Reviews

This profile includes reviews for Flight Centre's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Flight Centre has 35 locations, listed below.

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  Flight Centre

  700 980 Howe St Vancouver, BC V6Z 0C8

• 

  The Flight Shops Inc

  C5 - 17600 Yonge St Newmarket, ON L3Y 4Z1

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  The Flight Shops Inc

  50 Bloor St W Toronto, ON M4W 3L8

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  Flight Shops Inc.

  615 Broughton St Victoria, BC V8W 1C8

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  The Flight Shops Inc

  777 Guelph Line Burlington, ON L7R 3N2

Review Details

• Review fromAngela B

  Date: 18/12/2024

  1 star

  Angela B

  Date: 18/12/2024

  I am not very impressed with Flight Center as the whole reason for planning our trip to **** was to see ************ . Upon charging us for this special tour, we were later cancelled without any reason. To make matters worse, it has now been about 2 months since they have not reimbursed our money which is several thousands for this cancelled tour to ************. This has never happened to us before. But I would truly be wary of booking with them in the future. We still have not received our reimbursement.

  Flight Centre

  Date: 20/12/2024

  Thank you for sharing your feedback. We understand the frustration caused by the delay in processing your refund for the canceled Machu Picchu tour. We know that visiting ************ was the focal point of your trip, and we have followed up with the tour supplier to inquire about the reason it was canceled.The refund delay occurred because we had not yet received the funds from the supplier. While it is standard practice to wait for supplier reimbursements before issuing refunds, we recognized that this had taken too long. As a result, we made an exception and processed your refund directly to your credit card on Tuesday, December 17th. Please note that it may take a few business days to appear on your statement.We understand how important this trip was to you and sincerely apologize for the inconvenience this situation has caused. If you have any further questions or concerns, please dont hesitate to reach out to us at **********************************************

• Review fromLaura C

  Date: 16/06/2024

  1 star

  Laura C

  Date: 16/06/2024

  If it had negative review stars I would use those. They have owed me a refund of almost $2400 for over TWO YEARS. They will not respond to emails or phone calls. I just want the money owed to me. Use great caution using this company.

  Flight Centre

  Date: 05/07/2024

  Hello ***** Thank you for your enquiry. We sincerely regret the challenges you have been experiencing with the processing of your refund. This is certainly not the experience we wish for any of our valued customers.Upon receipt of your feedback, we attempted to find your booking, however, based on the name and email address provided we are unable to locate a booking associated with these parameters. We also note that you've indicated your zip code is *****, which is in the **. We only operate in Canada. If you can please provide further information that *** help us locate your booking, then we can certainly get you the assistance you are requesting with the pending refund.Thank you again for reaching out, please feel free to follow up with us directly at ********************************************** Once we hear from you we can go from there!

• Review fromRonell D

  Date: 03/06/2024

  1 star

  Ronell D

  Date: 03/06/2024

  I booked at the physical branch at ***** and King,I paid the fare for family of 5 with 1 kid, but never gave me the detailed break even of the fare.The agent send me the details of our flight and payment info, but still no detailed break even of my fare.My kids who is 7 years old.I believe was charge as adult,I ask the agent when I was inside the branch after I paid the fare about why my kid shows adult on the print out, he said don't worry about it,he said he dont know why it shows as adult.I called their office many times to ask for detailed fare,even e-mailing the agent but one pick up the phone or replying on my e-mail. Agent will answer only when getting a appointment but once you paid the fare, it's a different situation now.The agent says if I will encounter a problem on my flight just give them a call.I haven't got my flight yet but no one is answering my call already.I can't imagine my actual flight no one will answer if my flight will get cancelled. I even ask the agent on what is the different on booking online versus booking in physical office.The agent says that booking online disadvantage is that on booking online If I have problem with the flight, I don't know who to call and booking on physical office has the advantage to know who I can call in the event I will get a problem with the flight.But look now, I need some answer to my questions and yet I cannot get anyone who will pick up the phone or replying on my e-mails.I just need info.on my connecting flight and detailed.break even on my fare which looks like they are hiding and not planning to reveal to the client.Bad experience.It's up to you to decide if you want to booked to this travel agent.For me, I'm not booking again to this company.

  Flight Centre

  Date: 06/06/2024

  Hello ****** Thank you for your feedback and making us aware of the challenges youve had with your recent booking. This is not the experience we wish for any of our valued customers and certainly not the level of service we pride ourselves on.We have reviewed your flight reservation and can confirm that for your itinerary, the airline does not provide any sort of child or teenage discounts, so all passengers are priced equally as adults regardless of their age. It is not uncommon for airlines to not offer child fares to all destinations. These fare types are becoming fewer and farther between. So while all passengers show as adults, this is for pricing purposes only. Please be assured the details within the reservation do reflect each passengers date of birth, so the airline will be aware of everyones actual age. We also regret to hear that you have been having difficulty in reaching your agent to confirm this information. Your consultant is currently on a one-week leave however his email out-of-office is on. We can also assure you that you do have access to our Emergency Assist team which supports our customers globally 24/7 from anywhere in the world. Should you require urgent assistance while travelling you can reach them by calling collect ************. Thank you again for bringing our attention to this matter and allowing us to respond. Despite this particular situation, we do hope you feel assured you will be well taken care of should anything come up during your trip that requires our immediate support. If you have any further questions or concerns about your booking you can also reach us at **************************************************************************** understand our customers have many choices in how and where they book their travel and we sincerely appreciate that you chose Flight Centre. We wish you and your family a very successful and enjoyable trip!

• Review fromNitin P

  Date: 25/02/2024

  1 star

  Nitin P

  Date: 25/02/2024

  Please DO NOT book your ticket by this scammer. My trip was canceled and I got email about some credit for 2 years. After some time when I try to book ticket with my credit they said I don't have any credit. They just told me straight that we don't give you money even though I have their confirmation email about credit. They really ripped off people.

  Flight Centre

  Date: 28/02/2024

  Hello ***** Thank you for bringing this situation to our attention. There are often many terms and conditions associated with supplier credits, including expiration dates. We would like to confirm the details of your credit however we are unable to locate your booking with the information provided here. Please contact us directly at ********************************************* and provide any documentation you have related to the credit from your cancelled booking and we will review your file and confirm what you have been advised of.Thank you again for making us aware of your concerns. We will wait to hear from you at the email address above and are confident that we will be able to clarify any information provided thus far.

• Review fromGurmeet K

  Date: 22/02/2024

  1 star

  Gurmeet K

  Date: 22/02/2024

  If I had read these reviews I would never have booked with Flight Centre. Their voice box would be full when I tried to contact them.I got different answers from different people. When I cancelled they sent me an email. I requested a hard copy. It took months to get it and several phone calls. When I finally received it it didnt have the name of the agent or the office phone number. I was told I had to use the credit for the original route. Then I was told by a different worker that I could use it wherever air Canada flew. On and on. The agent used double speak.I asked him if what would happen if the flight I originally booked and paid for in the future was cheaper?He said you would get the cheaper flight. I asked if I would get the difference in a credit. He said I would have to forfeit it. I said meaning that I would lose the credit and the flight would be the full amount I had originally paid. He wouldnt straight out say I would lose the difference. I kept saying forfeit. I said meaning I wouldnt get that money. He would not say say thats correct!It was very annoying. I am a patient person but I felt this person was trying to undermine my memory and intelligence. He kept saying Im not your agent. He wasnt the original person I dealt with. He tried to deny that I had spoken to him. I had written down the date,his name,phone number and details of our conversation.An exercise in frustration..A waste of time and energy. Its like a Call Centre. You are not a valued customer.I will use a ********************** agent from now on. If I have to pay more its worth it.

  Flight Centre

  Date: 01/03/2024

  Hello ******* Thank you for bringing this situation to our attention. At Flight Centre we pride ourselves on our 4.9-star service rating that is based on thousands of verified customer reviews from Feefo and we regret to hear that your experience did not live up to this standard. This is certainly not what we wish for any of our valued customers.We have shared your feedback with the agent in question, as well as their leader, for learning improvement purposes. While this feedback is difficult to hear, it is valued and we want you to feel assured it has been taken to heart.Airline credits are in fact incredibly complicated, despite how simple they may appear. The manner in which airlines require us to calculate any additional fare and taxes between the new ticket and the old ticket can sometimes appear illogical and ****** complicated. We suspect this may have added confusion to the information you were provided with.If you would still like assistance with using your credit towards a new flight booking, please contact us directly at ********************************************* and we will arrange for one of our best agents to reach out to you and assist you with rebooking your trip.Thank you once again for making us aware of this unfortunate experience. We hope to be able to assist you further and make this right for you.

• Review fromBOB M

  Date: 16/12/2023

  1 star

  BOB M

  Date: 16/12/2023

  They only supply info after booking When you cancel because of info they, charge you

  Flight Centre

  Date: 20/12/2023

  Hello *** Thank you for making us aware of the concerns you have regarding your recent booking experience with Flight Centre.We note that you initially booked on our website and then chose to cancel your booking shortly thereafter and have concerns about the disclosure of the terms and conditions of your booking and cancellation.Flight Centres online booking process is very robust and transparent and meets all of ****s requirements as well as legal, regulatory and merchant requirements set by the retail and travel industries in ******* and Canada. The terms and conditions of both Flight Centre and the supplier of the travel product being booked, in your case ******* ********, were very clearly noted. For your particular package, we have reviewed the booking workflow that you completed during your booking process and can see that you agreed to the terms and conditions of the package you were booking, which noted the cancellation fees from both Flight Centre and ******* ********. We regret if these were not fully reviewed at the time of booking.Upon cancellation, we note that you spoke with one of our agents who provided two cancellation options, one which would require payment of cancellation fees from both Flight Centre and ******* ********, and one which would only require payment of Transats penalty, which was $500. We confirm you opted for option 2 and proceeded to cancel your booking on your own, but while still on the phone with our agent. Upon listening to this call, we can confirm our agent asked if you were aware of the supplier penalty that would still be incurred and you advised you were aware. We regret that you feel the terms of your booking were not more clear however based on our review of your booking workflow that you approved and the verbal phone call that we listened to we do feel that all terms and penalties were advised and accepted.Thank you again for allowing us to review your concerns and provide our response.

• Review fromMark W

  Date: 07/12/2023

  1 star

  Mark W

  Date: 07/12/2023

  I booked a trip, Flight Centre did NOT send any confirmation and when I inquired with a booking number they said they had no record of me. They took my money though and refused to refund. Rip off artists.

  Flight Centre

  Date: 28/12/2023

  Hello **** Thank you for making us aware of the concerns you have regarding your recent booking that you completed on our website. We are aware you have also been in touch with our web support team regarding this situation.Upon review of your file, we have confirmed that you did in fact receive a booking confirmation via email with your booking number, on the date that you booked, as confirmed by a screenshot you provided. We understand a few weeks later you attempted to call Flight Centre about your booking, but the party you spoke with was unable to retrieve your booking using your booking confirmation number. Our web support team did a thorough review of all calls received over a 30 day period and there was no call from the phone number listed on your booking. We further understand that you declined to provide a screenshot of the call history from your phone. This was requested to try and determine what number you may have called. We also confirmed with our Emergency Assist team they did not receive a call from your number, and our Customer Experience team also did not hear from you by phone or email.We understand when the party you called was unable to retrieve your booking, you proceeded to book the same trip on a different website, despite having a confirmed booking with Flight Centre. Its unfortunate more wasnt done to reach us as we certainly could have assisted you with your reservation and avoided this duplicate booking situation.We regret this situation but appreciate you allowing us to review your file and provide our response.

• Review fromWalida M

  Date: 29/11/2023

  1 star

  Walida M

  Date: 29/11/2023

  Flight centre is a physical scammer place. Do not go for flight centre if you get away from different agency or by yourself. They hide information just to keep their commission. They agreed that flight centre never can give good news except bad I have recorded one of the employee or manager said it. Corona time I booked tickets and trip through them, but they did not tell me that I can claim for my flight tickets refund. They keep saying that I still can use that same ticket but after Covid price change route change. And they couldnt even tell me first time which flight they booked for me. Now its so expensive and they asked me to pay more if I book the same route. So ridiculous people so pathetic service. If you can not keep your promises so please help your ***** to use their money proper way that we can come back and trust you. I lost my $1200 and they couldnt help me out even I fought with them 3 years. I gave up and started to book my trip by myself. If you need help from someone to book your trip go to your known people and pay them they will Atleast guide you right direction. Less spend and more trust to near your people but never ever flight centre. I wish I could check reviews first before I spend money with them.

  Flight Centre

  Date: 05/12/2023

  Hello ****** Thank you for making us aware of the concerns you have regarding your travel credits from a previous trip that was unfortunately impacted due to COVID.We are disappointed to hear of the experience you had in trying to apply your credits to a new travel booking. This is definitely not what we expect for any of our valued customers and regret that you did not reach out to our Customer Experience team directly, and sooner, as we very likely could have ensured a more positive experience for you.The terms and conditions attached to travel credits are those of the travel supplier, so for example, the airline or the vacation package provider. As the agency only, Flight Centre is bound by these same terms and conditions - we do not have the authority to waive or modify them.We also do not set the prices of many of the products we sell. These too are set by the supplier.Following COVID, travel demand in Canada surged which of course put an upward pressure on pricing. In addition, recent inflation has added to this pressure, and travel prices are definitely higher than they were just a couple of years ago.Please keep in mind, travel credits are not for an exact replacement of the trip you had booked. They are for a dollar value that can be applied to a new trip, whether that be the exact same trip, or a completely different trip. Since prices have gone up, the value of most travel credits does not cover the new higher prices, and as such credit holders must often contribute additional funds to their new travel booking, even if its the exact same itinerary.We understand this is challenging but trust you can appreciate that as the agency we do not have control over these aspects of this specific situation.We do appreciate your concerns and frustration but hope you can also appreciate our limited ability to assist with these concerns.If you would like to reach out to us directly for further assistance please do not hesitate to contact us at ********************************************************************************** you.

• Review fromDorothy B

  Date: 23/11/2023

  5 stars

  Dorothy B

  Date: 23/11/2023

  Thank you Flight Centre for all your help. Special thanks to *********************!

  Flight Centre

  Date: 29/11/2023

  Hello ******* You are most welcome! Thank YOU for entrusting Flight Centre with your travel plans. We're pleased to hear that you were well taken care of - ***** is one of our best! We understand our clients have many choices in how and where the book their travel and we sincerely appreciate that you chose us! Hoping you have a wonderful time on your upcoming trip!

• Review fromPeri C

  Date: 19/11/2023

  2 stars

  Peri C

  Date: 19/11/2023

  Will never use them again. I had to book through an agent as I had a gift card. The online price was $1517 one day but the next day $2021. My travel agent said that she could not access the online prices. It was mandatory to purchase the captains package as I used an agent. When I said at least I get the price drop guarantee I was informed it did not apply to me. The agent I was working with was equally frustrated with the policies of Flight Center. I was held hostage because of my gift card, otherwise I would have gone somewhere else. Never again

  Flight Centre

  Date: 29/11/2023

  Hello **** Thank you for making us aware of your most recent experience with Flight Centre. It goes without saying this is not the experience we expect our valued customers to receive when booking with us.At this time it is not possible to redeem gift cards on our website, however, Flight Centre globally has just partnered with a new 3rd party gift card administrator that will allow this functionality in early ****. While we understand this will not change your experience, it will improve our customers options in the near future.With respect to the price change of your booking, Flight Centre is the agency only and as such we do not set the prices of most of the products we sell. Pricing is almost entirely managed by our travel partner suppliers, such as airlines, cruiselines, sun package providers, etc. Flight Centre acts as the agent to bring the customer and supplier together to create a confirmed travel booking, with the pricing and all terms and conditions determined by the supplier itself. Travel pricing is very fluid and can be quite volatile depending on what is being booked and is largely dependent on supply and demand. Resort packages and flights are the most likely to experience a sudden change in pricing as there are limited room categories and airline seats for any given option, and as availability decreases the price will go up, or sell out altogether.Finally, regarding our Captains Packages, they are highly encouraged for the benefits they provide, but they are in fact not mandatory. We regret this was not made more clear to you at the time of booking. If you contact us directly at ********************************************* we will arrange to have this piece refunded to you.Thank you again for providing your feedback and allowing us to provide our response. We understand our customers have many choices in how and where they book their travel and we sincerely appreciate that you chose Flight Centre. Despite your experience here, we do hope you have a wonderful trip!