Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint – Request for Refund Dear RightRide Headquarters, I am filing a formal complaint regarding my recent vehicle purchase. The process was rushed, I was denied a warranty, and the vehicle had issues from the start, including a bent rim and engine problems along with flashing orange engine light. Despite being told my monthly payments would decrease after six months, they did not, and my concerns were ignored and was told to deal with it myself. Rightrides' conduct has been extremely unprofessional. ** ***** **** *** **** ******* ** ****** ***** **** ******** ********* ******* ***** ******** ********. Before purchasing the vehicle, I was treated with great attention, but once the sale was finalized, that changed completely, **** **** ** *********** *** **** ******** **** **** *** **** **** ********** ***** ******** **** ********* ****************** **** I have a medical condition that requires frequent travel, that they had “full understanding of”, yet I was knowingly sold an unreliable car. Due to RightRide’s lack of support, I traded the vehicle and blocked payments, yet funds are still being withdrawn. I request a full refund of unauthorized charges and a formal resolution and I no longer wish to engage with Rightride and in hope to highlight the unprofessional practices and lack of accountability within lesser known used dealerships like RightRide. I hope this matter is resolved by improving how customers are treated and resolving there issues professionally. Please respond within [7-14] days before I escalate further. ********** ********* *** ********* ********** 

  Business Response

  Date: 17/03/2025

  The debit of $***** was made by ******** not RightRide Winnipeg.She will have to contact ******** for a refund. I have reached out to client to discuss her experience and for more clarification. 

• Initial Complaint

  Date:22/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I may have fill out a form online with Rightride website last August 16 but decided not to complete my details as I felt uncomfortable about giving my information based from my previous experience in 2022. Still, someone from RightRide called me last August 17, 2024 inquiring about my interest for looking to buy an SUV and I said yes as I have already started to talk to some other dealerships. They asked me some questions about my personal information and we agreed that I could come to their place to check for some vehicles. I was scheduled to meet with them last August 19 but unfortunately I got busy so I cancelled. On next day, August 20, they called me again to check if I can be free on that day but I said no as we were going outside of the city. After our phone call, I went online to check on my credit report and I found out that they ran a Credit Check without my CONSENT last August 17. I called them afterwards and asked to speak to the manager but he was not available so he returned my call and apologized then convinced me to dropby that day so they can resolve the issue. I was very ****** but still polite so I checked on their inventory and again I didn't find any vehicle that interest me. My concern is that the company just ran a credit check on me without my CONSENT and it will affect my Credit Score that I am trying to rebuild for the last 2 years. I am trying to be very careful now with credit inquiries. In the last 2 weeks, I have visited 2 dealerships already and they explained everything to me face to face but they didn't do any credit check unless we proceed in my intent to buy a car that I need. I called ********** and they said they cannot remove the credit inquiry from Rightride and that is very frustrating for me. ** **** ***** ******** ** *** *** **** **** ****** *** ***** **** ***** ****** *** **** **** *** **** ****** I hope you can resolve this issue ** ** ***** ** ********* ** ******* **********

  Business Response

  Date: 26/08/2024

  I called and spoke to the customer, addressed their concerns. There seems to be a miscommunication between the Finance Manager and the customer because the credit application was mentioned. Regardless we have contacted the customer and are in the process of helping him find his next vehicle.

  Business Response

  Date: 03/09/2024

  I have spoken to the customer and we will remove the Credit Pull due to miscommunication between our finance manager and the respectful client.

  Once the credit pull is removed we will provide proof to our customer.

   

  Thank you

  Customer Answer

  Date: 04/09/2024

   
  Complaint: ********
  I am rejecting this response because: The credit inquiry is still on my record and I am not sure if they are already doing something about it. Based on my experience in dealing with them, it takes too long for them to address an issue unless you file a complaint to an external body. They need to provide a timeline and complete first what we agreed before we close this issue. 
  
  Sincerely,
  
  Zovill *****

  Business Response

  Date: 11/09/2024

  We have spoken to the customer and are in the process of removing the credit pull from the credit Bureau, due to the miscommunication between our staff and the customer. Once we have proof that the credit check is removed our customer will be satisfied as per our conversation. 

   

  Thank you

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle that had a hail damage and told us it will be dealt with a private insurance that has been fixing car damages. They gave me a schedule that did not work out due to emergency and ask for a a re-schedule . Been texting the Sale’s guy ***** ****** about this for a long time and today I got a text that the file has been close and that I missed my appointment. This is a big hail damage and because I trust that it will be dealt with when I bought the vehicle as they promised is like false advertising for me . Pls have this rectified.

  Business Response

  Date: 06/05/2024

  Good afternoon,

   

  Her vehicle is in the shop right now and is being inspected for repairs.

   

  Thank you!

   

  Sincerely,

  Nader ******

  General Manager

  Customer Answer

  Date: 06/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Rightride and the vehicle was delivered with a scratch on the vehicle. I let them know before i signed and I was hesitant to sign the documents until they fixed the problem but i was told that wasn't an option as they already bought out my loan, and needed to sign the paperwork right then. This happened on Jan 12, 2024 at approximately 3:30 pm. I was assured it will be handled and be fixed according to Colton ******** the dealer I signed with, he made his manager aware of the damage and he confirmed on a call I had with him on Feb 20, 2024 . I have tried texting and calling with no success to get my vehicle fixed. Please help.

  Business Response

  Date: 22/03/2024

  Good afternoon, 

   

  Jessica was supposed to drop off her vehicle Monday march 18 for repairs but she did not show up. We are happy to fix her vehicle.

  Thank you!

  Customer Answer

  Date: 27/03/2024

   
  Complaint: ********
  
  I am rejecting this response because: I was told I would be contacted by a salesperson before drop off, and I was also told they do not provide loaner vehicles which isn't acceptable as my job requires me to have transportation and was waiting for the salesperson to contact me to let them know as they are aware of this when I first made them aware of the damage. 
  
  Sincerely,
  
  Jessica **********

  Business Response

  Date: 27/03/2024

  I will contact the customer and schedule the repairs, whoever she spoke to gave her incorrect information.

  We will provide her with a loaner.

   

  Thank you

• Initial Complaint

  Date:26/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to finance a vehicle. Got talked into looking at a different vehicle to accommodate my payment amount request. Once the estimated numbers were discussed, I agreed ONLY if I can see/test drive. Was told the vehicle was at their other dealership in another city. Was given a bunch of paperwork and told the signatures were to allow for credit check. All of which was done on May6/23. I specifically asked I'm not signing a bill of sale, or finalizing anything since this vehicle is still "sight unseen" and would need to look at first. Was told by sales person that it was only signing to show interest in vehicle. I believe he actually said a "purchase proposal" form he needed signed to send off to the other dealership, in order to get authorization to transfer the vehicle from Saskatoon to Winnipeg location. I was then told the vehicle would be driven to Winnipeg and arrive sometime Monday. That Monday he changed the arrival date to Thursday the 11th. I then called on Thursday the 11th. The salesman had that day off, so I spoke to the sales manager about the runaround. The manager told me that he was paying out the loan on my current vehicle "1st thing in the morning"(Fri the 12th). I never heard from anybody there until Wednesday the 17th. Said he was in a meeting, yet never returned my call. The next day(the 18th) he was off work, but his text message tells me the vehicle still never arrived and hoped it would arrive the next day.(Friday the 19th). That's when I texted him, saying I would be showing up on Fr the 19th to see what's happening. When I arrive, he tells me the vehicle went to the shop for safety, but also told me the person who drove the car said it was shaking really bad on 1 side of the car the entire trip from Saskatoon, and the shop will need yet another day. He said he had no idea if it arrived that day, or the day before. Now I ask for my paperwork and another bought at another dealership. Now being harassed *** ***********

  Business Response

  Date: 26/05/2023

  Hey Jeffrey,

  I feel you are extremely confused on the process here. You came to RightRide WPG for help and we did exactly that. We bent over backwards for you getting you more money for your trade we discounted a vehicle over $**** and brought it into Winnipeg free of charge. Yes there was a delay as shops are extremely busy and we need to complete out of province inspections prior to delivering a car. We now brought in a vehicle and paid for shipping, safeties and are now stuck with a vehicle we would have never bought if it was not something you insisted on us getting for you. You have been unresponsive and we were just looking to schedule a delivery for a vehicle you purchased. I am sorry you take setting deliveries and asking what happened as ******* *** harassments. I hope you enjoy your new vehicle, sir. 

  Customer Answer

  Date: 26/05/2023

   
  Complaint: ********
  
  I am rejecting this response because: I lost all confidence in the vehicle before even seeing it, and the fact I have been lied to by salesman, as well as sales manager. When I call for info/update on the vehicle location and condition, no return call from sales. In person I was told, "I don't know"

     Furthermore, the vehicle was already in your inventory, so I'm not exactly sure about your claim that your "stuck with a vehicle on your lot for $**k". As far as the shipping the vehicle cost from you one location to another; this would have needed to be done in order to see/test drive the vehicle your salesman insisted would be the right vehicle, and should be considered a cost of doing business.

     If you claim that you were discounting the vehicle $****, and it cost $**** to deliver the vehicle, then selling without such a large discount shouldn't be a problem for sales.

  When the vehicle apparently showed up in Winnipeg 2 weeks later,  I was told   your salesman the vehicle was "shaking really bad ever since the driver left your dealership in Saskatoon". Yet driver continued to Winnipeg which is VERY alarming. When I came in person to talk to salesman, he didn't know what was wrong with the vehicle, he didn't know when the vehicle arrived in Winnipeg. He had NO answers. Now knowing I was no longer interested in the vehicle, I asked if they were paying out my "trade-in" loan, and he said "yes, you will not have anymore payments on the "trade-in"." *** *** **** *** ** ** ***** * **** ***** ********* ** **** **********. As my original statement states, I was told signing was NOT a final sale, only giving them authorization to do credit app and give authorization for Saskatoon location to bring vehicle to Winnipeg location.

  I knew at this pointe I lost ALL confidence in the vehicle and the practices your staff conduct, before even seeing the vehicle.

  Since there was NO deposit, money or collateral I never promised to purchase the vehicle in question. I NEVER took possession of the vehicle,  *** ********** ** ******* ** *** ***.Furthermore, there was NO Transfer of Ownership Document(TOD) given, or taken. 

     ******** **** * ****** **** *** ************** *********** ** *** ********* ** ** **** * ** *** **** ** *** **** **** ********* *********** * ******************* *** **** ******** ** * ******* **** **** ***** *******  **** ****** *** ***** ** **  ** *** ***** ** *** *********** *** ******* ** ** *** ********* ** *** ******** ***** ****** ************ 

  When their finance department submitted the documents to ** ****, it was shown that YOUR dealership tried to push the financing through the bank without my knowing it. 

     When I was sitting in the finance office, we had ** **** on speakerphone explaining the situation. This is why I was funded the financing on my current deal.

  **** **** **** ** *** **** ******** ********* **** *************** *********

  I trust this response will be satisfactory. Thank you.

  
  Sincerely,
  
  Jeffrey *******

  Business Response

  Date: 26/05/2023

  Thanks for answering the questions I originally asked via email 3 days ago.

  I am more than satisfied with your answer.

  I hope your new car treats you well Jeffrey! :) 

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used 2015 Chevy Equinox from Rightride Auto in Winnipeg on November.7th. The day we picked it up the check engine light was on. I messaged the sales guy. He said take it to any chevy dealership and they will cover the cost of reading the code. I took it to our local dealership and they didn't want to do it for fear of not getting paid. I again mssgd the salesman he said to take it to ******* ******** in Winnipeg as they did the safety work to it. I finally got in Dec.7th. After 3 weeks of having the vehicle a warning came up "low oil pressure stop engine" there was zero oil on the dipstick and we added 5 litres of oil. I again mssgd sales guy and he said get it in to get checked. In the month of having it we've put on 2500km and have added 8 litres of oil. Spent $*** to drive to Winnipeg to ******* ******** (we're 4hrs away) on Dec.7th. They checked why the engine light is on. Said it's a recall on the motor for excessive oil consumption. Told me to take it to a local dealership and they can check if it qualifys. Dec.8th I took it to our local Chevy dealership and was told it doesn't qualify for the recall. It's over the time and milage. I mssg the salesman. No responce. We have called the rightride manager to get some answers. He doesn't call back after he says he'll look into it. 3 weeks ago a warning came on "service stabili trak" mssgd again. No responce. 2 weeks ago the vehicle stalled while driving it. Took 3 tries to get it started again so turned around. it stalled 4 more times before getting home. It had been parked since then as it can't be trusted to drive. We are getting no responce to calls or mssgs. We just want out of our $** ******** dollar loan. They could take it back and give us a different one or simply take it back and clear our loan so we can buy another one. I'm not sure why No one will answer our calls and messages. We just want some answers and a working vehicle.

  Business Response

  Date: 04/01/2023

  Hi Katherine,

  I believe Ryan sent in the same inquiry yesterday and I asked him to reach out to me directly at ********************* as this was the first I am hearing of this.

  One of you can send me an email and we will review our options.

  Thank you

  Customer Answer

  Date: 05/01/2023

  Complaint: ********

  
  

  I have been in contact with a manager from the business and am waiting to hear back as to what can be done for us.  

   

  Sincerely,

  
  

  Katherine ***********

  Business Response

  Date: 07/01/2023

  Thanks Katherine,

  We are close to finding a replacement vehicle.

  Thanks for your patience. 

  Customer Answer

  Date: 09/01/2023

  A replacement maybe but we're only getting trade in value for the one we have! Not ok since we have had major issues since the day we picked it up and have only had it 2 months! Not our fault at all and we're going to be stuck owing thousands from current loan on top of a whole new loan for another vehicle! 

  I have messages dating to the day we picked it up and the issues we've had with the vehicle! We  expect the trade in value to be what our loan is for! $** ******** *******. You sold us a vehicle with a recall on the engine that we don't qualify to get fixed! 

  
  

  
  

  Katherine ***********

  
  

  
  

  
  

  Business Response

  Date: 25/01/2023

  Waiting on ** as I do not control recalls on vehicles and this is something ** can fix for free. As I am no longer the owner of the vehicle ** has requested Ryan ****** the customer to reach out which I have informed Katherine about. This is a free fix and unfortunately the customers no longer qualify for any credit I have begged and pleaded with the banks *** *** ** * ***** ************* ** ***** *** **** ** * *********** ***** We would need an extremely strong co signer for a replacement at this time.  

  Please reach out to ** as this will fix everything. 

  Myles *******

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a 2015 Chevrolet Equinox from RightRide Auto Canada Winnipeg branch November 5, met in Brandon November 7 at 6pm to take possession of the Equinox. Right away I noticed the check engine light was on, delivery driver said it was on when she picked up the Equinox and knew nothing about it and we would have to deal with Roman(salesman at Rightride) about it. Roman was informed of the engine light the morning of November 8 and his solution at that time was to take it to our nearest GM dealer and get it checked out and fixed at the cost of Rightride. ****** has a GM dealer in town so my girlfriend went to get it looked at that day and was told it would be 10-14 days before they would be able to get it in. November 21 my girlfriend was driving the Equinox and all of a sudden the dash lit up like a christmas tree and low oil pressure warning come on. Girlfriend stopped the Equinox, shut it off and popped the hood and pulled the dipstick to check the oil. There was no oil on the dipstick. I left work and went to Equinox and there really was no oil on dipstick. checked for leaks and found none, put 5 litres of oil in to bring it to full. Contacted Roman who conferred with his boss who decided it needed to be brought to ******* ******** in Winnipeg where they had the safety done prior to me acquiring it. Finally got it to ******* ******** December 7 and they gave my girlfriend a work order with codes for an expired recall because of the oil consumption of the engine. Estimated value to repair oil consumption issue is $******** which I was unaware of and would not have purchased knowing the cost of repair to correct the issue. RightRide has since been avoiding me about correcting this issue by either fixing it at their cost or taking the equinox back.

  Business Response

  Date: 03/01/2023

  Hey Ryan,

  I am so sorry to hear about your equinox. Unfortunately, this is the first I am hearing about this situation but we would love to make it right. 
  

  Please email me directly at ********************* and we can explore our options. 
  

  Myles 

• Initial Complaint

  Date:14/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months ago I applied for a possible car loan with this company in Ontario. T*** ***** *** ***** ******* *** ****** ** *** *** **** *** *** ***** *** now I am getting Winnipeg Brad checking my credit rating constantly I have asked them over and over to stop my going through my credit rating I want nothing to do with this company and October 9 they went through it again. I called and they hung up on me. I called again and then he said it to humour me. Oh yeah what we got your name here we’re just tell him not to go into your credit anymore. It’s what he said it didn’t even have my name so I need them to stop going through my credit. I don’t want anything to do with them.

  Business Response

  Date: 14/11/2022

  hey there,

  I am sorry to hear about the credit pulls. May I ask your name?

   

  We have multiple RightRide's across Canada and we do not have anyone working at this location with the name Brad or even a similar name so I am thinking you have the wrong location.

   

   

  Business Response

  Date: 14/11/2022

  Hi Esterina,

  Sorry I see this inquiry was from a few months back when you applied for credit.

  I am sorry we were not able to get you approved.

  If anything else comes up please reach out directly to me at ************ or if you prefer email at **********************

  Myles

  Customer Answer

  Date: 15/11/2022

   
  Complaint: ********  
  I am rejecting this response because: they company just misled me because  the inquiry was from October not a few months back. Then other from July.  Stop going into my credit    Right  ride was told was told over and over to stop going into  my credit  

  
  Sincerely,
  
  Esterina ********