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Business Profile

Trucking

Day & Ross Freight

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Day & Ross Freight's headquarters and its corporate-owned locations. To view all corporate locations, see

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Day & Ross Freight has 5 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 83 Customer Reviews

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    Review Details

    • Steven C

      Date: 24/04/2025

      Worst company I have ever dealt with product never shows up on time staff are rude supervisors promise call backs that never happy stay the hell away from this company

    • Carol M

      Date: 09/04/2025

      Terrible “courier” company. Your shipment just sits in one place for weeks on end. Customer service is poor. They couldn’t provide an update on a Friday at 3pm because it was “the end of the day”. Avoid using this company. They simply don’t care!

    • Ken C

      Date: 17/03/2025

      Web site was nearly useless, the dates were just random bulls... ****, as well as instructions for receiving my delivery, quite unclear for the receiver, that's me. Avoid this company -plenty of bad reviews and I wish my order had been delivered by anyone else, heck I'd have got it sooner and simpler if I drove to Ontario myself, and that's from NB. I am specifically referring to the website and St. John NB dock. What does "on dock" mean, why is the date it arrived in Fredericton the same day as it was delivered to my house when I received it almost a week later? Why isn't the information on the website more clearly explained. Example date?? what date??? date received?? where it was received did you mean that date? transfer date maybe? is an easy answer, as soon as the code is scanned. they merely have the word date when you track a package ..... today's date, delivery date, date of transfer of load, date processed, date received .. c'mon these are basic things every delivery company seems to manage well except day and ross -the quality of tracking information is not there. zero stars for the runaround, lies and lack of ppl answering sensible polite inquiries, once I did get someone on the phone, the ppl were great and helped, IF you could get someone. Will be very careful about damages by the looks of other reviews.

    • Tim O

      Date: 12/03/2025

      My experience with this company is very poor. Very disappointed in their customer service as they are not accommodating with delivery to a customer’s door. They say it is policy that they only deliver curb side. They lied to me saying that the supplier needs to pay extra to deliver to the customer’s door. Told me to get the supplier to pay extra for this service. Called the supplier and they said Day and Ross does not have that option to deliver to someone’s door. They were just plain rude, disrespectful, and treat customers like garbage. The supplier said they have a lot of issues with this company and are seeking to drop them.

    • Ian W

      Date: 16/12/2024

      Ordered a shower kit from rona in Mid November. Was to arrive on Dec. 9th. It's now Dec.16 and the item has been sitting in a trailer in Woodstock. For eleven days. Calls, emails and voicemails do nothing. They are hopeless.

    • manfred j

      Date: 25/09/2024

      Our supplier had 2 diffferent pallets shipped from Toronto to Nova Scotia on the same day, one with *******, the other, smaller load, with DAY&ROSS. The ******* shipment came in after 5 days, the DAY&ROSS parcel should have arrived on day 6. It didn't. On day 7 I did inquire with their call center in NB. They were unable to locate the pallet, can't track were it is after it arrived at their Dartmouth/NS terminal. Every time I called, they promised "to work on it and call back for updates". Only the last agent did after I promised to report the case to BBB. They did not file my calls, they are even not able to tell, which the 2 days are when they serve our area. Disorganized? You bet!

    • James Y

      Date: 08/07/2024

      We experienced a bad incident with one of your drivers. After being advised not to drive over freshly landscaped areas, the driver proceeded to back up damaging my newly grassed areas, creating ruts in newly leveled areas and just missed my well pipe - all because they were in a rush and could not be bothered to listen to the customer. The driver insisted that this was normal business practice. Additionally, Day and Ross opted to involve their insurance side of the business and wanted a nondisclosure agreement to be signed to prevent sharing of this experience. All we asked for was an acknowledgement that one of their drivers acted in a untoward manner to us, nothing more. I repaired and reseeded the areas myself and asked for nothing other than an acknowledgement that this was unacceptable and they would correct this behavior internally. They would not do this simple thing. Shame on you Day and Ross. More concerning is the volume of 1/5 stars on your BBB rating which tells me these incidents are not isolated. Issues like this start at the top and filter their way to the drivers. Poor management and low expectations are always the root of poor customer service. Without meaningful change I could not recommend you to anyone for shipping.

    • Lou J

      Date: 29/05/2024

      Tks for update. This process is unacceptable and it can be blamed on one person which does not take her work very seriously. When ******* from DayandRoss came to deliver I told him that I already had a confirmation for return to Walmart and when he called head office, he was told to put "refused" on the box and add a note attention ****** and she would take care of it. This was May 17 2024 and after many calls to customer service at Day and Ross, nobody seemed to know where my $1200.00 bike was. Now May 28 after close to 3 weeks my bike is finally heading back to Walmart Why it took all that time for ****** to take care of my order is unacceptable! I wish there was a way to forward this message to upper management. I will try to post a review about this on web somewhere.

    • Jay T

      Date: 15/05/2024

      If I could put zero stars on here I would. This has to be the worst communication and service I've ever experienced in my life with an LTL company. They missed 3 different delivery windows for my crate this week and then have the nerve to try and charge me an extra $595 on top of that to get it delivered today. I have never worked with a more incompetent and malicious company in my entire career in logistics. Do yourself a favor and stay as far away from these guys as possible. They most likely lost me a customer and will probably lose you one too. I hope that they read these. And I hope to god they do not continue on this path. This is exactly how you lose customers and kill relationships. I hope they go down and they go down hard.

    • Tim H

      Date: 23/04/2024

      Horrible company only give you a 4hr afternoon delivery window no morning or evening option and you have to stay home the whole time. Not willing to accommodate you or have a place where you can pick up from.

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