Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Abebooks.com has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Abebooks.com

      500 - 665 Tyee Rd Victoria, BC V9A 6X5

    • Abebooks.com

      1574 Gulf Rd Pmb 185 Point Roberts, WA 98281

    • Abebooks.com

      5138 Veauredard St Alexandria, VA 22301

    • Abebooks.com

      5138 Beauregard St Alexandria, VA 22312-1936

    • abebooks.com

      5138 Beauregard St Alexandria, VA 22312

    Business ProfileforAbebooks.com

    Used Books
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    75 complaints closed in last 3 years

    43 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Abebooks is a global online marketplace offering new, used, rare, and out-of-print books and collectables from sellers in over 50 countries.

    Launched in 1996, Abebooks has been a subsidiary of Amazon, Inc. since 2008.

    Products & Services

    AbeBooks is an online marketplace for books, fine art and collectibles.

    Business Details

    This is a multi-location business.

    Find a Location

    Abebooks.com has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Abebooks.com

        500 - 665 Tyee Rd Victoria, BC V9A 6X5

      • Abebooks.com

        1574 Gulf Rd Pmb 185 Point Roberts, WA 98281

      • Abebooks.com

        5138 Veauredard St Alexandria, VA 22301

      • Abebooks.com

        5138 Beauregard St Alexandria, VA 22312-1936

      • abebooks.com

        5138 Beauregard St Alexandria, VA 22312

      Headquarters
      500 - 665 Tyee Rd, Victoria, BC V9A 6X5
      BBB File Opened:
      3/4/2006
      Years in Business:
      28
      Business Started:
      1/6/1996
      Alternate Business Name
      • AbeBooks Inc.
      • Advanced Book Exchange Inc
      Contact Information

      Customer Contact

      • Krystal MacDonnell, Customer Support Manager

      Customer Complaints

      75 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      23/08/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      I purchased a textbook from AbeBooks seller "Save With Sam" listed as "Brand new!" on 07/29/2023 for $338. It arrived yesterday 08/22/2023 and it was anything but brand new. It has highlighter and pen marks all over it, the cover is damaged, and pages are bent. Used copies of this book go for less than half of what I paid, and if I had wanted a book in the condition I received it in, I would have paid less than $150. However, I always pay extra for new books because I have a learning disability and have immense trouble reading books with another student's markings in it. I also cannot return the book, because the class that I need it for has already started, and I don't have enough money to purchase a new book without the refund from this purchase. Additionally, I feel strongly that I should not have to pay additional money to return the book when this situation is due to the intentional misrepresentation of the product by the seller, "Save With Sam". "Save With Sam" is operating a scam by representing their books as significantly higher quality than they actually are, in hopes that customers don't bother with returning or complaining.
      Read More

      Customer Reviews

      28 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael J

      1 star

      11/07/2024

      I ordered a book and was given a fake tracking number. It didn’t appear that the book I ordered was going to be sent. After checking other reviews found this was a common problem so I requested a refund with no response. ******* ** ****** **** **** **** *** ***** *** *** I went to my bank to force a refund instead. ************ ************ ** ***** ** ******* I don’t know how they are being allowed to cheat people through 3rd party scam artists.

      Local BBB

      BBB serving Vancouver Island

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.