Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******** I need the rtnpos global work $1.00 charge to be refunded back to my debt card It wasnt supposed be taken out of my account etc.

  Business Response

  Date: 12/10/2024

  $1 has been refunded to Mr Robinson. 

  Customer Answer

  Date: 15/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22409838, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Michael Robinson

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a refund within a few months of making a deposit. However they did everything in their power to convince me to keep my deposit for a later date. Now at a time when Im unable to afford rent they tell me that it is well past the 90 days and that it is no longer refundable. They then have the gall to tell me theyre not going to charge me more for cancelling when I should have paid more, and can either forfeit my deposit or they will still hold onto it. Do no trust this scammy website and terrible customer service.

  Business Response

  Date: 11/09/2024

  As an organisation based in the travel industry, the work that our team does and the costs incurred are front-loaded - they need to be incurred well in advance of any trip departure to ensure the trip is correctly organised before you leave the country. 'I asked for a refund of my deposit after a couple of months' means that our team has been working on your trip booking for a couple of months, and as such, various costs have been incurred on your behalf over a period of a couple of months. When a customer purchased a trip, our customer service team begins straight away to provide your requested services. As we begin servicing the trip booking and incurring costs straight away, our trip deposit are non-refundable to cover the costs incurred on a customers behalf for their requested service, as confirmed to you when registering for your trip "b. Your booking deposit is non-refundable once these terms have been accepted, unless at the time of booking you did not qualify for the trip you booked". While with most other travel companies you would forfeit your deposit, we were able to offer you our Lifetime Deposit Guarantee to ensure you could always use your trip deposit towards any trip that we offer when you do wish to travel again in the future. This ensures you will always be able to receive value for your deposit. While we can appreciate your concerns, when you navigated to our website and made an independent decision to make a purchase, you were advised of the non-refundable nature of your trip deposit. Unfortunately we would not have been able to accept your booking request and start servicing your requested trip without a deposit to allow our team to start working on your behalf. 

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023, I signed up with this company to assist with job placement in South Korea. Communication was ok until I was handed off to another company. The original company promised a travel coordinator that would contact me before, during and after my arrival in Korea. As stated, communication completely stopped, once handed off. Once with the other countries, I did everything myself and was again left weeks without answers to questions or job offers. I wanted to cancel closer to my trip and was promised by my coordinator I would hear back by the following Tuesday. Over a week went by and no response. I decided to still go as my flight, travel insurance was already purchased, and I had quit my previous job. Upon arrival promised inclusions such as an airport pick up and tours were not provided. I brought this up and their only 'solution' was to reschedule my tours for the following session 4 months later and to reimburse my airport travel. This type of 'solution' is not appropriate when looking at what I and others went through. I spoke with a supervisor that downgraded my concerns and talked down to me as if I was a bratty child. This company ***** ********* ** young people and only cares about ******** ***** ****** Before signing up with them I did my research and there were only good reviews. ***** ******** ** ***** * ******** **** * ***** *** ******* ***** ******** ******* *** **** *** **** *********** ***** ******* ** *** ************ ****** ** **** ******** ********
  

  Business Response

  Date: 12/01/2024

  Hello BBB, due to the nature of this complaint, we do need to speak with various partners across multiple timezones. We are more than happy to provide a response, however, we will need until January 19th due to the delay in international communication. Thank you for your patience, we will be in contact once we have received final communications from various international partners. 

  Business Response

  Date: 18/01/2024

  Hello BBB,
   
  Thank you for the opportunity to provide further information regarding Ms ******* concerns. To confirm, *************** has been speaking with a manager for the last 8 weeks regarding her concerns and a variety of resolutions have been presented to ************* in order to provide an amicable resolution. Namely, *************** has been offered a resolution to ensure any tours or arrival inclusions that she did not receive would be rebooked for her, and she was also offered additional tours free of charge to make up for the inconvenience. While it is correct that there was an issue from the transport company that impacted Ms ******* airport transfer, we have also offered to provide her with a full reimbursement, while these things very rarely ever occur, international travel does have many moving parts and unfortunately every now and then an issue may occur. This is why we offer all customers access to our 24/7 Global Emergency Line to ensure they can speak with a representative at any time to resolve the issue, had *************** placed a call the representative would have been able to arrange an immediate transfer for her as well. *************** has received all her remaining trip service inclusions with multiple placement opportunities that resulted in a great teaching placement with a local school in South Korea. *************** has received all her trip service inclusions as stated on our website product page, minus an airport transfer and a tour which our ground team offered to reimburse and reschedule at her convenience. Despite our our 10,000+ 4 & 5 star reviews across various 3rd party review platforms from verified customers, it sadly appears that *************** *** **** ****** ** ** ****** ***** **** *********** ****** **** *** ******* ** ******* *** **** *** ***** ** ********** The various 3rd party review platforms we utilise do not allow paid reviews and have stringent protocols in place to ensure it does not occur. Our reviews come from verified customers that utilise our services and appreciate our premium service. *************** has received her trip service inclusions and remains available to receive any remaining trip service inclusions at her convenience.
  
  Kind Regards, 
  Thorsten H************
  T ************* 
  C ************ 
  W ***********************

  Customer Answer

  Date: 29/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I read the answer and it is unacceptable. 1 * *** ***** ****** ** * ***** ***** **** ******* *** * ***** ********* ******** ** *** ***** Also I was not offered full reimbursement, as I would not have escalated the complaint against Global work and travel if I was. Please review my complaint and please reach a reasonable solution. A service has been severely mismanaged and not received and I need my money back.
  Thank you!

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/03/2024

  *************** received all her stated trip service inclusions with the exception of an airport transfer and a tour which we have offered to reschedule for her as well as provide an additional tour for free as a gesture of goodwill. It is disheartening that *************** does not accept the resolution, however it is a legally sound resolution to ensure *************** receives any inclusions she has not yet received, as well as an additional tour as a further gesture of goodwill to compensate for the inconvenience. 

  *************** was offered full reimbursement for the airport transfer if she did not wish for us to organize a new one for her. In no capacity would *************** be eligible for a full reimbursement of her entire trip as she received the vast majority of her trip service inclusions that has resulted in her being employed in a great school in *********** as per her request with all other inclusions available to her. If there was a major issue with her trip we would be able to offer a different resolution, however, of all the various trip service inclusions we offer, the only issue relates to a transfer company that was responsible for the airport transfer, which we are happy to take liability for as we did engage their services, and we have offered to provide the inclusion or reimburse the fare *************** paid.

  Ms ******* reference to a video online can be seen in her initial correspondence Before signing up with them I did my research and there were only good reviews. After arriving in ***** I stumbled upon a video.

  
  

• Initial Complaint

  Date:18/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took ($169)money out of my account on July 20th, 2023. I called and emailed multiple times about this. But they said they couldn't refund MY money that was taken out. I have tried and tried, but they still keep saying the same things. And If I wanted to cancel the trip then I wouldn't get my money back and they would keep it. I am entitled to a refund as a customer. This all started when I thought I wanted to take a trip so I picked South Korea. then I paid $1 to book it which is fine. But the problem came when I found out that money was missing from my account. so I called them to ask what was happening and ask for a refund. The representatives told me that my money would be put on some lifetime guarantee. If I wanted to cancel and get a refund I could. In which at the time I was going to postpone for 2 months. Until a family member got sick so I wanted to cancel the trip altogether. So I emailed them and they said that I wasn't qualified to get a refund. And so I kept emailing them and they kept saying the same thing.

  Business Response

  Date: 19/12/2023

  To whom it may concern,
  
  Thank you for the recent information from ** *****.
  
  Due to the concerns raised by ** *****, we have reviewed their trip booking to confrm the following information. ** ***** registered for her requested trip on July 5th 2023 through our website on a promotional $1 deposit. When registering for her trip, ** ***** selected a payment plan option through our online portal to pay the trip off in bi-weekly installments with the first payment being made 14 days after their registration. Attached screenshot confirms the payment was processed automatically by our system which can only occur when a customer sets up their own payment plan via our portal. The payment was processed in line with the customer’s request when registering for their trip. It is very common for customers to set up a payment plan when registering for their trip to pay off the balance in installments. ** ***** was called by her trip coordinator prior to the payment being processed on numerous occasions, but the calls were not answered. ** ***** continued to receive service after this payment was processed and it was 11 days after the payment was processed that ** ***** requested to place their trip on hold. As per the attached evidence, ** ***** confirmed on December 11th “******  * **** * ******* * *** ********** ****** ** **** **** ***** *** * **** ******* ** **** ***** *** * ***** ***** * **** ** ** **** ******* ******** ***** *** *** **** ***** ****** *** **** ** ** ****”. In line with ** *****’s terms and conditions this payment is non-refundable due to the costs incurred for services provided to date. However, ** ***** is eligible to place her trip on hold indefinitely under our Lifetime Deposit Guarantee to use any payments towards any trip in the future excluding tours.

  Customer Answer

  Date: 19/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: They took money out of my account and their not giving me a refund.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 21/12/2023

  Respectfully, the payment was organised by the customer directly as they set up a payment plan independently via their customer portal. The payments made are subject to the cancellation & refund policy they were provided with and agreed to at the time of making their purchase.  

  Customer Answer

  Date: 21/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:My $169 wasn't supposed to be paid them or taken out. After that measure  I had spoken to a representative of the company.They said the I could get a refund. But now I'm being told that I can't. I just want my money back all companies owe it to there customers to get a refund if they change their mind or are unhappy  with service. Cause now if I do cancel  their going to keep my money that I worked for. I just want my money back. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:22/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on their site to see about teaching abroad options. I paid $1 to get more access to information about Costa Rica options. A week **ter they charged my account $248 without warning or authorization. After three phones calls, two site chat messages, and two email attempts, I’ve been told I may receive refund information in 7-10 business days. This charge should not have happened in the first place. The site needs to be more forthcoming on charges and there should be a warning of some type issued before they make these types of charges.

  Business Response

  Date: 28/11/2022

  Hi BBB,
  
  Thank you for providing the customer information and the opportunity to provide further information.
  
  ** ********** ************ navigated to our website and purchased a Teach Costa Rica (T-16) Trip on November 6th 2022. Our trips can be purchased through our online automated booking platform which ** was required to navigate through in order to make the purchase. During the process, ** was advised of the trip inclusions and requirements, as well as other conditions related to her trip. Ms ***** had all the time necessary to review the product trip service inclusions and made a decision to register for her requested trip. After checking the trip date availability, Ms ***** confirmed a trip intake of April 1st 2023 as her requested departure date and continued through the booking process. Ms ***** then continued through to the payment page whereby she was given the option of either paying for her trip in full, or utilising our promotional offer. Our promotional deposit offers customers the opportunity to register with only a $1 deposit to get access to our technology and information, but they are required to select a payment plan within 14 days of registration, or be enrolled in the cheapest payment plan available. This is confirmed on the payment page whereby the $1 deposit confirms the need to ‘select a payment plan’ and it further confirms that terms and conditions apply to this promotional deposit. Ms ***** was also required to confirm that she had ‘Read, understood, and agreed to be bound by the booking terms and condition’ in order to register for her trip.
  
  Ms ***** was further advised that “To finalise your trip setup, please choose your preferred payment plan inside gWorld. You can choose from multiple options to find the one that suits you best. If you do not set up any payment plan within 14 days from now, we’ll help by enrolling you in our cheapest & longest bi-weekly (aka fortnightly) plan, with the first instalment commencing in 14 days. Check your gWorld for the plan breakdown, to choose another option, or speak to your Trip Coordinator for questions & Support”. Moreover, Clause 1 of Ms *****’s terms and conditions that she confirmed that she had read and confirmed she had understood state “b. Upon booking your trip, you will be provided with access to the gWorld platform where you can manage your trip booking and, if your trip has a remaining balance, select a payment plan that best suits your needs. If you do not choose any payment plan option within 14 days of booking your trip, you will be … automatically enrolled into the cheapest payment plan available to ensure your trip is paid off 90 days from your departure date, capped at 20 fortnightly/bi-weekly instalments. Your Trip Coordinator can assist you with further payment options.”
  
  Ms ***** confirmed a requested departure date of April 1st 2023, and in line with clause 1.f. of her terms and conditions “The balance of the cost of your trip and required documentation is due by the **test 90 days prior to your tentative date of departure” as it is 90 days before trip commencement that we need to secure trip service inclusions with local suppliers to ensure availability for a customers requested trip departure. In order to ensure Ms ***** could travel at her requested date, in line with her terms and conditions, and as she was advised of at the time of registering for her trip, a payment plan is a requirement to ensure her trip is paid off by the necessary time.
  
  Further to all this information, Ms ***** was also called on the number she provided, ** ********** on November 7th, 8th, 9th, 10th, 11th, 14th, 15th, 16th, 17th, 18th by her dedicated trip coordinator to further discuss her trip as per her request, but Ms ***** did not answer any call or bother to return any. Had she answered any of the calls that she had requested by registering for her trip, she would have been further advised of the payment plan and what suited her best. However, as Ms ***** did not make any attempt to call her coordinator back, cancel her trip, or change her payment plan, our automated system charged the first instalment of the payment plan that Ms ***** was made aware of and confirmed that she understood and agreed to by registering for her trip.
  
  As a premium service provider, the costs that we incur are substantial and front-loaded, which is why customers are advised of the different payment options available and conditions related to each. To date, due to Ms *****s actions we have made a loss on her trip booking whereby the costs associated to her trip booking far exceeds any payments made, as such Ms ***** is not eligible to receive a refund.
  
  Ms ***** navigated to our website, went through all the necessary information for her trip, and made an independent decision to register for her trip and requested that we provide a service to her. We incurred the costs related to the service provisions requested and necessary to provide Ms ***** with her requested trip service inclusions. It is apparent that Ms ***** did not read the various confirmations related to her need to select a payment plan within 14 days or be auto-enrolled in our cheapest plan available which is a condition of the promotional $1 deposits that we offer customers. Ms ***** could have cancelled her trip at any stage within the first 14 days after registering for her trip, but as she failed to answer any calls, emails, messages, or contact us back in any way, she was charged the first instalment of her payment plan that she agreed to through registering for her trip.

  Ms ***** has since submitted a cancellation request through her gWorld account, and no further payments will be processed as she has now cancelled her trip booking, however, she is not eligible for a refund of payments made to date as confirmed in her booking terms and conditions that she confirmed she had read and agreed to and were a condition of trip registration. 

  If the BBB requires any further information, please do not hesitate to let us know. 

  Thank you. 

  Customer Answer

  Date: 28/11/2022

  
  Complaint: ********
  
  I am rejecting this response because:**** ******* ** ****** ***** ******** ****** ***** **** ***** *** ***** ******** ***** ************.  I’ve attached a screen shot showing the sites advertisment for the $1 deposit as well as the receipt email for the deposit.  No where does it clearly stipulate that when signing up I would somehow be required to pay an addition $247. Now they are saying they are just going to keep that money?!? Why? Please stop them from doing this to other consumers.
  
  Sincerely,
  
  ** *****

  Business Response

  Date: 28/11/2022

  We have hundreds of customers register each day for our trips and they are all advised of the conditions related to their trip registration. Even if Ms ***** did not read her terms and conditions, she has chosen not to read important information listed throughout her registration process, and also ignored 10 calls from her coordinator. Ms ***** registered for a trip, requested our services, we were providing, and remain in a position to provide them in line with the terms and conditions of our trips. 

• Initial Complaint

  Date:29/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $2000 on this business and they have added hidden charges, they didn't advertise the cost properly

  Customer Answer

  Date: 29/07/2022

  Problem resolved