ComplaintsforSkipTheDishes Restaurant Services Inc.

Delivery Service

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Initial Complaint
07/10/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is my first time ordering from Skip The Dishes, and when my food came the order wasn’t mine. I ordered from a restaurant called ***** ******* and the food I got was from an ***** restaurant. I contacted them about it and they refused to refund me because they said I had too much refunds in the past, which is not true. Anytime I try to contact them they kick me out of the chat. * ***** ****** ** **** ******
Business response
08/10/2024
Hello,
Thanks for reaching out.
Please forward your concern to ************************ and we will love to assist you further there.
Best regards,
Customer response
08/10/2024

Complaint: ********

I am rejecting this response because: **** ** * ***** ****** ** ****. They ***** **** *** ******** *** want to me to contact them directly so then they ignore my case. I am not satisfied with this response. I want my full refund right now. All I ask is for my money back. I don’t want to deal with anything else other than agreeing to refund my money.

Sincerely,

Gorgo *****
Business response
09/10/2024
Hello. Please send us an email to ************************ so we can look into your concern further. Thanks!
Initial Complaint
04/10/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order but one of the things in my order was no delivered, instead of skip dealing with the issue they refused to redeliver my item or refund it, they said I was constantly complaining but even with the complaints I had never received a refund from them. So why not fix the issue of their driver or their restaurant. We had no food to eat because of them. *** ** *** ** ********* *****. I spoke to 4 of them and they were all rude
Business response
08/10/2024
Hello,
Thanks for reaching out.
Please forward your concern to ************************ and we will love to assist you further there.
Best regards,
Customer response
08/10/2024

Complaint: ********

I am rejecting this response because: i tried reaching out to your agents and no one helped me. So no, just do the resolution here

Sincerely,

Sao *****
Business response
09/10/2024
Hello. Please reach out to us at ************************ for further assistance. Thank you.
Initial Complaint
01/10/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Skip the dishes delivered an order completely mishandled, saturated and soaked all items in the order, and responded with a partial refund. They should have some accountability and provide a full refund as this is a clear case of their driver not being careful with my order. Not to mention I had to clean up from the mess it left. They proceeded to refund me ***** in skip credits which I no longer want. I want a refund in full added to my card.
Business response
01/10/2024
Hello,
Thanks for reaching out.
Please forward your concern to ************************ and we will love to assist you further there.
Best regards,
Customer response
06/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. They have since offered me a full refund, which was all I was requesting to begin with. I have had this issue with them in the past, so I hope this is the last time I am required to go to these efforts in order to get some form of an equitable resolution. ** **** ** ******** ** *** ** ******* *** **** ******** ** *** * **** ********** ** *** *********** ** ** ** ** ************** * **** **** ******* ***** **** *** ****** ** **** *** **** * ****** ** ** ******** **** *** **** ** ***** ********* *** ********** ********** *** ******** ***** **********

Sincerely,

Tanner *********
Initial Complaint
23/09/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sept,21,2024 order placed to skip the dishes. Food arrived, tartar sauce missing from fish and chips, chicken wings tasted like fish and we're not edible. I don't like fish. My wife for the fish and was missing the tartar and the fish had an off taste too. Only half was eaten. We all had a word film on our lips and tongue. Skip was contacted and a $**** refund was offered, **** * ***** I tried to discuss with service rep, was just given generic responses that were not relevant to the matter. Very unsatisfied
Business response
23/09/2024
Hello. We would love to review your concern. Please reach out to ************************* Thanks.
Business response
23/09/2024
Hello. We would love to review your concern. Please reach out to ************************* Thanks.
Initial Complaint
23/09/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered 4 items from the service, I received 2. They are refusing to refund the 2 items.
Business response
23/09/2024
Hello. We would love to look into this further. Please reach out to ************************. Thanks.
Customer response
23/09/2024

Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and I also checked my account on their service, and there's been a refund for the part of the item that I did not receive. I am satisfied with this resolution.

Sincerely,

Michael ******
Initial Complaint
20/09/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***** ***** * placed an order which I did not receive. I was in touch with the driver and ensured the address was correct but alas, I did not receive my order. I spoke to live chat to get a refund. The gentleman unfortunately made false claims about my account previously requesting too many refunds. This is false because I haven't received a refund in several years. To summarize, I made an order which I did not receive and now Skip won't refund me. **** ** *********** ********** ** ***** *****
Business response
21/09/2024
Hello, Thank you for reaching out to us. We are disappointed to hear about your experience. To move forward with your request, could you please confirm your account information. Please include your name as it appears on your account, email address, and phone number associated with your account. Please send an email to us ************************, Thank you for using Skip the Dishes.
Customer response
23/09/2024
Hello,
I sent my response as per the request made by Skip.
Initial Complaint
16/09/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
For over 3 months now, I have been unable to complete any purchases on the app due to recurring payment failures. Whether trying to pay with credit stored on my account or with a credit card, the payment always fails and shows an error. I have contacted Skinthedisher customer support multiple times to seek help in resolving this issue. However, they have been unable to fix the problem each time. Due to the ongoing payment failures, I have been unable to purchase any products or services through the app for over 3 months. This has caused a great deal of inconvenience. I still have a balance of $**** in my account. Given the time this technical bug has prevented payments, and the ineffectiveness of customer support, I am very dissatisfied with the experience. I request that SkipTheDishes takes the following actions: Immediately fixes the bug causing payment failures on the app. Improves quality, testing, and support for similar issues in the future. ****** *********** **** ****** *** ******* ************* ** **** ********** ******* * ********** **** ********* ** **** ********** ****** *** ** **** ** *** ***** ******* ***** ** ******* ***** ****
Business response
02/10/2024
Thank you for reaching out to Skip. I'm sorry to hear you aren't able to place orders. I would be frustrated if that happened with my account. Based on the description of your problem, we have submitted your account for review. Feel free to reach out to us if you are still unable to place orders after 48 hours.
Customer response
05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Di ****
Initial Complaint
16/09/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered food for delivery through this service. My order total was $****** The driver delivered it to the wrong building. I contacted SkipTheDishes customer service and asked for a credit of ***** so I could reorder. They refused and told me they will look into this and respond within 48 hours. Now I would like a full refund of $***** to my original form of payment. I will not accept credit, as I will not try their service again.
Customer response
16/09/2024
****** *** ******** *** ******* ** ** ****** It is order ********** It was placed on Sept. 16 and paid by ********** through Apple Pay.
Business response
17/09/2024
Thank you for reaching out to Skip. I am sorry to hear your order was delivered to the wrong building. I would be frustrated if my order was not delivered to me. We’re happy to issue you a full refund of $***** in Skip Credits, which you can view in the app by clicking the person icon > “Credits”, or on the Skip website by selecting your name > Account Settings. Your Skip Credits will be automatically applied to your next paid online delivery order from any restaurant on Skip. It can take up to 5-10 business days for the refund to be processed to your card depending on your financial institution. Please let us know if you are okay with this and we can transfer the refund to your card instead.
Customer response
18/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and will accept a refund to my original form of payment. I am not accepting a refund in the form of credits as I do not intend to use this service again. The lack of customer support and timely complaint resolution has caused me to loose trust with Skip the Dishes. Please refund to my original method of payment.

Sincerely,

Derrick ******* ********** ******* *******
Initial Complaint
16/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The business offered me a $** off coupon. I ordered food and the total came to $**, with the $** off coupon it came to $**. I submit my order then it randomly removed the $** coupon and the order went through anyway charging me $** instead of what was intended. I thought this would be an easy refund as its clearly just a technical issue so I create a chat. The employee on the chat side admitted to technical fault and said there was some ghost order or something and that I would be given the coupon back in 24 hours. However the problem is, I didn't want to spend $**, and wouldn't have ordered skip the dishes if I didn't have the coupon. So this is just totally inappropriate. ******** * ******** ******** **** **** *** ** ******* **** **** ******* *** *** * ****** ***** ******* *** **** *** *** ****** **** ***** ** ***** ** ****** ************* *** ***** ***** ******** ** ** **** **** *** **** ********* ******* ****** *******
Business response
17/09/2024
Thank you for reaching out to Skip. I'm sorry to hear your coupon disappeared. I would be frustrated if that happened with my order. It appears your coupon was used on an order that didn't go through. This may happen if the coupon is applied on the checkout page and you accidentally go back to a previous page. The coupon was added back to your account and you can use the coupon before the expiration date. I apologize since we are not able to issue a refund for the coupon in this situation. Please make sure not to refresh the page or go back to a previous page when the coupon is already applied on the checkout page since the order total may increase due to the coupon disappearing.
Customer response
17/09/2024

Complaint* ********

I am rejecting this response because:

There was no clicking or UI functionality at all when this happened. I put the order through and it removed the coupon and pushed the order through anyway.

The reason I ordered from you guys was so that I could save that $**, Or else I would have waited until I could go drive to get what I wanted.

If you read the chat between me and Skip employee, he/she admits that this order that my coupon was apparently applied to "I wouldn't have been able to see". I'm sorry but this isn't appropriate.
It would be different if it prompted me and said "Hey there was an issue with the order and it has changed" Then prompted me to reorder again without the coupon. Then I wouldn't have complained at all because that's on me.

But it did not do that and took more money then what it originally said. *** ***** ** **** ** ******* *** **** ****** ***** ****** **** **** *** ****. That defeated the whole purpose of giving me the coupon.
*** **** **** **** *** ** ** ** *** ******* ** **** ****** ************** *** ********* * ******** *** *** **** **** ******* *** * **** **** ** ******
Just give me the $** dollars back, ******* *** ****** *****. And fix this issue ** ** ******* ****** ** ****** ***** *******

Sincerely,

Thomas *******
Business response
18/09/2024
Hello. Please reach out to ************************ so we can look into this. Thanks!
Customer response
18/09/2024

Complaint: ********

I am rejecting this response because:

I'm passed talking to SkipTheDishes employees ****** **** **** ** ****** *** *****
************* ***** ** ** **** *********** ******* **** ** *********** ******** ***** **** ***** ********** *** ** ** **** ** **** ** **** ** * **** ****** ******** ** **** ******** ** * ** * ********* * *** **** **** *** ****** ****** ******** ** ******* * ***** **** **** ********** ******* **** ************* ** ********* ** ****** ***** *** ** ***** ****** ******* *** ************

You can't tell someone they're getting %50 percent off something, then charge them the full amount without any sort of consent. **** ********** ******

** ***** ** **************** *** ** ******* ****** ** ************* * *** ******* **** ** ******* ****** ****** *** ******** ******* ** **** ****** *** *** *** ****** *** ***** ******* * ***** **** ** **** ******** ** ************* ** **** ** *** ****** ******** ****** *** ****** ** ************* ************* **** ******* ******* ******* ********* **** **** ****** **** *** ****** ********** ** ******** **** *** ** ***** ******** ***** *** *** ***** **** ** ****** ** **** *** ** ** ** * **** ***** **** ***** ** ********

Sincerely,

Thomas *******
Initial Complaint
16/09/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We placed an order for delivery around a bit after 4:45 and we got a message that it would take 90 minutes to be delivered and we waited the 90 minutes and then it changed to 25 minutes and then changed to 77 minutes. We contacted skip and they did no have a straight answer so we called the restaurant and they confirmed that food was done a while ago and that they had been trying to get a hold of skip a dish but no luck. Due to this we had to end up picking the food ourselves which defeats the purpose of delivery and we did not want the restaurant to suffer any consequences as it’s a small local restaurant that we order from so grabbed the food even tho it was cold and not the best. To be clear it’s not the restaurants fault it’s skip a dishes fault. I asked for a refund and the supervisor said could only refund me 50% which is what they gave me however I told them it’s not fair and they 100% or more refund should be provided. ******** **** **** * **** ***** **** ******* ***** ** ** ************
Business response
16/09/2024
Hello, Thanks for reaching out to us! We’ve issued a refund for the value of the order in Skip Credits, which you were able to view part of the refund in the app by clicking the person icon > “Credits”, or on the Skip website by selecting your name > Account Settings.Your Skip Credits were automatically applied to your next paid online delivery order *********. Although we've already issued you the remaining refund in Skip Credits. In addition, We've provided an additional $** in Skip Credits for the inconvenience this might have caused you.If you’d rather have your card refunded for the remaining balance, let us know! Please be advised that it can take up to 10 business days, or sooner, depending on your financial institution.We do apologize for any inconvenience caused and thank you for your patience and understanding.
Customer response
16/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Alexander *******

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ComplaintsforSkipTheDishes Restaurant Services Inc.

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