Complaints

This profile includes complaints for Bell Aliant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bell Aliant has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bell Aliant

  Fort William Building, Box 2110 St. John's, NL A1C 5A6

  
• 

  Bell Aliant

  5201 Duke Street Halifax, NS B3J 1N9

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made arrangements to have my bill lowered - price agreed was $178.00 taxes in for the whole bill. They record calls - they should be able to check My latest bill arrived and it is more than my older billings before the agreed new price. I am requesting that price be honored at a monthly rate off $178.00 taxes in.

  

  Business Response

  Date: 01/05/2025

  Bell Aliant confirms we have been in contact with Ms. ****** and can confirm a satisfactory resolution.

  Customer Answer

  Date: 01/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23267566, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From end of Oct 2024 until April 2 2025. We paid Bell for 1.5g internet service. The speed was inconsistent the entire time. We called several times over this time period, spending several hours both on the phone and waiting for service techs in person. There solution was to add extenders (********) at our expense saying there was nothing wrong with their modem. The extenders did not work, their tech dept insisted nothing was wrong that we were actually getting 1.7..we were not as you could not even load pages on laptop even if next to modem. They refused to compensate us insisting yet again another tech come out between 8 and 5. This yet again after 5 months and countless times with techs in person and on the phone. They absolutely refused to listen to us argued with us and absolutely refused any compensation wanting to keep sending techs. We have decided that as of April 11, 2025 we will end this one sided abusive relationship. 5 months of paying for a service we weren't getting and increasing prices along with increased costs for equipment upon their suggestion that didn't help and no resolve was enough. We still feel Bell owes us compensation. After doing research and talking with others in our city we've heard many many others who had the same issue and like us felt they weren't listened too and got strung along to keep paying with no resolve. It seems to be Bell Aliants go to until one finally gives up and/or leaves.

  Customer Answer

  Date: 02/04/2025

  this is my lastest bill, you can clearly see I am being charged for 1.5gb internet and wifi pods.  I get no where close to 1.5 nor do I expect to get 1.5 gb, yesterday it ranged between 107 and 274mbps, most days it runs at 400 to 500mbps.  I have complained continually over the last 5 months spent hours and hours on the phone with bell tech getting no where to be told there is nothing wrong, yesterday I was told it was 1.7gb I couldn't even load a page so no  way was it.  I have had at least 2 techs out here in person. I was told by one to get the giga hubs which are extenders to improve my speed, they did not work, also told by tech they are working,......well they are plugged in but they don't improve anything.  One tech said it was our house, one tech said that we need to be closer to modem.....closest laptop is about 12 feet away I can sit with a laptop right next to the modem and it didn't help it was the same.  Yesterday Apr 1 I was told it was a defective modem and they would send a new one out and then for the 2nd time transferred to customer loyalty to be compensated for time with out proper service only to be told NO they're going to send a tech again.......they just keep dragging this issue out and blaming everything but the problem which lies with them.  I spent hours on the phone yesterday Apr 1.  This morning Apr 2 I called and asked to cancel the appointment because I was not prepared to sit here waiting another tech to come between 8am - 5pm thats my time and my money being wasted, and I also told customer loyalty I was cancelling their service all together as I was unhappy.......they didn't care.  I asked twice did you cancel the tech only to find about an hour later from the tech himself that the appointment had not been cancelled.  This is typical Bell customer service, its BAD at best.  I paid for 5 months a high price for internet that was not performing anywhere near what we signed up for, there was no resolve at any time other then to add more equipment (the extenders) at my cost, and they continually argued that my internet worked properly it did not and being told by bell reps that don't live don't deal with what we do that is not acceptable and techs that come out and blame the house and add equipment at my expense and it not being improved is also not acceptable.  Customer loyalty told us they have to resolve the problem before they compensate us for these issues. We've chosen to leave because 5 months is a long enough time for them to resolve the issues, this is their go to and I think if continual complaints on the phone and their tech dept unable to resolve along with at least 2 possibly 3 in person visits from their techs is enough time it should have been resolved by now and they can't resolve the issues at this point and they just want us to give up and leave without a fight or being compensated.  It is an abuse of their power over their customers

  

  Business Response

  Date: 04/04/2025

  Bell Aliant confirms that this matter was reviewed with you on April 4, 2025 providing details and a resolution to inquiry.  Although not the desired outcome, we trust the details relayed to you you have assisted in addressing the concerns stated on your BBB complaint as Bell Aliant would otherwise consider this matter resolved.

  

  Business Response

  Date: 14/04/2025

  Bell Aliant confirms that this matter was reviewed with you and that this case is resolved with details of this resolution relayed to you through correspondence.
  

  Customer Answer

  Date: 14/04/2025

   I am rejecting this response because: I received no written correspondence from Bell Aliant. I received a phone call offering a one month credit which I told ***** I was not happy about but was given no choice in the matter. To date it does not appear to have been applied to my account.  If it has been applied to my account, then there should be a credit balance, we left Bell Aliant on the day this complaint was filed.  That credit should have been sent directly to me. As my bill was paid up to date on the day Bell called me and she (*****) was told that. and my complaint was filed. Not Happy at all with any of this.
  
  
  

  

  Business Response

  Date: 15/04/2025

  Bell Aliant can confirm the agreed credit was placed on the account and the balance is showing a credit status.

  Customer Answer

  Date: 15/04/2025

   I am rejecting this response because: the credit is now showing, that a credit on a closed account is of no use to me.
  
  
  

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Bell Aliant due to ongoing billing issues, poor communication, and unacceptable customer service. On May 31, 2024, I returned a Wi-Fi pod to Bell Aliant’s C************, *** branch to discontinue the rental fees. The store representative explicitly told me to keep the receipt, as they often continue charging customers despite returns. They also stated that their system does not communicate with the billing department, requiring me to call their customer service to ensure the rental was discontinued. I followed their instructions and called Bell Aliant the same day to confirm the return. However, in October 2024, I noticed I was still being charged $5 per month for the pod rental. When I contacted Bell Aliant, they claimed they had no record of the return. Fortunately, I had kept the receipt, which I emailed to them as proof. At that time, I was told I would receive a full credit for the charges dating back to May. I assumed the issue was resolved, but on March 31, 2025, I received a call from Bell Aliant’s accounts receivable department stating that I owed $115 because the system showed I had never returned the pod. This is completely false—I returned the pod on May 31, 2024, and I had already provided proof of this in October. This situation is beyond unacceptable. Not only was I improperly charged for several months, but now I am being harassed for a debt that does not exist. I am requesting: A full refund of all charges related to the Wi-Fi pod from June 2024 onward. A detailed explanation of why Bell Aliant’s process is so inefficient and error-prone. A response from H***** H******, E** & C**** ******** ********** ******r, on how Bell Aliant justifies such a broken system that wrongfully charges customers and fails to resolve issues in a timely manner. The level of incompetence and disregard for customer concerns in this matter is appalling. I expect an immediate resolution and a formal apology. **********

  

  Business Response

  Date: 03/04/2025

  Bell Aliant confirms this matter was reviewed on April 3, 2025 and has been mutually resolved with the details being discussed over telephone. Bell Aliant apologizes for the inconvenience and delay in having this matter resolved. 

  Customer Answer

  Date: 09/04/2025

   I am rejecting this response because:
  
  I am still waiting on refund. 

  I received a call for apologies and explanation. But no refund yet.

  

  Business Response

  Date: 14/04/2025

  Bell Aliant confirms that this matter was reviewed with you on April 3, 2025 and that this case is resolved with details of this resolution relayed to you through correspondence. Please allow  4-6 weeks for any refund cheque to be sent.
  

• Initial Complaint

  Date:25/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of February a Bell technician had come to my house to update our tv boxes and modem. Since he has come and gone nothing in our house has worked. We have had techs come to our house and leave saying everything is fine and working but as soon as they leave nothing works. Our home landline phone doesn’t work on most days, our TVs do not work and we have no wifi in our home. I run a business out of my home and this is extremely frustrating and it is interfering with our business. My children have no wifi or tv to watch and after many, many calls all we hear is we’re sorry for your inconvenience. I have asked this to be escalated, I have asked to speak with managers and I keep getting the run around. I am absolutely disgusted they are allowed to give their customers the run around like this. They keep sending techs and telling us to reboot our systems but nothing is working. I am extremely frustrated with this company. They have also sent a bill for $558 for services for the month of March. I refuse to pay for something that we didn’t use.

  

  Business Response

  Date: 04/04/2025

  Bell Aliant confirms a senior technician was dispatched on Monday, March 31st, 2025 to resolve this service issue. The technician confirmed service was working to specification after troubleshooting and adjusting the service delivery.

  The technician committed to remaining available to ensure no further issues were noted. 

  All further details pertaining to this matter have been related to you directly via email.

  Bell Aliant would now consider this case *** ******** resolved.

  

  Business Response

  Date: 08/04/2025

  Bell Aliant remains committed to ensuring this service is delivered to specification - repair work is ongoing. 

  Customer Answer

  Date: 09/04/2025

   I am rejecting this response because:
  
  We are still experiencing no 5ghz band of wifi. Security cameras, tv, and wifi for laptop, iPhones and iPads are not working on the 5g wifi band. I understand repair work is ongoing but I am not satisfied with customer service and the length of time it is taking to fix this issue. Our latest technician* **** is by far the most educated and experienced technician we have dealt with. I understand he is trying to fix the issue but I am still going with not satisfied because I do not believe this case should be closed until the problem is fixed. 

• Initial Complaint

  Date:20/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Bell on February 11th to cancel. I was told my account would be canceled the next day the 12th, which was the last day of the billing cycle. On the 14th I went to the Bell store to return my equipment. The Bell rep informed me my service was active and to wait a few days for the cancellation to process on their end. On the 18th, I logged into my Bell account and saw that it was still listed as active. I called in again and was told that the previous rep that I had spoken to went back into my account and made a note stating “Customer changed mind” and reactivated my service without my consent. I then requested again for my services to be turned off as of the original termination date. They issued me a credit for the 7 days the account was still active and stated that my next bill should be $0. On the 27th I received a contract in the mail stating I had signed up for an Internet and TV bundle. I called Bell on the 28th to inquire about the new contract which I did not sign up for and to verify that my account was cancelled. The rep informed me that the account was still active. I informed them the account was cancelled on the 12th. They put me on hold to look into it. When they returned I was informed that there was an issue with the disconnection, but they had opened a ticket to back date the cancellation to the 18th of and that the bill would be prorated and should still be $0. When I asked about the new contract the rep could not find a contract and informed me not to worry about it. On March 19th I received an email stating that my final bill would be $49.45. The billing period noted was from February 13th to March 4th. My service was cancelled as of February 12th. I should not have any balance owning (after the promised credit was applied) as my service was not active at all during this period. In summary, I have made 3 attempts to cancel this account none of which were successful and Bell is trying to charge me for services after I cancelled.

  

  Business Response

  Date: 24/03/2025

  Good day Z****** *****
  I am reaching out in response to your recent BBB inquiry ******** in which you have expressed a billing concern.
  I would like to formally apologize on behalf of Bell Aliant for the inconvenience you have experienced in resolving this matter.
  Bell Aliant confirms that this matter was reviewed with you on March 24th, 2025 and that this case is resolved with details of this resolution relayed to you through correspondence.
  Regards,
  Bell Aliant

  

  Business Response

  Date: 24/03/2025

  Good day Z****** *****
  I am reaching out in response to your recent BBB inquiry ******** in which you have expressed a billing concern.
  I would like to formally apologize on behalf of Bell Aliant for the inconvenience you have experienced in resolving this matter.
  Bell Aliant confirms that this matter was reviewed with you on March 24th, 2025 and that this case is resolved with details of this resolution relayed to you through correspondence.
  Regards,
  Bell Aliant

  Customer Answer

  Date: 28/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer Answer

  Date: 28/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I have an account with bell alaint since 2020. I changed my location and had to cancel my service in December 2024. Now they sent me to pay a cancellation fee of $400 not sure why after four years

  

  Business Response

  Date: 12/03/2025

  Thank you for giving us the opportunity to speak with you regarding your concern with your Bell Aliant account.  Bell Aliant can confirmed can confirm that we have reviewed the details of your complaint, provided an explaination and resolved your issue.

  Customer Answer

  Date: 12/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Bell in January 2025 with an equipment issue, the result of the issue was with their equipment. I was told the issue is with the equipment and new equipment would need to need to be installed - however I have to install it (they don't send a service person out to repair their equipment). The equipment arrived and I didn't have the time to install and there is NO timelines or expectations on when I have to install. Fast forward to today (March 4), my bill for March is showing charges of $600 for not returning equipment. This is with the expectation that I install their equipment and NO timeline for completion. I am now told if I don't return by March 27 - late fees will apply. Where is the customer service? and I am getting penalized for not installing on my time.....

  

  Business Response

  Date: 13/03/2025

  Bell Aliant has contacted the customer, addressing and resolving concerns.  Bell Aliant confirmed services are now working to specification and considers this matter resolved and closed

  Customer Answer

  Date: 13/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.  Bell did not reverse the charges at the time of their response, so I had to call on March 13 to ask them to do so, which should now be resolved.

  Much thanks to the BBB for your assistance.

  M***** *****

• Initial Complaint

  Date:26/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bell Aliant is using false advertising in their promotion of internet provision. Their ads portray them servicing all Canadians , the fibre op cable comes to land less than a kilometre from my house however I cannot access their system. The fibre op cable has been there for years however there has been no attempt by bell Aliant to service this area

  

  Business Response

  Date: 05/03/2025

  Bell Aliant has received your BBB complaint regarding your concerns about our products and services.  We have made several attempts to contact you but have not been able to reach you.  Bell Aliant considers this issue resolved.

• Initial Complaint

  Date:13/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *** and I live and ********* **** ******. In 2024 I had a new house built and contracted with **** ****** *or provisioning of fibre to the home. It has been 36 weeks (9 months) since Bell Aliant received full payment ($6616.41) for the provisioning and I still do not have a date for the installation. Here are the details: Full payment of $6616.41 received by Bell Aliant on May 25, 2024 for job *********** Quote indicates a ‘Facilities Ready Date’ of 12 weeks from receipt of full payment. Was told on September 25, 2024 that an additional 8 weeks will be needed. Was told on November 23, 2024 that cable was backordered to December 22, 2024 Was told on January 17, 2025 that it would be installed by end of month. The house was ready to be occupied two months ago but it is sitting empty because of a lack of Internet service. I have provided a significant amount of money to Bell Aliant in good faith with nothing to show for it. Please provide any assistance you can in addressing this situation. Phone *** *** **** Emai* **********************

  Customer Answer

  Date: 14/03/2025

  Please close this issue. It has been resolved. Thank you for your attention to this matter. Regards, *** ***

   

• Initial Complaint

  Date:11/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from a collection agency" ****** ************* ******** This letter was stating that they had been authorized by Belliant to collect a fee of 39 dollars and 53 cents . That was due in October. This came as a complete shock to me as I had closed an account with bell aliant in October 2024 and was under the understanding my account was all paid up. I have never noticed any emails or letters in the mail about this overdue account. Upon contacting Bell aliant they said they had sent me letters and tried to contact me. I have never received a phone call from them or received any letters. Having know I would have paid the 39 dollars. But now they have went and sent my account to a collection agency for 39 dollars. For something that was only due several months ago. I have since paid the 39 dollars. But my concern is that they have damaged my perfect credit score by doing this . What I am looking for is for them to remove my name from the collection agency and establish my credit score. Thanks for your time

  

  Business Response

  Date: 13/02/2025

  Dear S****** ******
  I am reaching out in response to your recent BBB inquiry # ******** in which you have expressed a billing concern.
  I would like to formally apologize on behalf of Bell Aliant for the inconvenience you have experienced in resolving this matter.
  Bell Aliant confirms that this matter was reviewed with you on February 13, 2025, and that this case is resolved with details of this resolution relayed to you through correspondence.
  Regards,
  
  Bell Aliant
  Atlantic Customer Relations Centre