Business ProfileforFlight Centre

Nov 4, 2023 I purchased via Flight Centre online a ******* Vacations package: 2 adults and 15 year old. The package - ************************ with unlimited access to the *********** attached to the hotel. The location was specifically purchased for unlimited access to ***********; slowly enjoying the park and ability to go back to the room. Both the ******* and Flight Centre online advertised unlimited ***************** packages; since my complaint Flight Centre is no longer showing this option. After receiving confirmation on Nov 4 I noticed that there was no reference in the email to ****** access. I immediately called and spoke to a Flight Centre agent to confirm I had unlimited access to the *********** during my stay and was told "yes"; the phone call was recorded. Arriving to the hotel on Dec 6, the check in staff told us we had no access to the park and it would cost $139US per person per day. Dec 7, I spent over 4 hours with ******* Vacations/Flight Centre reps being initially told "yes, the package included unlimited access to ****** and they would sort it out and call me back then Flight Centre staff telling me that the package included Unlimited ****** access was a mistake and "sorry" I would not get park access with vacation package; this was unacceptable and I said their actions were fraudulent. The complaint was put to a supervisor and after 3 calls with her, I said I was done arguing and even flight centre covering 2 days would be better than nothing. We could only afford to pay for 2 days (6 days was $542US each). Dec 9 they called saying Flight Centre would cover 2 days trying to get me to complete paperwork immediately. I told them I was not spending anymore time dealing with being upset for their mistakes and would deal with the issue on return. ******************************************************************************************** We paid $544US for 3 adults for 2 days + $204 USD a 3rd day experience.