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Complaint Details
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Initial Complaint
26/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This is what occured during a piping renovations project for the building.Had initially meeting with ****** from BMS plumbing to address any issues. Mentioned there was an internet cable on the ceiling. ******* was to make a note of this. During suite maintenance the cable was cut. Mentioned to ****** and he had said that he would cover the $150.00 charge as he forgot to mention the cable to the trades people hired by BMS. I sent the **** to BMS mentioned that I was charged $300.00 as stated on the ****, I was credited $150.00 of the amount leaving $150.00 to be paid by BMS. During the several months of me calling and emailing, BMS made several excuses asking for a different ****, that there was no charge, recently I was to charge BMS directly from ****** which they said was per the strata, there was no communication of such from the strata. There was no communication from BMS in the beginning to have them charged directly. No communication from management, just excuses. Even in the strata minutes it says that they are waiting for a detailed ****, which they have the exact **** ***** sent to me.Customer response
26/01/2024
Detailed bill attached clearly shows that I paid $150.00 of the $300.00 total repair charge. Same bill BMS has.
$150.00 is to be paid by BMS plus tax clearly shown throughout both pages of the bill. Nothing on the bill would indicate any further credits as BMS implies.
I am not part of the strata.
I am asking for only what the bill clearly shows $150.00 plus tax.
Thks
Adriano
Business response
06/03/2024
In Response to ***************************** complaint dated January 25th,2024.
Please note BMS Plumbing & Mechanical Systems **** (BMS) were contracted by the Strata Plan LMS 3824 and have no direct contract with ***********************.
BMS were notified of a break in fibre optic cable in Unit 1503 during the mudding phase (September 26th to October 10th). Telus technician came to Unit 1503 (as identified on the attached bill) on October 16th kept the fibre optic line exactly where it was previously (no movement as requested by BMS). This service call was WAIVED.
Telus then returned to install a new wireless system (removing all the fibre optic lines). This is an upgraded system for the Owner and does not pertain to BMS.
As an act of good faith BMS also repaired the areas in the suite that had previously had the fibre optic line on the walls that were now disconnected with the new wireless system.
Please see attached letter as a confirmation of accounts mentioned above.
BMS consulted with the Owners Strata Plan ******* and under their direction were advised that all steps were taken by BMS to properly address this matter BMS had never received any detailed bill on the Invoice specifically for call out to repair the fibre optic. BMS feels that this complaint is not justified based on the provided details.Customer response
11/03/2024
My response was not properly submitted.
As mentioned before BMS missed there scheduled appointment as ***** made there appointment and reinstalled the cable in a different area as agreed by BMS. There is no wireless and or upgrade option available. The wifi 6 is a modem which has nothing to do with the cable situation at hand, please read the bill correctly? BMS needs to take ownership of there mistake that they admitted to breaking the cable. ****** made a note of the cable, forgot about it and broke it. The $300.00 is one for the missed appointment by BMS, second charge is $150.00 for installation. One charge reimbursed, second is the broken cable which BMS has admitted too in there documentation. Had they not missed there first appointment as promised there would not have been an issue. I have no faith in BMS as they admitted fault and is going back on there promise. They are making accusations and excuses and need to interpret what a bill says, it clearly said relocation and repair, no new wireless was added. Please read the bill I feel it is straight forward? ************* shown on bill suggested it was relocated as requested by BMS. Repair is a repair was made for damages by ******* is no fault of mine if BMS initially missed there scheduled appointment. If BMS cannot commit to damages that were admitted by them in there own documentation and are unable to interpret a repair and relocation bill then I have lost all faith in BMS and there affiliates? There BBB accredited should be removed in my opinion.Business response
05/04/2024
As an act of good faith we have proposed to settle this agreement.
BMS have submitted confirmation to ************.
Customer response
10/04/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
***********************I will unofficially accept once i receive my $150.00 cheque. I have sent a response to BMS agreeing to not pursue the ***** matter only as stated in there email. If they send me the cheque as outlined in there email that i pasted below.
Thks
Adriano
**** ************* ** **** ** *************************** *** * ** *** ** ** ********** *** *** ******** * ********** ******* **** ** ******** ** *** **** ****** *** ********* ** ***** **** ** ************ **** **** ****** ******* ****** ******* ** *** ******** ****** ** ******* ***** **** ** ** ******* ****** ***** *** *** ******** **** ** ******* **** *** *** *** *** ****** ********* ***** *** *** **** ************* *** ***** **** ** ***** *** *** ****** **** ***** ****** *** ** ****** ****** ** **** ********* ** **** **** ** *** ******** ****** ******** ******** ***************************
Business response
17/04/2024
The cheque settlement, as per the agreement with ******************, has been sent and already cashed.Customer response
22/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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