Business ProfileforVickar Automotive Group

We would like to lodge a complaint for refund ** *** ****** ******** **** from Vickar Ford Dealership, 2000 Main Street. The Dealer Principle reported to us is Stephen ******/Vickar Auto Group for that Dealership and the VP for that dealership is Domenic ****** We had previously been dealing with a lot of their staff but lately particularly Len *****, General Sales Manager. At our last meeting, their staff said that the bill negotiation ** ******** was the best they could do as initially they wanted to charge over $**********
My dad, Edgar **** is a hearing Disabled 80+ senior on a limited budget to live and has provided consent to me his daughter, ***** **** *o act on his behalf.
To recap, Vickar Ford has my dad’s 2014 Ford Escape from may long weekend 2023 till March11/2024. We paid the bill for work done ** ********* Our dispute is that upon examination, the vehicle was noted to have significant hail damage during their custody of it and that they were ********* to inform us of the damage /or possible damage while in their possession which we feel was their duty to inform so we could explore options. There were numerous documented opportunities via phone and email when we asked for updates. It was reported in end of March 2024 unknowingly by another staff member that numerous vehicles in their possession during the August 2023 Hailstorm were damaged for it was likely that this was when the damage was sustained. We were never informed to damage and if so, we would have investigated and would have explored with Autopac the extent of the damages and would not have moved forward with the significant repair costs ** ********* Recently, Autopac has assessed the vehicle for over $********* of damage and will write the vehicle off at a value that is barely over the repair bill.
It is our position that they should have reported any potential damage concerns- for sure significant like over $********* and would have noted this during the numerous hours of labour that they completed and charged us for. **** **** ***** *** ***** *** ** ****** ***** ***** *********** ** *** ** ****** ******* If damage such as windows or damage like collision or something would have happened, we would hope that they would inform the customer, so it is not clear why we were not informed esp. if known damage to numerous vehicles in their lot. We did not know about this or if the vehicle was outside or inside their building so did not think this was a problem.
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