensure fair and transparent treatment for all its customers.

Thank you for your attention to this matter. I look forward to your prompt intervention and a resolution that reflects the principles of fairness and transparency that the BBB upholds.
Business Response
Date: 09/04/2025
Good day,

My name is ***** from the ********************** at Impark. We have reviewed ********* rejection to this complaint and have determined that a valid payment is required at all times when parked at this lot, as indicated by the signage. Unfortunately, the notice is valid and upheld.

There is signage in the lot, including at the entrance, advising vehicles parked without payment of the posted rate may be subject to a demand for payment of $98.00.

The lot has signage, including at the entrance, which advises customers of the option to pay for ********************** using the HangTag app, which would not require the use of the meter.

The lot also has signage advising, Public Parking
1. Park
2. Note your license plate
***** at meter in elevator lobby
4.Take receipt with you

There is also signage at the lot which has a QR code that customers can scan to park and pay.

As a courtesy, we have again reduced Notice 09F698152 to $81.47 for the next 7 calendar days.

Payments can be made online at ************************** or by calling ************** during regular business hours, Monday-Friday 8:30am-5:00pm PST.

We appreciate your time and understanding.

Regards,
Tracy
Customer Answer
Date: 10/04/2025

Complaint: 23091756

Hi *****,

Your response is unacceptable as it fails to address the core issues I raised.

While you cited signs and alternative payment options on display, they were not readily noticeable by me nor many others who parked there that evening. Our family made appoint to look around for a way to pay after parking, but to avail.

************ offers no controlled at the entry nor at the exit, no ticket dispenser, no barrier, no timed-entry ticket, nor any signal that payment was due upon entry. Your total absence of obvious payment mechanisms led me, and many others, to reasonably believe that we could pay upon exit after we parked. Your "ticketing" us in between our entry and exit time is a total surprise.

Your facilitys open layout appears intentionally designed to encourage free entry and exit, thereby contradicting the implied obligation to pay immediately and creating a contrived hindrance. This practice is deceptive and exploitative.

Please review my previous replies to address the issues meaningfully.

If Impark fails to do so, this matter will be further escalated to Consumer Protection Ontario, and your unfair practices will be brought to broader public awareness.

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