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Business Profile

Delivery Service

SkipTheDishes Restaurant Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 695 total complaints in the last 3 years.
  • 218 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a refund for a mistake in an order. That refund never arrived.

    Business Response

    Date: 15/04/2025

    Hello Mike, 
    Thanks for reaching out. 
    Please forward your concern to ************************ and we will love to assist you further there. 
    Best regards, 

  • Initial Complaint

    Date:09/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, My friend told me about Skip the Dishes and I wanted to try it out. So I made an account today (April 9th, 2025) to try it out. But when I tried to place my first order today, it is not working and is saying "Payment error". I already contacted customer service at [email protected] and there has been no response.

    Business Response

    Date: 10/04/2025

    Hello Maddy,

    Thanks for reaching out to us!

    We're disappointed to hear about your experience and we would like to take the necessary steps to resolve your concern.

    It looks like your payment method is failing the security verification. In this case, please try a different method or contact your financial institution for further information. 


    Best Regards, 

    Customer Answer

    Date: 10/04/2025

     
    Complaint: ********  
    I am rejecting this response because:

    I have already contacted my financial institution and they are saying that there is nothing wrong with the payment method. I have also been using the same payment method for other services and payments, and it has been working fine. 

    Sincerely,

    Maddy ****

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered food from ********** ********** through SkipTheDishes. It showed on app that my food was delivered but when I went to my door there was no food. So either the food was delivered in a wrong unit or been stolen by the courier. Upon requesting a refund from SkipTheDishes support chat I was denied a refund but no proof was provided that the food was delivered. Usually SkipTheDishes couriers provide photo of the drop off location. I tried to contact skip through app chatting feature two of the representatives refused to refund and one of them agreed to refund but later ended the chat with no refunds

    Business Response

    Date: 05/04/2025

    Hello there,

    Thank you for reaching out to us! 

    We're very sorry to hear about this experience and we are determined to make this right.

    Please forward us your concern to ************************ so that we may collect the appropriate information and address this concern accordingly!

    Sincerely,
    Skip Support Team


    Customer Answer

    Date: 07/04/2025

     
    Complaint: ********

    I am rejecting this response because: I have already tried so many times and talked to their customer service but their customer service representatives are very clumsy in handling these matters and have disappointed me in number of occasions. Secondly, their response time is very slow I have asked for refund from them on multiple occasions but they have constantly rejected my requests.

    Sincerely,

    Salman ******

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used Skip for a lunch order on April 2nd 2025, the Skip driver delivered to the wrong address, I sent the driver a msg which was ignored, I then reached out to skip 4-5 times , they advised no refund would be granted as the order was delivered (to the wrong address). I offed to send them proof that this was delivered to the wrong address, but they did not accept. order # ********* for $***** *** *** ******* ********* ** ***** *** ***** ****** **** **** ********** *** ****** ** ***** ** *** **********

    Business Response

    Date: 03/04/2025

    Hello, 

    We understand your concern. Please email us at ************************ so we can investigate further. 

    Thank you,

    Skip Team. 

    Customer Answer

    Date: 03/04/2025

     
    Complaint: ********  
    I am rejecting this response because:

    I have emailed that email address 5 times since yesterday with no reply , in the emails I included all the required information, the are choosing to ignore me, Skips help chat is have no help either.

    ********** * ********

    Business Response

    Date: 04/04/2025

    Hello. Please email us at s*********************** for further assistance. Thank you

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a $*** E gift card from skip the dishes that was gifted to me. I added it onto my account about 3 weeks ago and I was trying to use it for a $** transaction however I encountered payment issues while submitting the order. It gave me an error. I reached out to support via live chat and Instagram chat they told me I had to wait 24-48 hrs for an internal department to look into it. I waited for more than a week and didn't get any follow up so I reached out to them again. They finally responded saying We're disappointed to hear about your experience. It looks like our system detected that your profile is associated with an account that has been flagged due to violations of our terms and conditions. We will no longer be able to accept orders from your account. Best Regards, The Skip Team George K I explained I forgot I had another account from before so I created another one not knowing it's a violation. I sent many emails and messages through Instagram there's not response at all after that reply. I am entitled to my $*** back. I had asked to at least to allow me to finish using the $*** but they have been unresponsive. I am not getting anywhere and I just want my money back whether a refund or allow me to use it. I had not ever received any emails telling me I had violated their terms. If I had knew I wouldn't have added my gift card. I don't even have the option to remove my gift card from the account either so my money is stuck there. They can also cancel my other accounts.

    Business Response

    Date: 03/04/2025

    Hello, 

    We understand your concern. Please email us at ************************ so we can further investigate on the issue. 

    Thank you, 

    Skip Team. 

    Customer Answer

    Date: 03/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    Peggy ****

  • Initial Complaint

    Date:01/04/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rec'd someone else's order. Skip refuses to refund me even though I had receipt that showed wrong order number

    Business Response

    Date: 02/04/2025

    Hello, 

    Please contact us at ************************ for further assistance. 

    Thank you

    Customer Answer

    Date: 02/04/2025

     
    Complaint: ********

    I am rejecting this response because I tried going thru customer support and received no help. I refuse to play and back and forth game. Your driver delivered the WRONG order! Please make this right. I was a loyal Skip customer. Not anymore, Your drivers should be checking order numbers and looking at receipt stapled to bag. 

    Sincerely,

    Maribeth *****

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the coordinator for a meal delivery community supporting a close friend battling cancer. Friends and family can drop off a meal to her home or provide a gift card for take out food. I arranged for take out gift cards be emailed to my friend through Skip The Dishes. She has received approximately $**** in Skip cards over the last 8 weeks. When she attempts pay for an order with the gift cards, the transaction will not go through/"cannot be completed". She can see the balance of funds in her account and is give the option to pay with credit in her account but in the final step of the transaction, the order cannot be processed. She has emailed and used their live chat service to resolve the issue but emails have not been returned and the chat service has told her everything from "it's an issue with your bank" to "it will be accessible in 24 - 48hrs" over the last month.

    Business Response

    Date: 02/04/2025

    Hello, 

    We understand your concern. Please email us at ************************ so we can further investigate on the issue. 

    Thank you,

    Skip Team. 

  • Initial Complaint

    Date:31/03/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order on March 30, 2025 via skip. Unfortunately, the order was completely different from what I ordered and it was not eatable. The restaurant used different rice from what I ordered. I attempted to reach to the customer support and they refused to offer any refund stating that they are sorry they have not met my expectation. I asked to refund the tip and they refused to do that.

    Business Response

    Date: 01/04/2025

    Hello, 

    Thanks for reaching out. 

    Please forward your concern to ************************ and we will love to assist you further there. 

    Best regards, 
    SkipTheDishes Team


    Customer Answer

    Date: 02/04/2025

     
    Complaint: ********

    I am rejecting this response because multiple attempts were made before filing this complaint.


    You have the details of my concern. Please reach out.

  • Initial Complaint

    Date:31/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Skip the dishes on a regular basis and as of late, I have had recurring issues with the couriers of the business marking my delivery as "delivered" but by order has not been completed. On several occasions, I have had to walk a great distance from my condo in attempts to find the couriers, who I have found still sitting in their vehicles, leaving me with the impression that there are a portion of the couriers who even fail to get out of their car to look for the residence. Because of couriers not following delivery instructions, and the fact that Skip does not provide photographic evidence of the actual delivery, I have had to report my meals as being undelivered several times, and with with no photographic evidence to prove I even received my meal, I have no evidence to reference. On March 29, 2025, I ordered ****** ***** through Skip, and my driver marked that he had arrived with my order before he even arrived into the parking lot. I received a message from the driver who expressed he was having difficulty locating my condo. I turned the outside light on and stood outside the door waiting for him and sent him several more messages with delivery instructions, but the driver failed to reply. The driver eventually marked my order as completed and drove away. I attempted to contact Skip customer services who advised that there have been too many claims on my account for undelivered orders, and they advised no refund would be issued. I believe it is unfair for me to get penalized by a company for the neglect of duty on the couriers side. I believe that, **** **** ****, Skip should have a mandatory photo of the successful delivery to prove that the order was left at the correct address, or even delivered at all for that matter. * ** ********** *** ********** ** *** ** ****** ** ** ********* ** ***** **** ***** *** ** ******* **** **** ****** ** ************ *** ********* ** ****** ******* ***** *********** 

    Business Response

    Date: 02/04/2025

    Hello,

    We understand your concern. Please email us at *************************** so we can further investigate on the issue.

    Thank you,

    Skip Team.

  • Initial Complaint

    Date:31/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17, I placed an order through skipthedishes. When the order arrived, I noticed the order was wrong. I contacted customer support and was offered a refund and was told I could reorder. When I went to reorder, I noticed the credits did not cover the amount of the order and was told I’d have to cover the difference. I placed a replacement order which also arrived incorrect. I spoke with support again and several agents ended the chat without resolution. Finally an agent agreed to refund the total Of my order as skip credits. I advised them id rather a refund to my card and was told that wouldn’t be possible as the refund in credits had already been processed and ended the chat. I trusted the refund would come through. I went to order today (March 29) and noticed that my credits were $**** instead of $*****. I asked support and after an hour, was told they could not help me as 48 hours had elapsed and ended the chat abruptly. I am requesting a refund of the difference between what my order was and what has already been refunded.

    Business Response

    Date: 02/04/2025

    Hello, 

    We understand your concern. Please email us at [email protected] so we can further investigate on your issue. 

    Thank you, 

    Skip Team.

    Customer Answer

    Date: 02/04/2025


    Complaint: ********

    I am rejecting this response because:
    I have tried resolving this directly with support at skip the dishes on approx 5-8 occasions split between two days. I have attempted to escalate the matter and kept having agents just abruptly end the chat. I have tried resolving this on my own in good faith and have been met with rudeness by every single agent.

    I would prefer to keep communication through BBB as my attempts to resolve with the business have not been successful.

    Sincerely,

    ****** ******

    Business Response

    Date: 04/04/2025

    Hello, 

    Please reach out to us at [email protected] for further assistance. 

    Best regards,

    Customer Answer

    Date: 04/04/2025


    Complaint: ********

    I am rejecting this response because:

    I have already rejected this attempt at resolution. As previously communicated, I have attempted resolution directly with the business several times. 
    The business has screenshots of my communication with them attempting resolution as well as my order information. They have the information required to make this right. 

    Again, I will only deal with this business through BBB and not directly as I need to be protected by their predatory behaviour. 


    Sincerely,

    ****** ******

    Business Response

    Date: 09/04/2025

    Hello,

    Please contact us at [email protected] so we can look into your concern. 

    Regards,

    Customer Answer

    Date: 09/04/2025

    Good morning,

    I’ve received now the third response to my complaint with the same thing. This business continues to ask me to resolve this outside of BBB and to contact them directly.

    I’ve attempted several times before my complaint to BBB to resolve this matter with them and was systematically rejected and ignored, even though my complaint is valid. I have been treated very poorly by this business and would much prefer resolving through BBB than deal with them directly. I requested a refund to my card and instead was given a partial refund in credits. That’s completely unacceptable.


    Through my complaint, they have my order numbers and contact and banking information. They can look at how I was treated in the support chat. They can send me the refund.

    Thank you,

     

    ****** 

    Business Response

    Date: 10/04/2025

    Hello,

    Thanks for responding.

    We're disappointed to hear about your experience.

    From our records, you were refunded in 2 separate transactions of $***** and $**** in Skip credits. The credits were applied to your next 2 orders separately as well.

    We hope this clarifies your concerns.

    If you have any further concerns, don't hesitate to let us know.

    Best Regards, 

SkipTheDishes Restaurant Services Inc. is NOT a BBB Accredited Business.

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