13 Customer Reviews
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Review from Sarah D
1 star22/08/2024
PQ is a terrible company. ****** at the *************** is a liar and has created many issues by doing so. She rarely answers emails and fails to respond accurately. Theyve done an absolute horrible job in managing my strata lot and undoubtedly will continue to do so. I wish I didnt own where they managed. Shes a complete bully and unprofessional. Does not forward messages to strata then lies about it. The office has been notified of her conduct and does nothing. They are a bad company to deal with. Very difficult. 1 star is too much.Review from Cl M
1 star27/04/2024
************** of the Okanagan property management team was very helpful to owners and strata council alike. She was easy to work with and very informative. However, unfortunately our strata now has to deal with ************** who works out of the same office. ***** has repeatedly been extremely ***** ********* *********** *** ********* to owners via telephone, in **** meetings, and via email. She has also told falsehoods (thankfully easily disproven) to her superior and to owners. She repeatedly fails to respond to owners emails requesting information/assistance in a timely manner. She also does not accept responsibility or apologize for her multiple errors. Unfortunately, since her manager said he would speak to her, her unpleasantness has escalated and now she tells lies to cover her errors in an attempt to discredit anyone who complains about her. This is definitely NOT someone I would want to have representing my business and it is very sad to see someone like ***** M allowed to cause such a negative perception of this companyReview from Rachel S
1 star14/03/2024
Considering PQ has not initiated our AGM in 3 years and is in breach of their contract, I would rate them low, a 0/5 if I could. I find their emails just a cat and mouse game to skirt responsibility and they lack any accountability. They love when they can bully a council or its members. I wonder if their CEO **** enjoys how his business is run? Is this the standard your hold for your employees? Do you not care about ** Strata Laws? Good thing I do. PQ tried their hardest to keep me quiet. Not the right person. So if you are looking to hire a property management company, I would highly recommend anyone other than Pacific Quorum. And I would never buy a property managed by this company.Review from Warren K
1 star17/08/2023
I can only speak for 1 strata lot, but PQ has been awful to deal with. Their job is to direct council and manage the daily operations of our strata. In our case all correspondence is filtered through PQ and it appears their sole agenda is to just satisfy council who writes the checks. They do the daily management stuff, but when it comes to ownership and the people our property manager does not do anything to provide guidance. They allow the council to run wild, they respond with Absolut non-sense, they don't answer questions with any thought process, simple requests turn into long frustrating correspondence, They don't enforce the BC Strata act nor building bylaws and they allow council members to change rules on the fly as needed for for their own benefit. They are supposed to direct council of Laws, etc, which doesn't happen, even when breaches are pointed out. Their management wont reply when concerns are presented. it really seems like PQ doesn't care about the big picture and only tries to please the group paying their fee. PQ might have good rates, but you get what you pay for. I do not recommend PQ... pay a little more and get a company that knows what they are doing.
Pacific Quorum Properties Inc. Response
21/08/2023
The Customer is a new strata lot owner (less than 4 months) at a ****************** managed by Pacific Quorum. He is seeking to make changes to the ******************s Bylaws, Rules and Policies. The Customer disagrees with the **************s position and also the position of the majority of the strata lot owners of the ****************** (per a number of owners votes at numerous scheduled Special General Meetings). As the strata management company, Pacific Quorum takes its direction from the ************** and Pacific Quorum does not have any vote at Council Meetings or Special General Meetings. We are sorry you have had a bad experience with Pacific Quorum. We have successfully managed your ****************** for 12 years. Your issues are noted. Our apologies if you feel our performance did not meet your expectations.Review from Brittany B.
1 star02/08/2023
Working with this company is nothing short of a living nightmare. We have had a revolving door of property managers. The accounting department is in complete disarray. The accounting department couldnt even figure out how much money each unit pays in strata fees. The company is in constant breach of their contract as they never provide financials within 15 days of the following month. They ******** our operating account and did not report it to us or themselves to the ****** For PQ it is all about their bottom line. They do not care about the small condominiums they manage. They have put our building in a financial crisis. Some of our bills have not been paid in SIX MONTHS!!! Companies are calling council members asking what is going on. We have addressed our concerns with the ** of PQ who deflects more than addresses concerns. The icing on the cake was they forgot to calculate their 4% project management fee when our building completed an over half a million dollar project. When we asked why this was not included in the contract we were advised your property manager at the time must have forgotten to include it. MISSING THOUSANDS OF DOLLARS ISNT SOMETHING YOU FORGET! The cherry: they didnt follow through with all the items in their contract to earn their 4% project management fee. Do yourself a favour and steer clear of this company. Each and every day we have to deal with them it is truly a living nightmare.Review from Cosima A
1 star31/08/2022
Will never own any property managed by Pacific Quorum again. They do not view smaller stratas with any importance and in our case dropped the ball financially, and in acquisition of viable vontracts. Did not know how city of New Westminster manages garbage and crecycling. Did not provide financial statements within 2 month as per contract SLA, Did not create rules or properly manage a special levy situation we found ourselves in. We were told one thing by the Property Manager but the vompany who was owed money ended up filing a legal notice and penalty. This was all due to Pacific Quorum and their representatives. We will be filing an official complaint with the ** ********* *********Pacific Quorum Properties Inc. Response
19/09/2022
Hello, we wished you would have contacted senior management at Pacific Quorum to address your concerns. We value all our properties under management regardless of size. If you provide your concerns and strata number or name of property, we will ensure one of senior managers follows up with you. Thank youReview from Alster N
1 star27/07/2022
Their Kelowna property manager Michelle R*** is a nightmare to deal with. Never returns emails or calls and refuses to provide invoices for maintenance work she expects owners or their insurance to pay for. Unprofessional with no common sense and complaints to her supervisor have falling on deaf ears. ** ** ******** ********** ******* *** ********* *** ******* ****** ** ******* ****** ** *** ***** ***** **** **** *** ** **** *****Review from Linh V
1 star07/07/2022
I don't know how they get A+ on BBB when the consumers rate them 1 star.... Your building will get new property manager every year, and doesn't matter who they are, they will take forever to get back to you, if ever. And if they do get back to you, their action will be so delayed that your issues will drag on for months and months. I have ONE noise complaint, and I have submitted it 6 months ago, and the noisy neighbour still received NO fine, and the noise continues. Feel free to live in any building managed by PQ if you want no bylaws enforcement or any issues addressed.Pacific Quorum Properties Inc. Response
13/07/2022
Hello, as you have not stated which property you reside at, I can not look at the files. If you would like to contact me directly at [email protected], I can investigate your complaint. Please send me any correspondence you have on this matter. Please remember Strata Managers can not fine unless councils directs the Property Manager to fine. Property Managers change, that's part of the industry, The business of managing your property does not stop or change when your strata manager is replaced. Hope to hear from you soon, so I can resolve your concern.Review from April T.
1 star08/06/2022
Very bad services !!!! The property manager in Kelowna( Michelle R***) is never answering the phone calls or emails.Even It's regarding my strata fee payments. Not sure how busy she is .Very unprofessional and ****...Pacific Quorum Properties Inc. Response
13/07/2022
We are sorry you have had a bad experience with our Kelowna office. Michele R***, is a very good strata manager. If you have an issue with your strata fee payment please contact the head of our Act Receivable department, Tanya at ************************* or our Regional Manager, Jenn P********* at ***************************** and your complaint will be followed up. again our apologies if you feel your concerns were not addressed.Review from Strata council VP
1 star06/01/2022
PQ is very disorganized, experiences massive turnover, and some of their new hires appear very green and not very professional nor politically savvy. After being assigned over 3 different Managers in a short period our strata issued notice to sever ties with them in late 2021. They were a nightmare to deal with and they made it difficult to transfer our files to the new company. Once we issued notice our emails and queries were not responded too. Very disappointing after many years of service and patience.Pacific Quorum Properties Inc. Response
11/01/2022
Hello ** ********. Thank you for your feedback on your current experience. I will most definitely look into this. We have been impacted as most businesses with more turnover on our staff during covid. It is extremely frustrating for us as well as our clients. As for the transfer of records, I am surprised as there has been no issues with any transfers of late. I will again however check into this. If you could send me an email directly giving me your property details I will be happy to get back to you.
Customer Review Rating
1.08/5stars
Average of 13 Customer Reviews
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