ComplaintsforImpark

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid for parking at Impark in ***********. I used the Hangtag app which they have themselves said at the lot is valid and put up a Hangtag sign. Unfortunately they still have issued me a parking notice. I have the receipt. Tried to call them 10 times 3 different phone numbers. Zero response. Tried online dispute submission. Zero response. No email.

  Customer response

  08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  29/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hi, I was issued a parking ticket, but had paid for parking. I have submitted proof of this to impark twice now and have still received no response. It has been over a month since I submitted the first one, which they say they will respond to in 10 business days. I have called several times, hoping to get this resolved, but no one is available to take the call (their call center appears to be out of operation).If they do not resolve this, it will begin to impact my credit. I wish them to rescind this ticket and offer a correction to my credit if it has begun to impact it. Due to this hassle, I would also like to get a refund for my parking to compensate me for my time.

  Business response

  02/08/2024

  Hello,
  
  Thank you for bringing ***********************' BBB complaint to our attention. After reviewing the parking notice and the hangTag receipt, we have determined that the payment was valid. The notice has been voided, and no further action is necessary.
  
  We greatly appreciate the customer's time and understanding.
  
  Regards,
  Zith

  Customer response

  06/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. However, I will note that the fact that I had to launch this complaint in the first place to get even so much as a response from the business is appalling. The fact they are able to operate and hand out tickets yet provide no way to actually contact them if they incorrectly ticket you is awful business practice and should not be allowed to continue. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  29/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Using the street parking at the Thrifty's in *************** in *************** where it is pay parking. The machine was not working properly and issued an error code when I tried to pay. My credit card worked all day but not in their machine. Literally 5 minutes later I received a parking ticket like they watched me walk away. This whole process seemed very prefatory and intentional. I called the number online but you have to call during the week. I call this morning and they are not taking phone calls. How is it possible for me to resolve this if they are not taking calls?? Entirely unfair and predatory.

  Business response

  02/08/2024

  Hello The Better Business Bureau, 
  
  My name is ***** from the Enforcement Team at Impark. 
  
  We are unfortunate to be unable to investigate the complaint any further. 
  
  May we please have *********************** provide us with a Notice Number, a License Plate, and any other supporting documentation to review, such as a copy of the notice and receipt. 
  
  We appreciate The Better Business Bureau for bringing this to our attention. 
  
  Regards, 
  Tracy 

  Customer response

  06/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  23/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I parked on vehicle at **************** to visit a restaurant in the building, for which this location is the designated parking lot. I have displayed my receipt on my vehicle and received a parking violation ticket multiple times. They don't pick up the phone that is displayed on the ticket. I've tried many times without any response.

  Business response

  26/07/2024

  Good day,             
  
  My name is ***** from the ********************** at Impark. We have reviewed ******'s complaint. We do strive to assist our customers in a timely manner. Please convey our apologies for any inconvenience caused to the customer.  
  
  We can confirm that notice 70B179806 has been voided.         
  We appreciate your time on this matter.     
  
  Regards,   
  Tracy  

• Initial Complaint

  23/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  - I parked my car at the Impark lot #**** from June 5 to June 9.- I had to park and pay to Hangtag - I paid for all dates - I sent the receipts to hangtag via Impark - They responded saying they needed more information and to call ************** - I have made three attempts to call only to receive a message saying no one is available to take the call but to go online.- Received a notice from Impark saying I owe $196.00.Again, today I have emailed them my receipts under "dispute" a ticket.There is no live person to talk to and they are re-charging me for payments already made.

  Business response

  29/07/2024

  Hello The Better Business Bureau,
  
  My name is ****** from the Enforcement Team at Impark.
  
  The vehicle found on the property was issued for three notices at Lot 1777, **********************************:
  
  01L563864 issued June 5, 2024
  01L602177 issued June 6, 2024
  01L563880 issued June 7, 2024
  
  All notices were issued because of No Payment found for the vehicle Audi A4.
  
  The hangTag payment receipt provided describes a payment for the ************** Motorcycle Only.
  
  Our team has reviewed the parking notice and determined that the lot where the vehicle was parked is designated as pay parking, as indicated by the signage. Therefore, payment for the correct rate is required at all times when parked at this lot. 
  
  Regrettably, the parking notice issued is valid and upheld because there was no parking payment for the correct rate during the time of the notice.
  
  We acknowledge the payment made, though for an incorrect rate. We have voided the first notice, and reduced the other two to ***** effective until August 5, 2024.
  
  We appreciate The Better Business Bureau for bringing this to our attention.
  
  Regards,
  
  ******

• Initial Complaint

  23/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I parked in the Impark lot 1693 in ********* on July 18th and paid through the machine there for an hour (from 6:16pm to 7:16pm)I returned to my car and found a ticket issued exactly at 6:16 pm!!!!I looked around and saw that this was the patroller regular pattern. They waited for the driver to got out of the car to the paying machine and issued the ticket while there were paying.There were at least two more drivers with the same issue at that spot that time.This is is the most dishonest and devious kind of business I can possibly imagine. The company should be ashamed.I waited more than an hour and half behind their toll free the next day and could not talk to a customer service to dispute. This is again a sign for me that this scam might be the way this company is running their business.So sorry for the people of ********* who should be treated with this level of dishonesty and fraud.

  Customer response

  24/07/2024

  The full name is

  *************************

   

  Thanks 

  Business response

  26/07/2024

  Good day,            
  
  My name is ***** from the ********************** at Impark. We have reviewed *****'s complaint. We do strive to assist our customers in a timely manner. Please convey our apologies for any inconvenience caused to the customer. 
  
  We can confirm that notice 01L672510 has been voided.        
  
  We appreciate your time on this matter.    
  
  Regards,  
  Tracy 

  Customer response

  26/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  19/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Paid for parking via hangtag (impark's payment option through phone as listed at the parking site). Money was withdrawn from my account indicating ********************** accepting my funds and ability to park at that location, and my bank statement indicating the money had in fact been accepted, however, I received a ticket. Attempted to contact impark, the toll free number indicated does not accept calls. Sent in an online dispute via their portal, which indicates a response within 10 business days, and received no response. Received a 'final notice to be sent to collections' still no response from impark. Request adjustment to nullify the ticket as well as stop any notice to collections/impact to credit file.

  Business response

  26/07/2024

  Hello,
  
  My name is Zith with the Enforcement team at Impark.
  
  Thank you for forwarding *********************'s BBB complaint. We have reviewed the notice and contacted the customer to discuss the ********************** issue. We are pleased to inform that the matter has been resolved.
  
  We greatly appreciate the customer's time and cooperation. 
  
  Regards,
  Zith

  Customer response

  26/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  19/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have canceled my monthly parking with ImPark in early April 2024 (started parking in February 2024) due to the lack of professionalism and responsiveness with support and too my business elsewhere. I have received two notices from ImPark in the mail (this is the second time I am getting the notices in the mail) regarding late payment for the parking that I have cancelled. 1) I cancelled the parking in early April (ahead of the 30 day window stated that the parking will be carried into the following month)2) I was double charged for ******* parking Due to the lack of responsiveness on my end, I asked **************** to reach out to ImPark on my behalf to try understanding why I am being double charged for the same parking spot in the same parking location and to no avail, **************** informed me that they were unable to get in contact with anyone from ImPark to resolve this issue.I do not appreciate my efforts in resolving this issue over a month ago going to waste and me spending time with an issue that should not have occurred due to the lack of professionalism and reliability with the support team/website. I am disputing these notices, again. For a reference, I will attach notices I've received from ImPark In Jan/Feb of 2024 with proof of payment.

  Business response

  26/07/2024

  Hello The Better Business Bureau,
  
  My name is ****** from the Customer Experience Team at **********************.
  
  We have reviewed *************************** monthly parking account and ********************** notices.
  
  Our team has confirmed two sign *** in the account that were both completed online through our self-serve portal. The first monthly parking assignment has been cancelled effective April 30, 2024, which *********************** has successfully completed the correct steps. However, the second monthly parking assignment was cancelled effective *** 31, 2024.
  
  The Monthly Parking Team has verified we have not received any calls from *********************** to dispute the monthly parking account. A call was received at our Accounting Team on July 18, 2024, which *********************** inquired to dispute the Monthly Parking charges for *** 2024.
  
  We will investigate further for the charges of the second monthly parking assignment, referenced P2-8427. This is a subject for approval and may take 5-10 business days, which we will reach out to *********************** once reviewed.
  
  The parking notices have been voided and there are no current outstanding balances against the license plate.
  
  We appreciate The ********************** for bringing this to our attention.
  
  Regards,
  
  ******

  Customer response

  29/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  19/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I parked at #**** ******************************** on 2024-07-14. I was looking for an EV charging point and the parking sign clearly mentionned there was charging station in that parking. Once parked there at the charging ******** you're required to download a specific app called "SWTCH". Note that the charging station looks like most others ChargePoint or Flo ******** I have already registered for, but here you need this specific app, enter your credentials (credit card) in order to pay for parking and charging. This is annoying, but I did all that.I got charged for this transaction, and I have proof on my bank statement. However, I don't have any email or invoice from the company. I just received an email telling that charging has been completed.Despite this, I got a notice on my windshield for $98.00. The ticket claims that I should pay online at www.impark.com or scan a QR Code that is at the back of the notice. There is no QR code on the back of the notice. There is also a phone number on that ticket. I called right away on that day. But this was out of their business hours (Sunday). I started again today, with no success: after hours on the phone with the "music", no one ever answers to my call so I can dispute this notice.Going to the www.impark.com to dispute the notice says that given I have no proof of payment from the company, I must call the phone number that is on this ticket. I did with no success for same reason: no one ever answers the phone calls.

  Business response

  26/07/2024

  Hello The Better Business Bureau,
  
  My name is ****** from the Enforcement Team at Impark.
  
  Notice 01L674906 requries further investigation and reference BOC-2704 has been submitted.
  
  This may take 5-10 business days for review, and we will advise ********************************* of our findings.
  
  We appreciate The Better Business Bureau for bringing this to our attention.
  
  Regards,
  
  ******

  Customer response

  27/07/2024

   
  Complaint: 22006052
  
  I am rejecting this response because no response is actually given. We need to wait for up to 10 business days to get one.
  
  Sincerely,
  
  *****************************

  Business response

  05/08/2024

  Hello The Better Business Bureau,
  
  My name is ****** from the Enforcement Team at Impark.
  
  We have escalated the parking notice to our local Operations Team.
  
  The Operations Team has confirmed the ***** application is the payment method for EV Charging only.
  
  Our team has reviewed the parking notice and determined that the lot where the vehicle was parked is designated as pay parking, as indicated by the signage. Therefore, parking payment is required at all times when parked at this lot. 
  
  Regrettably, the parking notice issued is valid and upheld because of no parking payment during the time of the notice.
  
  Notice 01L674906 has been paid. No further actions are required as there are no current outstanding balances.
  
  We appreciate The Better Business Bureau for bringing this to our attention.
  
  Regards,
  
  ******

  Customer response

  06/08/2024

   
  Complaint: 22006052
  
  I am rejecting this response because the signage regarding parking payment is definitely unclear. I've a long history of parking payment. This is the first time I'm paying a notice since we arrived in Canada in 2017. All parkings have clear signage. Also, the fact that you require your customers to downloads 2 different application for parking and for charging is unusal, cumbursome and misleading.

  I strongly suggest the business owner to revisit at the very least the signage, but more so, the overall customer experience.

  Regards.
  
  
  *****************************

• Initial Complaint

  19/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There are two things I'd like to complain for this company 1.Today I parked on a NO NAME stall which I paid monthly, they fined me.2.I paid monthly fee, but they charged me two more times after I paid it, which means I paid the monthly fee three times.

  Business response

  26/07/2024

  Hello,
  
  My name is Zith with the Monthly Parking team at Impark.
  
  Thank you for forwarding *************************** BBB complaint. We have carefully reviewed the parking notice and the photo provided by the customer, which shows that the vehicle was parked in a reserved stall for Bali Resto, as indicated by the signage. This stalls is reserved *********************************** a non-reserved stall unless they have a designated reserved stall. The notice has been voided as a one-time courtesy.
  
  We greatly appreciate the customer's time and understanding.
  
  Regards,
  Zith

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩